Manage Viori

How to cancel your viori subscription in singapore and protect your rights

Understanding viori and why you might want to cancel

Viori is an eco-conscious beauty brand that specializes in solid shampoo and conditioner bars inspired by traditional Asian formulations. The company operates a subscription service alongside one-time purchases, delivering products on a recurring schedule directly to your door in Singapore.

You might choose to cancel your Viori subscription for several reasons: the product didn't work for your hair type, you've accumulated enough bars, shipping costs have become a concern, or you've simply found an alternative brand that suits you better. Whatever your reason, cancelling should be straightforward, and Stopee is here to walk you through the exact process so you retain full control over your account and finances.

Viori's product range and pricing in singapore

Viori sells solid shampoo bars, conditioner bars, and travel-size sets designed to reduce plastic packaging waste. Prices in Singapore are typically displayed in SGD, though the company's main website uses USD. A popular entry-level option is the Peach Hibiscus Mini Shampoo and Conditioner set at S$16.50 for a one-time purchase.

Your consumer rights in singapore

What the law says about online purchases and subscriptions

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair trading practices, including misleading claims and unethical cancellation terms. However, the Act does not grant a universal 14-day cooling-off period for standard online purchases or subscriptions like Viori's-unlike some European countries.

For ordinary online shopping, you rely on the retailer's stated return and cancellation policy rather than a statutory right. That said, Viori's 30-day return window exceeds the legal minimum in most jurisdictions, which is a positive sign. Stopee recommends always reviewing the subscription terms before you commit to auto-replenishment.

When you can escalate a dispute

If Viori refuses to honour a legitimate cancellation or refund request, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Enterprise Singapore's Small Claims Tribunal if the dispute involves a modest sum. Pro tip: document all communication with Viori (emails, screenshots, order numbers, payment receipts) before escalating-this evidence strengthens your case significantly.

How to cancel your viori subscription

Cancel through your online account (fastest method)

Logging into your Viori account and managing your subscription directly is the quickest and most transparent way to cancel. You'll receive immediate confirmation, and there's a clear audit trail of your cancellation request.

1. Visit the Viori website (or open your account link if you received a "Manage My Subscription" email with an access code).
   • If you created an account during checkout, use your email address and password to log in.
   • If you received a direct link in your confirmation email, click "Manage My Subscription" to skip the login step.
2. Navigate to the "Account" or "Subscriptions" menu.
   • Look for a section labelled "Active Subscriptions," "My Orders," or "Manage Delivery."
   • Select the subscription you want to cancel-Viori allows you to pause, skip, swap products, edit frequency, or cancel entirely from this page.
3. Click the "Cancel Subscription" or "End Subscription" button.
   • Viori may ask you why you're leaving (optional feedback that helps them improve).
   • Confirm your cancellation request when prompted.
4. Check your email inbox for a cancellation confirmation within minutes.
   • Warning: If you don't receive confirmation within 30 minutes, take a screenshot of your account dashboard showing the subscription is no longer listed, then contact support to verify.
5. Verify your account one more time by logging in and checking that the subscription no longer appears.
   • This final step eliminates any doubt and gives you proof if a disputed charge appears later.

The 48-hour cancellation cutoff you must know

Viori requires at least 48 hours' notice before your scheduled payment date to stop the charge and prevent shipment. If you cancel fewer than 48 hours before the scheduled payment, your card may still be charged and your order shipped anyway.

Pro tip: Check your subscription dashboard immediately after cancelling to confirm the next scheduled shipment date has been removed. If the date is still listed and less than 48 hours away, contact Viori support right away at their customer service email (details in the contact section below) to request a manual intervention.

Cancel via email if you can't access your account

If you've forgotten your password, lost your "Manage My Subscription" link, or prefer written confirmation, you can cancel by email.

1. Find Viori's customer support email address on their website (typically support@viori.com or a similar address).
2. Draft a clear email with your full name, email address associated with the account, and order number (visible in your confirmation email or account dashboard).
   • Example: "I wish to cancel my Viori subscription effective immediately. My order number is #123456, and my account email is yourname@example.com."
3. Request written confirmation of the cancellation and ask for a refund if you were charged after this email date.
4. Send the email and keep a copy for your records.
5. Expect a response within 24-48 business hours; if you hear nothing after two business days, send a follow-up email.
   • Warning: Email support is slower than the web portal-use this method only if online cancellation is unavailable to you.

Cancel by registered letter (legal backup)

For additional legal protection, you can send a cancellation notice by registered post to Viori's business address (if available on their website or Terms of Service). This creates a dated, traceable record that is especially valuable if a dispute arises later.

1. Obtain Viori's registered mailing address from their website's footer, "Contact Us" page, or Terms and Conditions.
2. Write a formal cancellation letter including your full name, email, order number, account details, and the date of the letter.
   • Keep the letter brief and professional: "I formally cancel my Viori subscription effective immediately, as permitted under your subscription policy."
3. Make a photocopy for your records before posting.
4. Send via registered mail (Singapore Post "Registered Mail" service) to obtain proof of delivery.
5. Retain the registered mail receipt and delivery confirmation for at least 12 months.

What happens after you cancel

Immediate effects on your account and charges

Once Viori processes your cancellation, no further recurring charges will hit your card, and no future shipments will be sent. Your existing account remains open so you can view your order history and reorder individual items at any time in the future if you change your mind.

If you cancelled more than 48 hours before your next scheduled payment, you are safe from charges. If you cancelled within 48 hours of the payment date, monitor your bank statement for the next 3-5 days; if an unauthorized charge appears, contact Viori support immediately with your cancellation proof and request a refund.

Pausing vs. cancelling

Before you cancel permanently, consider whether you simply want to pause your subscription instead. Viori allows you to skip one or more deliveries without cancelling-useful if you're well-stocked and want to resume later without losing your subscription settings or custom preferences.

Refunds and what you're entitled to

Viori's return and refund policy explained

Viori's return window is 30 days from the date of purchase, provided the product bar is at least 75% intact. This is a conditional policy-not an unconditional money-back guarantee-so the bar must be largely unused and undamaged.

To return a product for a refund, you must contact Viori's support team first to request a Return Merchandise Authorization (RMA) number and instructions. Do not ship anything back without an RMA, as Viori may refuse to accept or refund unauthorised returns.

1. Email Viori support with your order number and the reason for return.
2. Wait for an RMA number and return shipping instructions (typically 24-48 hours).
3. Pack the bar securely in a padded envelope or box.
4. Include a note with your RMA number and order details.
5. Ship via a tracked method (e.g., Singapore Post Registered Mail) at your own cost; Viori does not cover return shipping unless they authorize it in writing.
   • Pro tip: For items under S$20, the cost of tracked return shipping may exceed the refund amount-consider whether a return is financially worth it.
6. Once Viori receives your return, they process the refund within 1-2 business days to your original payment method.

Refunds and subscription cancellations are separate

Cancelling your subscription stops future charges but does not automatically refund previous purchases. You can only claim a refund on a product if you return it within 30 days and meet the condition (75% intact). Stopee strongly recommends keeping your purchase receipts and photos of products in their original condition for at least 30 days after arrival.

Disputed charges and chargebacks

If Viori charged you after you cancelled, or if you receive a product that arrived damaged, you have the right to dispute the charge with your bank or credit card issuer. This is called a "chargeback" and is a valuable consumer protection tool when a merchant refuses to refund a legitimate claim.

Contact your bank's customer service line, quote your order number and cancellation proof, and request a dispute. Your bank will investigate and typically reverse the charge within 5-7 business days if the evidence supports you.

Common cancellation mistakes to avoid

Cancelling a subscription can feel stressful, especially if you're worried about being charged again. Here are the pitfalls Stopee sees most often-and exactly how to dodge them.

Mistake 1: cancelling without checking the payment schedule

The most costly error is cancelling fewer than 48 hours before your next scheduled charge. By then, Viori's system may have already processed the payment before your cancellation request reaches the queue. Always log into your account first to note the exact payment date, then decide whether to cancel immediately or wait until you're safely beyond the 48-hour window.

Mistake 2: assuming account deletion means cancellation

Some users delete their account, thinking this cancels their subscription. It doesn't. Deleting your account may remove your profile but leave the subscription active, resulting in phantom charges. Always explicitly cancel the subscription through the "Manage Subscriptions" page before or instead of deleting your account.

Mistake 3: only emailing support without using the web portal

Email support is slower and harder to track. If you can access your account, always use the online portal first-it's instant and generates automatic confirmation. Reserve email for backup or disputes only.

Mistake 4: not saving cancellation proof

Take a screenshot of your confirmation email, your account dashboard showing the subscription is gone, and any support reply. Store these in a folder or email yourself them. If a charge appears weeks later, you'll have irrefutable evidence to show your bank or Viori.

Mistake 5: ignoring the 75% product condition for returns

Many users try to return bars that are 50% used and are shocked when Viori refuses. The 75% rule is firm-use the bars quickly if you want to return them, or accept that you've bought them permanently. Read the condition carefully before initiating a return.

Your cancellation checklist

Use this checklist to ensure you've covered every step before considering your cancellation complete.

Customer experiences and ratings

What viori users say about cancellation

Viori maintains a customer rating of 4.5 out of 5 stars across major review platforms. Most users praise the product quality and eco-friendly positioning. Cancellation feedback is mixed: users with straightforward subscriptions report easy online cancellations, while those who needed to email support mention slower response times (24-48 hours) and occasional confusion about whether their request was processed.

The most common complaint involves users being charged after they believed they'd cancelled. This almost always stems from the 48-hour cutoff rule-when users cancel within 48 hours of a scheduled payment, the charge still goes through because it was already queued in Viori's payment processor. Stopee's research shows that simply alerting customers to this window upfront reduces disputes significantly.

Pause option feedback

Users who have skipped deliveries or paused their subscriptions temporarily report a seamless experience. This feature appeals to customers who love Viori but don't need replenishment every month, and it's worth exploring before you cancel permanently.

Summary comparison: when to cancel vs. when to pause

Contacting viori for support

Customer service contact details

For cancellation support, account access issues, or disputes, use these channels. Response times are typically fastest via the web portal, followed by email.

• Online account management: Log into your account at viori.com and use "Manage My Subscription" (access code in your confirmation email).
• Email support: Contact support@viori.com with your full name, order number, and account email. Expect a response within 24-48 business hours.
• Web contact form: Visit the "Contact Us" page on Viori's website and submit your inquiry; note the expected response timeframe displayed.

Escalation channels in singapore

If Viori refuses to cancel, refund, or respond to your requests, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call their hotline. CASE provides free mediation services and can escalate to regulatory authorities if needed.

For small claims (up to S$10,000), you can also approach the Small Claims Tribunal. Document all evidence first: emails, screenshots, payment receipts, cancellation requests, and Viori's responses (or lack thereof).

Your empowered next step

Cancelling your Viori subscription is a straightforward process when you follow the steps in this guide and stay alert to the 48-hour payment cutoff. The web portal is your fastest route, email is your backup, and a registered letter is your legal safeguard if disputes arise.

Stopee has guided thousands of consumers through subscription cancellations, refunds, and disputes with clarity and confidence. Remember: you own your decision to cancel, and you deserve transparent, friction-free service from any company. If Viori makes cancellation difficult, that's not normal, and you're entitled to escalate to consumer protection authorities. Use this guide as your reference whenever you're ready to cancel, and keep your screenshots and emails safe. You've got this.