Manage Woofz

How to cancel woofz and keep your pet training on track

What woofz is and why you might want to cancel

Woofz is a subscription service delivering dog and puppy training content through a mobile app and web profile. You get access to premium training programs, short lessons, and step-by-step guidance for your furry friend - plus family-sharing options if you want to train across multiple households.

If your dog has mastered the basics, your subscription needs have changed, or you simply want to pause training for now, cancelling is straightforward. At Stopee, we understand that pet training budgets shift, and you deserve a clear path to stopping your charges without friction or hidden costs.

When cancellation makes sense

You might cancel Woofz if you've completed your training goals, prefer learning through other platforms, or need to reduce monthly spending. Whether that's a temporary pause or a permanent goodbye, your decision is valid - and Stopee is here to guide you through it cleanly.

Understanding your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing subscriptions online. Your rights matter, and you should understand them before you cancel.

What singapore law protects

Under the Consumer Protection (Fair Trading) Act, you have a statutory right of withdrawal for online purchases made through a website. This means you can cancel within 14 calendar days of purchase without penalty - even if the service has already started. Woofz must refund you in full (minus any non-refundable service costs where clearly disclosed) if you exercise this right.

After the 14-day period expires, refunds depend on Woofz's stated policy and any promotional terms you agreed to at sign-up. If Woofz refuses a legitimate refund claim, you can escalate to the Consumers Association of Singapore (CASE) for dispute resolution.

Your right of withdrawal lever

If you purchased Woofz within the last 14 days and want a full refund, write to Woofz's registered address (detailed in the cancellation section below) or use their online contact form. State clearly that you are exercising your statutory right of withdrawal under the Consumer Protection (Fair Trading) Act. Keep copies of all correspondence.

Stopee recommends acting within 14 days if a refund is your goal - after that window closes, you'll depend on the company's discretionary policy or promotional terms.

How to cancel woofz by platform

Cancellation varies depending on where you subscribed. Follow the method that matches your purchase channel to stop future charges before your next billing date.

Cancelling via the woofz website

If you signed up through Woofz's website, you control cancellation directly through your web profile. This is the fastest route for most subscribers.

1. Visit the Woofz website and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to the Subscriptions tab or section in your profile settings.
   • Look for a heading like "Active Subscriptions" or "Billing."
3. Find your active subscription and select "Turn off auto-renewal."
   • Do not delete your account unless you want to lose all access immediately.
   • Turning off auto-renewal keeps your current subscription active through the end of the paid period.
4. Confirm the cancellation. You should see a confirmation message on screen or receive an email confirmation.
   • Save this email as proof of cancellation.
5. Verify the change by returning to your Subscriptions tab within 24 hours. It should show "auto-renewal off" or "subscription ending on [date]."

Pro tip: Cancel at least 24 hours before your next billing date to avoid an unwanted charge. If you miss the deadline, your subscription renews and a second cancellation attempt becomes necessary.

Cancelling an iOS subscription through apple

If you subscribed through the Apple App Store, Apple controls your subscription renewal - not Woofz directly. You must cancel inside your Apple Account settings, not inside the Woofz app.

1. On your iPhone, iPad, or Mac, open the Settings app (or System Preferences on Mac).
   • Do not use the Woofz app itself - cancellation options inside the app will redirect you here.
2. Tap your name or Apple ID at the top of the screen.
   • On Mac, select "Apple ID" in System Preferences.
3. Select "Subscriptions" (or "Media & Purchases" on some devices).
   • You may be prompted to sign in again.
4. Tap "Woofz" in the list of subscriptions.
   • If you have multiple subscriptions, scroll to find it.
5. Tap "Cancel Subscription" (or "Turn Off" depending on your iOS version).
   • Apple will ask you to confirm. Select "Confirm Cancellation."
6. You'll see a final confirmation date showing when your access ends. Screenshot this for your records.

Warning: Uninstalling the Woofz app does NOT cancel your subscription. Apple will continue charging you until you cancel in Settings. Many users make this mistake.

Cancelling an android subscription through google play

Android subscriptions purchased through Google Play are managed in your Google Account, not inside the app. Follow this path to stop charges.

1. Open the Google Play Store app on your Android phone or tablet.
   • Alternatively, visit play.google.com on a web browser.
2. Tap your profile icon in the top-right corner.
   • On web, your profile icon is in the top-right as well.
3. Select "Manage your Google Account."
   • On web, select "Account" from the dropdown menu.
4. Go to the "Payments & subscriptions" tab.
   • On mobile, you may see "Subscriptions" directly under the profile menu.
5. Tap "Subscriptions" (if not already open).
   • You'll see all your active Google Play subscriptions listed.
6. Select "Woofz."
   • Review your renewal date and billing amount.
7. Tap "Cancel subscription" and confirm.
   • Google will ask for a reason (optional) - you can leave this blank or select a reason.
8. You'll see a confirmation that your subscription ends on a specific date. Save this confirmation.

Pro tip: Google Play offers a grace period of a few minutes to undo a cancellation if you change your mind immediately. But Stopee recommends moving on - if you cancel, you're making a deliberate choice.

What happens after you cancel

Cancelling your subscription does not end your access immediately. Understanding the timeline protects you from surprise charges and helps you plan your training schedule.

Your access during the notice period

When you turn off auto-renewal, your subscription remains active and fully functional until the end of your current paid billing period. You keep full access to all premium training content, courses, and family-sharing features for the remainder of that term - you're just stopping the next charge.

If your subscription renews on the 15th of each month and you cancel on the 1st, you keep access through the 14th. No access interruption; no surprises.

After your final billing period ends

On the day your subscription expires, your access to premium content stops. You can no longer view locked lessons, premium programs, or family-sharing features. Basic or free-tier content (if available) may still be accessible, but Stopee recommends checking Woofz's help centre for details on what remains available.

Your account and training history remain saved in Woofz's system. If you resubscribe later, you can pick up where you left off.

Woofz pricing and plan options

Understanding Woofz's subscription tiers helps you decide whether the investment fits your training goals. Prices are listed in SGD and current as of this guide's publication.

Note: Woofz offers additional plans (quarterly, premium variants, and pro tiers). Prices vary by location, platform, and promotional availability. Check your Woofz app or the App Store / Google Play for your region's current pricing.

If you signed up during a promotional offer (e.g., a discounted first month), that rate may not apply on renewal. Always review your renewal price before the charge hits your account.

Refund eligibility and policy

Woofz's refund policy is restrictive - but legal protections and promotional terms may work in your favour. Here's what you need to know.

Standard refund policy

Woofz states that all payments are final and non-refundable outside of legal requirements or promotional terms. This is common for subscription services, but it does not override your statutory consumer rights in Singapore.

If you cancel after the 14-day statutory withdrawal period and outside any promotional refund terms, you will not receive a refund. Your subscription simply ends at the conclusion of the current paid period.

Platform-specific refund rules

If you purchased through Apple or Google Play, their refund policies may differ from Woofz's own terms. Apple and Google typically allow a refund window (often 14 to 48 hours after purchase) for app and subscription charges if you request through their platforms directly. Contact Apple Support or Google Play Support to explore this option if you're within their refund window.

Promotional challenge refund

Woofz occasionally offers a "Challenge" promotion with refund eligibility. Here are the conditions:

• Complete a defined 30 consecutive-day training challenge within 60 days of sign-up.
• Submit screenshots or proof of completion within 30 days of finishing the challenge.
• Refund is capped at USD 35 (approximately SGD 47) and applies only to your first subscription payment.
• This refund is discretionary and not guaranteed; Woofz reserves the right to verify your completion.

If you signed up under a Challenge promotion, review the original terms in your email confirmation. Stopee recommends saving all promotional emails so you can prove eligibility if disputes arise.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, yet many subscribers stumble into avoidable traps. We've seen countless people charge themselves extra months and struggle with refunds. Here's how to sidestep them.

Deleting your app instead of cancelling

This is the number-one mistake. Uninstalling the Woofz app from your phone does absolutely nothing to stop billing. Your subscription lives in Apple's or Google's servers, not on your device. Deleting the app is like throwing away your credit card statement - the debt remains.

Always cancel through your account settings (Woofz website, Apple Settings, or Google Play) before you touch the delete button.

Cancelling too close to your renewal date

Woofz requires you to cancel at least 24 hours before your scheduled renewal. If you miss this window, your account renews and you'll be charged for another billing period. You then have to cancel a second time and wait for the next renewal date before access stops.

Pro tip: Set a phone reminder for 2 days before your renewal date. This gives you a comfortable buffer to cancel without rushing.

Assuming your account is cancelled without confirmation

Always verify cancellation within 24 hours. Log back into your account and check the subscription status. Look for language like "auto-renewal off" or "subscription ends on [date]." Many users assume cancellation worked, only to discover weeks later that they were charged again.

If you cancelled through Apple or Google, take a screenshot of the confirmation screen. Stopee recommends keeping these screenshots for 90 days.

Not using the statutory withdrawal right within 14 days

If you purchased Woofz within the last 14 calendar days and want your money back, exercise your statutory right of withdrawal immediately. After 14 days, your options shrink dramatically. Don't wait - act within the window.

Steps to take if woofz refuses to cancel or refund

Most cancellations process smoothly, but if Woofz delays your cancellation or denies a refund you believe you're owed, escalation is your next step.

Gather your evidence

Collect every piece of documentation: your account creation date, all transaction receipts, cancellation confirmations, promotional emails, and any correspondence with Woofz support. Screenshot everything while the pages are still live.

Contact woofz directly

Use Woofz's online contact form or email their support team with a clear, dated request. Reference your account, the specific charge you dispute, and what you believe went wrong. Allow 5 to 7 business days for a response. Keep copies of this correspondence.

Escalate to the consumers association of singapore

If Woofz refuses to respond or denies a refund you believe violates the Consumer Protection (Fair Trading) Act, lodge a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and dispute resolution for consumer disputes under SGD 10,000.

You can file a complaint online at case.org.sg or visit their office in person. Stopee recommends including copies of all your evidence and a clear summary of your claim.

Contacting woofz for cancellation and complaints

If you need to write to Woofz directly - whether to exercise your statutory withdrawal right, dispute a charge, or follow up on a cancelled subscription - use one of these contact methods.

Online contact form

Visit Woofz's website and locate the "Contact" or "Help" section. Submit your cancellation request or complaint through their online form. Include your full name, account email, and a clear description of your request. Expect a response within 3 to 7 business days.

Registered mailing address

If you need to send written notice to exercise your statutory right of withdrawal or formally dispute a charge, mail a letter to Woofz's registered business address. Woofz has not publicly disclosed a specific mailing address in our research, so contact them via the online form first and request their official address for legal correspondence.

When writing, include:

• Your full name and account email address
• Your subscription plan and billing dates
• The specific charge(s) you dispute or the cancellation you request
• Your reference to the Consumer Protection (Fair Trading) Act if applicable
• The date of your letter
• A request for written confirmation of receipt and their response

Keep a copy for your records and consider sending via registered mail for proof of delivery.

Final checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and protects you from surprise charges.

Why stopee helps you cancel with confidence

Stopping a subscription should not feel like a battle. At Stopee, we've helped thousands of consumers cancel their subscriptions without stress, mystery charges, or corporate runaround. Our guides are written by subscription specialists who know the traps - auto-renewal loopholes, platform-specific rules, and refund workarounds.

Woofz is a valuable training tool for many pet owners, but if it's no longer right for you, cancelling cleanly and on your terms is a consumer right, not a privilege. Stopee ensures you understand your rights in Singapore, know exactly which buttons to click, and have a clear record of every step. Visit Stopee at stopee.com to explore guides for thousands of other services and learn how to reclaim control of your subscriptions.