Manage Adore Me
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Adore Me: The Right Way
How to cancel adore me in singapore and protect your wallet
What is adore me and why you might want to cancel
Adore Me is an online lingerie and apparel retailer that ships internationally to Singapore. The company offers both one-off purchases and a recurring VIP subscription model, where members receive curated sets at discounted prices on a recurring basis. If you've signed up for their VIP plan or placed orders that auto-renew, you may find yourself wanting to step back or cancel altogether.
How adore me operates in singapore
Adore Me prices all items in USD and ships to Singapore with a flat international shipping fee. The VIP subscription features vary depending on your location; some perks marketed in the United States may be limited or unavailable for Singapore members. This means your billing cycle, renewal dates and available customer service options may differ from those published on their main U.S. website.
Common reasons singapore customers cancel
Subscribers often reach out to Stopee when they realise they no longer want recurring charges, prefer to shop independently, or need to pause spending. Others cancel because shipping costs make items less affordable than local alternatives. Understanding your own reason for cancellation helps you approach the process with clarity and confidence.
Your consumer rights in singapore
What the consumer protection (Fair trading) act protects you
Singapore's Consumer Protection (Fair Trading) Act safeguards you against unfair trading practices, misleading advertising and unconscionable conduct. If Adore Me misrepresented subscription terms, failed to honour a cancellation request, or charged you without consent, you have legal grounds to dispute the charge. Stopee recommends documenting every interaction, including screenshots of your account, order confirmations and all emails with customer support.
Your practical escalation path
If Adore Me refuses to cancel your subscription or process a refund for an unauthorised charge, you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS). Keep copies of all evidence: billing statements, cancellation requests, confirmation emails and correspondence. The CCCS investigates unfair practices and can compel the retailer to take corrective action if they find a breach.
Cancellation methods and what to try first
Self-service cancellation in your account
The fastest and most reliable way to cancel Adore Me is through your online account. This leaves you with an immediate confirmation and stops future charges almost instantly. However, Adore Me's interface can be unclear; many customers miss the membership management section or confuse it with order cancellation.
Direct contact with customer support
If self-service fails or you cannot locate the cancellation button, contact Adore Me's customer support team directly via email or live chat on their website. This method takes longer but creates a paper trail and ensures a human reviews your request. Stopee advises using email over chat so you have written proof of your cancellation request.
Step-by-step: how to cancel adore me
Method 1: cancel through your account online
Before you begin, have your Adore Me login details ready and check your email for recent billing notifications. This tells you whether you are on a VIP subscription or a one-off order. Cancelling a VIP membership stops recurring charges; cancelling a single order does not.
- Open a web browser and go to the Adore Me website (adoreme.com).
- Click the "Sign In" or "Log In" button in the top right corner.
- Enter your email address and password.
- If you have two-factor authentication enabled, complete that step.
- Once logged in, navigate to your account dashboard by clicking your profile icon or "My Account."
- Look for a section labelled "Membership," "VIP," "Subscription" or "Billing" in the left-hand menu.
- This section may also be titled "Manage VIP" or "Subscription Settings."
- Click on the membership or subscription option.
- You should see your current plan, the next billing date and a button to manage or cancel.
- Select "Cancel Membership," "Cancel Subscription," "Pause VIP" or the equivalent button on screen.
- Adore Me may ask for a reason for cancellation; select an honest reason or skip if optional.
- The company may offer you a discounted renewal; only accept if you genuinely want to stay.
- Review the cancellation summary.
- Confirm that your next billing date is removed or marked as "cancelled."
- Note any confirmation number or reference code displayed.
- Take a screenshot of the final confirmation page and save it to your files.
- Forward this screenshot to your own email as a backup.
Pro tip: If you see a "Pause" option instead of "Cancel," decide carefully. Pausing usually stops charges for a set period (e.g., 30 or 90 days) but re-activates automatically afterward. If you want a permanent cancellation, select "Cancel" instead.
Method 2: contact customer support via email
Use this method if you cannot cancel online or need written confirmation. Stopee recommends email because it creates a documented record that protects you if Adore Me later claims you never requested cancellation.
- Visit the Adore Me website and navigate to their "Contact Us" page.
- Look for email addresses, a contact form or a "Help" section.
- Find the customer service or support email address.
- It is typically support@adoreme.com or help@adoreme.com.
- Open your personal email client (Gmail, Outlook, Yahoo, etc.) and compose a new message.
- In the subject line, write: "Cancellation request for VIP membership [Your Email Address]."
- In the body, write a clear cancellation request:
- State your full name and the email address associated with your Adore Me account.
- Write: "I request immediate cancellation of my VIP subscription / recurring membership effective immediately. Please confirm that no further charges will be made to my account."
- Provide your order or account number if you have it.
- Ask for a cancellation confirmation email in reply.
- Send the email and keep a copy in a folder marked "Cancellations" for your records.
- Wait for a response (typically 3-5 business days for international requests from Singapore).
- If you do not hear back within 7 days, send a follow-up email and note the date.
- When Adore Me replies with cancellation confirmation, forward that email to yourself and save it permanently.
Warning: Some companies delay email responses intentionally. If Adore Me does not reply within 10 business days, escalate by requesting a response via registered letter or filing a complaint with the CCCS (details below).
Method 3: contact your card issuer to dispute the charge
If Adore Me charges you after you cancel, or if customer support ignores your cancellation request, you can ask your bank or credit card issuer to reverse the charge. This is your legal right under the Consumer Protection (Fair Trading) Act and Singapore's payment regulations.
- Check your latest bank statement or credit card statement for Adore Me charges.
- Note the exact amount, currency and transaction date.
- Call the phone number on the back of your credit card or sign into your online banking portal.
- Request to dispute the charge (sometimes called a "chargeback" or "reversal").
- Explain that you cancelled your subscription and the charge is unauthorised.
- Provide evidence: your cancellation email, screenshot of your cancellation page, or any confirmation from Adore Me.
- Your bank will investigate and typically reverse the charge within 5-10 business days if they find the dispute valid.
- Keep all correspondence with your bank in the same folder as your Adore Me cancellation records.
Pro tip: Disputing a charge does not harm your credit score if the dispute is valid. Banks expect cancellation disputes and process them routinely.
Adore me pricing and what you are paying for
Subscription costs in singapore dollars
Adore Me prices are listed in USD on their website. When you order from Singapore, your credit card will show the SGD equivalent at the exchange rate on your billing date. The table below shows typical VIP pricing converted to Singapore dollars for reference only; actual SGD amounts depend on the daily USD-SGD exchange rate.
| Plan type | Price (USD) | Price (SGD, approx.) | Billing frequency | What you get |
|---|---|---|---|---|
| VIP first set (new members) | US$24.95 | S$34 | One-time introductory offer | One curated lingerie set at discount |
| VIP recurring membership | US$24.95 (first set) then US$59.95 | S$34 (first), then S$81 | Monthly | One new set monthly at member price; free shipping in some regions |
| Additional à la carte set | US$34.95 to US$59.95 | S$47 to S$81 | Per purchase | Single lingerie set outside subscription |
| International shipping to Singapore | Flat fee (varies) | Approx. S$10-S$20 | Per order | Delivery to Singapore address in 10-20 business days |
These prices do not include Singapore's Goods and Services Tax (GST) if applicable to digital services or imported goods. Check your invoice to confirm the final amount charged to your card.
What happens after you cancel adore me
Your account and order history
Cancellation stops your subscription; it does not delete your account. Your profile, order history and saved preferences remain accessible after you cancel, unless you separately request account deletion. This is helpful if you want to re-join later or dispute a charge, because you can log back in to review past orders.
Current orders and shipments
If you placed an order before you cancelled your subscription, that order will ship normally. Cancellation only stops future automatic charges, not orders already in Adore Me's system. If you want to cancel an order that has not yet shipped, contact customer support immediately with your order number.
Refunds for membership fees
Adore Me rarely refunds VIP membership fees once charged. Many subscriptions operate as prepayment; your fee is treated as store credit toward your next set rather than a cash refund. However, if you cancel before receiving your set, Stopee recommends requesting a refund in writing, citing Singapore's consumer protection rights. If Adore Me refuses, dispute the charge through your bank as explained above.
Common mistakes when cancelling adore me
Cancelling the order instead of the membership
It is frustrating to cancel an order thinking you have stopped all future charges, only to find yourself billed again next month. Adore Me's interface separates order cancellation from membership cancellation. Always navigate to the "Membership" or "VIP" section, not the "Orders" section. If you accidentally cancelled an order instead of your membership, repeat the steps above to cancel the membership itself.
Not saving proof of cancellation
If Adore Me later charges you and claims you never cancelled, a screenshot or confirmation email becomes your evidence. Without it, your bank may struggle to uphold a chargeback dispute. Always screenshot the final confirmation page and save confirmation emails in a dedicated folder. Stopee has seen countless disputes resolved faster simply because the customer produced written proof of cancellation.
Ignoring a cancellation confirmation deadline
Some customer support replies include language like "Your cancellation is effective [date]." If that date is in the future, your membership is not yet cancelled; it may renew once more before the effective date. Read confirmation emails carefully and note the exact date your cancellation takes effect.
Confusing pause with cancellation
Adore Me may offer a "pause" feature that temporarily stops charges for 30 or 90 days but automatically re-activates your membership afterward. If you see this option, ignore it unless you genuinely want to resume later. To permanently cancel, always select "cancel" or "end membership," not "pause."
Refunds: what you can recover and how
Membership fee refunds
Adore Me's policy typically treats membership fees as non-refundable. However, Singapore's Consumer Protection (Fair Trading) Act may entitle you to a refund if Adore Me misled you about what the membership includes, failed to deliver items, or continued charging after you cancelled. Stopee advises requesting a refund in writing first; if refused, escalate to the CCCS.
Return or exchange of items
Refunds for lingerie and apparel are governed by Adore Me's returns policy, not your subscription status. Most retailers, including Adore Me, allow returns within 30 days of delivery if items are unworn and in original packaging. Check your order confirmation email for the exact return window and shipping address.
Unauthorised charges after cancellation
If Adore Me charges you after you cancelled, you have a strong case for a chargeback. Contact your bank immediately with your cancellation proof (email or screenshot). Your bank will investigate and typically reverse the charge within 5-10 business days. Document everything and escalate to the CCCS if the charge happens more than once.
Escalation: what to do if adore me refuses to cancel
Step 1: request cancellation in writing
Send a formal email to Adore Me's support team (as detailed in Method 2 above) and request written confirmation. Keep this email and their response.
Step 2: dispute the charge through your bank
If Adore Me ignores your cancellation request or refuses to cancel, contact your bank and dispute future charges as unauthorised transactions. Provide your email cancellation request as evidence.
Step 3: file a complaint with the CCCS
If your bank resolves the dispute but Adore Me continues to charge you, or if you need official intervention, file a complaint with Singapore's Competition and Consumer Commission of Singapore. You can lodge a complaint online at www.cccs.gov.sg or by calling 1800-6225-688. The CCCS investigates unfair practices and can compel retailers to comply with consumer law. Provide all your evidence: cancellation emails, screenshots, bank statements and chargeback records.
Key checklist before and after cancellation
| Task | Status | Notes |
|---|---|---|
| Log into your Adore Me account | ☐ Done | Check that you can access your account and see your membership status |
| Note your next billing date | ☐ Done | Write it down or screenshot it; this is your deadline for cancellation |
| Submit cancellation request | ☐ Done | Via account settings or email to customer support |
| Save cancellation confirmation | ☐ Done | Screenshot the page or save the confirmation email permanently |
| Check your credit card statement 1 week later | ☐ Done | Verify that no charge appears from Adore Me on your next billing date |
| File a chargeback if needed | ☐ Done (if required) | Contact your bank if an unauthorised charge still appears |
Review summary and what customers report
Positive feedback from subscribers
Many Adore Me customers praise the quality of lingerie, the introductory VIP offer and discreet packaging. Style variety and international shipping also receive positive mentions. However, positive experiences typically occur when customers cancel smoothly without hassle.
Common complaints and pain points
Negative reviews often centre on three issues: difficulty cancelling, unexpected recurring charges after cancellation, and slow customer support responses. Some Singapore customers report that international shipping, when combined with USD pricing and currency fluctuations, makes items more expensive than local alternatives. Others report feeling locked into the VIP model with unclear cancellation terms.
What stopee recommends based on these patterns
These complaints highlight the importance of cancelling proactively and monitoring your bank statement. Do not wait until after a charge appears; cancel well before your next billing date. Save all evidence from the moment you sign up, because you may need it later. Stopee has helped thousands of consumers cancel recurring subscriptions like Adore Me by providing clear, step-by-step guidance and empowering them to escalate to their bank or regulator if necessary.
Summary: take control of your subscription today
Cancelling Adore Me in Singapore is straightforward if you follow these steps: log in to your account, navigate to the membership section, and select cancel. If that fails, email customer support with a clear cancellation request and save the response. Monitor your credit card statement for unauthorised charges in the following month. If a charge appears after cancellation, dispute it through your bank within the timeframe specified (usually 60-120 days from the charge date). If you face resistance or repeated charges, escalate to the CCCS.
Your rights as a Singapore consumer are strong. You have legal protection against unfair subscription practices, and your bank stands ready to reverse charges if Adore Me acts improperly. Stopee exists to translate these rights into practical, actionable steps so you never feel trapped by a subscription again. Take action today, document everything, and reclaim control of your spending.