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Cancel Adore Me: The Right Way
How to cancel adore me in south africa and avoid billing traps
Understanding adore me and AdornMeAfrica
Adore Me is a global online lingerie and loungewear retailer that operates through two separate platforms. If you are in South Africa, you likely shop through AdornMeAfrica, a locally managed version with different cancellation rules and refund policies than the main Adore Me site. Understanding which platform you use is the first step toward cancelling smoothly.
What adore me and AdornMeAfrica offer
Both platforms sell single items and offer VIP subscription programs. The global Adore Me site operates from the United States and charges in USD. AdornMeAfrica is the South African version, charging in ZAR (R), and has its own subscription management system. Your cancellation method depends entirely on which site you created your account with.
The VIP membership gives you access to recurring monthly boxes, exclusive discounts, and the option to skip months without penalty. However, if you forget to skip a month before the charge date, you will be billed automatically. Stopee has helped thousands of consumers understand the difference between these platforms, ensuring they cancel on the correct service.
Key differences between platforms
Adore Me (global) lets you cancel VIP memberships through your online account or mobile app. AdornMeAfrica (South Africa) requires you to email a cancellation request to a specific address by the 5th of the month. This distinction matters because cancelling on the wrong platform will not stop your charges.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) gives you strong rights when cancelling online subscriptions and seeking refunds. Knowing these rights empowers you to act decisively if Adore Me or AdornMeAfrica resists your cancellation request.
What the consumer protection act protects
The CPA requires businesses to honour cancellation requests within a reasonable timeframe. If you cancel your VIP subscription, the company must stop charging you. If charges continue after your cancellation, you have the right to demand a full refund and lodge a complaint with the National Credit Regulator or the South African Revenue Service if the company misuses your payment details.
Additionally, the CPA covers misleading pricing and unfair contract terms. If Adore Me or AdornMeAfrica made automatic renewal unclear during sign-up, or if the cancellation process is deliberately hidden, you can escalate your complaint to the Consumer Goods and Services Ombud (CGSO) or take the company to the National Consumer Tribunal. Stopee recommends documenting all communications with the retailer in case you need to prove your cancellation attempt.
Your right to a refund
If you cancel within 30 days of placing an order and the item has not shipped, you are entitled to a full refund under the CPA's cooling-off period rules. For VIP subscriptions, you are entitled to cancel and stop future charges immediately. If the company refuses or continues to charge you, file a dispute with your bank or credit card issuer within 60 days of the unwanted charge.
How to cancel adore me or AdornMeAfrica step-by-step
Your cancellation process depends on which platform you use and whether you subscribed through an app store. Follow the correct steps for your situation to avoid delays or failed cancellations.
Cancel a web order before it ships
If you have just placed an order and changed your mind, you have a narrow window to cancel directly online.
- Log into your Adore Me or AdornMeAfrica account immediately after placing your order.
- Navigate to your order history or recent orders section.
- On Adore Me (global): Look for "My Orders" in your account dashboard.
- On AdornMeAfrica: Check your account profile for active orders.
- Select the order you want to cancel.
- If the order status shows "Pending" or "Processing", you may be able to cancel it online.
- If it shows "Dispatched" or "Shipped", you will need to return it after delivery instead.
- Click the "Cancel Order" button if it appears.
- On Adore Me (global), you have approximately 30 minutes from purchase to cancel online.
- After 30 minutes, the order moves into processing and online cancellation is no longer available.
- If no cancel button appears, contact support immediately via email or live chat, providing your order number and reason for cancellation.
Warning: Do not wait. Adore Me processes orders quickly, and once an item ships, you can only return it, which may incur a restocking fee or take weeks to process.
Cancel your VIP membership on adore me (global)
If you subscribed through the main Adore Me website or app (not through Apple App Store or Google Play), use this method.
- Visit adoreme.com and log into your account.
- Go to "My Account" or "Account Settings".
- Look for "VIP Membership" or "Subscription" in the menu.
- Some accounts show this under "Billing" or "Payment Methods".
- Click "Manage Subscription" or "Cancel VIP".
- Adore Me may ask you why you are cancelling. This is optional to answer but can help them improve their service.
- Confirm your cancellation request.
- You will receive a confirmation email within minutes.
- Save this email as proof of your cancellation.
- Verify that no charges appear on your statement in the next billing cycle.
- Check your bank account or credit card statement 3 to 5 business days after the cancellation to confirm the charge has stopped.
Pro tip: Before cancelling, log into "Skip the Month" if you are not ready to cancel permanently. This stops a single charge without cancelling your entire membership.
Cancel your VIP membership on AdornMeAfrica (South africa)
AdornMeAfrica requires email cancellation. This method is stricter than Adore Me global, so timing is critical.
- Note the current date and identify the upcoming billing date in your AdornMeAfrica account.
- Log into your account at adornmeafrica.com and check when your next charge is due.
- Send a cancellation email to unsubscribe@adornmeafrica.com with the following details:
- Your full name as it appears on the account.
- Your email address registered with AdornMeAfrica.
- The date you wish to cancel (immediately or at the end of the current billing period).
- Example: "Please cancel my VIP subscription effective immediately. Account email: yourname@email.com".
- Send the email before the 5th of the month.
- If you email after the 5th, your cancellation will not take effect until the following month, and you will be charged for the upcoming box.
- For example, if today is the 8th of June, your cancellation will not take effect until July.
- Wait for a confirmation email from AdornMeAfrica.
- Response times vary; expect a reply within 3 to 5 business days.
- If you do not hear back within a week, send a follow-up email or contact their support team via the website.
- Check your bank statement on the next scheduled billing date to confirm no charge appears.
- If a charge does appear after your cancellation, contact AdornMeAfrica support and your bank immediately.
Warning: The 5th of the month deadline is strictly enforced. If you email after that date, you will lose the race and be charged for the next month. Mark this deadline in your calendar now if you decide to cancel.
Cancel a subscription purchased through apple app store or google play
If you subscribed to Adore Me or AdornMeAfrica through your mobile device app and your payment comes from Apple or Google, you must cancel through that store, not through the Adore Me website.
- On your iPhone or iPad (Apple):
- Open the App Store app.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find "Adore Me" or "AdornMeAfrica" in the list.
- Tap "Cancel Subscription" and confirm.
- On Android (Google Play):
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions".
- Find "Adore Me" or "AdornMeAfrica".
- Tap "Cancel subscription" and confirm.
- Verify cancellation in the app store confirmation email.
- You should receive immediate confirmation that your subscription has ended.
- Check that the Adore Me or AdornMeAfrica app no longer shows "VIP member" status.
- If it still shows you as a member, repeat the cancellation steps or contact the app store support team.
Pro tip: If you cancel through Apple or Google, you do not need to cancel again on the Adore Me website. Cancelling in one place stops the charge everywhere.
What happens immediately after you cancel
Cancelling your VIP subscription is emotional, and knowing what to expect next helps you feel confident in your decision.
Access to discounts and perks
Your VIP member benefits end at the close of your current billing period. If you cancel mid-month, you typically retain member discounts until your next would-be billing date. After that date, you lose access to exclusive sales, early access to new items, and any loyalty points or credits tied to your VIP status.
If you have accumulated store credit from refunds or loyalty rewards, that credit usually remains in your account even after cancellation. You can still use it to purchase items as a regular customer (non-VIP).
Your account and payment information
Cancelling your subscription does not delete your account or stored payment details. Your name, email, address, and credit card information remain in Adore Me or AdornMeAfrica's system until you request account deletion separately.
If you want to delete your account entirely, contact customer support directly and request "account deletion" or "data erasure". Stopee recommends doing this if you prefer not to receive marketing emails from the company in the future.
Stopping future charges
Once you cancel, no future charges should occur. Your VIP membership will not renew, and no monthly boxes will be dispatched. However, you can still place one-time orders on the website as a regular customer.
If a charge appears after your cancellation, screenshot the charge and your cancellation confirmation email, then contact Adore Me or AdornMeAfrica support immediately. You have the right to dispute unauthorized charges with your bank within 60 days.
Refund policies and what you are entitled to
Knowing your refund rights prevents you from accepting partial refunds or store credit when you are entitled to cash back.
Refunds for forgotten skipped months
If you are a VIP member on Adore Me (global) and a charge went through because you forgot to skip the month, you can self-refund that amount as store credit within 30 days of the charge. Here is how.
- Log into your Adore Me account.
- Navigate to "My Subscriptions" or "VIP" section.
- Look for "Request a Refund" or "Skip the Month" history.
- Click the option to issue yourself a store credit refund for the unwanted charge.
- Confirm the refund amount and submit.
- Store credit appears in your account within 1 to 3 business days.
Note: This refund is issued as store credit only, not as a cash refund to your original payment method. If you prefer cash, contact Adore Me support and request a bank refund instead. Stopee has found that many customers do not realize they can ask for cash rather than credit.
Returns and refunds for web orders
Standard items purchased on Adore Me or AdornMeAfrica can be returned within 30 days of delivery if unworn, unwashed, and in original packaging. A restocking fee applies.
| Scenario | Refund amount | Timeline |
|---|---|---|
| Standard return (unworn, original packaging) | Full price minus R47 restocking fee (approx USD 5.95 equivalent) | 7 to 14 business days after item received |
| Final sale items (marked at checkout) | No refund, no return | N/A |
| Damaged or defective item | Full refund | 5 to 10 business days after photos reviewed |
| Wrong item sent | Full refund plus return shipping covered | 3 to 7 business days after return received |
| Sizing issue (AdornMeAfrica only) | Exchange or store credit | 10 to 14 business days |
To return an item, log into your account, find your order, and request a return label. Both Adore Me and AdornMeAfrica provide pre-paid return labels via your online portal. Do not use your own postage; using the provided label is usually mandatory for your refund to be processed.
Refunds for AdornMeAfrica (South africa) subscribers
AdornMeAfrica generally offers exchanges for sizing or colour issues rather than cash refunds. If you receive a defective or wrong item, request an exchange first. If no suitable alternative is available, you can then request store credit or a refund.
Contact AdornMeAfrica support with photos and your order number. Response times are typically 3 to 5 business days. If they refuse a refund or exchange without valid reason, escalate your complaint to the CGSO or National Consumer Tribunal using Stopee's complaint template.
Common cancellation mistakes and how to avoid them
Cancelling a subscription feels straightforward, but small errors can derail the process and leave you paying for months longer than intended.
Cancelling on the wrong platform
Many South African customers accidentally log into Adore Me (global) instead of AdornMeAfrica. If you cancel on the wrong site, your charge will not stop because your subscription is tied to the other platform.
Before you cancel, confirm which site holds your subscription. Check your bank statement and look at the company name on the charge. Adore Me charges typically show "Adore Me Inc" and may be in USD. AdornMeAfrica charges show "AdornMeAfrica" and are in ZAR. Stopee recommends logging into both sites to identify which one has your active VIP membership.
Missing the AdornMeAfrica 5th of the month deadline
This is the most expensive mistake. If you email your cancellation request to unsubscribe@adornmeafrica.com after the 5th, your cancellation will not apply to the current month. You will be charged for the upcoming box, and your cancellation takes effect the following month instead.
Set a phone reminder for the 1st of each month if you think you might cancel. This gives you a four-day buffer before the 5th deadline passes. Do not rely on memory.
Cancelling your account instead of your subscription
Some users delete their accounts thinking this stops charges. It does not. Deleting your account removes your access to order history and account settings, but your subscription can still auto-renew if the payment method on file is still valid.
Always cancel the subscription first, wait for a confirmation email, then request account deletion separately if you want it. Stopee recommends this two-step approach to ensure your cancellation is locked in.
Not saving your cancellation confirmation
If you do not have proof that you cancelled, you cannot dispute future charges with your bank. Always screenshot or save the cancellation confirmation email. If you cancel via the website or app, take a screenshot of the confirmation page as well.
Checklist for a successful cancellation
Use this checklist to ensure every step is complete before you consider yourself cancelled.
- Identify which platform you use: Adore Me (global) or AdornMeAfrica (South Africa).
- For AdornMeAfrica: Check today's date and confirm it is before the 5th of the month.
- Log into the correct website or app with your email address.
- Navigate to your VIP or subscription settings.
- Initiate cancellation and provide any requested information.
- Screenshot or save the cancellation confirmation email.
- Wait 3 to 5 business days, then check your bank statement to confirm no charge appears.
- If you subscribed through Apple or Google, verify the subscription no longer shows in your app store settings.
- If a charge does appear, contact support with your cancellation proof and request an immediate refund or chargeback through your bank.
When to escalate: what to do if cancellation fails
If Adore Me or AdornMeAfrica refuses to cancel your subscription or continues to charge you after cancellation, escalation tools exist to protect you.
Contact the company directly
First, send a formal cancellation request to the company's support email (for AdornMeAfrica, this is unsubscribe@adornmeafrica.com). Include your full name, email, order number if applicable, and state clearly: "I request immediate cancellation of my VIP subscription effective today." Keep a copy for your records.
Wait 5 business days for a response. If you receive no reply, send a follow-up email marked "URGENT".
Dispute with your bank
If the company does not honour your cancellation and charges appear on your statement, contact your bank or credit card issuer. You have the right to dispute the charge as "unauthorized" or "subscription not cancelled as requested." Your bank will reverse the charge and open an investigation. The company will have 30 to 60 days to defend the charge; most do not.
File a complaint with the regulator
If the company ignores your cancellation and your bank dispute, lodge a formal complaint with the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za or the National Consumer Tribunal. These organizations investigate unfair business practices and can order companies to refund customers.
Stopee recommends gathering all evidence: cancellation emails, confirmation screenshots, bank statements showing unwanted charges, and any replies from the company. Having this documentation speeds up the regulator's investigation and strengthens your case.
Key takeaways and empowerment
Cancelling Adore Me or AdornMeAfrica is simple once you know the correct process for your platform and timing. Whether you cancel on the global Adore Me site or the South African AdornMeAfrica platform, your rights under the Consumer Protection Act give you legal backing if the company resists.
The biggest win is recognizing that you are in control. You chose to subscribe, and you have the right to cancel without penalty or hidden barriers. Document every step, meet deadlines (especially AdornMeAfrica's 5th of the month), and do not hesitate to escalate to your bank or the CGSO if the company does not honour your cancellation request.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. The same tools and knowledge are available to you. Take action today, save your cancellation confirmation, and verify that your next billing statement is clear. You deserve a straightforward cancellation process, and the law backs you up.
Contact and support details
Adore me (global)
Email: support@adoreme.com
Help centre: help.adoreme.com
Cancellation method: Online account, app, or app store cancellation
AdornMeAfrica (South africa)
Email (cancellations): unsubscribe@adornmeafrica.com
Email (general support): support@adornmeafrica.com
Website: adornmeafrica.com
Cancellation method: Email only, by the 5th of the month
South african consumer authorities
Consumer Goods and Services Ombud: www.cgso.org.za
National Consumer Tribunal: www.nct.org.za
National Credit Regulator: www.ncr.org.za
If you need further guidance on cancelling other subscriptions or disputing charges, Stopee is here to help. Visit stopee.com for step-by-step cancellation guides for hundreds of services, and get expert support to recover money owed to you.