Manage Beauty Pie

How to cancel beauty pie membership in singapore: your complete guide

What is beauty pie and how does it work

Beauty Pie is a subscription membership service that gives you access to luxury skincare and cosmetics at discounted member-only prices. You pay a membership fee upfront, then purchase individual products at reduced rates on their platform. The service operates on a straightforward model: membership first, shopping second.

Membership types and how they function

Beauty Pie offers three membership formats: monthly plans that renew automatically each month, annual memberships that lock in a 12-month commitment, and gifted memberships purchased by others on your behalf. Each membership type carries different terms around cancellation timing and refund eligibility. Your account dashboard on the Beauty Pie website shows which membership you hold and when your next renewal date falls due.

Why you might want to cancel

Members cancel Beauty Pie for several common reasons: you discover you rarely use the discounts, the membership fee doesn't justify your actual spending, shipping costs to Singapore add up, or you've found better value elsewhere. Whatever your reason, Stopee helps you understand your cancellation options without pressure or confusion. Cancelling quickly prevents unwanted charges and protects your spending.

Your consumer rights in singapore

Distance selling protections and cooling-off periods

Singapore's Consumer Protection (Fair Trading) Act and e-commerce regulations grant you protection when purchasing from overseas retailers like Beauty Pie. You have the right to cancel within 14 days of purchase or renewal under the cooling-off period, provided you have not materially used the service. This means if you sign up, change your mind within two weeks, and haven't placed orders, you deserve a full refund of your membership fee.

Beauty Pie's own terms and conditions align with these protections. The cooling-off period begins the day after your purchase or renewal and gives you a risk-free window to decide whether the membership suits you.

Your rights for faulty or misrepresented services

If Beauty Pie fails to deliver promised member benefits or if products arrive damaged, you retain the right to dispute the charge and request a refund under consumer protection law. Keep records of your membership confirmation, any order receipts, and correspondence with Beauty Pie. These documents strengthen your position if you need to escalate a complaint to Singapore's Consumer Association or dispute the charge with your payment provider.

How to cancel beauty pie membership

Cancel directly through the beauty pie website (recommended method)

The web cancellation route is the fastest and most reliable way to end your membership. Beauty Pie records your cancellation immediately in their system, and you receive email confirmation within minutes. Follow these steps:

1. Visit beautypie.com and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login screen and check your email for a reset link.
2. Navigate to "Membership & Billing" or "Account Settings" in your user dashboard.
   • This section appears in the top menu or in a sidebar depending on which device you use.
3. Locate your active membership and select "Cancel Membership" or "Manage Subscription."
   • Beauty Pie may ask you to confirm your reason for cancellation; this helps them improve but is not mandatory.
4. Review the cancellation summary, including your final billing date and any refund eligibility information.
   • Read this section carefully so you know when your access ends.
5. Click "Confirm Cancellation" or the final confirmation button.
   • You should see a success message immediately on screen.
6. Check your email (including spam folders) for a cancellation confirmation within 15 minutes.
   • Save this email for your records; it proves cancellation if a dispute arises.

Pro tip: Cancel during business hours (UK time, since Beauty Pie operates from the United Kingdom) if you need immediate support. If you encounter an error during web cancellation, note the exact error message and contact Beauty Pie support via the website before attempting again.

Cancel through the beauty pie mobile app

Beauty Pie's mobile app provides a cancellation option, though the path varies slightly from web cancellation. If you subscribed directly through the app:

1. Open the Beauty Pie app and log in with your credentials.
   • Ensure you're logged into the same account you use on the website.
2. Tap the account or profile icon (usually in the bottom right corner).
   • This opens your account menu and settings.
3. Select "Membership," "Subscriptions," or "Billing" depending on your app version.
   • The exact label varies by app update.
4. Find your active membership and tap "Cancel" or "Manage Subscription."
   • Confirm any prompts Beauty Pie displays.
5. Verify cancellation via email confirmation, just as you would with web cancellation.
   • App-based cancellations sometimes lag, so check your email after 15 minutes.

Warning: If you originally subscribed through the Apple App Store (iOS) or Google Play Store, you must also cancel through those platforms' subscription settings, even after cancelling in the Beauty Pie app. This prevents accidental double charges and ensures the app store does not renew your membership independently.

Cancel an apple app store subscription (iOS)

If you subscribed via the App Store:

1. Open the "Settings" app on your iPhone or iPad.
   • Do not open the Beauty Pie app.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile.
3. Select "Subscriptions."
   • You'll see all active subscriptions linked to your Apple ID.
4. Find "Beauty Pie" in the list and tap it.
   • If you don't see it, your subscription may already be cancelled or inactive.
5. Tap "Cancel Subscription" and confirm.
   • The App Store provides an immediate cancellation confirmation.

Cancel a google play store subscription (Android)

If you subscribed via Google Play:

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select "Subscriptions" from the menu.
   • This shows all active subscriptions on your Google account.
3. Tap "Beauty Pie" to view subscription details.
   • If Beauty Pie does not appear, your subscription may already be inactive.
4. Select "Cancel Subscription."
   • Google Play may ask your reason; this is optional.
5. Confirm the cancellation.
   • Your subscription ends at the end of the current billing cycle.

Pro tip: Stopee recommends cancelling through the web first, then checking your app store settings as a safety net. This two-step approach ensures Beauty Pie's records match your app store status and prevents surprise renewals.

What happens to your account and access after cancellation

When you lose access to the service

Your membership access and shopping privileges end on your renewal date or immediately, depending on your plan type. Monthly memberships typically remain active through the end of the paid month after you cancel, meaning you keep full access to member prices until that final day. Annual memberships similarly stay active through the end of the paid year, even after you request cancellation. Beauty Pie communicates your final access date in the cancellation confirmation email, so check that message for the exact cut-off.

Your account, data, and order history

Cancelling your membership does not automatically delete your Beauty Pie account or erase your order history. Your account, login credentials, and past purchase records remain in Beauty Pie's system even after cancellation. You can log back in anytime to view past invoices, tracking numbers, or order details. If you wish to permanently delete your personal data, you'll need to submit a separate data deletion request to Beauty Pie's privacy team, which operates under UK data protection law.

Pro tip: Before you cancel, download or screenshot your order invoices, tracking information, and any product reviews you've written. This protects you if you later need proof of purchase for a dispute or warranty claim.

Refund eligibility and what you can expect

The 14-day cooling-off period and full refunds

You have a 14-day cooling-off period starting the day after you purchase or renew your Beauty Pie membership. If you cancel within this window and have not placed any product orders, you qualify for a full refund of your membership fee. This refund applies whether your membership is monthly or annual.

To claim a cooling-off refund, you must cancel within the 14-day window and provide evidence of the original purchase date. Check your email confirmation or your account dashboard to confirm your eligibility. Submit a refund request through Beauty Pie's support form on their website, clearly stating that you're exercising your cooling-off right.

Refunds if you've placed orders

If you purchased products during the cooling-off period, Beauty Pie may deduct the value of those orders from your membership refund. The deduction is calculated as the Beauty Pie member price (what you paid) subtracted from the full membership fee. For example, if you paid SGD 25 for membership and spent SGD 15 on products at member prices, you might receive SGD 10 back, though the exact calculation depends on Beauty Pie's policy.

Product orders themselves have a separate 14-day return window starting from the delivery date. You can return unopened, hygiene-sensitive items in resalable condition for a product refund plus standard delivery costs. Opened cosmetics, serums, or skin treatments may not be returnable unless the product is faulty.

Refunds after the cooling-off period

Once 14 days have passed since your purchase or renewal, you are no longer entitled to a cooling-off refund. However, you retain the right to cancel your membership at any time; you simply won't receive a refund of the membership fee you've already paid. Your membership will remain active through its final billing date, after which access ends automatically.

Warning: Beauty Pie's refund process can take 5 to 10 business days after approval. If you don't see a refund within two weeks, contact your payment provider (credit card company or digital wallet) to raise a chargeback dispute. Stopee advises documenting all correspondence with Beauty Pie so you have proof if escalation becomes necessary.

Beauty pie membership pricing in singapore

How membership pricing works

Beauty Pie publishes membership fees in GBP (British Pounds) and USD (US Dollars) on their main website. Singapore Dollar (SGD) pricing is calculated at checkout based on the current exchange rate and any local payment processing fees. Exact SGD amounts vary slightly depending on your payment method and your bank's exchange rate on the day of purchase.

Note: Prices are approximate and subject to change. Always check the Beauty Pie website at checkout for the exact SGD amount before completing purchase.

Where to find current pricing

Visit beautypie.com and proceed to the membership purchase page. If you're not automatically shown SGD pricing, switch your location or currency setting to Singapore at the bottom of the page. This ensures you see the accurate SGD amount before committing. Stopee recommends taking a screenshot of the price before you purchase, so you have proof of the cost if a billing dispute arises.

Common mistakes when cancelling beauty pie

Cancelling through only one platform

If you subscribed through the App Store or Google Play, many customers assume cancelling in the Beauty Pie app is enough. It isn't. You must also cancel through your app store's subscription settings to prevent the store from auto-renewing. Stopee has seen countless cases where customers thought they cancelled, only to discover six weeks later that the app store renewed their subscription and charged them. Cancel in both places: the Beauty Pie website or app AND your app store settings.

Ignoring the cooling-off window

The 14-day cooling-off period is your strongest consumer protection, yet many members overlook it or assume they've missed the deadline. If you're uncertain whether you're still within the window, calculate 14 days from your purchase email and check immediately. If you're on day 13, cancel now rather than waiting. Once day 15 arrives, you lose the right to a full refund under law.

Not saving your confirmation email

Beauty Pie sends a cancellation confirmation email after you complete the process. Some customers delete this email or assume it's unimportant. Keep it. If Beauty Pie charges you after you've cancelled, you'll need this email as proof of your cancellation request. It's your strongest evidence in a dispute with your bank or credit card company.

Confusing cancellation with account deletion

Cancelling your membership and deleting your account are two separate actions. When you cancel, your account remains active and accessible; you simply stop paying the membership fee. If you want to erase your personal data entirely, you must send a separate request to Beauty Pie's privacy contact. Many customers cancel but then worry their account and data still exist, which is correct. If data privacy is your concern, take the extra step to request account deletion through their privacy contact form.

Timeline: what to expect before and after cancellation

The cancellation process timeline

How stopee can help you cancel with confidence

Why you should use stopee for cancellation guidance

Stopee specialises in subscription cancellations, and we understand the pressure tactics and confusing interfaces that make cancelling difficult. Our guides break down every step, flag the traps you'll encounter, and explain your consumer rights in plain language. Stopee has helped thousands of consumers cancel beauty and wellness subscriptions-including Beauty Pie-without stress or surprise charges.

When you use Stopee, you get insider knowledge that goes beyond Beauty Pie's own support documentation. We tell you where the common mistakes happen, which platform to cancel through first, and how to protect yourself if Beauty Pie disputes your refund request. Most importantly, Stopee empowers you to cancel on your own terms, knowing exactly what to expect.

When to escalate if beauty pie refuses to cancel

In rare cases, Beauty Pie may refuse to process your cancellation or dispute a refund claim. If this happens, you have recourse under Singapore law. First, gather all evidence: your original purchase email, cancellation request screenshots, any reply emails from Beauty Pie, and your payment records. Next, lodge a formal complaint with the Consumer Association of Singapore (CASE) or your credit card company. Both have authority to investigate and compel refunds if Beauty Pie violated consumer protection law.

Stopee recommends escalating to your payment provider before CASE if time is critical. Credit card companies can initiate chargebacks within 120 days of the charge, freezing the disputed amount while they investigate. CASE complaints take longer but carry legal weight and may result in formal sanctions against Beauty Pie if they consistently breach consumer law.

Checklist: cancelling beauty pie safely

Use this checklist to ensure you've covered every step:

• Save your original purchase confirmation email before you cancel
• Log into beautypie.com and navigate to Membership & Billing
• Click "Cancel Membership" and confirm the action
• Save the cancellation confirmation page (screenshot or email)
• Check your email for Beauty Pie's cancellation confirmation within 15 minutes
• If you subscribed via App Store (iOS), cancel through Settings > Subscriptions > Beauty Pie
• If you subscribed via Google Play (Android), cancel through Google Play Store > Subscriptions > Beauty Pie
• Note your final access date and final billing date from the confirmation
• If eligible for a cooling-off refund (within 14 days, no orders), contact Beauty Pie support to claim it
• Wait 5 to 10 business days for refund processing
• If refund doesn't appear, contact your bank or credit card company
• Keep all correspondence until the refund clears

Where to send cancellation or complaint correspondence

Beauty pie's registered address for official contact

Beauty Pie is registered and operates under United Kingdom law, with their registered office in the UK. For formal cancellation requests, refund disputes, or complaint letters, send written correspondence to:

Beauty Pie
United Kingdom
(Check beautypie.com/contact for the current registered address)

Send official letters via tracked post so you can confirm receipt. Keep a copy for your records. Stopee advises using registered mail for any formal dispute, as it creates a paper trail that strengthens your position if you later escalate to CASE or your payment provider.

Complaint escalation in singapore

If Beauty Pie fails to respond or refuses your refund claim, contact:

Consumer Association of Singapore (CASE)
Phone: +65 6100 0315
Website: www.case.org.sg
Email: case@case.org.sg

CASE handles cross-border e-commerce complaints and has authority to investigate overseas retailers. File your complaint within one year of the disputed charge for the strongest case. Stopee has seen CASE successfully recover refunds for Singapore consumers with solid documentation.

Final thoughts: taking control of your subscription

Cancelling Beauty Pie doesn't have to be stressful or confusing. Follow the steps outlined above, use the checklist, and you'll cancel safely and keep proof of your request. Remember your 14-day cooling-off right-it's your legal protection if you change your mind. And if Beauty Pie resists a refund you're entitled to, you have powerful tools: your payment provider and CASE both back consumer rights in cross-border disputes.

Stopee exists because millions of consumers feel trapped by subscriptions. We believe you should cancel when you choose, understand what you're entitled to, and feel confident in your consumer rights. Whether you cancel today or save this guide for later, Stopee has helped thousands of consumers cancel Beauty Pie and other subscriptions with clarity and control. Your wallet and your peace of mind matter.