Manage Beautyfix

How to cancel beautyfix and protect your consumer rights in singapore

What is beautyfix and who should cancel

Beautyfix is a subscription-based beauty service that delivers curated skincare, makeup and wellness products to your door on a recurring schedule. The service operates two main offerings: a monthly beauty box with full-size and travel-size items, and a BeautyFix MedSpa membership that provides discounted or bundled medspa treatments.

You might subscribe to Beautyfix if you enjoy discovering new brands without committing to full-size purchases, or if you use the MedSpa membership for regular aesthetic treatments. However, many subscribers in Singapore cancel because they find the box contents repetitive, discover they prefer choosing their own products, or realise the MedSpa commitment no longer suits their needs.

When cancellation makes sense

You should consider cancelling if you receive boxes you don't use, if the monthly cost (starting at S$29.70 to S$33.70 depending on your plan) stretches your budget, or if you've locked into a longer commitment you now regret. Beautyfix also operates primarily as a US-based service with no dedicated Singapore support centre, which can make customer service slower and more frustrating than local alternatives.

Your rights as a singapore consumer

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel any subscription within 14 days of purchase without penalty, provided you act within that window. If Beautyfix refuses to honour your cancellation request or delays processing without good reason, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends documenting all cancellation requests and responses in writing, as this gives you a clear paper trail if a dispute arises.

Beautyfix pricing and plan options

Understanding your current plan is essential before you cancel, because different commitments have different early termination implications.

Current beautyfix subscription plans

Important notes on pricing

Beautyfix pricing in Singapore is derived from US listings and converted to SGD. The actual Singapore price may vary slightly depending on where you purchased your subscription. If you subscribed through the App Store or Google Play, you pay whatever price is listed in that store's local currency. Stopee advises checking your payment statement to confirm exactly which plan you're on before cancelling, as this affects your refund eligibility and any early termination fees.

Methods for cancelling beautyfix

Your cancellation method depends entirely on where you purchased your subscription. Beautyfix operates through multiple channels, and each has its own cancellation process.

Cancelling an app store subscription (iPhone/iPad)

If you purchased Beautyfix through Apple's App Store, you cannot cancel directly with Beautyfix. You must cancel through your Apple account.

1. On your iPhone or iPad, open the Settings app
2. Tap your Apple ID at the top of the screen
3. Select Subscriptions
4. Find Beautyfix in the list and tap it
5. Tap Cancel Subscription to stop future renewals
6. Confirm the cancellation when prompted

Pro tip: Your cancellation takes effect at the end of your current billing cycle, not immediately. You retain access to Beautyfix until that date expires.

Cancelling a google play subscription (Android)

Android users who subscribed through Google Play must also cancel within that platform, not through Beautyfix directly.

1. Open the Google Play Store app on your Android device
2. Tap your Profile icon in the top right corner
3. Select Manage subscriptions
4. Find Beautyfix and tap it
5. Tap Cancel subscription
6. Follow the on-screen prompts to confirm

Pro tip: Google Play processes cancellations immediately, but you retain access until your current billing cycle ends. Check your payment method on file to ensure no unexpected charges occur.

Cancelling a web-based beautyfix subscription box

If you subscribed directly through Beautyfix's website, you may be able to cancel through your account dashboard, but Stopee has learned from user reports that the cancellation button sometimes goes missing or fails to work.

1. Visit the Beautyfix website and log in to your account
2. Navigate to Account Settings or Manage Subscription
3. Look for a Cancel Subscription or Pause Subscription button
4. If the button appears, click it and follow the prompts to confirm cancellation
5. If the button is missing or doesn't work, screenshot the page and contact Beautyfix customer service at customerservice@beautyfixmedspa.com
6. In your email, provide your account details, the date you opened the account, and attach screenshots showing the missing cancellation option
7. Request written confirmation of your cancellation once processed

Warning: Do not assume your subscription has cancelled just because you requested it via email. Allow 5-7 business days for a response, then check your next billing statement to confirm. If you are charged again, contact Beautyfix immediately with your cancellation email as proof.

Cancelling a BeautyFix MedSpa membership

MedSpa memberships follow a different, more formal cancellation process than beauty box subscriptions. You must submit your request via email to a dedicated address.

1. Send an email to Membership@beautyfixmedspa.com
2. Include your full name, account email address, and membership ID (visible on your billing statement or in your account)
3. Write a clear statement: "I request cancellation of my BeautyFix MedSpa membership, effective immediately" (or your preferred end date)
4. Ask for written confirmation of your cancellation in the response email
5. Save the confirmation email in case of future billing disputes

Beautyfix states that MedSpa cancellations take 2-4 business days to process. Stopee recommends following up with a second email if you haven't received confirmation within 5 business days.

What happens after you cancel beautyfix

Knowing what to expect after cancellation helps you avoid surprise charges and understand what access you lose.

Billing and renewal stops

Once your cancellation is processed, Beautyfix will not charge you for future boxes or membership periods. However, the exact timing depends on your subscription type and where you purchased it. If you cancelled via App Store or Google Play, renewals stop at the end of your current billing cycle. If you cancelled via email or website, processing may take 2-7 business days, so monitor your account for a final charge.

Pro tip: After cancelling, log back into your account after 5 business days to verify that your subscription status now shows as "Cancelled" or "Inactive". This visual confirmation gives you peace of mind.

Account access and order history

Beautyfix typically allows you to retain access to your account and view your order history after cancellation. This is helpful if you need to reference past purchases or shipment dates for refund claims. However, you lose the ability to manage subscriptions or request customisations once your membership ends.

Shipped boxes after cancellation

If you cancel mid-month and a box is already in transit, you generally receive and keep it. Beautyfix rarely claws back shipments that have left their warehouse. Once a box arrives at your address, it is yours to keep, whether you opened it or not. This is an important distinction: cancellation prevents future boxes, but does not return boxes you have already received.

Refund eligibility and your rights

Refunds are the most confusing aspect of Beautyfix cancellations, and Stopee wants you to understand exactly where you stand.

Refunds for beauty box subscriptions

Beautyfix does not automatically refund past boxes once they have been shipped and delivered. If you are unhappy with a box and request a refund, Beautyfix exercises discretion and may refuse. However, under Singapore's Consumer Protection (Fair Trading) Act, you have stronger rights than Beautyfix's terms suggest.

If you cancel within 14 days of opening your account and have not yet received any boxes, you are entitled to a full refund of all amounts paid. If you have received boxes but they do not match their description, or if items arrived damaged or defective, you can claim a refund under the Unfair Contract Terms Act or contact CASE for mediation.

• Cancellations within 14 days of purchase: Request a full refund in writing to customerservice@beautyfixmedspa.com and cite the Consumer Protection (Fair Trading) Act
• Damaged or defective items: Photograph the damage and email Beautyfix within 7 days of delivery for a refund or replacement
• Unmatched descriptions: If boxes contain fewer items than promised or omit advertised products, you can escalate to CASE

Refunds for app store and google play subscriptions

If you purchased Beautyfix through the App Store or Google Play, your refund eligibility depends on those platforms' policies, not Beautyfix's. Apple typically refunds subscriptions cancelled within 45 days of purchase, while Google Play allows refunds within 48 hours of the transaction. Contact Apple or Google directly if Beautyfix refuses to cooperate.

MedSpa membership refunds

BeautyFix MedSpa refunds are the most restrictive. If you cancel before receiving any treatment in your first quarter, you may qualify for a full refund, but this is not guaranteed and depends on Beautyfix's discretion. If you have already received treatments or used your membership credits, refunds are unlikely unless the treatments were performed incorrectly or caused harm.

Warning: Do not assume the MedSpa membership is non-refundable simply because Beautyfix claims it is. Under Singapore law, if the service was not provided as promised, you retain refund rights. If Beautyfix refuses a refund you believe you are entitled to, file a complaint with CASE or the CCCS.

Common mistakes to avoid when cancelling beautyfix

Cancelling a subscription should be straightforward, but many people stumble because they overlook critical details or fail to follow up properly.

Sending cancellation requests without proof

Never send a cancellation email from a free email account without setting up read receipts or forwarding confirmation. Use your registered Beautyfix account email, and ask for written confirmation in the response. Stopee has seen many cases where customers claimed they cancelled but had no proof, leaving them vulnerable to unexpected charges and refund disputes.

Confusing account deletion with subscription cancellation

Cancelling your subscription does not delete your account. If you want Beautyfix to remove your personal data, you must submit a separate data deletion request under Singapore's Personal Data Protection Act (PDPA). Cancellation alone leaves your payment method on file, which some users find risky. Request both cancellation and account deletion if data privacy is a concern.

Forgetting to cancel before your next billing cycle

If you plan to cancel, do it at least 5-7 days before your next billing date. Many users wait until after they are charged and then request a refund, which is harder to obtain. Proactive cancellation is always easier than retroactive refunds. Set a reminder on your phone the day your box is due to arrive, or mark your calendar for 7 days before your billing date.

Not checking your payment statement after cancellation

After you cancel, your account may show as inactive, but a final charge could still slip through if there was a processing delay. Check your bank or credit card statement 10 days after cancellation to ensure no surprise charge appeared. If you are charged after cancellation, take a screenshot and report it to Beautyfix immediately, cc'ing CASE if needed.

Your consumer protection checklist

Use this step-by-step checklist to protect yourself during and after cancellation.

• Before cancelling: Log into your account and confirm your plan type (monthly, 3-month, 6-month, or 12-month) and next billing date
• Document everything: Screenshot your subscription page, save confirmation emails, and note the date and time of any cancellation request
• Send written requests: Use email for all cancellation requests, not phone calls or in-app messages; ask for written confirmation in return
• Follow up: If you don't receive confirmation within 5 business days, send a follow-up email with your original cancellation request attached
• Monitor your statement: Check your bank statement 10 days after cancellation to verify no new charge appeared
• Escalate if needed: If Beautyfix refuses to cancel or refund, file a complaint with CASE (1800-6-CASE) or the CCCS before pursuing legal action
• Keep records: Store all cancellation confirmations, billing statements, and correspondence for at least 12 months

Why stopee exists and how we help you

Subscription cancellations are designed to be easy, but companies often make them needlessly difficult. Stopee (stopee.com) has spent years documenting cancellation processes for hundreds of services so you don't have to navigate them alone. We help you understand your consumer rights, identify red flags in company policies, and know exactly which steps to take before contacting customer service.

Whether you are cancelling Beautyfix because you found a better service, realised the cost doesn't fit your budget, or simply want to simplify your subscriptions, Stopee has helped thousands of consumers cancel without confusion, delay or unwanted charges. Our guides are written by cancellation specialists who know the dark patterns companies use and how to counter them with your legal rights.

If Beautyfix refuses your cancellation or delays processing without reason, your next step is to contact the Consumers Association of Singapore (CASE) at 6100-0315 or file a complaint online at case.org.sg. You can also report the issue to Stopee, where we track complaints and add them to our service profiles to help future users make informed decisions.

How to reach beautyfix for cancellation

For beauty box cancellations (web and email): customerservice@beautyfixmedspa.com

For MedSpa membership cancellations: Membership@beautyfixmedspa.com

For App Store cancellations: Use Apple's subscription settings (Settings > Apple ID > Subscriptions > Beautyfix > Cancel Subscription)

For Google Play cancellations: Use Google's subscription settings (Google Play Store > Profile > Manage subscriptions > Beautyfix > Cancel)

Beautyfix mailing address (US headquarters): Beautyfix does not operate a Singapore office; contact information is US-based only. This is another reason to document all cancellation requests in writing and escalate to CASE if Beautyfix fails to respond within 5-7 business days.

Final thoughts on cancelling beautyfix

Cancelling Beautyfix is straightforward when you know which channel you used to subscribe and follow the correct process. Whether you subscribed via App Store, Google Play, or the website, you have clear cancellation paths and, under Singapore consumer law, strong protections if Beautyfix refuses to comply. Stopee exists to empower you with knowledge so you can cancel confidently and protect yourself from unexpected charges or unfair refund denials. Document your request, follow up within 5 business days, and escalate to CASE if needed. Your subscription should be yours to cancel on your own terms, without hassle or penalty.