Manage Julep

How to cancel your julep order and subscription: singapore consumer guide

What is julep and why you might cancel

Julep is a direct-to-consumer beauty brand that sells cosmetics, skincare, and nail products through its website and app stores. The company once offered a subscription box service called Maven, which ended in 2019. Today, you can purchase individual Julep products as one-time buys in Singapore, with items ranging from skin perfectors to under-eye treatments.

You might decide to cancel a Julep order if the item hasn't shipped, if you ordered by mistake, or if you simply changed your mind within cooling-off periods set by Singapore law. At Stopee, we help Singapore consumers understand exactly when and how to cancel subscriptions and one-time purchases, and that's what this guide covers.

Current julep offerings in singapore

Julep no longer operates a subscription service in Singapore. All current products are sold as individual purchases with no recurring billing. If you placed an order on julep.com or through an app store, the cancellation steps differ significantly. Stopee has documented both pathways so you know which one applies to your situation.

Why cancellation matters

Whether you ordered a beauty product that arrived damaged, missed the cooling-off window, or simply want your money back, understanding your rights and the cancellation process protects your wallet and your time. Singapore's Consumer Protection (Fair Trading) Act sets clear rules, and Stopee is here to walk you through them.

Julep pricing and current product range

Below is a summary of Julep products currently available in Singapore as one-time purchases.

Important note on pricing and availability

Julep product pricing and availability in Singapore may vary. No active Julep subscription model exists in Singapore as of now. All listed prices reflect one-time retail pricing. If you're unsure about a product or price, contact Julep customer support directly before placing an order.

Your consumer rights in singapore

Singapore law gives you specific protections when you buy from companies online or at a distance.

The 14-day cooling-off period

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a distance sale (such as an online purchase from julep.com) within 14 days of receipt, provided you have not yet started using or receiving premium services. This cooling-off period is your safety net if you change your mind.

Keep in mind: If you have already opened and used the product, the cooling-off right may not apply. Unopened, resalable items are your best bet for exercising this right. Stopee recommends keeping your packaging and receipts to prove you received the item on a specific date.

Rights for defective or misdescribed goods

If you receive a Julep product that is defective, damaged, or significantly different from how it was described online, you can request a repair, replacement, or refund under the Consumer Protection (Fair Trading) Act. The seller must act within a reasonable timeframe, usually 30 days. You do not need to wait for the cooling-off period to expire to claim this right.

App store purchases and your rights

If you bought a Julep product through Apple App Store or Google Play, your transaction is with Apple or Google, not directly with Julep. Your cooling-off and refund rights are governed by the app store's terms and by Singapore consumer law. Stopee advises you to initiate any refund request through the app store first, using their "Report a Problem" feature.

How to cancel your julep order before shipment

Cancellation success depends on timing: the earlier you cancel, the higher your chances of avoiding shipment and receiving a full refund.

Cancel a web order from julep.com

Julep's website does not offer self-serve order cancellation after checkout. You must contact Julep customer support directly.

1. Visit julep.com and locate the contact form or live chat option on their website.
   • Look for a "Contact Us" or "Help" link, usually found in the footer or top navigation.
   • Note your order number before you reach out.
2. Submit a cancellation request via the contact form or live chat, including your order number, name, and email address.
   • Be clear and direct: "I would like to cancel order [number] placed on [date]."
   • Add your reason (optional but helpful).
3. Wait for a response from Julep's customer service team.
   • Response times vary but typically occur within 1 to 2 business days.
   • If your order has not yet entered shipping, Julep should be able to cancel it.
4. If cancellation is confirmed, ask for written confirmation and expected refund timeline.
   • Warning: Julep cannot cancel orders that have already been picked, packed, or handed to a courier. If you receive no cancellation confirmation within 24 hours and shipment appears imminent, you may need to refuse delivery or arrange a return instead.

Cancel or return a shipped julep order

If your order has already shipped, you cannot cancel it. Your option is to return it under Julep's return policy.

1. Contact Julep customer support and request a return authorisation (RMA).
   • Include your order number, item name, and reason for return (unopened, defective, etc.).
2. Julep will provide return shipping instructions and a return address (typically their Seattle PO Box or another facility address).
   • Keep this information and any confirmation email for your records.
3. Pack the item securely, ensuring it remains unopened or minimally used if returnable.
   • Exclude return if the item is a Maven box, add-on, Mystery box, or promotional item (these are non-returnable per Julep's terms).
4. Ship the return to the address provided, using tracked shipping.
   • Pro tip: Save your courier tracking number and keep the receipt. You will need proof of shipment for any refund dispute.
5. Refunds are typically processed 7 to 10 business days after Julep receives and inspects your return.
   • Note that original shipping charges are usually not refunded.

How to cancel app store subscriptions and purchases

If you bought a Julep product through Apple App Store or Google Play, you must cancel through the app store's subscription management system, not through Julep directly.

Cancel an apple app store purchase (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Look for the Settings icon (usually a gear symbol) on your home screen.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile.
3. Tap "Subscriptions."
   • You will see all active and expired subscriptions linked to your Apple ID.
4. Find the Julep subscription or purchase in the list and tap it.
   • If no Julep subscription appears, the item you purchased may have been a one-time purchase (not a subscription) and cannot be cancelled retroactively.
5. Tap "Cancel Subscription" or "Cancel Purchase" and confirm.
   • Your cancellation is effective immediately, and you will receive a confirmation email from Apple.
6. For a refund, tap "Report a Problem" under the subscription and select your reason (not as requested, duplicate charge, etc.).
   • Apple reviews refund requests within 1 to 3 business days.

Cancel a google play purchase (Android)

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap "Payments and subscriptions."
   • A menu will appear with your purchase history and active subscriptions.
3. Tap "Subscriptions."
   • You will see all active subscriptions.
4. Find and tap the Julep subscription.
   • Review the subscription details and billing cycle.
5. Tap "Cancel subscription" and confirm.
   • Your subscription will end on the next billing date; you will not be charged again.
6. For a refund on a one-time purchase or recent charge, go to your order history, find the transaction, and tap "Report a problem."
   • Select your reason and submit. Google processes refund requests within 5 to 7 business days.

Refunds: timeline and what to expect

Refund timing and eligibility depend on where and how you purchased your Julep product.

Refunds for web purchases (julep.com)

If you successfully cancel before shipment, Julep will issue a refund in full. If you return a shipped item, the refund process unfolds in stages.

• Refunds for unopened, resalable items are issued within 30 days of receipt.
• Original shipping costs are not refunded; only the product price is credited.
• Once Julep receives your return, processing typically takes 7 to 10 business days.
• Refunds are credited to your original payment method (credit card, debit card, etc.).
• Your bank may take an additional 3 to 5 business days to show the refund in your account.

Refunds for app store purchases

Apple and Google process refunds according to their own policies, not Julep's. Both typically take 5 to 10 business days after approval.

• Apple: Refunds appear as App Store credit or back to your original payment method within 1 to 3 business days after approval.
• Google Play: Refunds usually process within 5 to 7 business days and are credited to your Google Play balance or original payment method.

Cooling-off refunds in singapore

If you exercise your 14-day cooling-off right under Singapore consumer law, you are entitled to a full refund minus any costs you incurred (such as return shipping). You must initiate the return within the 14-day window and provide proof of return shipment to Julep.

What happens after you cancel your julep order

Cancellation and returns can feel uncertain, especially when money is involved. Here's what you should expect and how to stay on top of it.

Your account and personal data

Cancelling an order or returning a product does not automatically delete your Julep account or any personal data Julep holds. Your account will remain active unless you separately request account deletion. Review Julep's privacy and terms page to understand what data they retain and how to request deletion if needed.

Communication and tracking

After you cancel or initiate a return, keep all confirmation emails from Julep or the app store. These emails serve as proof of your cancellation request or return authorisation. If a refund does not appear within the stated timeframe, use these confirmations to escalate with Julep or your payment provider.

Payment method changes

If you cancel a subscription or one-time purchase, ensure your payment method is active. Some refunds may fail if your bank account or card is closed or expired. If a refund is rejected, contact your bank first to confirm they received the credit attempt, then escalate with Julep if necessary.

Common mistakes to avoid when cancelling julep

Cancellation delays and refund hold-ups are frustrating, especially when a clear path exists. Here are the pitfalls Stopee sees most often.

Waiting too long to cancel

The moment you decide to cancel, act. Julep's website does not guarantee pre-shipment cancellation; the longer you wait, the higher the risk your order enters the fulfillment pipeline. Cancellations requested after an order ships typically fail, forcing you into a return process instead.

Not providing your order number

When you contact Julep to cancel, always include your order number. Customer support cannot locate your order without it, and your request may be delayed or lost. Find your order number in your confirmation email or by logging into your Julep account.

Forgetting to keep receipts and tracking numbers

If you return a Julep product, save your courier's tracking number and receipt. Julep may claim they never received your return, and without proof of shipment, you have no leverage to claim your refund. Stopee recommends using tracked shipping and keeping everything until the refund appears in your account.

Confusing app store and julep refund processes

If you bought through Apple App Store or Google Play, do not email Julep asking for a refund. These app stores handle refunds independently. Contacting Julep will waste your time. Go directly to the app store's support system using the "Report a Problem" feature.

Missing the 30-day return window

Julep allows returns within 30 days of receipt. After day 30, you may lose your right to return the item and claim a refund. Mark the receipt date on your calendar and ship your return well before the deadline.

Cancellation checklist for julep customers

Use this checklist to ensure you have completed all necessary steps and have the documentation you need to protect your refund.

How stopee helps you cancel with confidence

Cancelling subscriptions and managing returns across multiple platforms-from e-commerce sites to app stores-creates confusion and delays. At Stopee, we document exact cancellation steps, timelines, and consumer rights so you know what to expect before you act.

Whether you are dealing with a web order, an app store purchase, or a return dispute, Stopee arms you with the information and confidence to navigate the process yourself. Our guides cover every major service, and our consumer advocacy team monitors changes in terms and policies to keep our advice current.

If Julep fails to respond, denies a valid refund claim, or violates your rights under Singapore consumer law, you have recourse. You can escalate to the Consumer Association of Singapore (CASE) or lodge a complaint with the appropriate regulator. Stopee recommends gathering all documentation-order numbers, cancellation confirmations, tracking receipts, and copies of any support correspondence-before escalating.

We have helped thousands of consumers cancel unwanted orders, recover refunds, and enforce their rights. Your situation is common, and your path forward is clear. Let Stopee guide you every step of the way.

Julep contact and return information

Below is the contact and return address information for Julep based on publicly available customer service details.

Julep customer support

• Website contact: Visit julep.com and use the contact form or live chat feature.
• Response time: Typically 1 to 2 business days.
• Best time to contact: Submit cancellation requests as soon as you decide to cancel, ideally within hours of placing your order.

Julep return address (primary)

Seattle, WA PO Box (for most product returns in North America and international markets including Singapore). Specific box number and ZIP code will be provided in your return authorisation email from Julep.

Alternative return facilities

• New York return address (historical; confirm current status with Julep support).
• Ohio facility (used for select returns; address provided on case-by-case basis).

Note on international returns

If you are returning a Julep product from Singapore, confirm return shipping costs and customs requirements with Julep before sending. International returns may incur shipping fees that are not reimbursed. Stopee recommends asking whether Julep offers a prepaid return label for Singapore customers.

Ready to move forward with your cancellation? Stopee has provided you with every step, timeline, and consumer right you need. Take action today, and hold Julep accountable to your rights as a Singapore consumer.