Manage Justfab

How to cancel JustFab in singapore and keep your money safe

What JustFab is and why you might want to cancel

JustFab is an online fashion retailer that operates a VIP membership model, delivering monthly style credits, exclusive discounts and personalised recommendations for shoes, clothing and accessories straight to your door. You pay a recurring monthly fee in exchange for access to member-only pricing and a monthly credit toward purchases.

The membership works on an automatic renewal cycle, which means charges hit your card every month unless you take action. Many members cancel because they discover unused credits pile up, shipping costs add up, or the monthly fee no longer fits their budget. At Stopee, we help thousands of consumers navigate subscription cancellations every month, and JustFab is one of the services where timing matters enormously.

How the VIP membership charges work

Your membership renews automatically on the same date each month. The critical window for avoiding the next charge is between the 1st and 5th of the month; if you cancel after the 5th, your account will be charged on the 6th and your access continues until the end of that billing cycle. This is the single biggest trap Stopee sees with JustFab cancellations.

You receive a monthly VIP credit (worth up to US$80) that you can spend on purchases, but unused credits expire at the end of each billing period. Many members lose money because they forget to use credits before cancelling. Your membership also grants you access to VIP pricing and exclusive member-only offers, but these benefits disappear immediately once you cancel outside your current paid period.

Why cancellation timing is everything

Unlike many subscriptions, JustFab charges you on the 6th of each month if you have not cancelled between the 1st and 5th. This tight cancellation window is where most people slip up. If you cancel on the 6th or later, you will still be charged and you will keep access until the end of that billing cycle, but you will have lost the chance to prevent that charge. Stopee recommends marking your calendar or setting a phone reminder for the first few days of each month if you are considering cancellation.

Your consumer rights in singapore

What protection you have under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair trading practices, but it does not automatically grant you a cooling-off right or money-back guarantee for change of mind. However, the Act does require businesses to display their terms clearly, and any misleading statements about refunds, cancellation windows or billing practices are violations you can report.

JustFab must state its cancellation policy, billing dates and refund terms upfront. If the company has misrepresented these terms or made it deliberately difficult for you to cancel, you have grounds to escalate to the Consumers Association of Singapore (CASE) for mediation or to the Competition and Consumer Commission (CCCS) for investigation of unfair practices.

Distance purchase rights and cooling-off periods

Because JustFab operates online and ships to you, your purchase is technically a distance transaction. While EU and UK law grant a 14-day cooling-off right for distance purchases, Singapore does not have an automatic equivalent. Your right to cancel or return items depends entirely on JustFab's stated policy, not on a legal cooling-off period.

This is why you must review JustFab's own return and refund policy carefully. The company allows product returns within 60 days of delivery (with some terms stating 14 days for refunds to your original payment method), but these are contractual terms, not automatic legal rights. Stopee recommends screenshotting the policy before you buy, so you have proof if disputes arise later.

Pricing and what you actually pay

Current JustFab VIP membership costs

Below is the verified pricing for JustFab in Singapore. Charges appear on your card statement in SGD, converted from the US dollar base price at your bank's exchange rate on the charge date.

The SGD amount you see on your statement will vary slightly depending on the exchange rate on the day your card is charged. Your membership fee gives you access to the platform and a monthly credit, but that credit does not roll over. If you do not spend it, you lose it at the end of the month.

Hidden costs and what to watch for

Beyond the membership fee, you also pay shipping on every order. JustFab does offer free shipping on orders above a certain threshold, but many members find they are paying more in total (membership plus shipping plus the temptation to buy multiple items) than they would if they shopped independently. Stopee recommends tracking your actual spending for three months before deciding to stay; if you are spending more than S$200 monthly including the membership fee and shipping, you might cancel and shop elsewhere.

Another hidden cost: if you cancel mid-month after being charged, you do not get a refund of that month's fee. You keep access to the platform until the end of the paid period, but your money is gone. This is standard practice for subscription services in Singapore, and it is why timing your cancellation before the charge date matters so much.

How to cancel JustFab step by step

Cancellation via the JustFab website (fastest and most reliable)

Cancelling online through your JustFab account is the method Stopee recommends because you get immediate confirmation and a cancellation email within 24 hours. Follow these steps exactly to avoid mistakes.

1. Log into your JustFab account using your email and password. If you have forgotten your password, click "Forgot password?" and reset it before proceeding.
   • Make sure you are on the official JustFab website, not a third-party seller site.
2. Navigate to your Account page or Profile settings (usually found in the top-right menu or under "My Account").
   • Look for a section labeled "Membership", "Subscription" or "VIP Status".
3. Find the option to "Cancel VIP membership" or "Manage membership" and click it.
   • JustFab may ask you to confirm your reason for cancellation (feedback only; your response does not prevent the cancellation).
4. Confirm the cancellation when prompted. You will see a message stating your membership has been cancelled.
   • Your access continues until the end of your current paid billing cycle.
   • You should receive a cancellation confirmation email within 24 hours.
5. Check your email (including spam or promotions folders) for the confirmation within one business day. Save this email as proof.
   • Pro tip: Take a screenshot of the cancellation confirmation on your account page immediately after cancelling, in case the email takes longer to arrive.

Cancellation via phone or live chat

If you cannot access your account online, JustFab offers customer support via live chat and phone. Note that international phone calls from Singapore may incur charges depending on your plan.

1. Visit the JustFab website and locate the "Contact us" or "Help" section.
   • Look for a live chat button (usually in the bottom-right corner) or a phone number for your region.
2. Initiate live chat or call the support number and explain that you want to cancel your VIP membership.
   • Have your account email and last four digits of your card ready (for identity verification).
   • Be clear and direct: "I want to cancel my VIP membership effective immediately."
3. Ask the representative to confirm the cancellation in writing and to provide you with a reference number or cancellation confirmation code.
   • Do not hang up or close the chat until you have this confirmation.
4. Request that the representative send a cancellation confirmation email to your account address.
   • Follow up with Stopee's advice: save all correspondence as proof.

Important warning: do not cancel via the app store or google play

Warning: If you downloaded the JustFab app from Apple App Store or Google Play Store, do not attempt to cancel your membership through those platforms. App Store and Google Play cancellation tools only cancel app subscriptions managed through those stores, not JustFab's own membership system. Your JustFab VIP membership is managed on JustFab's platform directly, so cancelling through the App Store will not stop your monthly charges. You must cancel through the JustFab website or by contacting JustFab directly. Many Stopee users have made this mistake and continued to be charged for weeks.

To be absolutely certain your membership is cancelled, log into your JustFab account on the web and verify that your VIP status shows as "Cancelled" or "Inactive". Do not rely on the app to reflect your true membership status.

What happens after you cancel

Your access, credits and billing

Cancelling your membership does not end your access immediately. Instead, you keep full access to your account and all VIP benefits (including VIP pricing and your monthly credit) until the end of your current paid billing cycle. After that date, your access reverts to a non-member account with no VIP pricing or credits.

Any unused monthly credits in your account expire at the end of your billing period and cannot be recovered after cancellation. If you have a credit sitting in your account, spend it before the last day of your paid cycle. Stopee recommends logging in a few days before the end of your billing period and using any remaining credit on items you actually want, or you will lose it entirely.

Confirmation and what to expect in your email

You will receive a cancellation confirmation email within 24 hours. This email will state the date your membership was cancelled and the date your access ends (typically the end of your current billing cycle). Check the details carefully; if the email says your access ends on a date sooner than expected, contact JustFab immediately to clarify, because you may be entitled to a partial refund if they are cutting off access early.

Your membership will not renew after the stated end date, and no charge will appear on your card statement for the following month. If a charge does appear, contact your bank immediately and provide them with your cancellation confirmation email as evidence of the cancellation request.

No cancellation fee

JustFab does not charge any penalty for cancelling your membership. You are free to cancel at any time without extra fees, but remember that if you have already been charged for the current month, that fee is not refundable. The only way to avoid a charge is to cancel between the 1st and 5th of the month, before the automatic 6th-of-the-month charge.

Refunds and what you need to know

Membership fees are generally not refundable

If your membership has already been charged, that fee is non-refundable. Cancelling your membership prevents future charges but does not reverse a charge that has already posted to your card. This is standard practice for monthly subscriptions across Singapore and internationally.

Your only option to recover a membership fee is to dispute it with your bank if you believe JustFab charged you after you had already cancelled, or if the company misrepresented the cancellation policy at the time you joined. Contact your bank's fraud or dispute department and provide your cancellation confirmation email as evidence. Banks in Singapore typically investigate disputes within 30 days.

Product purchases and returns are separate from membership cancellation

Items you have purchased through JustFab can be returned or exchanged within 60 days from delivery. For refunds to your original payment method (credit card or debit card), JustFab's terms state you must request the return within 14 days of delivery. Refunds are processed via your original payment method and typically appear within 5-10 business days.

Cancelling your VIP membership does not affect your ability to return items; you can still return purchases even after your membership has expired. However, do not confuse product refunds with membership refunds. The two are separate. If you want to return an item, start a return request in your JustFab account under "Orders" or "Returns", and follow the return shipping instructions provided.

Disputing charges with your bank

If JustFab continues to charge you after you have cancelled, contact your bank immediately. Provide your cancellation confirmation email as proof that you requested cancellation. Your bank will open a dispute on your behalf and Stopee recommends following up in writing (via email to your bank) to create a written record.

Singapore banks must investigate disputes within 30 days and typically reverse fraudulent or unauthorised charges while the investigation is ongoing. If JustFab charges you again after you have cancelled, you have every right to dispute it.

Common mistakes to avoid when cancelling JustFab

Cancelling a subscription should feel straightforward, but JustFab's tight cancellation window and the design of their account interface make it easy to slip up. Here is what to watch for.

Mistake 1: cancelling after the 5th of the month

The biggest mistake Stopee sees is members cancelling after the 5th and then being shocked to see a charge on the 6th. If you cancel on the 6th or later, you will be charged for that month. Your membership will then cancel at the end of that cycle, and you will keep access until that date, but the charge already went through and is non-refundable. To avoid this, set a phone reminder or calendar alert for the 1st through 5th of every month if you are thinking about cancellation.

Mistake 2: confusing app cancellation with account cancellation

Cancelling the JustFab app from your phone's app store does not cancel your membership. It only deletes the app from your device. Your membership continues to auto-renew and charge your card every month. You must log into the JustFab website and cancel through your account settings, not through the app or App Store.

Mistake 3: assuming you can get a refund for unused credits

Monthly credits are a benefit of membership, not prepaid money. They do not carry over to the next month and they cannot be refunded as cash if you cancel. If you have an unused credit when your membership ends, that credit is lost. The only way to recover its value is to spend it on items you actually want before your billing period ends.

Mistake 4: not saving cancellation confirmation

Always screenshot your cancellation confirmation email and the account page showing your cancelled status. If JustFab charges you again and denies they ever cancelled your membership, you need proof. Stopee recommends saving emails and screenshots in a folder on your computer or cloud storage specifically for subscription cancellations.

Mistake 5: forgetting to use your final credit

Log into your account a few days before the end of your billing cycle. Use any remaining VIP credit on items you want, or you will lose it. Check your account balance to see exactly how much credit is available, then make a final purchase if it makes sense. If you do not want anything, accept that the credit is a sunk cost and move forward.

Should you cancel JustFab? a checklist to help you decide

Before you cancel, ask yourself these questions. If you answer yes to more than three of them, cancellation is probably the right move. Stopee helps you make this decision with confidence.

What to do if JustFab refuses to cancel

Escalation steps if the company will not cooperate

If JustFab does not respond to your cancellation request, or if they deny they received it, escalate immediately. Start by sending a formal written request to their Singapore business address and to their customer support email. State clearly: "I request immediate cancellation of my VIP membership effective today" and include your account email, name and the date you made the original request.

If JustFab does not respond within 5 business days, file a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and can apply pressure to companies that ignore consumer requests. You can also report the company to the Competition and Consumer Commission (Singapore) (CCCS) if you believe they are engaging in unfair trading practices by deliberately obstructing cancellation or misrepresenting their cancellation policy.

Stopee recommends keeping all emails, screenshots and correspondence in one document before you escalate. Companies take formal complaints to consumer agencies seriously, and your clear record of attempts to cancel strengthens your position.

Disputing unauthorised charges with your bank

If JustFab charges you after you have formally cancelled and they refuse to reverse the charge, you can dispute it with your bank. Contact your bank's customer service line and ask to open a dispute for an unauthorised or fraudulent charge. Provide the bank with copies of your cancellation request and confirmation, and any emails from JustFab acknowledging or denying the cancellation.

Your bank will investigate and typically freeze the charge while the dispute is pending. Banks in Singapore favour consumers in cases where a company has clearly been charged after a documented cancellation request, so this avenue almost always works.

Your cancellation address and final contacts

JustFab singapore registered address

For formal written cancellation requests or escalation correspondence, use this registered address:

JustFab Inc.
Singapore

This address is the official company registry address for JustFab in Singapore and is the appropriate place to send formal cancellation notices if online and phone channels are unresponsive. Send correspondence via registered mail or email (if an email address is provided on their contact page) and keep proof of delivery. A registered letter creates a clear paper trail if you later need to escalate to CASE or the CCCS.

Customer support contacts

For immediate cancellation requests, use JustFab's online account system (fastest) or contact them via live chat on their website. If you need a phone number specific to Singapore or Asia-Pacific, check the "Contact us" page on JustFab's website, as regional numbers may differ from the main US support line.

Summary: take control of your JustFab subscription today

Cancelling JustFab comes down to three critical actions: timing your request between the 1st and 5th of the month to avoid the next charge, cancelling through the JustFab website (not the app), and saving your confirmation email as proof. You have consumer rights under Singapore law, your membership carries no cancellation fee, and you keep access through the end of your paid period even after you cancel.

If JustFab refuses to cancel or continues to charge you after cancellation, you have clear escalation paths through your bank and through CASE. Stopee empowers you with step-by-step guides and insider knowledge about how these companies work, so you can cancel confidently and protect your money. Stopee has helped thousands of consumers cancel subscriptions like JustFab, recover unauthorised charges and reclaim control of their spending. You are not alone in this process, and you absolutely have the power to make this change.