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44%
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Cancel Replenish: Step-by-Step Guide
How to cancel replenish and avoid subscription traps in singapore
Understanding replenish and why you might want to cancel
Replenish is a subscription service that delivers grooming and personal-care products to your door on a scheduled cycle. You sign up, set your preferences, and the service handles repeat shipments automatically until you decide to stop. It sounds convenient, but subscription services often lock you into commitment periods or make cancellation deliberately difficult.
At Stopee, we help Singaporeans take back control of their subscriptions. Whether you've found a cheaper alternative, no longer need the products, or simply want to pause your deliveries, you have clear rights under Singapore consumer law. This guide walks you through every cancellation method, refund option, and consumer protection you're entitled to.
How replenish works
When you join Replenish, you commit to receive products on a recurring delivery schedule-typically every few weeks or months. The service charges you automatically on each billing date and ships your items accordingly. You manage everything through your account dashboard on the Singapore website or through the mobile app.
Some plans include a free-trial period, and discounts apply based on your subscription cycle. The catch: if you cancel mid-cycle, you may face early-termination charges or be required to pay the difference between the discounted subscription price and the full retail price for items already received.
When cancellation makes sense
You might cancel Replenish if the subscription no longer fits your budget, you've stockpiled enough products, or you've found a better deal elsewhere. You're also fully entitled to cancel simply because you've changed your mind-Singapore's Consumer Protection (Fair Trading) Act gives you a 7-day cooling-off period from the moment you receive your first delivery.
Don't feel pressured to keep a subscription just because you signed up. Stopee believes you should always have the power to walk away.
Your consumer rights under singapore law
Before you cancel, understand what protections you have as a Singapore consumer.
The 7-day cooling-off period
The Consumer Protection (Fair Trading) Act entitles you to cancel Replenish within 7 days after you receive your first delivery and return unused, unsealed items for a full refund. This applies regardless of why you want to cancel-no reason necessary. You must notify Replenish of your intention to cancel within this window, and return the products promptly afterward.
Replenish will process your refund within 30 days of accepting your returned items. You're responsible for return shipping costs unless the items arrived damaged or defective.
Rights for defective or damaged goods
If you receive products that are defective, damaged, or don't match the description, Replenish must inspect the return and approve a refund of the full product price plus any delivery charges-within 30 days of approval. Approved defective returns may include reasonable return-shipping reimbursement.
You don't lose this right even after the 7-day cooling-off period ends. Defective goods are Replenish's responsibility, not yours.
Early-termination charges and subscription discounts
Replenish's terms allow them to charge a difference between the subscription price and full retail price if you cancel before completing a 3-delivery cycle. This is technically legal but must be clearly disclosed in their terms. Before you cancel, check whether you've already completed the minimum cycle-if you have, no early-termination fee applies.
Keep your Replenish account and order history accessible so you can verify exactly what you've received and what you've paid.
How to cancel replenish step-by-step
You have multiple ways to cancel Replenish depending on where and how you signed up.
Cancel directly on the replenish website (Singapore)
This is the most straightforward method and gives you the clearest cancellation confirmation.
- Visit the Replenish Singapore website and log into your account using your email and password.
- Forgot your password? Use the "Forgot Password" link on the login page and reset it via your email.
- Navigate to your dashboard and locate your subscription or auto-replenish settings-usually labeled "My Subscription," "Manage Subscription," or "Auto-Replenish."
- Some accounts show this on the homepage; others require you to go to "Account Settings" then "Subscriptions."
- Click the option to view or manage your active subscription plan.
- You should see your next delivery date, billing amount, and frequency.
- Select "Cancel Subscription" or "Pause Subscription"-read carefully which you're choosing.
- Pro tip: If you're unsure whether you want to cancel permanently, choose "Pause" first. You can resume later without losing your preferences.
- Replenish may ask why you're canceling-answer honestly or skip if optional. This feedback helps the service improve.
- Don't feel obligated to justify your decision.
- Confirm your cancellation and save any confirmation email or reference number immediately.
- Warning: Screenshot the confirmation page before closing your browser. Email confirmations sometimes take 24 hours or go to spam.
- Verify that no charge appears on your next billing date.
- Check your bank or credit card statement after your original next delivery date passes-make sure you were not charged.
Cancellation deadline: Cancel at least 7 days before your next scheduled payment to avoid the next delivery and charge. If you miss this window, contact Replenish immediately to request a refund for an unwanted delivery.
Cancel via apple app store (iOS)
If you signed up for Replenish through the Apple App Store, you must cancel your subscription through Apple's system-not through the Replenish app itself.
- Open the Apple App Store app on your iPhone or iPad.
- Do not use the Replenish app directly.
- Tap your profile icon in the top-right corner.
- It usually looks like a circle with your initials or profile photo.
- Select "Subscriptions" from the menu.
- You'll see a list of all your active app subscriptions.
- Find "Replenish" in the list and tap it.
- If you don't see it, you may not have subscribed through Apple, or the subscription has already ended.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will ask you to rate the app or explain why you're canceling-both are optional.
- You'll receive an on-screen confirmation. Save or screenshot it.
- Your access continues until the end of your current billing period-canceling doesn't cut you off immediately.
Important: Canceling through Apple only stops the Apple subscription. If you also have a separate Replenish account on their website, you must cancel that separately through your website account to avoid double billing.
Cancel via google play store (Android)
If you signed up via Google Play, follow these steps to cancel your app subscription.
- Open Google Play on your Android phone or tablet.
- Use the Google Play app, not the Replenish app.
- Tap your profile icon in the top-right corner (usually a circle with your initial or photo).
- You may need to tap "Manage Your Google Account" first.
- Select "Subscriptions" or "Manage subscriptions."
- You'll see all your active Google Play subscriptions.
- Find "Replenish" and tap it.
- You'll see your current billing date and renewal amount.
- Tap "Cancel Subscription" and confirm.
- Google may ask for feedback-it's optional.
- Take a screenshot of the cancellation confirmation.
- Your access continues until the current billing period ends.
Warning: Like Apple, canceling on Google Play does not cancel a separate website account. Log into Replenish.sg and cancel your web account separately if you have one.
What happens after you cancel replenish
Cancellation brings relief, but there are a few things to watch for in the days and weeks that follow.
Your billing and deliveries stop
Once you cancel correctly and in time (at least 7 days before your next payment date), no further charges appear on your account. Future deliveries are canceled, and your auto-renewal is disabled.
If you cancel after the 7-day deadline has passed, Replenish may charge you for the next cycle. Contact them immediately to request a refund and ask them to cancel retroactively.
Your account and history remain accessible
Canceling your subscription does not delete your account. You can still log in, view your order history, track past deliveries, and review what you paid. This is useful for your records and for disputing any unwanted charges later.
If you want to delete your account entirely-removing all personal data-you must contact Replenish's customer service separately and request account deletion. Cancellation and deletion are two different actions.
Refunds for early-termination charges
If Replenish charged you an early-termination fee because you canceled mid-cycle, you may request a refund. Review the exact charge on your invoice and compare it to Replenish's published terms. If the charge exceeds what's outlined in their policy, Stopee recommends disputing it with your bank or credit card company under the Fair Trading Act.
Keep all emails, screenshots, and receipts documenting the charge and your cancellation request.
Will you get a refund from replenish
Refund eligibility depends on when and why you're canceling.
Refunds during the 7-day cooling-off period
You have an automatic right to cancel and request a refund within 7 days of receiving your first delivery, provided you return unused, unsealed items. Replenish will process your refund within 30 days of accepting your return. You typically pay for return shipping unless the items are defective.
To claim this right, you must notify Replenish in writing (email is fine) within the 7-day window and return the items promptly. Keep proof of your cancellation notification and return shipment.
Refunds for defective or damaged products
If products arrive damaged, defective, or mismatched to the description, Replenish must refund the full product price and delivery charges within 30 days of approving your return. You don't need to be within the cooling-off period for this right.
Contact Replenish's customer service with photos of the damage or defect. They'll inspect the return and issue your refund once approved. If they refuse, you can escalate to the Consumers Association of Singapore (CASE) for mediation.
Refunds after the cooling-off period
Once the 7-day cooling-off period ends, Replenish is not legally required to offer a refund for cancellation alone. However, if you've been overcharged, charged after a cancellation request, or had unauthorized renewals, you have grounds to dispute the charge with your bank or through CASE mediation.
Pro tip: If Replenish refuses a refund you believe you're owed, file a complaint with CASE at case.org.sg. Stopee has seen CASE mediations result in refunds for consumers who followed proper procedures.
Replenish plans, pricing, and subscription options
Understand what you're paying for so you can decide whether the cost justifies staying subscribed.
Available plans and pricing
| Plan | Price (SGD) | Billing cycle | Key features | Free trial |
|---|---|---|---|---|
| Replenish unlimited | $13.50 per month | Monthly | Unlimited deliveries, no transaction fees, all features included | 28 days free |
| Quarterly plan (if available) | $35-$45 per cycle | Every 3 months | Discounted per-delivery rate, less frequent billing | Varies |
| Standard pay-per-delivery | Variable | Per order | No commitment; cancel anytime; higher per-item cost | None |
Note: Prices are approximate and may vary with exchange rates or promotional offers. Check Replenish's Singapore website for current pricing before making a decision.
Is the price worth it
A $13.50 monthly subscription sounds cheap, but multiply that by 12 and you're paying $162 per year. If you use fewer than two personal-care items per month, standard pay-per-delivery or a competitor's service might save you money. Use Stopee's comparison tools to benchmark Replenish against other grooming subscriptions in Singapore-you may find a better deal elsewhere.
Additionally, if you're enrolled in a 3-delivery minimum cycle and you cancel early, the early-termination charge can exceed what you'd have paid on standard pricing. Do the math before you commit.
Common mistakes when canceling replenish
Many Singaporeans cancel Replenish incorrectly and end up charged again or unable to prove they canceled at all. Don't let this happen to you.
Mistake 1: canceling through the wrong platform
If you signed up via Apple or Google Play, you must cancel there-not through the Replenish website. Similarly, if you signed up on the Replenish website, you must cancel there, not via your app. Failing to match your cancellation method to your signup method leaves your account active and charges you again.
Before you begin, check your original signup confirmation email and identify exactly where you created your account. Then cancel through that same platform.
Mistake 2: hitting the cancel deadline too late
Replenish's terms require you to cancel at least 7 days before your next scheduled payment. If you cancel on day 8, you'll be charged for the next cycle, and Replenish will argue you missed the cutoff. Check your next billing date and calendar backwards-mark the cancellation deadline in advance.
Pro tip: Set a phone reminder 10 days before your next payment so you have a 3-day buffer if cancellation takes time.
Mistake 3: not saving your cancellation confirmation
If Replenish charges you again after you cancelled, you need proof you requested cancellation. Screenshots, confirmation emails, and reference numbers are your evidence. Without them, Replenish can deny you ever cancelled, and your bank may side with them unless you show written proof.
Screenshot the cancellation confirmation page, save the confirmation email (check spam), and note the date and time. Store these securely.
Mistake 4: assuming cancellation is instant
Canceling your subscription doesn't immediately block the next charge. Replenish processes cancellations within 24-48 hours, and your bank may take another 1-3 days to reflect the removal. If a charge appears after you cancel, don't panic-wait 5 business days, then contact Replenish if it persists.
Check your account 48 hours after canceling to confirm the subscription is marked as "Canceled" or "Inactive." If it still shows "Active," log back in and cancel again or contact support immediately.
Mistake 5: ignoring early-termination charges in the fine print
Replenish's terms allow them to charge you the difference between the subscription discount and full retail price if you cancel before completing a 3-delivery cycle. Many people overlook this, cancel, and then see an unexpected charge labeled "early-termination fee" or "subscription adjustment." Read your signup terms before canceling and calculate whether you'll owe this fee.
If the charge seems excessive or isn't clearly outlined in the terms, dispute it with your bank or escalate to CASE.
Your cancellation checklist for replenish
Use this step-by-step checklist to ensure you cancel correctly.
| Task | Status | Notes |
|---|---|---|
| Review your signup confirmation email to identify where you created your account (website, Apple, Google Play) | ☐ | This determines which platform you must use to cancel |
| Check your Replenish account for your next scheduled billing date and payment amount | ☐ | Mark the 7-day cancellation deadline in your calendar |
| Review Replenish's cancellation terms and any early-termination fees you might owe | ☐ | Check how many deliveries you've received; if it's 3 or more, no early fee applies |
| Log into the correct platform (Replenish.sg, Apple App Store, or Google Play) and cancel your subscription | ☐ | Don't cancel through multiple platforms unless you signed up on multiple platforms |
| Screenshot the cancellation confirmation or save the confirmation email | ☐ | Store this securely; you'll need it if Replenish charges you again |
| Wait 48 hours and verify your account shows "Canceled" or "Inactive"; check your bank statement after your original payment date | ☐ | If you're charged after cancellation, contact Replenish immediately with your confirmation proof |
When to escalate and get help
If Replenish refuses to honor your cancellation, ignores your refund request, or continues to charge you, you have leverage under Singapore consumer law.
Contact replenish's customer service first
Send a formal email to Replenish's support team with your account details, the date you cancelled, your cancellation confirmation, and a clear description of the issue. Give them 7 business days to respond. Keep copies of all correspondence.
Escalate to CASE (Consumers association of singapore)
If Replenish doesn't respond or refuses to refund you, file a complaint with CASE at case.org.sg or call 6100 0315. CASE offers free mediation and can pressure the company to comply with Singapore consumer law. You don't need a lawyer-CASE handles cases on your behalf.
Dispute with your bank or credit card company
If Replenish charged you after you cancelled, you can file a chargeback dispute with your bank or credit card company. Provide your cancellation confirmation as evidence. Most banks will reverse unauthorized charges within 30-60 days.
Report to the media development authority (MDA) or competition and consumer commission (CCCC)
Persistent unfair practices-like ignoring cancellation requests or hiding early-termination fees-can be reported to the CCCC. This doesn't guarantee a refund but creates an official complaint record and may trigger an investigation if many consumers report the same issue.
Should you keep or cancel replenish
Before you finalize your decision, ask yourself these questions.
Reasons to keep replenish
- You use the products regularly and the subscription price is lower than buying items individually.
- The 28-day free trial still applies, and you want to test the service before deciding.
- You've completed the minimum 3-delivery cycle and no longer face early-termination charges.
- You value the convenience of automated replenishment and don't mind the cost.
Reasons to cancel replenish
- You can buy the same items cheaper elsewhere or from a competitor's subscription service.
- You've stockpiled products and don't need more deliveries right now.
- The subscription no longer fits your budget or lifestyle.
- You're within the 7-day cooling-off period and want to request a refund.
- You're approaching or past the 3-delivery cycle minimum and want to avoid being locked in further.
At Stopee, we believe you should cancel any subscription that doesn't actively serve you. The cost adds up, and your money is better spent elsewhere. Don't stay subscribed out of inertia-take action today.
Key takeaways and your next steps
Canceling Replenish is straightforward if you follow these steps: identify where you signed up, cancel at least 7 days before your next payment, save your confirmation, and verify the charge doesn't appear on your next billing date. You have rights under the Consumer Protection (Fair Trading) Act, including a 7-day cooling-off period for returns and protection against defective goods.
If Replenish refuses to honor your cancellation or refund, escalate to CASE or dispute the charge with your bank. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were owed-and we can help you too.
Ready to take action? Log into your Replenish account now, check your next payment date, and follow the step-by-step cancellation guide above. If you run into trouble, visit Stopee.com for personalized guidance and escalation support. Your money, your choice-cancel with confidence.
Replenish cancellation address and contact details
If you need to send a formal written cancellation request or dispute, here are Replenish's contact details for Singapore.
Customer service contact
Replenish does not publish a specific cancellation mailing address in publicly available sources. Your best option is to cancel directly through your online account dashboard or contact customer support via email or the website contact form. If you require a formal written address, log into your account, navigate to "Contact Us" or "Help," and request their cancellation address in writing.
Pro tip: Save any responses containing an official address or contact details-you may need them for escalation to CASE or your bank.
For disputes that Replenish doesn't resolve, contact the Consumers Association of Singapore:
- Phone: 6100 0315
- Website: case.org.sg
- Email: Refer to the CASE website for the appropriate department email.
Singapore's Consumer Protection (Fair Trading) Act protects you. Stopee is here to ensure you know your rights and exercise them. Cancel Replenish today and reclaim control of your subscriptions.