Manage Splendies

How to cancel splendies and protect your subscription rights in singapore

Understanding splendies and your subscription commitment

Splendies is a curated subscription service that delivers women's underwear to your door each month based on your preferences and size. You choose from single-pair, multi-pair, or prepaid plans, and your account renews automatically until you decide to cancel. Understanding how Splendies works before you commit helps you avoid unexpected charges and know exactly when to act.

How splendies subscriptions work

When you subscribe, you set your preferences once, and Splendies handles the rest. Your billing cycles automatically according to your chosen plan, whether that's monthly or prepaid for 3, 6, or 12 months. You manage everything through your account page on the Splendies website. The key detail: if you don't cancel by the 8th of the month at 11:59 PM EST, your next renewal charges automatically.

Pricing and plan options in singapore

Splendies prices vary based on your plan choice. Below is a summary of current approximate pricing in Singapore Dollars (SGD). Keep in mind that actual charges may differ slightly depending on your payment processor's exchange rate at billing time.

Prepaid plans offer a modest per-month saving, but they lock you in longer. If your circumstances change, that commitment matters when you decide to cancel.

When you should cancel splendies

Cancelling a subscription is the right call in several situations. You control whether you stay or go, and Stopee is here to help you do it correctly.

Reasons to cancel

You might cancel because the subscription no longer fits your lifestyle, budget, or preferences. Maybe you prefer to shop independently, or your financial situation has shifted. You might travel frequently and won't be home to receive deliveries. Or simply, you've tried the service and found it wasn't for you. All these reasons are valid, and none of them require permission. Stopee recognises that consumer empowerment starts with choice.

The cost of staying versus leaving

If you're on a monthly plan, staying costs you S$13.59 to S$23.10 per month indefinitely. If you committed to a prepaid plan, the total commitment is sunk unless you cancel and understand what happens next. Being clear about the math before you cancel helps you decide whether to stick it out until the prepaid term ends or exit now and accept the terms that apply.

How to cancel splendies step by step

You have two cancellation methods, and both work. The website method is faster and leaves you with instant confirmation; email takes longer but creates a written record. Stopee recommends the website approach unless you prefer email documentation.

Cancel via the splendies website (fastest method)

This is the official recommended path and gives you immediate confirmation. Log in, find your subscriptions, and cancel before the deadline.

1. Go to the Splendies website and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before you proceed.
2. Navigate to "Subscriptions" in your Account Preferences or Settings menu.
   • Look for a section labelled "Active Subscriptions" or "Manage Subscriptions".
3. Locate the subscription you want to cancel and select the "Cancel Subscription" button.
   • Splendies may ask why you're leaving. You can share feedback or skip this step.
4. Confirm your cancellation when prompted.
   • Your screen will display a confirmation message; take a screenshot as proof.
5. Critical timing: Complete this by the 8th of the month at 11:59 PM EST to prevent the next billing cycle.
   • If you're in Singapore (UTC+8), 11:59 PM EST on the 8th equals 12:59 PM SGT on the 9th. Plan accordingly.

Pro tip: Cancel on the 1st to 7th of the month to be safely ahead of the deadline. Splendies does not process cancellations through the Apple App Store or Google Play Store, so the website is your only valid online route.

Cancel via email (creates a paper trail)

If you prefer a written record or encounter technical issues on the website, email works. It takes longer to process, but you'll have proof you asked.

1. Go to the Splendies "Contact Us" page on their website.
   • This link is typically in the footer or under "Help" or "Support".
2. Compose a new email with the subject line exactly as follows: "I Need to Cancel My Subscription".
   • Include your full name, email address, and account email in the message body.
   • Keep the tone polite and professional; avoid angry language that might delay processing.
3. Send your cancellation request before 11:59 PM EST on the 8th of the month.
   • Factor in time for the email to reach their servers, so send it earlier in the day if possible.
4. Await confirmation from Splendies support.
   • They typically respond within 1-3 business days. Save the confirmation email.
5. Warning: If you don't receive acknowledgement within 5 business days, follow up. Email can fail or be missed.

Pro tip: Use a Gmail or email service that archives everything. Splendies support relies on the Contact Us form, so always use that channel rather than guessing a personal email address.

What happens after you cancel

Cancellation brings relief, but it also brings a few changes you should expect. Understanding the post-cancellation experience helps you feel confident in your decision.

Your deliveries and billing

You continue to receive products through the end of your current billing term, even after you cancel. If you cancelled early in a month, you'll still get your delivery for that month. No further charges appear after cancellation takes effect for the next term. This means if you cancel on the 5th of Month 1, you receive your Month 1 product, but Month 2 never charges you.

Your account and reactivation

Your account remains accessible after cancellation. You can still log in to view your order history, preferences, and account settings. If you decide to resubscribe later, you'll use current plans and pricing at that time; your old pricing does not carry forward. Stopee advises saving any records you value before your account becomes completely inactive, in case Splendies retires old data.

Understanding refunds and splendies' return policy

Refunds for cancelled subscriptions are not what many customers expect. Below is what Splendies offers and what you need to know about your consumer rights.

Subscription refunds: what you will and won't receive

Splendies does not offer prorated refunds for subscriptions. This is a critical detail. If you cancel mid-term-for example, after 1 month of a 3-month prepaid plan-you forfeit the remaining balance. You continue to receive products for the rest of your prepaid term, but no cash is returned to you. Charges already collected are not refunded on a pro-rata basis.

This policy means prepaid plans carry real risk if your circumstances change. You are locked in, and cancellation does not unlock your money.

Returns and refunds for individual items

Splendies distinguishes between subscription cancellation (no refund) and item returns (conditional refund). If an item arrives damaged, expired, or defective, you may have grounds for a return or refund.

If you return an item, Splendies processes your refund within 30 days of receiving it. Shipping costs to return items are never refunded, even if the original item was faulty. This is standard industry practice but worth budgeting for if you're returning several items.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you legal protections that sometimes override a company's stated policy. Stopee wants you to know where you stand.

What the law protects

Under Singapore consumer law, you have rights where goods are faulty, not as described, or unfit for their purpose. Even if Splendies' return policy is restrictive, these protections may still apply. For example, if a product arrives defective or doesn't match the description (wrong size, colour, or material), the law is on your side.

Prepaid subscriptions are also subject to consumer protection. If Splendies fails to deliver products you've paid for or misrepresents what you'll receive, you have recourse beyond their stated no-refund policy.

Taking action if splendies refuses to help

If Splendies declines a refund or return you believe is valid, escalate to Singapore's CASE (Consumers Association of Singapore). CASE mediates consumer disputes and can pressure companies to comply with consumer law. You can file a complaint at case.org.sg or call them for advice.

Additionally, SPRING Singapore (now part of Enterprise Singapore) oversees compliance. If Splendies violates consumer protection standards, a formal complaint may trigger an investigation.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small missteps can leave you charged for another month. Stopee has seen customers make these errors repeatedly, and you don't have to join them.

Missing the deadline

The 8th of the month at 11:59 PM EST is hard. If you cancel on the 9th, your next billing cycle charges automatically. Remember: EST is 12 hours behind Singapore time, so plan early. Set a calendar reminder for the 5th or 6th to give yourself a safety window. Don't procrastinate.

Trying to cancel via app or payment platform

Splendies does not process cancellations through the Apple App Store, Google Play Store, or your credit card company. You must use the website or Contact Us email. Cancelling through your app or payment method may not reach Splendies, and you'll still be charged.

Confusing subscription cancellation with item returns

Returning a damaged item does not cancel your subscription. You'll get a refund for that item, but your subscription continues and renews. If you want to exit entirely, you must cancel the subscription separately using the steps above.

Forgetting to screenshot or save confirmation

After you cancel via the website, take a screenshot of the confirmation page. If a dispute arises, you'll have proof. For email cancellations, save the confirmation response from Splendies. These records are your insurance policy.

Not checking your next billing date

After cancellation, log back into your account a few days later to verify no future billing date appears. If one does, your cancellation didn't register. Contact Splendies immediately.

Checklist: preparing to cancel splendies

Before you take action, run through this checklist to ensure a smooth exit.

• Determine your current billing date and the deadline for this month's cancellation (8th at 11:59 PM EST).
• Check how much of a prepaid term remains, so you understand what you forfeit.
• Decide whether to cancel via website or email; the website is faster.
• If cancelling via email, prepare your full name, account email, and a polite message.
• Set a phone reminder for the 5th or 6th of the month to cancel before the deadline.
• Plan to take a screenshot or save the confirmation email for your records.
• Mark your calendar to log in after cancellation and verify no future charge is scheduled.
• If you have damaged or defective items, document them with photos before you cancel, in case you want to pursue a return.

What customers say about splendies

Splendies holds a solid 4.5 out of 5-star rating from users who have engaged with the service. Customers consistently praise the curation, quality, and privacy of deliveries. Some note the pricing is higher than buying retail, while others value the convenience and surprise element. Satisfaction varies based on personal preference for the product and price tolerance.

Common feedback from those who cancel: they loved the service initially but felt the recurring cost added up over time, or their delivery preferences didn't align with the curation. This is normal and doesn't reflect service failure; it reflects changing needs.

Comparing subscription services: is splendies for you?

If you're on the fence about staying, consider how Splendies stacks up against alternatives and your own priorities.

If predictability and full control matter most to you, retail shopping wins. If you enjoy convenience and curation and have budgeted for recurring costs, Splendies serves a real need. Your decision depends on your lifestyle and values.

Company contact and registered address

Splendies is operated by Vernon Coombs C Inc. The registered address is:

Vernon Coombs C Inc
Santa Monica
California, USA

For cancellations and customer service, use the Splendies website Contact Us form or log into your account. Direct mailing is not the path for cancellations; the website and email methods are official channels.

Final thoughts on cancelling splendies with confidence

Cancelling a subscription is your right, and Splendies makes the process straightforward if you follow the rules. The key: act before the 8th of the month at 11:59 PM EST, use the website or Contact Us email, save your confirmation, and verify no future charge schedules. You forfeit prepaid balances if you cancel mid-term, but you retain all consumer law protections if an item is faulty or misrepresented.

Stopee has helped thousands of consumers cancel subscriptions with clarity and confidence. Whether you're leaving Splendies after a few months or a few years, you now have the roadmap. Use the checklist, hit the deadline, and move forward without guilt. Your budget and your choices are yours alone. For ongoing support and answers to cancellation questions, visit Stopee at stopee.com, where consumer empowerment is our mission.