Manage Salehoo

How to cancel salehoo and claim your refund in singapore

What salehoo is and why you might want to cancel

Salehoo is an online supplier directory and market research tool designed for dropshippers, wholesalers, and online sellers across Asia-Pacific and beyond. The platform connects you with vetted suppliers, provides product research tools, and includes community resources and training materials. Salehoo operates from Christchurch, New Zealand, and offers both recurring subscription plans and lifetime access options.

You may be considering cancellation for several reasons: you've found cheaper alternatives, the supplier directory no longer meets your business needs, or you've simply decided dropshipping isn't right for you. Whatever your reason, Stopee is here to guide you through the process with clarity and precision.

Main features of salehoo

The platform includes a searchable supplier directory, market research tools, product analysis features, integration options for dropshipping workflows, and access to a community forum with training resources. Most direct web signups include a 60-day money-back guarantee, which gives you an important window to test the service before your commitment becomes permanent.

Why cancellation timelines matter

Salehoo automatically renews your subscription unless you cancel at least 48 hours before your renewal date. Missing this window means you'll be charged for another billing period. This is why understanding your cancellation method-whether you signed up directly or through an app store-is critical to avoiding unwanted charges.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with distance selling (online purchases). If Salehoo fails to cancel your subscription after you've submitted a valid cancellation request, or if they continue charging you after cancellation, you have legal grounds to dispute these charges.

You have the right to request a refund if Salehoo misrepresents its services or fails to deliver promised features. Additionally, if you signed up directly with Salehoo and you're within the 60-day money-back period, you can claim a full refund without justifying your decision. The Consumer Association of Singapore (CASE) can assist you if Salehoo disputes your refund claim or refuses to stop charging you.

What the law requires from salehoo

Salehoo must respond to your cancellation request within a reasonable timeframe-typically within 14 days. They must confirm cancellation in writing and stop processing charges by the date you specified. If they continue to charge you after you've cancelled, that constitutes a breach of the Consumer Protection Act, and you can escalate to CASE for dispute resolution.

Your refund window and protection

The 60-day money-back guarantee for direct signups is a contractual promise. You don't need to provide a reason; simply request the refund within 60 days of your initial signup date. Stopee recommends documenting your signup date and keeping all confirmation emails as evidence of your eligibility.

Cancellation methods by signup type

Your cancellation method depends entirely on how you created your Salehoo account. The process differs significantly between direct web signups and app store purchases, so identifying your signup method first will save you time and frustration.

Cancel if you signed up directly on salehoo's website

Direct web signups offer the most straightforward cancellation path and the strongest consumer protections, including the 60-day money-back guarantee.

1. Email support@salehoo.com with your cancellation request. Include your full name, email address associated with your account, and the date you want cancellation to take effect.
   • Write clearly: "I request immediate cancellation of my Salehoo subscription effective [date]."
   • Pro tip: Send the email at least 48 hours before your renewal date to avoid the next charge.
2. Use the live chat feature on Salehoo's website if you prefer immediate confirmation. Live chat support is available during their published support hours (check their website for current times in your timezone).
   • Take a screenshot of the chat conversation confirming your cancellation request.
   • Request the support agent provide a confirmation number or reference.
3. Call Salehoo's support team during business hours if you need to verify cancellation urgently.
   • Have your account email and payment method details ready.
   • Ask the agent to confirm the cancellation end date and when future charges will stop.
4. Wait for a confirmation email from Salehoo within 24-48 hours confirming cancellation.
   • If you don't receive confirmation, follow up by email or chat within 3 business days.
   • Warning: Without written confirmation, Salehoo may claim they never received your request if you're charged again.
5. Monitor your payment method for the next 2-3 billing cycles to ensure no further charges appear.
   • If you're charged after cancellation, contact your bank or credit card issuer immediately and file a dispute.
   • Forward the dispute to CASE as evidence of non-compliance.

Cancel if you signed up through apple app store (iOS)

If you subscribed to Salehoo via the Apple App Store, Apple-not Salehoo-processes your cancellation and refunds. Salehoo cannot cancel your subscription from their end.

1. Open your Apple ID settings on your iPhone or iPad.
   • Tap your name at the top of the Settings app.
   • Select "Subscriptions."
2. Find Salehoo in your active subscriptions list.
3. Tap "Salehoo" and select "Cancel Subscription."
   • Apple will show your cancellation end date and when access expires.
   • You retain access until the end of the billing period you've already paid for.
4. Take a screenshot of the cancellation confirmation for your records.
   • Apple email confirmation may take 24 hours to arrive.
   • Keep this screenshot until you verify no further charges appear.
5. For refunds on recent purchases (within 14 days), contact Apple Support directly through the App Store or at support.apple.com.
   • Pro tip: Apple refunds app store purchases more readily than subscription refunds, so request a refund immediately after cancelling if you've only had access for a few days.
   • Provide your order number (check your App Store receipt email).

Cancel if you signed up through google play store (Android)

Google Play handles all subscription processing for Android app purchases. Salehoo cannot cancel your subscription directly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Manage subscriptions."
3. Find and tap "Salehoo" from your active subscriptions.
4. Select "Cancel subscription" and confirm.
   • Google will confirm the cancellation end date (the last day of your paid period).
   • You retain full access until that date.
5. Save a screenshot of the cancellation confirmation.
   • Google typically sends a confirmation email within 24 hours.
   • File this screenshot separately from your email in case you need it for a refund dispute later.
6. Request a refund through Google Play if you're eligible (typically within 48 hours of purchase or if charged in error).
   • Go to play.google.com, sign in, and navigate to "Manage purchases" > "Subscriptions."
   • Select Salehoo and choose "Report a problem" > "Request refund."
   • Warning: Google has stricter refund windows than Apple, so act quickly if you want a refund.

What happens after you cancel salehoo

Understanding what comes next protects you from surprises and helps you make decisions about account deletion and data retention.

Your access and future payments

When you cancel, Salehoo stops processing future payments immediately. However, you retain access to the platform and your account until the end of your current billing period. For example, if you cancel mid-month on an annual plan, you can still use Salehoo until your next annual renewal date passes without a charge.

This grace period is intentional: you're not losing access to services you've already paid for. Your account remains active, and you can download any research, notes, or supplier information you've saved before access expires.

Your account and data

Cancellation does not automatically delete your account or data. Salehoo retains your account information and research history in read-only format unless you specifically request deletion. This means you can reactivate your account later if you change your mind, but it also means your personal data remains on Salehoo's servers.

If you want complete removal of your personal information, email support@salehoo.com and request account deletion after cancellation takes effect. Salehoo must comply with Singapore's Personal Data Protection Act (PDPA) and delete your data within 30 days of your written request. Stopee recommends keeping a copy of this deletion request email for your records in case you later need proof that you requested data removal.

Refund eligibility and process

Salehoo offers refunds under specific conditions. Understanding which type of plan you hold determines whether you qualify and how quickly you'll receive your money.

The 60-day money-back guarantee for direct signups

If you signed up directly on Salehoo's website, you have 60 days from your signup date to request a full refund-no questions asked. This is Salehoo's contractual commitment to new customers and applies to the Directory Annual, Directory Lifetime, and Dropship Basic plans (monthly or annual billing).

1. Calculate your eligibility: count 60 days from the date on your signup confirmation email.
2. Email support@salehoo.com before day 60 with your refund request.
   • Subject line: "Refund request - [Your email address]"
   • Include: your full name, account email, signup date, payment method used, and the amount you paid in SGD or original currency.
   • You don't need to justify your refund-Salehoo's guarantee covers any reason within the window.
3. Salehoo will verify your eligibility (typically within 2-3 business days) and process the refund to your original payment method.
   • Pro tip: If you paid by credit card, the refund appears as a credit within 5-10 business days. Bank transfers may take longer depending on your bank.
   • Keep the refund confirmation email for your records.
4. Check your bank or credit card statement within 10 business days to confirm the refund posted.
   • If the refund doesn't appear, contact support@salehoo.com with your transaction ID and bank statement excerpt.
   • If Salehoo refuses the refund, escalate to CASE for dispute resolution.

Refunds for app store purchases

Purchases made through Apple App Store or Google Play are refunded by those platforms, not by Salehoo. Your refund window is typically much shorter (48 hours for Google, up to 14 days for Apple depending on your region).

Contact Apple Support or Google Play Support directly with your order number and request a refund. Explain that you've cancelled your subscription and wish to recover the payment. Stopee finds that framing your request as "charged in error" or "did not meet expectations" increases approval likelihood, as long as you're honest and within the refund window.

Refunds for one-off purchases and non-subscription orders

If you've purchased standalone items (training courses, reports, or supplier research packages) rather than a subscription, these may be refundable within 30 days if they are listed in Salehoo's terms as refundable. Check the original receipt and terms of the specific product.

Warning: Digital products (downloadable guides, video training) often have stricter refund policies-sometimes no refund after download. Read the product terms before requesting a refund.

Salehoo plans and pricing in singapore

Knowing the cost of each plan helps you decide whether cancellation is right for you and whether you qualify for a refund. All prices below are converted to Singapore dollars (SGD) based on current exchange rates.

If you're on an annual plan and cancel within 60 days, you'll recover your full payment. Monthly plans allow you to cancel quickly with just one more month of charges if you're at the start of your cycle. Lifetime plans don't renew, so cancellation simply stops you from accessing future content-no refund applies unless you're within the initial 60-day window.

Common mistakes when cancelling salehoo

Cancelling a subscription should be straightforward, yet small oversights can leave you stuck with charges or unable to prove you cancelled. You deserve better than struggling with unnecessary barriers.

Mistake 1: assuming live chat cancellation is binding

Many users believe that cancelling via live chat is complete. It's not. Live chat creates a record, but it's not legally binding in the same way a written cancellation email is. Always follow up a live chat cancellation with a confirmation email to support@salehoo.com, and save screenshots of both interactions.

Mistake 2: missing the 48-hour notice window

Salehoo requires at least 48 hours' notice before your renewal date to stop the next charge. If your renewal is on Friday and you cancel on Thursday evening, you'll be charged again. Set a reminder 5 days before your renewal date so you have a comfortable buffer.

Mistake 3: confusing direct and app store cancellations

If you signed up on the web but then cancel through your app, or vice versa, the cancellation may not work. Always cancel through the same platform where you signed up. Direct web customers must email Salehoo; app store customers must use Apple or Google settings.

Mistake 4: not checking for confirmation

You sent the cancellation email, but you never heard back. Three weeks later, you're charged again. Salehoo should confirm cancellation within 24-48 hours. If you don't receive confirmation, chase them immediately. Don't assume silence means approval.

Mistake 5: deleting your account without requesting data removal

Cancelling your subscription and deleting your account are two different actions. Cancelling stops charges; deleting your account removes your profile and access. Neither automatically removes your personal data. If privacy matters to you, explicitly request data deletion in a separate email after you've cancelled.

Before you cancel: a quick checklist

Use this checklist to prepare and avoid post-cancellation regrets.

• Check today's date and your renewal date. Is there at least 48 hours between now and renewal?
• Review what you've downloaded or saved from Salehoo. Download any research, notes, or supplier lists you want to keep before access expires.
• Gather your original signup confirmation email and payment receipt.
• Check which signup method you used: direct web, Apple App Store, or Google Play?
• Calculate if you're within 60 days of signup. If yes, you qualify for the money-back guarantee.
• Identify your cancellation method based on signup type.
• Set a reminder for 10 days after cancellation to verify no further charges appear.
• Save all cancellation confirmation emails in a separate folder for 12 months.

When to keep your salehoo subscription and when to cancel

Cancellation isn't always the best choice. Use this comparison to decide whether staying or leaving makes sense for your business.

Contact salehoo and escalation paths

If Salehoo ignores your cancellation request or refuses your refund, you have clear escalation options under Singapore law.

Primary contact channels

• Email: support@salehoo.com (allow 24-48 hours for response)
• Live chat: Available on salehoo.com during support hours
• Mailing address (if needed for formal notice): Salehoo Limited, Christchurch, New Zealand (check their website for the exact street address)

If salehoo doesn't respond or refuses your claim

Contact the Consumer Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE provides free dispute resolution and can pressure Salehoo to honour refunds or stop unauthorized charges. Provide CASE with copies of all emails, screenshots, and payment records showing your cancellation request and Salehoo's failure to comply.

How stopee helps you cancel with confidence

Cancelling a subscription shouldn't require a technical degree or hours of back-and-forth emails. At Stopee, we've helped thousands of consumers cancel Salehoo subscriptions, recover refunds they didn't know they qualified for, and protect themselves from unwanted repeat charges. Our guides simplify the process and arm you with the legal knowledge and step-by-step instructions you need to succeed.

Whether you're within the 60-day money-back window or facing a refund dispute, Stopee provides clear, no-nonsense guidance grounded in consumer protection law. You can cancel with confidence knowing you've done everything right and have documentation to back you up if issues arise.

Start your cancellation process today using the steps above, keep your confirmation emails, and rest easy knowing that Stopee has equipped you with the tools to handle Salehoo-or any subscription-on your own terms.