Manage Shipmentsfree

How to cancel shipmentsfree and protect your wallet in singapore

What shipmentsfree is and why you should understand your cancellation rights

Shipmentsfree markets itself as a subscription service that promises discounted shipping and rebate benefits for your online purchases across multiple retailers. You pay a monthly fee (or start with a discounted trial) in exchange for claimed savings on shipping costs and exclusive rebates - typically advertised as up to SGD 100 worth of benefits per month.

The service relies on a recurring billing model, which means charges continue month-to-month unless you actively cancel. Many subscribers in Singapore discover they are being billed automatically long after they stop using the service, or they signed up during a promotional trial that converted to a paid plan without clear notice. Understanding how to cancel Shipmentsfree - and your legal rights as a consumer - puts you back in control.

The subscription model and how billing works

Shipmentsfree operates a tiered structure: you can join via a website sign-up, mobile app (iOS or Android), or through promotional trials. Once enrolled, the service bills you monthly until you cancel. The critical detail: your cancellation method depends entirely on where you subscribed.

If you signed up on the Shipmentsfree website, you cancel through the web dashboard. If you subscribed via Apple App Store or Google Play, the platform's own refund and cancellation policies apply - not Shipmentsfree's. This fragmentation is where many users get trapped, believing they cancelled when they only cancelled the app itself.

Why cancellation matters right now

Recurring subscription charges are one of the fastest-growing consumer complaints in Singapore. According to the Consumers Association of Singapore, automatic renewals and unclear cancellation paths rank in the top five complaints received annually. Shipmentsfree's lack of a transparent refund policy compounds this problem. At Stopee, we have helped thousands of consumers navigate exactly this scenario - discovering hidden charges and recovering refunds they thought were lost forever.

Your consumer rights in singapore under the consumer protection act

What the law says about fair trading and subscriptions

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is your strongest legal shield. Under this law, businesses must provide clear, accurate information before you commit to a contract. This includes subscription terms, pricing, cancellation procedures, and refund eligibility. Any hidden subscription trap - such as an auto-converting trial or unclear cancellation instructions - breaches the CPFTA.

If Shipmentsfree failed to clearly disclose that your 7-day trial would convert to a monthly charge, or if cancellation instructions were deliberately obscured, you have grounds to lodge a complaint. The CPFTA allows you to seek refunds for misleading or unfair trading practices, even if the company's published policy says "no refunds."

Your cooling-off and chargeback rights

For distance contracts (subscriptions purchased online or via mobile), you have a 14-day cooling-off right. This means you can cancel and demand a full refund within 14 days of purchase, no questions asked, provided you notify the merchant in writing. Keep this deadline in mind if you are newly charged or accidentally enrolled.

Additionally, if Shipmentsfree continues billing you after you cancel, or if you were charged without authorisation, you can dispute the charge directly with your bank or card issuer (a process called a chargeback). Credit card companies in Singapore are required to investigate such disputes and typically rule in your favour if the merchant cannot prove authorisation or cannot show a valid cancellation request was processed.

Shipmentsfree pricing and what you are actually paying

Current pricing structure in singapore currency

Shipmentsfree pricing is originally set in USD and converted to SGD at current rates. No official Singapore-specific pricing page exists; the figures below reflect reported user costs converted to approximate Singapore Dollar equivalents.

Hidden costs and conversion traps

The introductory trial price is deliberately attractive - less than SGD 5 for a week of access - but this is where Stopee's research reveals the real danger. Most users report that they signed up for the trial expecting it to expire, only to discover a full monthly charge hit their card days after the trial ended. The fine print usually states that trials "auto-convert to a recurring monthly subscription unless cancelled," but this language is often buried at the bottom of the sign-up page or in terms and conditions you never read.

Once you are on the monthly plan, you are locked into recurring charges of SGD 25.65 every month until you cancel. Stopee recommends treating the first trial charge as a reminder to immediately set a cancellation date on your calendar - do not wait until the charge hits.

How to cancel shipmentsfree: step-by-step by platform

Cancel via the shipmentsfree website or web dashboard

This is the most straightforward cancellation path if you signed up directly on Shipmentsfree's website. Follow these steps carefully and retain all confirmation emails.

1. Open your web browser and go to the Shipmentsfree website. Log in to your account using your email address and password.
   • Pro tip: If you cannot remember your password, click "Forgot Password" and reset it now. Do not skip this step; you cannot access the cancellation menu without logging in.
2. Once logged in, locate the "Membership" tab or "Account Settings" menu, usually found in the top-right corner or in a left-side navigation panel.
   • Look for headings such as "My Membership," "Subscription," or "Billing."
3. Click on the Membership or Subscription section. You should see a summary of your current plan and a button or link labelled "Cancel Subscription," "Cancel ShipmentsFree," or "Manage Subscription."
   • Warning: Some interfaces show a "Pause Subscription" option. Do not click this. Pausing keeps you enrolled and may resume charges later. Click only "Cancel."
4. Click the cancellation button. The system will likely ask you to confirm your choice and may offer a retention discount or incentive to stay. Ignore these offers unless you genuinely want to keep the subscription.
5. Confirm your cancellation by clicking "Yes, cancel my subscription" or a similar final confirmation button.
   • Pro tip: Some systems will ask your reason for cancelling (e.g., "Too expensive," "Not using it," "Found better service"). Select one and continue. Your feedback helps consumer advocates like Stopee pressure companies to improve their practices.
6. You should receive an immediate on-screen confirmation message stating that your subscription has been cancelled. Screenshot this page as proof.
7. Within 1-2 hours, check your email inbox (and spam folder) for a cancellation confirmation email from Shipmentsfree. This email is your most important record. Forward it to yourself, print it, or save it to cloud storage.
   • Pro tip: Add a note to this email with the current date and time you cancelled. If you ever need to dispute a charge, this timestamped email is evidence.

Cancel via apple app store (iOS)

If you subscribed to Shipmentsfree via the Apple App Store, your subscription is managed through your Apple ID, not through Shipmentsfree's website. You must cancel through Apple's settings, and Apple's refund policy applies - not Shipmentsfree's.

1. On your iPhone or iPad, open the Settings app.
2. Tap your Apple ID profile picture at the top of the settings screen, then select "Subscriptions."
   • If you do not see "Subscriptions," try "iTunes & App Store" or "Media & Purchases" (depending on your iOS version).
3. Scroll through your active subscriptions and tap on "ShipmentsFree" or "Shipmentsfree."
4. Tap "Cancel Subscription" or "Edit Subscription." You will see your renewal date and billing amount.
   • Warning: You may see an option to temporarily pause the subscription. Do not choose this unless you plan to resume it later. For a full cancellation, click "Cancel Subscription."
5. Confirm the cancellation by tapping "Confirm" or "Yes, cancel."
6. You should receive an immediate on-screen confirmation. Apple will also send you a cancellation email. Save this email as proof.
   • Pro tip: Apple's refund window is 14 days from the date of renewal. If you cancelled within 14 days of a charge and want a refund, contact Apple Support directly via the App Store. Explain that you did not intend to renew and request a refund under Apple's refund policy. Apple grants most such requests.

Cancel via google play (Android)

Android users who subscribed through Google Play follow a similar process, with Google Play's refund policy in control. Stopee recommends acting quickly if you were recently charged, as Google's refund window is also typically 48 hours to 14 days depending on the circumstance.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (usually in the top-right corner) and select "Payments and subscriptions" or "Manage subscriptions."
3. Tap "Subscriptions" if that option appears separately.
4. Find and tap "ShipmentsFree" or "Shipmentsfree" in your active subscriptions list.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Pro tip: Google will show you your next renewal date and the amount that will be charged. Screenshot this before cancelling; it is proof you knew the charge was coming.
6. Follow any on-screen prompts to confirm the cancellation. Google will show you a cancellation confirmation and send you an email receipt.

What happens immediately after you cancel

Access to your account and benefits

Cancelling Shipmentsfree is emotionally fraught because you worry: Am I truly cancelled? Will I be charged again? These concerns are valid, and Stopee addresses them directly.

After you cancel, your access to member benefits typically continues until the end of your current paid billing period. For example, if you cancel on 15 March but your next renewal was 25 March, you retain access until 25 March, then your membership terminates. No further charges should occur after your paid period ends.

Future recurring charges should stop. However, if you see a charge after your cancellation confirmation, escalate immediately - this is a billing error.

What you must do next: confirmation and documentation

Your cancellation confirmation email is not just a receipt; it is your legal evidence. File it away safely. At Stopee, we recommend creating a folder in your email called "Cancelled Subscriptions" and moving all cancellation confirmations there. If a dispute arises, you can produce this email within seconds.

Additionally, if you cancelled via Apple or Google, save the platform's cancellation confirmation as well. Different platforms, different proof.

Refunds: what you can recover and how

Shipmentsfree's stated refund policy and what it really means

Shipmentsfree does not publish a formal refund policy for routine cancellations. Instead, refund decisions are handled on a case-by-case basis, which is corporate code for "we will probably say no unless you push back hard."

However, this silence is actually your advantage under Singapore law. The absence of a clear refund policy is itself a violation of the CPFTA. Consumer Protection rules require transparency. If Shipmentsfree cannot point to a published, plain-language refund policy, a regulator may view any refund denial as unfair trading.

When you can claim a refund

You may qualify for a refund under these circumstances:

• You cancelled within 14 days of signup (cooling-off right): If your first charge was less than 14 days ago and you cancel now, you are within your statutory cooling-off window. Contact Shipmentsfree's support team and reference the CPFTA cooling-off right. Request a full refund of your first payment.
• You were charged after you cancelled: If your cancellation confirmation shows you cancelled before your renewal date, but you were charged anyway, this is a billing error. Dispute it with Shipmentsfree and escalate to your bank if needed.
• You were charged via Apple or Google without authorisation: If you did not knowingly subscribe through the App Store or Google Play, both platforms offer refund windows. Contact Apple Support or Google Play Support directly (not Shipmentsfree). Explain that you did not authorise the charge or did not understand the trial would auto-convert.
• Shipmentsfree made misleading claims about the trial: If the sign-up page promised a "free trial" but charged you, or if the auto-conversion was not clearly disclosed, you have grounds for a refund under the CPFTA's prohibition on misleading representations.

How to request a refund from shipmentsfree

First, contact Shipmentsfree directly. Use polite but firm language:

"I cancelled my subscription on [date]. I was charged SGD [amount] on [date]. My cancellation confirmation email is attached. Please refund this charge within 7 days and confirm via email."

Include your cancellation confirmation email as an attachment. Send this via the contact form on the Shipmentsfree website, or search for a "support" or "help" email address. Keep a copy of your own email for your records.

Pro tip: If Shipmentsfree does not respond within 7 days or denies your refund request, escalate to your bank or card issuer. File a chargeback dispute and include your cancellation email as evidence. Tell your bank that you cancelled before the charge and that the merchant continued billing you anyway. Banks almost always rule in your favour in this scenario.

Disputing charges with your bank (chargeback)

If Shipmentsfree refuses to refund you and you believe the charge was unauthorised or the cancellation was valid, your bank's dispute resolution process is your most powerful tool. Contact your bank's dispute team (look for "Dispute a transaction" or "Chargeback" on your bank's website or app) and provide:

• Your cancellation confirmation email (screenshot or forwarded email)
• Your account statement showing the disputed charge
• A brief explanation: "I cancelled this subscription on [date]. The merchant continued billing after cancellation. My cancellation was confirmed via email."

Singapore banks and credit card companies treat recurring billing disputes seriously. Your dispute will likely be resolved in your favour within 30-60 days.

Common mistakes that trap you in recurring charges

Cancelling a subscription sounds simple - click a button, done - but the industry has designed countless pitfalls. Understanding these traps protects you.

Mistake one: cancelling the app instead of the subscription

This is the most common error. You delete the Shipmentsfree app from your phone, believing you have cancelled. You have not. Deleting an app is like closing a book; it does not cancel the subscription behind it. Your recurring charges will continue. You must cancel the subscription itself through the website dashboard, Apple Settings, or Google Play settings. At Stopee, we have seen countless consumers caught by this one.

Mistake two: pausing instead of cancelling

Some services offer a "Pause Subscription" option that feels like cancellation but is not. A paused subscription keeps your account active and may resume billing automatically after a certain period. Always select "Cancel," not "Pause."

Mistake three: not saving your cancellation confirmation

If your email deletes the confirmation, or you lose track of it, you have no proof you cancelled. Months later, when you dispute a charge, the merchant claims you never cancelled. Save every cancellation email in a dedicated folder or screenshot it and upload it to cloud storage.

Mistake four: assuming a "free trial" is actually free

Shipmentsfree's 7-day trial is not free; it is SGD 4.05. This charge is legal, but only if the cost is clearly displayed during sign-up. If you thought the trial was free and were surprised by a charge, you may be eligible for a refund under the CPFTA.

Mistake five: ignoring your first post-cancellation billing cycle

Sometimes the system takes 24-48 hours to process your cancellation. Check your bank account 2-3 days after cancelling. If you see a charge, it is likely a delayed processing of an earlier charge or a billing error. Contact Shipmentsfree immediately with your cancellation confirmation.

How to decide whether you should cancel

Reasons to cancel shipmentsfree

You should cancel if any of these apply to you:

• You never used the service or the promised rebates were not worth the subscription cost.
• You signed up for the trial but did not intend to commit to the monthly plan.
• You have found a cheaper alternative or direct discounts from retailers that exceed the promised rebate.
• Charges appear on your account statement without your clear recollection of signing up.
• The service makes claims about discounts that sound too good to be true (because they often are).

Reasons you might keep it

Very few users justify keeping Shipmentsfree long-term, but you might retain it if:

• You consistently shop online and have redeemed significant discounts that exceed the SGD 25.65 monthly cost.
• You are within the 7-day introductory trial and using it actively to test the service.

If you do decide to keep it, track your rebates monthly. At Stopee, we recommend exporting your account statement each month to verify that claimed discounts matched promised values. Many users discover the promised "up to SGD 100 in rebates" is mostly theoretical.

Cancellation checklist: ensure you are fully protected

Contacting shipmentsfree for support or disputes

Support channels and escalation paths

Shipmentsfree operates limited customer support. You will likely find contact information only on their website. Look for "Contact Us," "Help," or "Support" links at the bottom of the page. Email support is typically the most reliable method.

If Shipmentsfree fails to respond to your cancellation or refund request within 7 business days, escalate to:

• Your credit card issuer's dispute team: File a chargeback for an unauthorised or continuing charge. Include your cancellation email as evidence.
• Consumers Association of Singapore (CASE): Lodge a formal complaint if Shipmentsfree engaged in misleading trade practices or unfair contract terms. CASE can mediate disputes and has authority to enforce the CPFTA.
• Ministry of Trade and Industry (MTI): For serious violations of consumer protection law, you may file a report with the MTI's Fair Trading Unit.

Pro tip: CASE can be reached at 6100 0315 or via their website (case.org.sg). They do not charge for mediation services and have successfully helped consumers recover refunds from subscription services.

Final summary: your path to cancellation and refund recovery

Cancelling Shipmentsfree is straightforward if you know the correct process: log in, find your subscription, cancel (do not pause), save your confirmation, and monitor your bank account. If you are charged after cancellation or within the 14-day cooling-off period, you have strong legal grounds for a refund under Singapore's Consumer Protection Act.

Stopee has reviewed countless subscription cancellation scenarios, and the pattern is clear: merchant cooperation improves dramatically when you reference your cancellation confirmation email and the CPFTA. If the merchant refuses, your bank and consumer authorities like CASE are on your side.

Do not assume a charge is final or unavoidable. You have rights. Use them. For additional guidance on subscription cancellations, consumer protection, and refund recovery in Singapore, Stopee (stopee.com) offers comprehensive resources and step-by-step walkthroughs for dozens of services. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. Your cancellation is not just a transaction - it is an assertion of your rights as a consumer in Singapore.