Manage 3Commas

How to cancel 3Commas and claim your refund in singapore

What is 3Commas and why you might want to cancel

3Commas is a subscription-based crypto trading platform that connects to your exchange accounts via API and lets you run automated trading bots, manage your portfolio and copy strategies from other traders without giving up custody of your funds. If you subscribed on iOS, Android or through the web, you're likely paying a recurring fee each month or year.

How 3Commas works

You connect your exchange account (Binance, Coinbase, Kraken, etc.) to 3Commas using an API key, then create or copy automated trading strategies that execute trades on your behalf. The platform also offers portfolio tracking, social trading features and a marketplace where you can purchase or sell signal-based products. All of this is subscription-based, with pricing tiers starting from free plans and climbing to premium options that cost SGD 30-100+ per month depending on which features you need.

Why you might cancel 3Commas

You might cancel if you no longer use the trading bots, prefer to trade manually, want to reduce your subscription expenses or found a competitor platform that better suits your trading style. Whatever your reason, cancelling is straightforward once you know which platform you subscribed on and follow the correct steps. At Stopee, we help thousands of consumers like you navigate subscription cancellations with confidence, and 3Commas is no different.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions and claim refunds.

What singapore law says about refunds

Under the Consumer Protection (Fair Trading) Act, traders must provide refunds if a service fails to meet consumer expectations or if you cancel within a reasonable timeframe. For subscription services, most traders (including 3Commas through its payment processor Paddle) allow refunds within 14-30 days of purchase, especially if the service was unused or barely used. If 3Commas or its payment processor refuses a refund after you've cancelled, you can escalate to the Consumers Association of Singapore (CASE) for dispute resolution. Stopee recommends keeping all cancellation confirmations and payment receipts as evidence if you need to file a complaint.

Your right to cancel without penalty

You have the right to cancel your subscription at any time. Cancelling does not incur early termination fees under Singapore consumer law, though your current paid period will run until its end date. If you paid upfront for an annual plan and cancel after one month, you're entitled to ask for a prorated refund for the unused portion. 3Commas offers partial refunds in some cases within 180 days, so always request one when you cancel.

How to cancel 3Commas step by step

Your cancellation method depends on which platform you subscribed through: Apple App Store, Google Play, or the 3Commas website.

Cancel 3Commas on iOS (Apple app store)

If you subscribed to 3Commas through the Apple App Store, you must cancel through your Apple ID settings, not through the 3Commas app itself. Deleting the app will not stop your recurring charges.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find 3Commas in your active subscriptions list.
5. Tap 3Commas and select "Cancel Subscription."
6. Confirm your cancellation by following Apple's prompts.
7. Take a screenshot of the cancellation confirmation screen and save it to your records.

Pro tip: Apple sends a confirmation email to your registered Apple ID email address. Keep that email for proof of cancellation. You'll retain access to your 3Commas account until the end of your current billing cycle.

Cancel 3Commas on android (Google play)

Android subscriptions are managed through Google Play, just like iOS subscriptions are managed through Apple. Uninstalling the 3Commas app does not cancel your subscription, so follow these steps carefully.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions."
4. Tap "Subscriptions" if you see that option.
5. Find 3Commas in your active subscriptions.
6. Tap 3Commas and select "Cancel subscription."
7. Google will ask you to confirm; tap "Yes, cancel" or similar.
8. Screenshot the confirmation and check your email for a cancellation receipt from Google.

Warning: Google sometimes shows a "pause subscription" option instead of immediate cancellation. If you see this, choose "Cancel" to stop all future charges rather than pausing, which only delays the next billing date.

Cancel 3Commas on the web (direct website subscription)

If you subscribed directly on the 3Commas website using your credit card, PayPal or another payment method, you cancel through your 3Commas account dashboard.

1. Log into your 3Commas account at 3commas.io.
2. Navigate to "Settings" or "Account Settings" (location varies by interface version).
3. Look for "Subscription," "Billing" or "Subscription History."
4. Find your active subscription and click "Cancel Recurring Payment" or "Cancel Subscription."
5. 3Commas will ask you to confirm; accept the cancellation.
6. You should receive a confirmation email from 3Commas or its payment processor (usually Paddle).
7. Download and save that confirmation email immediately.

Pro tip: If the web cancellation button is hard to find, contact 3Commas support directly and ask for written confirmation of your cancellation. Stopee advises always requesting this in writing so you have proof if disputes arise later.

What happens after you cancel your 3Commas subscription

Cancelling stops future charges, but your access and account data don't disappear immediately.

Your access during the paid period

Once you cancel, you keep full access to 3Commas until the end of your current billing cycle. If you paid for a monthly subscription on 1 August and cancelled on 15 August, you can still use the platform until 1 September. Any active trading bots continue to run, and your account settings and trading history remain visible and editable.

What happens to your data and bots

Your bots, portfolio data, trading history and saved strategies remain in your account. They don't delete automatically after cancellation. If you want your data removed entirely, you must request account deletion through 3Commas support. Keep a copy of that request email for your records, and allow 7-14 days for the company to process account removal.

Stopping auto-renewal and checking your status

After you cancel, verify your subscription status by logging back into your 3Commas account or checking your app store subscription list. The status should show "cancelled," "no longer active" or similar. If it still shows "active" or "next billing date," contact 3Commas support immediately-your cancellation may not have gone through. At Stopee, we've seen cases where cancellations fail silently, so this check is essential.

Refund policy and how to claim a refund

3Commas offers refunds under specific conditions depending on your subscription type, payment method and how long you've had the service.

Web subscriptions (credit card, PayPal, paddle)

If you subscribed on the 3Commas website, your first monthly or annual plan may qualify for a full refund within 15 days of purchase (including any free trial days). For your second and subsequent renewals, you can request a full refund within 24 hours if the service is unused. After 24 hours, 3Commas may offer a prorated refund for the unused portion of your billing period, up to 180 days from the purchase date.

To claim a refund, email 3Commas support at support@3commas.io with your order number, subscription start date and the date you cancelled. Explain why you want a refund and request a full or prorated refund within 24 hours. Stopee recommends being polite and specific-companies are more likely to approve refunds when you give clear reasons.

App store (iOS) and google play refunds

Refunds for iOS subscriptions are processed by Apple, not 3Commas. Similarly, Google Play refunds come from Google. Both offer a 24-hour refund window for unused subscriptions, though this can sometimes extend to 14 days depending on the situation.

For iOS: open the App Store, go to Subscriptions, find 3Commas, and tap "Report Problem" or "Request Refund." Apple will ask why; select "I no longer need this app" or "This app doesn't work as expected." Submit your request and check your email within 24 hours.

For Android: open Google Play, go to "Manage subscriptions," tap 3Commas, and select "Report a problem." Google's process is similar-state your reason and submit. Allow 24-48 hours for a response.

Marketplace and signal subscriptions

Subscriptions to 3Commas marketplace products (like signal packages or third-party bots) typically allow a full refund within 24 hours if unused, with prorated refunds available up to 14 days. Request these refunds through 3Commas support, not through the marketplace listing.

EU, turkey and regional differences

If you're based outside the EU or Turkey (where stronger consumer protections apply), refund windows are shorter: usually 24 hours for full refunds on unused services, then prorated refunds by remaining months up to 180 days. Stopee always recommends requesting a refund as soon as you cancel, even if you're outside the EU, because some companies will honour extended refund windows as a gesture of good faith.

Common mistakes when cancelling 3Commas

Cancelling a crypto trading subscription can feel stressful, especially if you're worried about losing access to your bots or data. The good news is that most cancellation mistakes are easy to avoid.

Deleting the app without cancelling the subscription

This is the biggest mistake. Deleting 3Commas from your iPhone, iPad or Android phone stops you from seeing the app, but it does not stop your subscription. Your recurring charges continue even after you've removed the app. Always cancel through Apple, Google or the web dashboard first, then delete the app if you wish.

Assuming cancellation is instant

Cancellation stops future charges, but it doesn't kick in until your current billing cycle ends. If you're unhappy with 3Commas and want immediate access removal, contact support and ask them to deactivate your account manually. This is separate from cancelling your subscription.

Not keeping cancellation proof

Screenshots and confirmation emails are your lifeline if a dispute arises. If 3Commas or your payment processor claims you never cancelled, you'll need proof. Take screenshots of the cancellation screen on the same day you cancel, and save any confirmation emails for at least one year. Stopee recommends creating a folder on your computer or cloud storage specifically for subscription cancellations.

Forgetting to request a refund

Cancelling and requesting a refund are two separate actions. Just because you've cancelled doesn't mean you'll automatically get your money back. You must explicitly ask for a refund within the eligible window (24 hours to 180 days, depending on your subscription type). Email support or use the app store refund request tool-don't assume the company will offer one without prompting.

Pricing breakdown for 3Commas plans

Understanding 3Commas pricing helps you decide whether cancellation makes sense or whether you should downgrade instead.

Pro tip: Before cancelling, check if downgrading to a lower-cost plan might save you money while keeping access to the features you actually use. Many people cancel when downgrading would be smarter.

Your cancellation checklist

Use this checklist to ensure you've completed every step correctly.

• Identify where you subscribed (App Store, Google Play or web).
• Log into your account or app store and find your subscription settings.
• Click "Cancel" and confirm the cancellation.
• Take a screenshot of the cancellation confirmation screen.
• Check your email for a confirmation from Apple, Google or 3Commas within 24 hours.
• Save that email in a dedicated folder for subscription records.
• If eligible for a refund, email 3Commas support or file a refund request through the app store within 24 hours.
• Log back into your 3Commas account a few days later and verify the subscription status shows "cancelled."
• If you want data deleted, request account removal from 3Commas support and keep that request email.
• After your paid period ends, check your bank or payment method to ensure no further charges appear.

Key differences: cancellation by platform comparison

Choose your platform below to see the specific cancellation process and refund eligibility at a glance.

Contact information and escalation

If 3Commas refuses to cancel your subscription or denies a refund you believe you're entitled to, you have escalation options.

3Commas support contact

Email 3Commas at support@3commas.io with your order number, subscription details and cancellation date. Be polite, specific and factual. Keep a copy of your email and any responses. Allow 5-7 business days for a reply. If you don't hear back, follow up with another email marked "Follow-up: Cancellation request from [your email] on [date]."

Payment processor contact

If 3Commas is unresponsive, contact your payment processor directly: Apple (if App Store), Google (if Google Play), or Paddle (if web subscription). These companies can sometimes force a refund if the merchant is non-responsive.

Escalation through singapore consumer protection

If you've emailed 3Commas twice and received no response, or if they've refused a refund you believe is valid under Singapore's Consumer Protection (Fair Trading) Act, contact the Consumers Association of Singapore (CASE). CASE offers free mediation services and can help you file a formal complaint. Stopee has seen CASE successfully resolve subscription disputes, so don't hesitate to escalate if the company is being unreasonable.

Company registration and address

3Commas is registered as 3C Trade Tech Ltd. in Estonia, with headquarters in Tallinn. An alternative entity, 3Commas Technologies OÜ, also operates under the 3Commas brand. No Singapore-based office address has been identified, which means your dispute is likely to be handled via email. This is normal for international SaaS platforms, but it also means you may need CASE or a payment processor's intervention if the company doesn't respond to direct requests.

Should you cancel 3Commas or try it longer

Cancellation is the right choice if you've decided crypto automated trading isn't for you, if you prefer manual trading, or if the cost no longer justifies the benefit. However, before you cancel, ask yourself: am I cancelling because the product is bad, or because I don't understand how to use it yet? Stopee recommends giving yourself at least one full billing cycle (30 days) to learn the platform before deciding.

If your only concern is cost, downgrade to the free or basic plan instead of cancelling entirely. This way, you keep your bots and data, but you pay nothing (or much less) while you decide whether to return to a paid plan later. Many traders find that the "pause and return" approach works better than full cancellation.

Final summary: cancel 3Commas with confidence

Cancelling 3Commas is simple once you know which platform you subscribed on and follow the correct steps. Whether you're on iOS, Android or the web, always cancel through the official subscription management tool (Apple, Google or 3Commas), never by deleting the app or logging out. Keep screenshots and confirmation emails, request a refund if you're eligible, and verify the cancellation status in your account within a few days. If 3Commas refuses to cancel or denies a refund without good reason, escalate to CASE or your payment processor.

At Stopee, we've helped thousands of consumers navigate subscription cancellations with clarity and confidence. Whether you're ending your 3Commas subscription, switching to a competitor or stepping away from crypto trading altogether, Stopee (stopee.com) is here to guide you through every step. Visit Stopee today for cancellation guides for hundreds of other services, refund tips and consumer protection advice tailored to Singapore.