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Cancel 3Commas: Step-by-Step Guide
How to cancel 3Commas and reclaim your crypto trading budget
What 3Commas is and why you might want to leave
3Commas is a cloud-based trading platform designed for cryptocurrency traders of all experience levels. The service connects to major crypto exchanges and lets you automate trading strategies, manage your portfolio, and access marketplace signals without holding your funds directly.
Whether you are a beginner testing simple bots or an experienced trader running advanced strategies, 3Commas offers tiered subscription plans and marketplace add-ons to match your needs. But subscription costs add up, especially if you are not actively trading or if you have found a better alternative platform.
When cancelling makes sense
You should cancel 3Commas if you are no longer using the bots regularly, if the monthly fees no longer justify your trading volume, or if you want to consolidate tools and reduce your software stack. You might also cancel if you have switched to a competing platform or prefer to trade manually without automation.
The good news: 3Commas does not lock you into long-term contracts, and you can cancel your recurring payments whenever you choose. At Stopee, we help thousands of users like you navigate cancellation cleanly and recover any refunds you are entitled to.
Where your money goes
3Commas charges subscription fees based on your chosen plan tier (Starter, Pro, Expert, or Asset Manager). You may also pay for marketplace signals, trading bots, or third-party integrations. Some users pay through the web platform, while others subscribe via Apple App Store or Google Play, which changes how you cancel and claim refunds.
Your consumer rights under south african law
South Africa's Consumer Protection Act (Act 68 of 2008) protects your right to cancel digital services within a reasonable timeframe and claim refunds for services you did not fully use.
Right to cancel and refund claims
Under the Consumer Protection Act, you have the right to cancel distance contracts (including online subscriptions) and request a refund if the service was not as described or if you simply change your mind. The law gives you a cooling-off period to act, and any cancellation terms that contradict your statutory rights are not legally binding.
3Commas offers a 15-day refund window for first-time web subscriptions and 24 hours for subsequent purchases, which aligns with consumer protection principles. However, your legal rights may extend beyond 3Commas' stated policy if the service underperforms or fails to deliver promised features.
How to escalate if 3Commas refuses your refund
If 3Commas denies a refund you believe you are entitled to, contact the National Consumer Commission (NCC) at www.ncc.org.za or 012 428 8335. The NCC investigates complaints about unfair practices and can compel refunds if 3Commas has breached consumer protection law.
Keep all receipts, account statements, and cancellation confirmations. These documents are your evidence if you need to escalate a dispute with 3Commas or lodge a formal complaint with the NCC.
How to cancel 3Commas step by step
Your cancellation method depends on where you subscribed and how you are being billed. Follow the right path for your situation, and you will stop recurring charges within hours.
Cancel a web subscription (3Commas website)
If you subscribed directly through 3Commas' website, you cancel in your account settings. This is the fastest and most straightforward method.
- Sign in to your 3Commas account at the main website using your email and password.
- Navigate to Settings or Account (usually in the top-right menu or sidebar).
- Find the Subscription or Billing section.
- Locate your active plan and select Cancel Recurring Payment or a similar button.
- Confirm the cancellation when prompted. You will receive a confirmation email within minutes.
- Your subscription remains active until the end of your current billing cycle (e.g., end of month or year). You keep full access to bots and features until that date.
Pro tip: Take a screenshot of your subscription status before and after cancellation. This proof protects you if 3Commas charges you again by mistake.
Cancel an apple app store subscription
If you subscribed to 3Commas through Apple (via Apple Pay or App Store billing), you must cancel through Apple, not through 3Commas itself. 3Commas cannot stop Apple charges for you.
- On your Apple device (iPhone, iPad, or Mac), open Settings.
- Tap or click your name at the top, then select Subscriptions.
- Find 3Commas in the list and tap it.
- Select Cancel Subscription and confirm.
- Apple will send you a cancellation confirmation email immediately.
Warning: If you delete the 3Commas app without cancelling the subscription first, your recurring charge continues. Always cancel in Apple Settings before uninstalling the app.
Cancel a google play subscription
Like Apple, Google Play subscriptions are managed through Google, not through 3Commas. You control the cancellation in your Google account.
- Open the Google Play Store app on your Android device or visit play.google.com on a computer.
- Tap or click your profile icon in the top-right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find 3Commas and tap it.
- Select Cancel subscription and confirm your choice.
Pro tip: You can also manage Google subscriptions by visiting myaccount.google.com and navigating to Services and subscriptions. This method works on any device.
If you are unsure where you subscribed
Check your email for receipts and invoices from 3Commas. The email should state whether you were billed by "3Commas," "Apple," or "Google." If you have multiple receipts from different vendors, you have subscriptions on multiple platforms and must cancel each one separately.
What happens after you cancel 3Commas
Cancellation is not immediate, but it is permanent. Understanding what changes and what stays the same helps you plan your next trading steps.
Your access during the final billing period
After you cancel, your 3Commas subscription remains fully active until the end of your current billing period. If you cancel mid-month, you keep all bots, signals, and features until the month ends. If you cancel mid-year on an annual plan, you have access until your annual renewal date would have been.
This grace period gives you time to export data, download reports, or transition to another platform without losing your trading activity.
What happens to your account and data
Cancelling your subscription does not delete your account. Your trading history, bot settings, and portfolio data remain stored on 3Commas' servers indefinitely, even after your subscription ends. You can log back in anytime to view your past activity.
If you want to permanently delete your account and all associated data, you must contact 3Commas support directly and request account closure. This is a separate step from cancellation and may take 5-10 business days to process.
Stopping automatic renewals
Cancelling your recurring payment does guarantee no further charges. Once your current billing period ends, 3Commas will not attempt to renew or charge you again, even if your payment method is still on file.
To be extra safe, visit your bank or credit card issuer and confirm the charge has stopped after your subscription expires. If you see a charge appear after the final billing date, contact your payment provider immediately and escalate to the National Consumer Commission.
Refund eligibility and how to claim
3Commas offers refunds under specific conditions. Knowing these timelines and rules helps you recover money quickly if you are eligible.
Web subscription refunds
3Commas' official refund policy is straightforward: first-time buyers (monthly or annual plans) can request a full refund within 15 days of purchase, including any trial days. For subsequent purchases on the same account, the refund window shrinks to 24 hours.
To claim a refund, contact 3Commas support through your account and provide your order ID and the reason for your refund request. Refunds are processed to your original payment method within 5-10 business days.
Marketplace and signal refunds
Marketplace items and third-party trading signals have a 24-hour refund window, the same as web subscription renewals. If you purchased a signal or bot within the last 24 hours and want your money back, request the refund immediately through support.
Partial refunds for marketplace items may be possible up to 14 days after purchase if you can prove the item did not perform as described. After 14 days, refunds are rarely granted.
App store and google play refunds
If you subscribed through Apple App Store or Google Play, 3Commas' refund policy applies, but so do Apple's and Google's own refund rules. You may need to request your refund through Apple or Google, not through 3Commas.
- Apple: Contact Apple Support directly at support.apple.com and request a refund within 90 days of purchase. Apple often grants refunds even after 3Commas' 15-day window has closed.
- Google: Request a refund in Google Play within 48 hours of purchase for the best chance of approval.
Pro tip: If 3Commas denies your refund but you believe it is unfair, contact Apple or Google directly. They may override 3Commas and refund you independently.
3Commas pricing and plan comparison
Subscription costs vary by plan tier and billing frequency. Understanding your options helps you decide whether to downgrade before cancelling or switch to a cheaper tier temporarily.
| Plan | Billing cycle | Key features | Best for |
|---|---|---|---|
| Starter | Monthly or annual | Basic bots, limited signals, manual trading | Beginners testing automation |
| Pro | Monthly or annual | Advanced bots, marketplace access, signal integrations | Active traders with multiple strategies |
| Expert | Monthly or annual | All Pro features plus API access and custom integrations | Professional traders and developers |
| Asset Manager | Annual | White-label solutions, dedicated account management | Trading firms and institutional users |
| Marketplace add-ons | Monthly or one-time | Third-party bots, signals, and templates | Users needing specialised trading tools |
Exact South African pricing in ZAR is not published on 3Commas' main website. Check your account dashboard or contact 3Commas support for current local pricing, taxes, and payment options.
Common mistakes to avoid when cancelling
Cancellation seems simple, but small errors can leave you charged for weeks or months longer than you intended. We see these mistakes happen to cancellers every day, and they are completely avoidable.
Deleting the app instead of cancelling the subscription
Removing the 3Commas app from your phone does not cancel your subscription. Charges continue until you formally cancel through the platform or your billing provider. Always cancel first, then delete the app.
Cancelling only on the web but forgetting app-store subscriptions
If you have subscriptions on multiple platforms (web, Apple, Google), you must cancel each one separately. Cancelling your web subscription does not affect your App Store or Google Play subscription. Check all three locations before considering yourself fully cancelled.
Confusing "cancel subscription" with "pause subscription"
Some platforms offer a pause option that suspends your account for a set period but leaves the subscription active. Make sure you select actual cancellation, not a pause, if you want to stop charges permanently.
Not waiting for the confirmation email
After you submit a cancellation request, always wait for the confirmation email from 3Commas, Apple, or Google. If you do not receive one within an hour, log back in and verify the cancellation went through. Some cancellations silently fail if there is a system glitch.
Forgetting to check for charges after the final billing date
Monitor your bank or credit card statement for one full cycle after your subscription should have expired. If you see an unexpected charge, contact your bank and dispute it. At Stopee, we recommend setting a phone reminder for your renewal date so you notice any erroneous charges immediately.
Checklist before you go
Use this checklist to ensure your cancellation is complete and you are protected if problems arise later.
| Task | Status | Notes |
|---|---|---|
| Export your trading data and reports | [ ] Done | Save bot settings, historical trades, and portfolio reports before access ends |
| Note your renewal date | [ ] Done | Record when your subscription officially expires (end of billing cycle) |
| Cancel all subscriptions (web + app stores) | [ ] Done | Check 3Commas website, Apple Settings, and Google Play separately |
| Take screenshots of cancellation confirmations | [ ] Done | Save proof that you cancelled and the confirmation number/date |
| Request refund (if eligible) | [ ] Done | Contact 3Commas support within 15 days for web or 24 hours for app-store purchases |
| Monitor your bank account post-cancellation | [ ] Done | Check for unexpected charges 5-7 days after your renewal date |
When to contact stopee for help
If you encounter resistance from 3Commas, face unexpected charges, or are denied a refund you believe you deserve, Stopee is here to support you. Our platform has helped thousands of consumers cancel subscriptions cleanly and recover refunds across dozens of services.
Visit stopee.com to log your complaint, and our team will guide you through your next steps. Whether you need escalation advice, help drafting a formal complaint to 3Commas, or support filing a claim with the National Consumer Commission, Stopee connects you with the tools and expertise you need.
Contact details for 3Commas support and escalation
If you need to cancel, request a refund, or resolve a billing issue, here is how to reach 3Commas directly.
Official support channels
3Commas operates under the legal entity 3C Trade Tech Ltd., registered in the British Virgin Islands. The company also maintains an operational office under 3Commas Technologies OÜ in Estonia.
Contact 3Commas support through your account dashboard under Help or Support. Response times vary, but expect a reply within 24-48 business hours.
Escalation if 3Commas does not respond
If 3Commas ignores your cancellation or refund request after 10 business days, escalate to the National Consumer Commission at:
- Website: www.ncc.org.za
- Phone: 012 428 8335
- Email: Check the NCC website for regional office contact details
The NCC investigates complaints about online services and can compel refunds or account closures if 3Commas has breached consumer protection law. Include your cancellation request screenshot, refund claim, and all correspondence with 3Commas in your complaint.
Why stopee makes this easier
Stopping recurring charges should not require detective work or legal knowledge. Stopee simplifies the entire process by tracking your subscriptions, reminding you of renewal dates, and helping you draft professional cancellation and refund requests. When you use Stopee, you get a personal record of every step, automated templates, and direct escalation support if a company refuses to cooperate.
Thousands of users have already used Stopee to cancel 3Commas and reclaim their trading budget. If you are ready to take control of your subscriptions, visit stopee.com today and start your cancellation journey with confidence.