Manage Avatarify

How to cancel avatarify and reclaim your money in singapore

What is avatarify

Avatarify is an AI-powered app that transforms your face into animated avatars for videos, social content, and live calls. You pay for premium features through weekly, monthly, or annual subscriptions, plus optional in-app purchases.

Why people use avatarify

You might use Avatarify to create entertaining avatar videos for social media, add animated effects during video calls, or produce content for personal projects. The app runs on iOS (App Store) and Android (Google Play), with web access available through your account dashboard.

Why cancellation matters

If you've signed up for a trial or subscription, you need to cancel before the next billing cycle to stop automatic charges. At Stopee, we help you navigate cancellation quickly and recover any refunds you're legally entitled to claim.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Avatarify subscriptions. Understanding your rights empowers you to act decisively if the company fails to honour refunds or cancellation requests.

Cooling-off period and refunds

Under Singapore law, you have the right to cancel most distance contracts (including app subscriptions) within 14 calendar days of purchase without penalty. Avatarify must refund you within 14 days of receiving your cancellation notice, unless you've already consumed the service substantially. This is a statutory right, not a favour-Avatarify cannot waive it legally.

Unfair contract terms

If Avatarify's terms claim subscriptions are "non-refundable" outright, that clause may be unenforceable under the Consumer Protection Act if it contradicts your statutory cooling-off right. Stopee recommends taking screenshots of Avatarify's terms and your account billing history before you cancel, so you have evidence if a dispute arises.

Your escalation point

If Avatarify refuses to refund you after cancellation, lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee has helped thousands of consumers escalate disputes through CCCS and recover charges unlawfully retained.

Cancellation methods for avatarify

You can cancel your Avatarify subscription through three main routes: the Avatarify website directly, Apple App Store (iOS), or Google Play Store (Android). Each method has different access points, so choose the platform where you originally subscribed.

Direct cancellation via avatarify account

Logging into your Avatarify account and managing your subscription from the billing settings is the fastest route. This method gives you immediate confirmation and puts a written record in your account history.

Cancellation via apple app store (iOS)

If you subscribed through the App Store on your iPhone or iPad, you must cancel through Apple's subscription manager. Apple processes the cancellation request and refunds flow through Apple, not directly from Avatarify.

Cancellation via google play store (Android)

Android users who subscribed via Google Play must cancel through the Play Store app on their device. Google handles the refund processing, and your cancellation takes effect at the end of your current billing period.

How to cancel avatarify step by step

Follow the correct cancellation process for your subscription method to ensure the request is processed and documented. Stopee recommends completing these steps at least 3 days before your next billing date to avoid a surprise charge.

Cancel via avatarify website or app

1. Visit the Avatarify website or open the Avatarify app on your device.
   • Make sure you're logged into the account linked to your subscription.
2. Navigate to your account settings or profile menu.
   • Look for "Account", "Settings", "Billing", "Subscriptions", or "Manage Subscription".
3. Select your active subscription plan.
   • You should see the plan name, renewal date, and payment method.
4. Tap or click "Cancel Subscription" or "Stop Subscription".
   • The app may ask you why you're cancelling-your feedback is optional.
5. Confirm the cancellation on the next screen.
   • Check the final message to confirm your access ends on your current billing period's end date, not immediately.
6. Take a screenshot of the cancellation confirmation page.
   • Save this evidence in case you need to dispute a future charge with Stopee's support.

Warning: If you cannot find the cancellation option in the app or website, contact Avatarify support directly at hello@avatarify.ai. Include your account email, subscription plan, and billing period in your email. Request written confirmation of cancellation.

Cancel via apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Avatarify app itself-Apple subscriptions are managed separately.
2. Tap your name at the top of the Settings menu.
   • You should see a blue profile banner with your Apple ID details.
3. Select "Subscriptions".
   • This shows all active subscriptions linked to your Apple account.
4. Find and tap "Avatarify" in the subscription list.
   • You may see multiple Avatarify entries if you've tried different plans-tap the active one.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; select "Confirm Cancellation".
6. Screenshot the confirmation message showing the cancellation date.
   • Apple typically shows "Subscription cancelled" with your final access date.

Pro tip: Apple's 15-minute refund window applies only if you cancel within 15 minutes of purchase. Outside that window, you must request a refund separately through Apple's support portal (reportaproblem.apple.com). Stopee recommends requesting a refund there if Avatarify charged you for a trial period you didn't use.

Cancel via google play store (Android)

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the account icon (usually in the top-right corner).
2. Select "Manage my subscriptions".
   • This displays all active subscriptions on your Google account.
3. Tap "Avatarify" from the subscription list.
   • You should see the plan name, renewal date, and current price.
4. Tap "Cancel subscription".
   • Google Play will display a summary of your cancellation.
5. Follow the on-screen prompts to confirm cancellation.
   • Google may ask why you're cancelling-answering is optional.
6. Photograph or screenshot the final confirmation screen.
   • Check the message for your final access date (usually end of current billing period).

Warning: Google Play refunds are issued only within 48 hours of purchase if you haven't used the subscription substantially. After 48 hours, you must request a refund through Google Play's customer support or escalate to Stopee if Google refuses your claim.

What happens after you cancel avatarify

Cancelling your subscription doesn't mean instant loss of access. Understanding the post-cancellation timeline protects you from unexpected charges and clarifies what you can still do with your account.

Access during the grace period

When you cancel, you retain full access to Avatarify's premium features until the end of your current billing period. If your renewal date is in 20 days, you can use the app normally for those 20 days, then lose access when the period ends. You will not be charged after cancellation, even if you continue using the app during this grace period.

What happens to your data and account

Your avatar creations, videos, and account profile remain stored on Avatarify's servers after cancellation. If you wish to delete your account entirely, contact Avatarify support at hello@avatarify.ai and request complete account deletion. Avatarify must comply with your deletion request within 30 days under Singapore's Personal Data Protection Act.

Reactivating your subscription

You can resubscribe to Avatarify at any time after cancellation by purchasing a new plan through the app or website. Your previous account data may be restored, depending on Avatarify's data retention policy.

Refunds and your legal entitlements

Avatarify's standard terms state that subscriptions are non-refundable. However, Singapore law overrides this claim in specific circumstances, and Stopee helps you claim refunds you are legally owed.

When you can claim a refund

You are entitled to a refund if: (1) you cancel within the 14-day cooling-off period from purchase; (2) you paid for a trial subscription but were not clearly informed trial charges would apply; (3) Avatarify failed to deliver the service as described; or (4) the subscription was charged without your explicit consent (unauthorized charging).

How to request a refund from avatarify

Email hello@avatarify.ai with the subject line "Refund Request - [Your Account Email]". Include: your account email address, the subscription plan you paid for, the billing date, the amount charged in SGD, your reason for requesting a refund (e.g. "Cancellation within 14-day cooling-off period"), and copies of your payment receipt and cancellation confirmation. Request a response within 7 business days.

If avatarify refuses your refund

If Avatarify does not respond or denies your refund claim, Stopee recommends escalating to your payment provider (credit card, debit card, or digital wallet) and filing a chargeback or dispute claim. You can also lodge a complaint with the CCCS, which investigates unfair trading practices and has authority to order Avatarify to refund you. Stopee has helped thousands of consumers recover disputed charges through payment provider disputes and CCCS escalation.

Avatarify pricing and subscription plans

Avatarify offers weekly, monthly, and annual subscription plans in Singapore, with optional trial periods at introductory rates. Understanding the pricing structure helps you choose the plan that fits your budget and cancel at the right time to avoid unnecessary charges.

Current pricing (SGD)

Pro tip: Weekly plans have the highest per-day cost but let you test Avatarify with minimal financial commitment. If you're unsure whether you'll use the app regularly, start with the weekly plan and upgrade to monthly only if you find value. This approach minimizes your refund risk and lets you cancel within 14 days without losing much money.

Common mistakes when cancelling avatarify

Many users miss deadlines, cancel on the wrong platform, or fail to follow up when Avatarify doesn't honour their cancellation request. Catching these mistakes now saves you from unexpected charges and frustration.

Waiting until after the billing date

If you cancel on the day of your renewal, you may be charged for the next period before your cancellation takes effect. Stopee recommends cancelling at least 3 days before your next billing date, which you can find in your subscription details. Check your renewal date immediately after purchase so you have a mental deadline.

Cancelling on the wrong platform

If you subscribed via the App Store but cancel through Google Play, your cancellation does nothing. You must cancel through the platform where you originally signed up. Check your original receipt email to confirm whether you were charged by Apple, Google, or Avatarify directly.

Not saving proof of cancellation

Avatarify may not send you a cancellation confirmation email. Without a screenshot or saved confirmation page, you have no evidence if the company later charges you again or claims they never received your cancellation. Stopee always advises taking screenshots of every step-the cancellation page, the confirmation message, and the date and time shown on your device.

Ignoring unexpected charges after cancellation

If you see a charge from Avatarify after your confirmed cancellation date, do not delay. Contact Avatarify immediately and file a dispute with your payment provider within 60 days. Waiting longer weakens your dispute claim. Stopee recommends flagging your bank as soon as you notice the erroneous charge.

Cancellation checklist for avatarify

Use this checklist to ensure your cancellation is complete and protect yourself from future billing disputes.

• Note your next billing date from your Avatarify subscription details.
• Identify which platform you subscribed through (App Store, Google Play, or Avatarify website).
• Log into your account and navigate to the correct cancellation page.
• Tap "Cancel Subscription" and confirm the cancellation on the next screen.
• Take a screenshot of the cancellation confirmation message, including the date and time.
• Save the screenshot and note the final access date shown in the confirmation.
• Check your account settings within 24 hours to verify the subscription no longer shows as active.
• Monitor your payment method for any unexpected charges after your final access date passes.
• If you see a charge after cancellation, contact Avatarify within 7 days and file a dispute with your bank within 60 days.
• If Avatarify refuses a refund, lodge a complaint with the CCCS at www.cccs.gov.sg.

Should you cancel avatarify

Avatarify is worth keeping only if you use it regularly and value the premium features. Consider cancelling if you have a specific reason-cost, lack of use, privacy concerns, or a better alternative.

Reasons to keep your avatarify subscription

You should stay subscribed if you create avatar content weekly, use live avatar effects regularly during calls, or rely on Avatarify's premium features for professional projects. If the weekly or monthly cost (S$3.48 or S$5.98) fits your budget and you use the app multiple times per week, the subscription delivers value.

Reasons to cancel avatarify

Cancel if you haven't opened the app in 2 weeks, if the monthly cost is straining your budget, or if you've found a free alternative that meets your needs. Trial subscribers should cancel before the 3-day trial ends unless you commit to the paid plan. Stopee advises cancelling immediately if you discover privacy issues or feel the app fails to deliver as promised.

Contact information and escalation

If your cancellation request is ignored or Avatarify refuses to process it, escalate through the official channels below.

Avatarify support and company details

Avatarify is operated by AI AVATAR PTE. LTD., a Singapore-registered company. Contact support via email at hello@avatarify.ai. For formal disputes, Stopee recommends sending a registered letter or recorded email (with read receipt) to ensure Avatarify receives your request and you have dated evidence of delivery.

Regulatory escalation

If Avatarify fails to respond to your cancellation or refund request within 14 days, lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or call 6100 1800. Provide your account details, cancellation evidence, and copies of all emails to and from Avatarify. The CCCS investigates unfair trading practices and can compel Avatarify to refund unlawfully retained charges.

Payment provider dispute

If you paid by credit card or debit card, contact your bank and file a chargeback or dispute claim within 60 days of the unauthorized or erroneous charge. Provide your bank with screenshots of your cancellation confirmation and any emails from Avatarify. Your bank will investigate and may reverse the charge on your behalf.

Final word

Cancelling Avatarify takes just 5 minutes if you follow the correct method for your platform and act before your renewal date. Your cancellation is a legal right in Singapore-Avatarify cannot force you to stay subscribed or ignore a valid cancellation request. If the company fails to honour your cancellation or refuses a refund you are entitled to, escalate immediately through your payment provider or the CCCS. Stopee has helped thousands of consumers cancel subscriptions, recover wrongful charges, and assert their consumer rights under Singapore law. Take control of your subscriptions today and protect your wallet from recurring costs you no longer want.