Manage Covenant Eyes

How to cancel covenant eyes and understand your refund rights in singapore

What covenant eyes is and why you might cancel

Covenant Eyes is a subscription-based accountability and filtering service designed to monitor internet activity and send reports to an accountability partner. The service combines real-time filtering, activity monitoring, and accountability reporting across multiple devices and platforms.

You can access Covenant Eyes through direct web subscriptions on their website or through in-app purchases via the Apple App Store and Google Play. Many users find the service valuable for their accountability goals, but life circumstances change. Whether you're moving on to another solution, no longer need the monitoring features, or want to reassess your spending, Stopee understands that cancellation decisions deserve straightforward, jargon-free guidance.

Common reasons to cancel covenant eyes

Users typically cancel Covenant Eyes when their accountability goals have shifted, they've found an alternative service that better suits their needs, they want to reduce monthly subscriptions, or they're no longer comfortable with the monitoring model. Understanding your reason for cancelling will help you navigate the process with confidence and ensure you handle refund eligibility correctly.

Covenant eyes pricing and plan options

Covenant Eyes offers multiple subscription tiers, and pricing can vary depending on whether you subscribe directly or through an app store. Here's what you need to know about current plans and costs.

Visit the official Covenant Eyes website for the most current pricing, as rates and plan features change periodically. Do not rely on third-party articles or outdated comparisons for exact costs.

Why pricing matters when you cancel

Your subscription cost directly affects your refund eligibility and the amount you may recover. If you're on an annual plan paying a higher upfront fee, you're more likely to qualify for a prorated refund if you cancel within the eligible window. Stopee recommends checking your billing statement before contacting Covenant Eyes so you know exactly which plan you're on and when you enrolled.

Your consumer rights and legal protections in singapore

As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which gives you specific rights when cancelling digital services and subscriptions.

What the law protects you against

The Consumer Protection (Fair Trading) Act requires that Covenant Eyes provide you with clear information about subscription terms, billing cycles, and cancellation procedures before you sign up. The company must honour its stated refund policy and cannot use misleading terms to prevent you from cancelling. If Covenant Eyes makes cancellation deliberately difficult, charges you after you've requested cancellation, or refuses to honour its own refund guarantee, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE).

Stopee advises consumers to keep all cancellation emails, confirmation messages, and billing records. These documents form your evidence if a dispute arises and you need to file a formal complaint with CASE or your bank.

What to do if covenant eyes refuses to cancel or refund

First, follow the standard cancellation process and document every step. If Covenant Eyes does not respond within 14 days or refuses your cancellation request without legitimate reason, file a complaint with the Consumers Association of Singapore. You can also contact your bank to dispute the charge if you've already paid but haven't received your refund within the promised timeframe.

How to cancel covenant eyes: step-by-step for each platform

Cancellation method depends on where you subscribed. Follow the correct process for your account type to avoid continuing charges and preserve your refund eligibility.

Cancelling a direct web subscription

Direct subscriptions purchased on Covenant Eyes' website must be cancelled by the Account Admin-the person who originally set up the subscription. Simply deleting the app does not stop your billing.

1. Log into your Covenant Eyes account on the official website as the Account Admin.
   • If you're not the Account Admin, ask the person who set up the account to complete this process on your behalf.
2. Locate the Member Care contact options: chat, email, or phone.
   • Phone: available Monday to Friday, 9 AM to 5:15 PM Eastern Time (ET).
   • Email: send a cancellation request with your account details.
   • Live chat: fastest method if you want same-day confirmation.
3. Submit your cancellation request, including your account email and the reason for cancellation (optional but helpful).
   • Pro tip: mention if you're within the 30-day refund window or expect a prorated refund. This speeds up processing.
4. Covenant Eyes will confirm your cancellation by email within 1 to 3 business days.
   • Check the confirmation message for the exact cancellation effective date and any refund details.
5. Verify that no further charges appear on your next billing cycle.
   • If you continue to see charges after 7 days, contact Member Care again with your cancellation confirmation email.

Cancelling an apple app store subscription

If you subscribed to Covenant Eyes through the Apple App Store, you must cancel through Apple's subscription management system. Covenant Eyes cannot cancel App Store subscriptions on your behalf.

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap your profile icon in the top-right corner.
   • On Mac: click your name in the top menu and select "Account Settings."
2. Select "Subscriptions" from the menu.
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find "Covenant Eyes" in the list and tap or click it.
   • You'll see the subscription plan, renewal date, and cancellation option.
4. Tap "Cancel subscription" and confirm your decision.
   • Warning: Apple will ask if you want to keep using the service. Confirm cancellation to stop future charges.
5. You'll receive an on-screen confirmation immediately.
   • You'll also receive a cancellation email from Apple with details of when the subscription expires.

Cancelling a google play subscription

Google Play subscriptions must be cancelled through the Google Play Store app or website. Covenant Eyes cannot process these cancellations directly.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on your web browser.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions."
   • On web: click the menu icon and navigate to "Payments and subscriptions."
3. Select "Subscriptions" to view all active subscriptions.
   • You'll see a complete list with renewal dates and plan details.
4. Find "Covenant Eyes" and tap it to open the subscription details.
   • Review the cancellation deadline if you want to avoid the next charge.
5. Tap "Cancel subscription" and follow the confirmation prompts.
   • Google Play may offer a retention discount. Decline this if you've decided to cancel.
6. Confirm cancellation by tapping "Yes, cancel subscription."
   • You'll receive an on-screen confirmation and a cancellation email from Google within minutes.

Refunds and money-back guarantees

Covenant Eyes offers several refund options depending on your subscription type and how long you've been a customer. Understanding these eligibility windows is essential to maximizing your potential refund.

The 30-day money-back guarantee for web subscriptions

First-time subscribers to direct web subscriptions are eligible for a full refund if you cancel within the first 30 days. Covenant Eyes may honour refund requests up to 60 days after cancellation, subject to its terms. This guarantee gives you two months to evaluate whether the service meets your needs.

To claim this refund, contact Member Care and explicitly state that you're requesting the 30-day money-back guarantee. Keep your cancellation confirmation email, as you'll need it as proof of timing if there's any dispute.

Prorated refunds for annual subscriptions

If you paid for an annual direct web subscription and cancel before the year is complete, you may qualify for a prorated refund. Covenant Eyes typically allows refund requests within 60 days of cancellation, minus service fees (up to one month's billing or 1/12 of your annual fee). Calculate your expected refund before contacting Member Care so you can verify the company's offer against the terms.

Example: If you paid $180 for an annual plan and cancel after 3 months, you've used $45 worth of service (3 months ÷ 12 months). You could expect a refund of approximately $135, though Covenant Eyes may deduct a service fee of $15 to $30.

App store and google play refund policies

Refunds for in-app purchases are governed entirely by Apple and Google, not by Covenant Eyes. Apple typically allows refunds within 14 days of purchase if you haven't fully used the service. Google Play offers a similar window for certain purchases. Contact Apple Support or Google Play Support directly for refund requests related to in-app subscriptions.

Stopee recommends initiating refund requests as soon as you decide to cancel. The sooner you contact Member Care or Apple/Google, the faster your claim will be processed.

What happens after you cancel covenant eyes

Cancellation doesn't end your relationship with Covenant Eyes instantly. Understand what to expect in the days and weeks following your cancellation request.

Access and account closure

Once cancellation is confirmed for direct web subscriptions, your account will not renew at the next billing cycle. You'll lose access to monitoring and filtering features at that time. For App Store or Google Play subscriptions, access ends when the current billing period expires or when you cancel, whichever comes first.

If you need to export any account data, past reports, or activity logs before the subscription ends, contact Member Care immediately and request this information. Some users need these records for personal accountability or legal purposes.

Data retention and deletion

Covenant Eyes retains account data and past reports according to its data retention policy outlined in the End User License Agreement. If you want your data deleted or want to verify how long it will be stored, ask Member Care for specifics when you cancel. You also have the right to request a copy of your personal data under Singapore's Personal Data Protection Act (PDPA).

Billing and payment confirmation

Check your bank or credit card statement 7 to 10 days after cancellation confirmation to verify that no further charges have been applied. If you see unexpected charges, contact your bank and reference your Covenant Eyes cancellation confirmation email. You can also dispute the charge directly with your financial institution if Covenant Eyes fails to stop billing within 10 days of your cancellation request.

Common mistakes to avoid when cancelling

Cancellation seems straightforward, but small missteps can leave you paying for another billing cycle or miss refund deadlines entirely. Here's how to stay on track.

Uninstalling the app without submitting a cancellation request

This is the most frequent mistake. Deleting the Covenant Eyes app from your device does nothing to stop your subscription or billing. Your account remains active, and you'll continue to be charged. Always submit a formal cancellation request through Member Care or your payment platform before removing the app.

Cancelling through the wrong channel

App Store and Google Play subscriptions cannot be cancelled through Covenant Eyes directly. If you contact Member Care to cancel an App Store subscription, they'll tell you it's Apple's responsibility, which wastes time. Match your cancellation method to your subscription type from the start.

Missing the refund window

The 30-day money-back guarantee and 60-day prorated refund windows are strict. If you cancel on day 31 or day 61, your refund eligibility expires. Count your days carefully and initiate cancellation well before the deadline. Pro tip: set a phone reminder 5 days before your refund window closes so you don't miss it.

Failing to document your cancellation

Screenshot or save every email from Covenant Eyes, Apple, or Google confirming your cancellation and any refund decision. If a charge appears after cancellation, you'll need this evidence to dispute it with your bank or file a complaint with CASE. Stopee recommends creating a simple cancellation folder on your phone or computer for all related documentation.

Not verifying the effective cancellation date

Cancellation confirmation is not the same as cancellation taking effect. Covenant Eyes will tell you the exact date your subscription ends. Monitor your billing carefully on that date to confirm no charges appear. If you see a charge after the stated effective date, follow up immediately.

Cancellation checklist for covenant eyes

Use this checklist to ensure you've completed every step and protected yourself throughout the cancellation process.

When to contact the consumers association of singapore

Stopee recommends escalating your case to CASE if Covenant Eyes ignores your cancellation request, refuses to honour its own refund policy, or continues charging you after cancellation.

How to file a complaint with CASE

Visit the Consumers Association of Singapore website or visit their office to file a formal complaint. You'll need your cancellation confirmation emails, billing statements, and a summary of the issue. CASE will mediate between you and Covenant Eyes at no cost. If mediation fails, CASE can escalate your complaint or advise you on legal options.

Key takeaways for cancelling covenant eyes in singapore

Cancelling Covenant Eyes requires identifying your subscription type, using the correct cancellation channel, and acting within refund eligibility windows. Direct web subscriptions must be cancelled through Member Care, while App Store and Google Play subscriptions are cancelled through their respective platforms. You're protected by the Consumer Protection (Fair Trading) Act, which ensures Covenant Eyes honours its stated terms and refund policies. Keep all cancellation confirmations, verify that charges stop within 10 days, and escalate to CASE if the company refuses to cancel or refund. Stopee has helped thousands of consumers navigate subscription cancellations with confidence, and we're here to ensure you understand your rights and complete this process smoothly.

Covenant eyes contact information and mailing address

If you need to reach Covenant Eyes by post or require an official mailing address for disputes or formal complaints, use the following details.

How to contact covenant eyes member care

Telephone: available Monday to Friday, 9 AM to 5:15 PM Eastern Time. Email: available via the official website contact form. Live chat: available during business hours on the Covenant Eyes website.

Mailing address for correspondence

Covenant Eyes does not publicly advertise a dedicated cancellation address, but you may send cancellation letters to their corporate or general business address:

Covenant Eyes
1525 W. King Street
(or P.O. Box 637 for mail)
United States

Note: Since Covenant Eyes is US-based, postal correspondence will take 10 to 14 business days to arrive. For urgent cancellations or refund claims, use email or phone contact methods instead. If you're filing an escalated complaint with CASE regarding a refund or cancellation dispute, you may cite this address in your formal complaint documentation.

Stopee remains your trusted resource for cancellation guidance across hundreds of services. Whether you're cancelling Covenant Eyes or any other subscription, visit Stopee for step-by-step instructions, refund tracking, and consumer rights support.