Manage Divi

How to cancel divi and avoid renewal charges in singapore

Understanding divi and why you might cancel

Divi is a visual website builder and WordPress theme created by Elegant Themes, designed to help you build websites without coding skills. It uses a drag-and-drop editor and comes with pre-built templates and modules that speed up your design process. You'll find Divi offered directly through Elegant Themes, as well as through third-party providers like Divimode and Divi Engine, which sell add-ons or managed hosting services that work with Divi.

If you've subscribed to Divi but no longer need it, or you've found a different website builder that suits your needs better, cancelling your subscription is straightforward when you know the right steps. At Stopee, we've helped thousands of consumers navigate subscription cancellations across software and services, and we understand the frustration when automatic renewals catch you off guard.

Common reasons to cancel divi

You might decide to cancel because you've completed your web project, you want to switch to a different builder, your business needs have changed, or the monthly or annual cost no longer fits your budget. Whatever your reason, you have the right to stop paying for a service you don't use.

Official providers versus third-party resellers

Elegant Themes is the official source for Divi Theme and the Visual Builder. When you subscribe directly through them, you get official support and legitimate licenses. Third-party providers like Divimode and Divi Engine offer managed services, add-ons, or bundled hosting that includes Divi, but they operate separately from Elegant Themes. Your cancellation method and refund rights depend on which provider you've paid.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services. You have the right to clear information about charges, terms, and renewal dates before you commit to a subscription.

What the law covers

Under the Consumer Protection (Fair Trading) Act, traders must not engage in unfair practices, including misleading you about contract terms, automatic renewal, or charges. If a company has not clearly informed you about renewal dates or charges, or if they've continued billing after you asked to cancel, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE can mediate disputes and push for refunds if the provider has breached consumer law.

Your right to cancel and refund

You have the right to cancel your subscription. The timeframe for a refund depends on the provider's policy, but you're entitled to a refund for any unused portion of your prepaid period if the provider fails to deliver the service as promised. Most legitimate providers, including Elegant Themes, offer a money-back guarantee within a set window (typically 14 to 30 days for initial purchases).

Pricing and plan breakdown for divi

Understanding what you're paying for helps you make a clear decision about cancellation and confirms whether you've been billed correctly.

Official elegant themes pricing

Elegant Themes publishes pricing in USD on their website. You'll see two main subscription tiers: Annual License and Lifetime License. When you pay in SGD through your local payment method, exchange rates may apply, so your actual charge in Singapore dollars will vary depending on the USD-SGD rate on your billing date.

How to cancel divi with elegant themes

If you subscribed directly through Elegant Themes, follow these steps to stop your subscription before your next renewal date.

Step-by-step cancellation process

1. Visit elegantthemes.com and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email link to reset it.
2. Navigate to your Account settings by clicking your profile icon or the account menu.
   • Look for a section labeled "Subscriptions", "Billing", or "My Licenses".
3. Locate your active Divi subscription in the list.
   • You'll see your subscription name, next renewal date, and current status.
4. Click the "Cancel subscription" button next to your Divi plan.
   • Some accounts show "Manage" or "Edit" first; open that, then select "Cancel".
5. Review the cancellation summary and confirm your request.
   • Elegant Themes will ask you why you're cancelling; you can skip this or provide feedback.
6. Check your email for a cancellation confirmation from Elegant Themes.
   • Warning: Do not ignore this email. It confirms your cancellation date and your access end date.

If you paid via PayPal

Important: If you subscribed through PayPal, you must also cancel the subscription on PayPal's side, or PayPal may attempt to charge you automatically even after you cancel at Elegant Themes. Log into your PayPal account, go to Settings > Payments > Manage automatic payments, find your Elegant Themes subscription, and click "Cancel". This prevents duplicate or "phantom" charges.

How to cancel divi with third-party providers

If you purchased Divi through a reseller like Divimode or Divi Engine, your cancellation process and refund rights differ slightly from the official Elegant Themes path.

Cancelling your divimode subscription

1. Log into your Divimode account at divimode.com.
   • Use the email and password you registered with Divimode, not your Elegant Themes login.
2. Go to your account dashboard and open the Billing or Subscription tab.
   • You'll see your active subscription and renewal date clearly displayed.
3. Click "Cancel subscription" or "Pause billing" (if offered).
   • Read the cancellation terms to confirm your access period and any remaining balance.
4. Confirm your cancellation request.
   • Pro tip: Cancel at least 24 hours before your renewal date to avoid surprise charges.
5. Save or screenshot your cancellation confirmation page.
   • This becomes your proof of cancellation if Divimode bills you again by mistake.

Cancelling your divi engine subscription

1. Log into your Divi Engine account.
   • Navigate to Account or Dashboard settings.
2. Find your Billing or Active Subscriptions section.
   • Divi Engine displays renewal dates clearly so you know when to cancel.
3. Select "Cancel" next to your subscription.
   • You may be asked about your reason for cancelling; this is optional feedback.
4. Confirm the cancellation and check your email for written confirmation.
   • Warning: If you don't receive an email within 2 hours, log back in and verify that your subscription status shows "Cancelled" or "Inactive".

What happens after you cancel divi

Cancelling stops future charges, but your access rights and account data depend on what you paid for and which provider you used.

Your access and account status

When you cancel an Elegant Themes subscription, you retain access to Divi for the remainder of the period you've already paid for. If your annual subscription renews on 15 March, and you cancel on 1 March, you keep full access until 15 March. After that date, you lose access to Divi Theme, the Visual Builder, and automatic updates. Your account and projects remain stored in Elegant Themes' servers, but you cannot edit or publish changes without an active licence.

Third-party providers like Divimode and Divi Engine typically follow the same rule: your licence stays active through the end of your paid period, then expires. Pro tip: Download any site files, export your content, or take screenshots of your designs before your access ends, just in case you want to migrate your website later.

Auto-renewal and billing holds

Once you cancel, no automatic renewal charge should hit your card or PayPal account. If you're billed after cancellation, contact the provider's billing support immediately with your cancellation confirmation email, and ask for a refund. Keep records of all communications.

Your account and personal data

Cancelling does not automatically delete your account. Providers keep your account record for legal, tax, and billing reasons. If you want your account fully removed, contact support and request account deletion. Be aware that deletion is often permanent and irreversible.

Refund eligibility and how to request one

Refund policies vary by provider, so check whether your situation qualifies before submitting a request.

Elegant themes refund policy

Elegant Themes offers a 30-day no-questions-asked money-back guarantee for your initial purchase. If you subscribed fewer than 30 days ago and want your money back, you can request a refund via the support portal or by emailing support@elegantthemes.com. Renewal payments are generally non-refundable unless there's a service failure or billing error.

Divimode refund policy

Divimode allows refunds on your initial payment within 14 days of purchase. If you paid for a month or year and request a refund within that window, Divimode will process it. Renewal payments are non-refundable. Contact Divimode support to request a refund and provide your order number and reason.

Divi engine refund policy

Divi Engine offers a 14-day refund if support cannot resolve a technical issue you've reported. For renewals, Divi Engine may offer partial refunds (up to 50%) within 7 days of your renewal charge; after 7 days, refunds are at their discretion. Email support@diviengine.com with your request and order details.

How to escalate if a refund is refused

If a provider refuses a refund and you believe you're entitled to one, escalate your complaint to the Consumers Association of Singapore (CASE). You can lodge a complaint online at case.org.sg if the company has misled you about charges, failed to deliver the service, or breached consumer law. CASE will investigate and mediate on your behalf at no cost. Document everything: your purchase confirmation, cancellation request, billing history, and all emails with the provider.

Common mistakes to avoid when cancelling divi

Cancelling a subscription should be simple, but small oversights can leave you paying longer than intended.

Mistake 1: forgetting to cancel PayPal authorisation

You cancel your Divi subscription at Elegant Themes, but PayPal still has permission to charge you for future renewals. Months later, you discover phantom charges on your statement. Always cancel the subscription on both the vendor's site and your payment method (PayPal, credit card, or Apple ID) to ensure no charges slip through.

Mistake 2: cancelling too close to renewal

If you cancel on the same day as your renewal, the charge may already be processing. The safest window is 3 to 5 days before your renewal date. Check your confirmation email for the exact renewal date and mark it on your calendar, then set a reminder to cancel at least one week earlier.

Mistake 3: not saving your cancellation confirmation

After you cancel, screenshot or save the confirmation page and the confirmation email. If the provider accidentally re-charges you, this proof makes it easy to dispute the charge with your bank or get a refund from the provider immediately.

Mistake 4: cancelling without downloading your work

Once your subscription expires, you cannot access your Divi projects. If you need them later, download or export your site files, CSS, designs, and content before your access ends. Divi allows you to export site backups; use this feature before your last day of access.

Mistake 5: not checking your credit card statement

Even after cancellation, monitor your credit card or bank statement for 1 to 2 months to confirm no surprise charges appear. If a charge does show up, contact your bank immediately to dispute it or request a chargeback.

Cancellation checklist for divi subscribers

Use this step-by-step checklist to ensure a clean, refund-safe cancellation.

When you should keep your divi subscription

Before you cancel, consider whether Divi still offers value for your needs. Cancelling is the right choice if you've truly moved on, but here's when it might make sense to keep it.

Reasons to stay subscribed

If you're building multiple websites or maintaining a portfolio, Divi's annual price (around US$89, roughly SGD$120) is competitive compared to other builders. The lifetime license (US$249) is a one-time investment that never expires, so if you think you'll use Divi for years, it might be cheaper to upgrade to the lifetime plan now rather than cancel and resubscribe later. Additionally, Elegant Themes regularly updates Divi with new features, security patches, and template improvements, so your subscription keeps your site secure and modern.

Getting help if cancellation goes wrong

If you've cancelled but still see charges, or if a provider refuses to acknowledge your cancellation, Stopee and consumer authorities are here to help.

Contact elegant themes support

Email support@elegantthemes.com with your account email, order number, and a screenshot of your cancellation confirmation. Elegant Themes usually responds within 24 to 48 hours and will reverse any post-cancellation charges.

Contact third-party support

Divimode: support@divimode.com. Divi Engine: support@diviengine.com. Always reference your order number and cancellation confirmation email.

File a dispute with your bank

If the provider doesn't respond within 7 days, or if they refuse to refund a post-cancellation charge, contact your bank. Call the customer service number on the back of your credit card and explain that you've cancelled a subscription but were charged anyway. Your bank can file a dispute or reverse the charge while the merchant responds.

Escalate to CASE (Singapore)

The Consumers Association of Singapore mediates disputes between consumers and traders. If you've exhausted all other options and believe the provider has breached the Consumer Protection (Fair Trading) Act, file a complaint at case.org.sg. Stopee recommends keeping copies of all communications, cancellation confirmations, and billing statements so CASE has clear evidence of your case.

Key takeaways for cancelling divi

Cancelling your Divi subscription is straightforward when you follow the right steps and stay organised. First, identify whether you subscribe directly through Elegant Themes or via a third-party provider, then log into that account and cancel before your renewal date. If you paid via PayPal, cancel that permission too. Save your cancellation confirmation, download any files you need, and monitor your bank statement for the next 1 to 2 months to confirm no surprise charges appear.

If you're within the refund window (typically 14 to 30 days for initial purchases), you can request a refund by contacting the provider's support team. If they refuse and you believe you're entitled to a refund under Singapore consumer law, escalate to CASE for mediation.

At Stopee, we empower consumers to take control of their subscriptions and avoid unwanted charges. Our team has helped thousands of people cancel Divi and other software services, recover wrongful refunds, and understand their consumer rights. Visit stopee.com to explore your cancellation options and find templates and guides tailored to your situation. Stopee also offers a tracker to remind you of upcoming renewal dates, so you never miss a cancellation deadline again. Whether you're cancelling Divi today or protecting yourself from future surprise charges, Stopee is your trusted partner in subscription management.