Manage Divi

How to cancel divi and protect your money in south africa

Understanding divi before you cancel

Divi is a WordPress website builder and design system created by Elegant Themes that lets you build and design websites using a visual, drag-and-drop interface without writing code.

The service runs on a subscription model, meaning you pay annually or once for lifetime access, and your membership includes the Divi Builder plugin, related themes, regular updates and customer support depending on which plan you choose.

Where you buy divi

You can purchase Divi in several ways: directly from Elegant Themes, through reseller platforms like The Divi Club, as an in-app purchase on your iPhone or Android device, or via third-party vendors such as Divi Engine plugins.

Each purchase channel has its own cancellation process and refund rules, which is why Stopee recommends identifying exactly where you bought your subscription before you begin the cancellation process.

Why people cancel divi

You might cancel Divi because you no longer need a website builder, you have switched to a competitor, your business priorities have shifted, or you are unhappy with the service quality.

Whatever your reason, Stopee is here to guide you through the exact steps to cancel without losing money or access to services you have already paid for.

Your consumer rights when cancelling divi in south africa

South Africa's Consumer Protection Act (CPA) gives you strong legal protections when you buy online services like Divi, even from international companies.

What the consumer protection act means for you

Under the CPA, you have the right to cancel most distance contracts (purchases made online or by phone) within 14 calendar days without penalty, provided you notify the supplier in writing within that window.

You are also entitled to transparent pricing, honest information about the product, and clear cancellation terms before you buy. If Divi fails to provide these, you can report them to the National Consumer Commission (NCC).

Lifetime subscriptions may fall outside the 14-day cooling-off period depending on how they are classified, but Stopee always recommends asserting your CPA rights if you believe you were misled about the service or its terms.

When to escalate to the national consumer commission

If Divi or its resellers refuse to honour a refund you believe you are entitled to under the CPA, or if they ignore your cancellation request, you can lodge a complaint with the National Consumer Commission.

Keep copies of all email correspondence, payment receipts, and your cancellation request. The NCC handles disputes at no cost to you and has the power to order refunds and penalties.

How to cancel divi: step-by-step by purchase method

Your cancellation method depends on where you bought Divi, so follow the section that matches your purchase channel.

Cancelling a web purchase through the divi club or elegant themes

If you bought Divi directly from The Divi Club or Elegant Themes website, you manage your subscription in your Members Area.

1. Go to thedivi.club or the Elegant Themes website and log into your account using your email and password.
   • If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your email.
2. Navigate to Account from your dashboard menu.
   • This section shows all your active subscriptions and billing information.
3. Click Subscriptions to view your current plan and its renewal date.
   • You will see whether you have a yearly subscription, a lifetime purchase, or a monthly plan.
4. Click Cancel or Manage next to the subscription you want to stop.
   • The system may ask you why you are cancelling; this feedback helps the company improve but is optional.
5. Confirm your cancellation request by clicking Yes, cancel my subscription or similar button.
   • You will receive a confirmation email within minutes; keep this for your records.
6. Verify that your subscription status now shows Cancelled or Ending on [date].
   • You retain full access to Divi until the end of your paid billing period, even after cancellation.

Pro tip: If you cancel a yearly subscription midway through the year, you do not lose access. You keep using Divi until your next renewal date would have occurred, then the subscription expires.

Warning: Do not wait until the last day of your billing period to cancel if you want to avoid the next charge. Cancellation stops future renewals, but the timing of when you cancel does not speed up the stop date.

Cancelling in-app purchases on iPhone (iOS)

If you bought Divi as an in-app purchase through the Apple App Store, you manage the subscription through your Apple ID settings, not through Divi's website.

1. Open the App Store app on your iPhone or iPad.
   • Do not open the Divi app itself; you must use the App Store app.
2. Tap your profile icon in the top right corner (the circular image or initials).
   • This opens your Apple ID menu.
3. Tap Subscriptions.
   • You will see a list of all active and expired app subscriptions linked to your Apple ID.
4. Find and tap the Divi subscription (or Divi Aruba if that is what appears).
   • The subscription details page shows your next billing date and plan level.
5. Tap Cancel subscription or Edit subscription, then select Cancel.
   • Apple will ask you to confirm and may offer you a discount to keep the subscription.
6. Confirm the cancellation.
   • You will see a message saying your subscription will end on a specific date.

Pro tip: Apple sends a confirmation email to your Apple ID email address. Check your inbox and spam folder to confirm the cancellation went through.

Warning: Deleting the Divi app from your phone does not cancel the subscription. You must follow the steps above in the App Store settings to stop being charged.

Cancelling in-app purchases on android (Google play)

Android users manage Divi subscriptions through Google Play, which has a slightly different process than the Apple App Store.

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left corner.
2. Tap Manage my subscriptions or Subscriptions.
   • You will see all subscriptions associated with your Google account.
3. Find and tap the Divi subscription (or Divi Aruba).
   • The details page shows your plan name, billing cycle, and renewal date.
4. Tap Cancel subscription.
   • Google Play may display a confirmation dialog or ask for feedback about why you are cancelling.
5. Confirm your cancellation by tapping Yes or Continue.
   • Your subscription will end on the date shown; you keep access until then.
6. Check your email for a cancellation confirmation from Google Play.
   • This email confirms the cancellation and your final access date.

Pro tip: If you change your mind within 24 hours of cancelling, you can resubscribe to the same plan through Google Play without penalty in most cases.

Warning: In-app cancellations do not automatically generate refunds for your current billing cycle. You must request a refund separately if you believe you qualify under Google Play's policy or South Africa's Consumer Protection Act.

Cancelling divi engine subscriptions

If you bought Divi through the Divi Engine vendor, you manage cancellation directly with that company, not with Elegant Themes.

1. Visit the Divi Engine website (diviengine.com) and log into your account.
   • Use the same email and password you registered with.
2. Navigate to your Account or Billing section.
   • Look for a "Subscriptions" or "My Orders" area.
3. Locate your Divi subscription and click Cancel or Manage.
   • Divi Engine may require you to contact their support team directly to cancel.
4. If no online cancellation option exists, email support at diviengine.com with your order number and request cancellation in writing.
   • Keep a copy of this email for your records.
5. Wait for confirmation that your subscription has been cancelled.
   • Divi Engine typically responds within 2 business days.

Warning: Divi Engine's refund policy allows 14 days for refunds after troubleshooting with support, but change-of-mind refunds are explicitly not given. However, Stopee encourages you to request a refund anyway under the Consumer Protection Act if you cancel within 14 days of purchase.

What happens to your access after you cancel divi

Understanding what you can and cannot do after cancellation helps you plan your exit from the platform without losing important work or access.

Your access rights during your remaining paid period

When you cancel Divi, you do not lose access immediately. You keep full access to the Divi Builder, all plugins, themes, updates and support until the end of your current billing period.

This means if you cancel your yearly subscription in March, you retain access until your renewal date in the following year, even though you have stopped paying.

Use this time to export your website data, back up your designs, or move your site to a new builder if you plan to switch platforms.

What happens after your paid period ends

Once your subscription expires, you lose access to Divi Builder, Divi plugins, and Elegant Themes support.

Your WordPress website remains live, but you cannot edit it using Divi anymore. Websites built with Divi stay intact, but you will need to manually edit them using WordPress or switch to a different editor.

Lifetime subscriptions remain active forever and do not expire, even after cancellation, but these are explicitly non-refundable according to The Divi Club and Elegant Themes terms.

Refund eligibility and timelines for divi cancellations

Stopee knows refund policies can be confusing, so here is exactly when you can get your money back and how long it takes.

Refunds on web purchases through the divi club

The Divi Club offers a 30-day money-back guarantee on initial yearly web subscriptions, but only if you meet strict conditions.

• You must request the refund within 30 calendar days of your purchase date.
• You must have downloaded fewer than 3 unique products (themes, plugins, or bundles).
• Renewal subscriptions are not eligible for refunds under this policy.
• Lifetime subscriptions are explicitly non-refundable.
• Processing takes up to 14 business days once approved.

To request a refund, contact The Divi Club support with your order number and reason for the refund. Stopee recommends doing this via email to create a paper trail.

Refunds on in-app purchases through apple app store

Apple governs all refund requests for in-app purchases, and their policy is stricter than The Divi Club.

• You must request a refund within 45 days of the transaction date.
• Apple approves refunds more readily if you cancelled the subscription before the second billing cycle.
• You request refunds directly through your Apple ID account, not through Divi.
• Processing takes 5 to 10 business days.

Pro tip: If Apple denies your refund, you can appeal by requesting a review or by citing the Consumer Protection Act if you are in South Africa and the charge was unauthorised or misleading.

Refunds on in-app purchases through google play

Google Play allows refunds within a 48-hour window from the transaction date, which is shorter than Apple's window.

• You must request a refund within 48 hours of being charged.
• After 48 hours, Google Play rarely approves refunds unless you report fraud or an unauthorised charge.
• You request refunds through the Google Play app in your order history.
• Processing takes 3 to 5 business days.

If Google Play refuses your refund and you believe you have a valid claim under the Consumer Protection Act, Stopee recommends escalating to the National Consumer Commission.

Refunds through divi engine

Divi Engine offers a 14-day refund window after you have worked with their support team to troubleshoot issues.

• You must contact support within 14 days of purchase and attempt troubleshooting.
• Change-of-mind refunds are not given if there are no technical issues.
• Processing takes up to 10 business days once approved.

Divi pricing and plan comparison

Knowing what you are paying for helps you decide whether to cancel or switch to a different tier.

Current divi plan pricing in south african rand

These prices are approximate conversions of Divi's USD pricing to ZAR. Check your actual checkout or invoice for the exact amount you were charged, as exchange rates and local taxes vary.

If you are on the yearly plan and unsure whether you want to continue, Stopee recommends cancelling within the first 30 days to trigger the money-back guarantee. If you think Divi suits you long-term, the lifetime plan may offer better value, but it is non-refundable, so test the yearly plan first.

Common mistakes to avoid when cancelling divi

Cancelling a subscription can feel stressful, especially when money is involved. Stopee has seen many people make avoidable errors that cost them time and money.

Mistake one: deleting the app instead of cancelling the subscription

Removing Divi from your phone does not cancel your subscription. You will still be charged at the next renewal date because the subscription remains active in the App Store or Google Play settings.

Always cancel the subscription first in the app store settings, then delete the app if you wish.

Mistake two: cancelling too late to claim the refund window

The money-back guarantee and refund windows are measured from your purchase date, not from when you first use the service.

If you buy Divi on 1 January but do not request a refund until 1 February, you have missed the 30-day window even if you only started using it in late January.

Set a calendar reminder for day 25 if you want to test the service and decide whether to keep it.

Mistake three: not keeping your cancellation confirmation

Always save your cancellation confirmation email, screenshot, or order number. If Divi charges you again after you cancelled, you will need proof that you made the cancellation request.

If you cannot produce this proof and you end up disputing the charge with your bank, Stopee recommends also filing a complaint with the National Consumer Commission.

Mistake four: forgetting to export your site data before access expires

Once your paid period ends, you cannot download your Divi site data or make changes using the Divi Builder.

Before your access expires, export your website pages, design templates, and any custom work so you can rebuild on another platform if needed.

Mistake five: ignoring the consumer protection act when refused a refund

If Divi or its resellers refuse a refund you believe you are entitled to under the CPA's 14-day cooling-off period, do not assume you have no recourse.

Write a formal demand letter citing the Consumer Protection Act and send it via email with read receipt. If they ignore it, escalate to the National Consumer Commission. Stopee has seen this approach work.

Checklist before you cancel divi

Use this checklist to make sure you have taken all the right steps before you finalize your cancellation.

• I know where I bought Divi (direct, The Divi Club, App Store, Google Play, or Divi Engine).
• I have my login credentials and can access my account or the relevant app store.
• I have checked my purchase date and refund eligibility window.
• I have exported or backed up any website data, designs, or custom work I want to keep.
• I have saved my order number, purchase date, and any refund policy details.
• I am cancelling at least 48 hours before my next billing date (for Google Play) or 30 days before (for The Divi Club refund window).
• I have screenshotted or copied my cancellation confirmation message and confirmation email address.
• I understand what access I will keep until my paid period ends.

When to escalate your cancellation to support or authorities

Most cancellations go smoothly, but sometimes you need help from Stopee's recommended escalation points.

Contact divi support if you cannot find the cancel button

If you log into your Divi or Divi Club account and cannot locate the cancellation option, email support before you assume the company is blocking you from cancelling.

Include your order number, account email, and a clear request to cancel your subscription. Most support teams respond within 2 business days.

File a complaint with the national consumer commission if divi refuses to cancel

If Divi or its resellers ignore your cancellation request or claim you do not qualify for cancellation, you have the right to file a complaint with the National Consumer Commission.

The NCC handles disputes between consumers and suppliers at no cost to you and can order refunds and penalties. You can lodge a complaint online at ncc.org.za or by phone at 0800 013 268.

Keep all email correspondence, payment receipts, and cancellation requests to support your claim.

Final summary: your path to cancelling divi successfully

Cancelling Divi is straightforward once you know where you bought it and what steps to follow. Whether you purchased through The Divi Club, Apple App Store, Google Play, or a third-party vendor, Stopee has outlined the exact process to stop your charges without losing access before your paid period ends.

Remember that South Africa's Consumer Protection Act gives you strong rights, including a 14-day cooling-off period and a money-back guarantee from The Divi Club within 30 days if you meet the conditions. Use these protections if you feel misled or dissatisfied.

Export your website data before your access expires, keep your cancellation confirmation, and escalate to the National Consumer Commission if the company refuses to honour your cancellation request.

Stopee has helped thousands of consumers cancel their subscriptions and recover their money by following these steps, and your success is our priority. Follow the guide above, avoid the common mistakes, and you will cancel Divi with confidence.