Manage Duet Display

How to cancel duet display subscription in singapore (step-by-step guide)

What duet display is and why you might cancel

Duet Display turns your tablet or phone into a second monitor for your computer, giving you extra screen space and boosting productivity. The app works via wired or wireless connection and comes in three tiers: Starter, Air, and Pro, each adding features like graphics tablet support, remote desktop access, and pressure sensitivity for stylus work.

You might cancel Duet Display for several reasons: the subscription costs add up over time, you no longer need a second display, you prefer alternative apps, or you want to reassess your spending. Whatever your reason, Stopee is here to walk you through the cancellation process step-by-step, so you stop paying before your next billing cycle.

Common reasons to cancel duet display

Many users sign up during a trial period but later realise they don't use the second-display feature often enough to justify the monthly fee. Others switch to competing tools like Luna Display or cheaper alternatives. Some simply find their workflow doesn't benefit from extra screen real estate. Cancelling is straightforward once you know where to look, and Stopee helps you avoid the common traps that catch users off guard.

Subscription costs in singapore

Duet's pricing structure in Singapore varies by plan and billing cycle. Understanding what you're paying for helps you decide whether the service is worth keeping or whether cancellation makes sense for your budget.

If you're on an annual plan, you're likely paying more upfront than monthly users. Cancelling early means you won't get that money back automatically, but understanding your cancellation rights is essential-and Stopee explains those rights below.

Your consumer rights when you cancel duet display

Singapore's Consumer Protection (Fair Trading) Act protects you when buying digital services, and those protections apply to your Duet Display subscription.

What the consumer protection (Fair trading) act means for you

Under Singapore law, digital service providers must be transparent about subscription terms, renewal dates, and cancellation procedures. You have the right to accurate information before you pay, and you can challenge unfair contract terms. If Duet Display breaches these obligations-for example, by making cancellation deliberately difficult or hiding the renewal date-you can lodge a complaint with the Consumers Association of Singapore (CASE).

The Act also protects you against automatic renewals that aren't clearly disclosed. If Duet Display charged you without clear prior consent, or if you cancelled but were charged again, CASE can investigate on your behalf. Stopee recommends keeping all confirmation emails and cancellation receipts as proof of your actions.

Escalation: who to contact if duet display refuses to cancel

If Duet Display ignores your cancellation request or claims your subscription cannot be cancelled, you have recourse. First, submit a written cancellation request via email to their support address (listed at the end of this guide). Keep a copy of that email and any response. If they don't comply within 5 working days, file a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE will investigate whether Duet Display is breaching fair trading rules. You can also request a chargeback through your bank or payment provider if funds were taken without authorisation after you cancelled.

How to cancel duet display on each platform

Duet Display subscriptions are managed through three different channels, and cancellation steps differ depending on where you subscribed. First, identify which platform you used when you signed up; then follow the exact steps for that channel.

Cancel via the duet website (web subscription)

If you subscribed directly through Duet's website, you manage and cancel your subscription through your Duet account portal.

1. Open your web browser and go to account.duetdisplay.com
   • If you're not already signed in, enter your email address and password
   • If you forgot your password, click "Forgot password" and reset via email
2. Once logged in, navigate to Account or Profile section
   • Look for a section labeled "Your Plan," "Subscriptions," or "Billing"
   • Click on the subscription you want to cancel
3. Select Manage Subscription or Edit Subscription
   • You should see a button or link that says "Cancel Subscription" or "Cancel Plan"
4. Click the cancellation option and confirm your choice
   • Duet may ask why you're cancelling (optional feedback)
   • Read the final confirmation carefully-it will tell you when your access ends
5. Submit the cancellation
   • You'll receive a confirmation email within minutes
   • Save this email in a safe folder for your records
6. Verify your cancellation
   • Log back into account.duetdisplay.com within 24 hours
   • Check that your subscription no longer appears as active

Warning: Simply uninstalling the Duet Display app or signing out of your account does not cancel your web subscription. You must follow the steps above to stop future charges. If you delete the app without cancelling, you'll continue to be billed.

Cancel duet display via apple app store (iOS and iPadOS)

If you subscribed through the Apple App Store on your iPhone or iPad, you cancel through Apple's subscription management system, not through Duet's website.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID at the top of the screen
   • You may need to tap "Apple ID, iCloud, Media & Purchases" depending on your iOS version
3. Select Subscriptions
4. Find and tap Duet Display in the list
   • Scroll down if you have many subscriptions
   • The app name appears in full, not abbreviated
5. Tap Cancel Subscription
6. Choose your reason for cancellation (optional)
   • Apple collects this feedback but it doesn't affect your cancellation
7. Confirm the cancellation on the final screen
   • You'll see a message confirming your cancellation is effective
   • Your access continues until the end of your current billing period

Pro tip: Take a screenshot of the final confirmation screen. If you're later charged by mistake, you'll have proof that you cancelled through Apple's system. Duet Display cannot cancel App Store subscriptions for you-Apple controls all billing and cancellation for App Store purchases.

Cancel duet display via google play store (Android and ChromeOS)

Android and ChromeOS users who subscribed through Google Play must cancel via Google's subscription settings.

1. Open the Google Play Store app on your Android device or Chromebook
2. Tap your profile icon in the top-right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find and tap Duet Display
6. Tap Cancel subscription
7. Follow the on-screen prompts to confirm
   • Google will ask if you want to cancel; confirm your choice
   • You'll see an end date for your access

Warning: Uninstalling the Duet Display app from your Android device or signing out does not stop your subscription or billing. Google Play continues to charge you until you cancel within the Play Store app itself. Duet Display's support team cannot cancel Google Play subscriptions on your behalf.

What happens after you cancel duet display

Cancellation takes effect immediately in your account, but your access to the app and its features continues through the end of your current billing period.

Access and timeline after cancellation

Once you cancel, Duet Display stops charging you for future months or years. You keep full access to all features you've paid for until your billing period ends. For example, if you're on a monthly plan and cancel on the 15th of the month, you keep access until the end of that month (around the 15th of the next month). If you're on an annual plan and cancel mid-year, you keep access until the anniversary date of your renewal.

After that end date, you lose access to the app and cannot use any Duet Display features. The app may open but will show a message telling you to renew your subscription. Stopee recommends noting your access end date in your calendar so you're not surprised when the app stops working.

Can you reactivate your subscription after cancellation?

Yes, you can reactivate your subscription at any time, even after access ends. Simply log back into your account or reopen the app and follow the subscription purchase steps for your platform (web, App Store, or Google Play). Your account data and preferences are saved, so you won't lose your settings. If you cancelled within the last 30 days, some platforms offer a "resubscribe" button that makes the process even faster.

Refund policy and getting your money back

Duet Display's refund approach is not automatic; your eligibility depends on where you subscribed and how long ago.

Web subscription refunds

Duet Display does not offer a blanket 14-day cooling-off refund for web subscriptions. Refunds are handled on a case-by-case basis by their support team. If you subscribed directly through the Duet website and believe you're entitled to a refund-for example, because the app didn't work as advertised, you were charged twice, or you cancelled within hours of purchase-contact Duet Display support with your receipt and cancellation confirmation. Send your request to the address listed at the end of this guide. Stopee recommends being clear about why you deserve a refund and including all relevant dates and transaction IDs.

If Duet Display refuses to refund you and you believe their refusal breaks fair trading law (for instance, if they misrepresented the app's features), you can escalate to the Consumers Association of Singapore and request a formal investigation.

Apple app store refunds

Apple manages refunds for App Store subscriptions independently of Duet Display. If you want a refund, you submit your request directly to Apple, not to Duet. You can request a refund for up to 90 days after purchase through Apple's website (reportaproblem.apple.com) or via the App Store app. Apple typically approves refunds for accidental purchases, apps that don't work as described, or unauthorized charges. Once Apple processes your refund, the money returns to your payment method in 3 to 10 business days.

Pro tip: If you're asking for a refund because the app doesn't work properly, provide Apple with specific details: which device you're using, what went wrong, and what you expected. Vague refund requests are more likely to be denied.

Google play refunds

Google Play allows refunds for app and subscription purchases within 48 hours of purchase. After 48 hours, you cannot request a refund through Google's automated system, but you can still contact Google Play support to explain your situation. Submit your refund request via the Google Play app (tap Profile > Manage Subscriptions > Duet Display > Report a Problem) or at support.google.com. Approved refunds appear in your Google Play balance within 5 business days; if you use a credit card, the refund goes back to your card.

Common mistakes that delay or prevent cancellation

Cancelling should be simple, but small mistakes can leave you paying for another month or two. Here's how to avoid them.

Mistake 1: uninstalling without cancelling the subscription

This is the most common error. You delete the app from your phone thinking you've cancelled, but the subscription remains active in the background, and your credit card keeps getting charged. Uninstalling is not cancellation. You must log into your account portal (for web subscriptions) or your app store settings (for App Store or Google Play) and explicitly cancel the subscription.

Mistake 2: cancelling through the wrong platform

If you subscribed via the Apple App Store, cancelling through the Duet website won't work-and vice versa. Each subscription lives in its own system. Check your first receipt or billing statement to see which platform charged you. If it says "Apple," cancel through Apple Settings. If it says "Google Play," cancel through Google Play. If it says "Duet Inc.," cancel through account.duetdisplay.com.

Mistake 3: not keeping cancellation confirmation

After you cancel, save the confirmation email or screenshot. If Duet Display charges you again after cancellation, you need proof that you cancelled in order to dispute the charge with your bank or file a complaint with CASE. Without that evidence, your bank may side with Duet Display.

Mistake 4: cancelling too close to your renewal date

If your renewal is tomorrow and you cancel today, you've likely still been charged for the next month. Cancellation stops future charges but doesn't refund the one that just went through. Check your billing date on your receipt or account page, and try to cancel at least 3 to 5 days before renewal to avoid a surprise charge.

Mistake 5: relying on customer support to cancel for you

While Duet Display's support team is helpful, they cannot cancel App Store or Google Play subscriptions on your behalf. Only you can log into your Apple or Google account and authorise cancellation. If support claims they'll cancel your App Store or Google subscription, ask them to put it in writing and follow up yourself to confirm it's actually gone.

Checklist before and after cancellation

Use this checklist to ensure you've covered all the steps and won't miss anything.

Contacting duet display for cancellation support

If you run into trouble cancelling, Duet Display's support team can help. Here's where to reach them.

Official contact addresses for duet display

For cancellation inquiries or refund requests, contact Duet Display at one of these addresses:

Primary headquarters:
Duet, Inc.
335 S Biscayne Blvd
Miami, FL, USA

Alternate support and correspondence address:
Duet, Inc.
801 California Street
Mountain View, CA, USA

When you write, include your email address, the exact subscription plan (Starter, Air, or Pro), your billing date, and the platform you used (web, App Store, or Google Play). Stopee recommends sending your request via email if a support form is available on their website, and always keep a copy of your message. Most companies respond within 5 to 10 business days.

Final summary and next steps

Cancelling Duet Display is straightforward once you know which platform to use and what to expect. Whether you're cancelling because the subscription no longer fits your workflow, the cost is too high, or you've found a better alternative, Stopee has provided you with the exact steps, timelines, and your consumer rights under Singapore law. Remember: uninstalling the app is not cancellation, always cancel through the platform where you subscribed (web, App Store, or Google Play), and save your confirmation email as proof.

If Duet Display refuses to cancel your subscription or charges you after cancellation, escalate to the Consumers Association of Singapore. Your consumer rights are protected, and you have leverage. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by following these exact steps. Take action today, keep your confirmation, and monitor your bank account to ensure no phantom charges appear. You've got this-and Stopee is here to back you up.