Manage Duet

How to cancel duet display and reclaim your workspace productivity

What is duet display and why you might want to cancel

Duet is a subscription app that transforms your iPad, iPhone, or Android device into a second monitor for your Mac or Windows PC. You connect wirelessly or via USB cable to extend your screen real estate, add touch input to your desktop, or mirror displays for presentations.

The service comes from Duet Inc., a software company based in San Francisco. You access Duet through a paid subscription model, which means recurring charges appear on your billing method until you actively cancel.

Common reasons to cancel duet

You might cancel because you've found an alternative solution, your work setup has changed, you no longer need a second display, or the subscription cost no longer fits your budget. Whatever your reason, cancelling should be straightforward-and at Stopee, we make sure you understand every step.

Where your subscription lives

The cancellation method depends entirely on where you bought your subscription. You may have purchased directly from Duet's website, through Apple's App Store, or via Google Play. Each platform has its own cancellation process, and Stopee is here to guide you through all three.

Your consumer rights in singapore

Protection under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Duet. You have the right to expect the service to perform as described, and you may have remedies if the company fails to deliver what you've paid for.

The Act does not automatically provide a 14-day cooling-off period for all digital purchases, but certain exceptions and circumstances may apply-especially if you cancelled before first use or the service was fundamentally misrepresented. Stopee recommends reviewing your rights directly with the Consumers Association of Singapore (CASE) if Duet refuses your cancellation or refund request.

Escalation and dispute resolution

If Duet's support team declines your cancellation or refund without clear justification, you can lodge a complaint with CASE. Document all communication with Duet, including dates, amounts charged, and their responses. Stopee advises keeping screenshots of your account and billing history as evidence.

How to cancel duet if you subscribed on the web

Step-by-step cancellation via the duet website

If you bought your Duet subscription directly from Duet's website (not through Apple or Google), follow these steps to cancel immediately.

1. Open your web browser and navigate to account.duetdisplay.com.
2. Log in using the email address and password associated with your Duet account.
3. Look for a section called Account, Your Plan, or Subscription in the main menu.
4. Select Manage Subscription or Billing Settings.
5. Find the Cancel Subscription button and click it.
6. Confirm your cancellation when prompted. You should see a message stating the cancellation is complete.
7. Check your email inbox within 5-10 minutes for a confirmation email from Duet.

Pro tip: Screenshot your confirmation email or the final confirmation page. This proves you cancelled and protects you if Duet continues charging.

Warning: Simply uninstalling the Duet app from your device does not cancel your subscription. You must complete the cancellation through the account portal.

What to do if the cancel button doesn't appear

If you log in but cannot find the cancellation option, your account may be linked to an app store purchase instead. Contact Duet support at the address provided at the end of this guide and explain that you cannot locate the cancel button. Stopee recommends including your account email and the date of your most recent charge in your message.

How to cancel duet if you subscribed via apple app store

Cancelling through your apple ID on iOS and iPadOS

If you purchased Duet through Apple's App Store on your iPhone or iPad, you must cancel through your Apple ID subscription settings. Apple handles all billing for App Store subscriptions, and Duet cannot cancel on your behalf.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen (your Apple ID profile).
3. Select Subscriptions.
4. Find Duet Display in the list of active subscriptions.
5. Tap Duet Display to open the subscription details.
6. Tap Cancel Subscription at the bottom of the screen.
7. Follow any prompts to confirm the cancellation.

Pro tip: After cancellation, Apple shows you the exact date your subscription ends. Your access continues until that date; you will not be charged again after that day.

Warning: Removing the Duet app from your device does not cancel the App Store subscription. Your recurring charge will continue unless you formally cancel through Apple's subscription menu.

Refunds for apple app store purchases

Apple's refund policy allows you to request a refund within 14 days of purchase for unused subscriptions. If you cancelled immediately after subscribing, open the subscription details again and tap Report a Problem. You can then request a refund directly from Apple. Stopee notes that Apple usually processes these requests within 5-7 business days.

How to cancel duet if you subscribed via google play

Cancelling through google play on android and chrome OS

If you purchased Duet through Google Play on an Android phone, tablet, or Chromebook, you cancel through your Google Play account settings. Like Apple, Google manages all billing and Duet cannot process cancellations from the app store directly.

1. Open the Google Play Store app on your device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and select Duet Display.
6. Tap Cancel Subscription.
7. Confirm your cancellation when prompted.

Pro tip: Google Play shows your cancellation date on the subscription details page. Write this date down so you know exactly when your access ends.

Warning: Uninstalling the Google Play app does not cancel your subscription. You must go through the cancellation menu or recurring charges will continue.

Refunds for google play purchases

Google Play allows refund requests within 48 hours of purchase for most apps and subscriptions. If you cancel shortly after subscribing, open the subscription again and tap Report a problem to request a refund. Google typically processes refund requests within 3-5 business days and may deny the request if you have already used the subscription extensively.

What happens after you cancel duet

Your access timeline

Cancelling Duet does not instantly cut off your access. You keep using the app until the end of your paid billing period. For example, if you subscribed on the 1st of the month and cancel on the 15th, you retain access until the 1st of the following month (when your next charge would have been due).

After that date passes, the app will refuse to activate and you will see a message prompting you to renew your subscription if you want to continue.

Your account and personal data

Cancelling your Duet subscription does not automatically delete your account or stored preferences. Your login credentials, settings, and usage history remain in Duet's system.

If you want to delete your account entirely, email Duet support with a request for "full account deletion" and include your email address. Stopee recommends waiting for written confirmation before assuming your data is removed. Duet's privacy policy governs how long they retain your information after deletion.

Refunds and credit: what you need to know

Duet's refund policy

Duet does not advertise an automatic refund for all cancellations. Instead, refunds are reviewed on a case-by-case basis by their support team. The company aligns its refund practice with applicable laws (including Singapore's Consumer Protection Act) and the policies of the platform where you purchased (Apple, Google, or the web).

In most cases, if you cancel mid-billing cycle and request a refund for unused time, Duet will decline unless you have a legitimate reason-such as the service being unavailable, a billing error, or a duplicate charge. Stopee recommends requesting a refund only if you believe you have grounds under consumer law or if there is a clear error on Duet's side.

App store refunds vs. web refunds

If you purchased through Apple or Google, you follow their refund rules, not Duet's. Both platforms allow refunds within a short window (14 days for Apple, 48 hours for Google) if you haven't heavily used the service. You request these refunds directly from Apple or Google, not from Duet.

For web purchases, you must contact Duet support directly. Provide your account email, the date of purchase, the amount charged, and a brief explanation of why you deserve a refund. Stopee advises being specific-vague requests are often ignored.

When duet might offer a refund or credit

Duet may refund or credit your account if you can demonstrate a billing error (such as a duplicate charge), if the service was down for an extended period and you lost productivity, or if you paid for a plan you never received. Always ask Duet support first before escalating to CASE or your payment provider's dispute process.

Pricing and billing at a glance

Where to check current duet pricing

Duet's plans and pricing vary depending on where you buy. Visit duetdisplay.com for web pricing, check the Apple App Store for iOS pricing, and check Google Play for Android pricing. Stopee recommends verifying the current plan details and renewal date before cancelling, so you know exactly when your access ends.

Common mistakes people make when cancelling duet

Getting caught in the trap

Many users believe they have cancelled only to be surprised by another charge weeks later. Your frustration is completely valid-this happens because the cancellation process feels unclear or because you cancelled in the wrong place.

• Uninstalling the app instead of cancelling: This is the biggest mistake. Removing Duet from your device means nothing to the subscription system. Always cancel through the account portal or app store subscription menu.
• Cancelling on the wrong platform: If you bought on Apple but try to cancel on the Duet website, your subscription remains active. Cross-check where you purchased and cancel there.
• Forgetting to confirm the cancellation: If you do not see a confirmation message or email, the cancellation may not have gone through. Repeat the process or contact support.
• Assuming your subscription is gone immediately: You keep access until the end of your billing period. If you expect to be charged again, mark your calendar with the cancellation date so you are not blindsided.
• Not saving proof of cancellation: Screenshot or print your confirmation. This is your evidence if Duet charges you again or disputes your cancellation claim.

Cancellation checklist before you go

Use this checklist to ensure your cancellation is complete and protected.

• I have identified where I purchased Duet (website, Apple, or Google).
• I have logged into the correct account portal for my purchase channel.
• I have clicked the Cancel Subscription button and seen a confirmation message.
• I have received a cancellation confirmation email from Duet (or the app store) within 10 minutes.
• I have taken a screenshot of the confirmation for my records.
• I have noted the date my subscription ends (the last day I have access).
• I have deleted the payment method from Duet or the app store (optional but recommended for extra safety).
• I have marked my calendar to check my bank statement after the final charge date to confirm no further charges appear.

Should you keep duet or cancel: a quick comparison

Get help from stopee and file disputes if needed

When to contact duet support

If you encounter problems cancelling, cannot locate the subscription menu, or Duet continues charging after you cancel, email their support team. Stopee recommends including your full account email, the date you attempted to cancel, and screenshots of your attempts.

Duet's official help page is available at: duetdisplay.com/help-center/how-to-cancel-your-duet-subscription. This page may contain additional troubleshooting steps or updated instructions.

Escalation to CASE

If Duet refuses to cancel your subscription or continues charging after you cancel, you can file a complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses and can request that Duet cease billing or process a refund.

To escalate: Contact CASE at 1800-6100-6800 or visit case.org.sg. Provide documentation of all communication with Duet, your billing history, and proof that you attempted to cancel.

Chargeback and payment provider protection

If Duet refuses to respond or resolve the dispute, you can contact your bank or credit card issuer to file a chargeback. Your bank can reverse the charges if you can show that you cancelled Duet and it continued billing anyway. Stopee always recommends exhausting direct communication and CASE first, as chargebacks can close your account with Duet permanently.

Final thoughts and next steps

Cancelling Duet is straightforward once you know where you purchased and follow the correct steps for your platform. Keep your confirmation email, monitor your account for a few weeks after cancellation, and do not hesitate to escalate if unexpected charges appear.

At Stopee, we have helped thousands of consumers cancel subscriptions like Duet with confidence and clarity. Visit stopee.com for guides on cancelling other services, and bookmark our site for future reference whenever you need to take back control of your subscriptions and your budget.