Manage Everbee

How to cancel everbee and reclaim your seller analytics investment

What is everbee and should you cancel

Everbee is a SaaS platform built to help e-commerce sellers find profitable products, analyse competitor listings, and track market trends across multiple stores. If you're paying for a Growth or Business plan but finding the tool doesn't match your workflow or sales strategy, cancellation might be your next move. At Stopee, we understand that subscription fatigue is real-especially when tools promise results but don't deliver them for your specific business model.

Core features and plan tiers

Everbee operates on a tiered model: a free Hobby plan with limited searches, a Growth plan supporting up to 3 stores with unlimited searches and analytics, and a Business plan unlocking unlimited stores plus advanced competitor tracking. All paid plans include email marketing tools, tag analysis, and priority support. The platform is designed primarily for Amazon and Shopify sellers who need keyword research and sales velocity data to make faster listing decisions.

If you've subscribed to Growth or Business but your sales haven't improved after 30 to 60 days, or if you've found cheaper alternatives like Jungle Scout or Helium 10, now is the time to act. Stopee empowers you to understand your cancellation options before you take action.

When cancellation makes sense

Cancel Everbee if you notice your subscription sits unused for weeks, if the competitor data lacks real-time updates you need, or if you've switched e-commerce platforms. You should also consider cancellation if you've found overlap with free tools or if your product research needs have evolved beyond what the platform offers. Don't feel locked in-Stopee's guidance will help you exit cleanly.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Everbee subscriptions. Key protections include the right to accurate service descriptions and the right to cancel if the service fails to meet promised standards.

Right to cancel and claim refunds

If Everbee fails to deliver analytics accuracy, experiences significant downtime, or misrepresents its features, you may qualify for a refund or credit under fair trading law. The Act gives you the right to reject services that do not perform substantially as described. If Everbee's competitor data is outdated, its search function is broken, or it cannot sync your stores as promised, you have grounds to request your money back.

Most importantly, keep records of all communications with Everbee support. Screenshots, emails, and billing statements are your proof. If the company refuses a legitimate refund claim, you can escalate to the Consumers Association of Singapore (CASE) for mediation at no cost to you.

Timeframes and escalation

You typically have 30 days from purchase to claim a refund for monthly plans under Everbee's own terms, though consumer law may extend this window if the service was defective from the start. For annual plans, pro-rated refunds are often available for unused months. If Everbee denies your refund without justification, contact CASE (Consumers Association of Singapore) or the Enterprise Singapore office to file a complaint. Stopee recommends documenting every interaction-response times, support answers, and service failures-to strengthen any escalation claim.

How to cancel everbee in three methods

Everbee offers three cancellation pathways depending on how you subscribed: web dashboard, store-specific dashboard, or via third-party app stores. Each method works differently, and choosing the wrong one may leave you still paying.

Method 1: cancel via the everbee web dashboard

This is the fastest route if you subscribed directly on Everbee's website. Your subscription remains active until the end of your current billing cycle after you submit the cancellation request.

1. Log into your Everbee account at the official website using your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it before proceeding.
2. Navigate to Account settings, typically found in the top-right menu or under your profile name.
   • Look for a gear icon or "Settings" label.
3. Select "Profile" or "Subscription" from the dropdown.
   • Some accounts may show this as "Billing" instead.
4. Locate and click the "Cancel Subscription" button.
   • Warning: Do not click "Delete Account" if you only want to cancel your subscription-this may permanently remove your saved research and store data.
5. Review the cancellation confirmation and select "Confirm Cancellation" if prompted.
   • You may see a retention offer or discount to stay subscribed; ignore it if you're certain you want to leave.
6. You will receive a confirmation email from Everbee within minutes. Save this email as proof of cancellation.
   • Pro tip: Forward this confirmation to your personal email account or note the date and reference number in your records.

Method 2: cancel everbee store-specific subscriptions

If you pay separately for individual store subscriptions (for example, one for your Amazon store and another for Shopify), you must cancel each one independently using the Store Dashboard. This prevents accidental auto-renewals on stores you no longer track.

1. Log into Everbee and navigate to the Store Dashboard.
   • You should see a list of all connected stores with their renewal dates.
2. Select the specific store subscription you want to stop from the list.
   • Double-check the store name before proceeding-cancelling the wrong store wastes your research.
3. Click the "Cancel" or "Stop Renewal" button next to that store's details.
   • Some versions of Everbee show this as "Manage Subscription" followed by a cancel option.
4. Confirm the cancellation in the popup window.
   • The system will ask you to confirm which store is being cancelled; verify this matches your intention.
5. Your access to that store's data will remain active until the current billing period ends.
   • Pro tip: Screenshot the cancellation confirmation for each store-if you cancelled three store subscriptions, you'll want three separate proofs.
6. Check your email for a confirmation receipt from Everbee.
   • If you don't see it within 10 minutes, log back in to verify the store subscription status shows "Cancelled" or "Inactive".

Method 3: cancelling if you subscribed via apple app store or google play

Everbee does not support direct cancellation through mobile app stores, which means you cannot cancel directly in the Apple App Store or Google Play settings. If you subscribed via an app store, contact Everbee support to disable your subscription and retain a refund claim.

1. Do not attempt to delete the Everbee mobile app-this will not cancel your subscription.
   • App deletion only removes the application from your phone; your billing continues on the backend.
2. Open a browser and visit Everbee's support or contact page.
   • Locate the "Contact Us" button, usually at the bottom of the website.
3. Select "Email Support" or "Help" and describe that you subscribed via the Apple App Store or Google Play.
   • Provide your subscription email, the store name (Apple or Google), and the date you subscribed.
4. Ask Everbee support to cancel your subscription and either request a refund or confirm a cancellation date.
   • Warning: Without written confirmation from Everbee, you cannot prove cancellation to Apple or Google-get their response in writing.
5. Once Everbee confirms cancellation, go to your Apple or Google account and verify the subscription is marked "Cancelled" or no longer appears in your active subscriptions.
   • Allow up to 24 hours for the status to update in app store settings.
6. Keep all support emails from Everbee as proof.
   • Pro tip: If Everbee refuses to cancel a mobile subscription, contact Apple Support or Google Play Support directly and report the issue-they can often cancel on your behalf and issue a refund.

What happens after you cancel everbee

Cancellation triggers a defined timeline, and understanding what access you lose and when will help you prepare for the transition.

Access timeline and billing

Once you submit your cancellation request, Everbee will honour your current billing cycle fully-you will not be charged again. Your account and all paid features remain active until that cycle ends. After your paid period expires, all Growth and Business features shut down automatically, though you may retain read-only access to historical data or downgrade to the free Hobby tier if eligible.

You will receive a final invoice or billing confirmation from Everbee shortly after your paid period ends. This final charge confirms no additional renewals are pending. If you see a charge after your paid period ends, contact Everbee immediately with proof of your cancellation date.

Your data and account preservation

Everbee typically preserves your account and research data for 30 to 90 days after cancellation, though you should not rely on this. Before your final access date, export any competitor analysis, keyword lists, or sales reports you want to keep. Most SaaS tools offer CSV or PDF export functions-check your account settings for these options.

After the retention period expires, Everbee may delete your data permanently. If you think you may return to Everbee within 6 months, contact support to ask if your data can be archived rather than deleted-some companies will accommodate this request.

Store-specific access after cancellation

If you cancelled only one store subscription but kept others active, access continues normally for the stores you did not cancel. Your Amazon store subscription might remain active while your Shopify store access expires on the paid period end date. This is intentional-Everbee does not auto-cancel all your stores when you cancel one.

Refund eligibility and timelines

Everbee's refund policy depends on your plan type and how long you've had the subscription. Acting quickly maximises your chances of success.

Monthly plan refunds

Everbee's published terms allow you to request a full refund of your last payment within 3 days of purchase. This is not automatic-you must contact Everbee support with your request and proof of purchase (your receipt email or invoice). If you meet the 3-day window, include a brief reason (for example, "The competitor data does not match my store" or "The search function returned irrelevant results") to strengthen your claim.

Beyond 3 days, refunds are not guaranteed but may still be negotiable if you can demonstrate the service failed to perform as described. Stopee recommends keeping records of all service issues you experienced.

Annual plan refunds

Annual plans are eligible for pro-rated refunds on the unused portion of your subscription, up to a maximum of 8 months refunded. For example, if you paid for a full year in January but cancelled in April (after 3 months), Everbee may refund approximately 9 months of unused fees. However, this maximum caps the refund, so cancelling in December of a January-purchased annual plan will likely yield only a few weeks of refund rather than 11 months.

To claim an annual refund, contact Everbee support with your subscription details and cancellation date. Provide your invoice showing the original annual purchase price in SGD or USD. Pro-rated refunds typically process within 5 to 10 business days after approval.

Seasonal or bundle offers

If you purchased Everbee through a Black Friday discount, limited-time bundle, or seasonal promotion, refund eligibility may differ. Full refunds are often unavailable after digital marketing content (for example, email templates or landing page builders) has been delivered. However, pro-rated refunds on the remaining subscription period may still be available within the offer's specified window.

Check the original promotional offer page or your purchase confirmation for specific terms. If the terms are unclear, contact Everbee support and reference the promotional code or campaign name.

Everbee pricing and plan comparison

Understanding what you pay for each tier helps you decide if downgrading to Hobby (free) makes sense or if you should explore competitors instead.

If you're currently on Growth or Business, switching to the free Hobby tier is a zero-cost way to retain basic keyword research without a full subscription commitment. However, if you need unlimited stores or advanced analytics, Hobby will feel too limited-in that case, cancellation and exploring competitors may be smarter.

Common mistakes to avoid when cancelling everbee

Cancellation often feels straightforward, but small missteps can leave you still paying or unable to prove you tried to cancel. We've helped thousands of Stopee users navigate these pitfalls.

Deleting your app instead of your subscription

Removing the Everbee app from your phone or deleting your account on one device does not cancel your subscription. Your billing continues on Everbee's servers regardless of app deletion. The only way to stop charges is to visit the web dashboard, the Store Dashboard, or contact support directly.

Pro tip: If you're uncertain whether you've cancelled properly, log into Everbee's website (not the app) and check your Account > Subscription settings. If it still shows "Active" or lists your renewal date, your subscription is still live.

Cancelling only one store subscription and forgetting others

If you track multiple stores in Everbee, cancelling one store does not automatically cancel the others. Many sellers cancel their Amazon store subscription but forget about Shopify, and both continue to bill independently. Before marking cancellation complete, verify that all stores you wanted to stop now show "Cancelled" status in the Store Dashboard.

Missing the 3-day refund window for monthly plans

Everbee's 3-day refund window for monthly subscriptions is tight. If you wait 4 or 5 days, you lose automatic eligibility. Act within 72 hours of your purchase date if you want the highest refund likelihood. After that, refunds are discretionary and depend on service quality issues you can prove.

Not keeping cancellation confirmation emails

Without written proof that you cancelled, you cannot dispute a charge that appears after your paid period. Save every confirmation email from Everbee, screenshot the "Cancelled" status from your account, and note the exact date and time of your cancellation request. If Everbee charges you after cancellation, you'll need this proof to win a chargeback from your credit card company.

Forgetting to disable auto-renewal before paying for another cycle

If you cancel on the last day of your billing cycle, Everbee may still process renewal before your cancellation request takes effect. The best practice is to cancel at least 2 or 3 days before your renewal date. Check your next billing date in Account settings and set a calendar reminder to cancel at least 48 hours before.

Checklist before you cancel everbee

Use this final checklist to ensure you're ready to exit cleanly and retain proof of cancellation.

1. Export or screenshot any competitor analysis, keyword lists, or sales velocity reports you may need later.
2. Note your current billing date and renewal date-cancel at least 2 to 3 days before the next charge.
3. Verify which plan you're on (Growth, Business, or store-specific subscription) so you cancel the correct tier.
4. Check if you subscribed via web, Apple App Store, or Google Play-your cancellation method depends on this.
5. Have your purchase invoice or receipt email ready to provide to support if you need to claim a refund.
6. Take a screenshot of your subscription status before you cancel, as proof of what you paid.
7. Complete the cancellation (web dashboard, Store Dashboard, or support contact).
8. Save the cancellation confirmation email and take a screenshot of the new "Cancelled" status in your account.
9. Wait 5 to 10 minutes and refresh your account page to confirm cancellation took effect.
10. Set a calendar reminder to check your billing 2 days after your paid period ends-verify no charge appears.

Should you keep everbee or cancel

Before you commit to cancellation, ask yourself these three questions to ensure you're not exiting prematurely.

Keep everbee if

You're actively listing new products on Amazon or Shopify at least once per week and use Everbee's keyword research or competitor analysis to guide every decision. Keep the subscription if you've seen measurable sales lift (higher conversion rates or faster inventory turnover) traceable to Everbee insights. Also keep it if you're in a competitive niche where weekly competitor tracking drives your pricing or keyword strategy.

Cancel everbee if

You haven't logged in within 30 days, or your last 3 product launches made no reference to Everbee data. Cancel if you've found a cheaper or more intuitive competitor that covers your needs. Cancel if Everbee's competitor data feels stale, if search results are inaccurate, or if the platform crashes during critical sales windows. Finally, cancel if your sales have plateaued despite using Everbee for 60+ days-the tool may not fit your market.

At Stopee, we know the decision to cancel a subscription tool can feel risky. You worry you're leaving money on the table or giving up an advantage. But cancellation is often the smartest financial move when a tool isn't delivering value. We've helped countless sellers exit SaaS subscriptions and reallocate their budget to higher-impact strategies.

Contacting everbee support and filing complaints

If Everbee refuses to cancel, denies a refund, or continues billing after you cancelled, escalation through official channels strengthens your position.

Primary contact methods

Reach out to Everbee's support team via their website help center, email support address, or in-app chat. Keep all correspondence in writing-avoid phone calls unless absolutely necessary, as you cannot prove what was discussed. When you contact support, include your account email, subscription plan, and a clear, one-sentence request (for example, "I want to cancel my Growth subscription effective immediately and request a pro-rated refund for unused time").

Everbee typically responds within 24 to 48 hours. If they don't, follow up with a second email referencing your original support ticket number.

Escalation to consumer authorities

If Everbee ignores your cancellation request or wrongfully refuses a refund, escalate to the Consumers Association of Singapore (CASE). File a complaint at case.org.sg or call their hotline. Provide Everbee with at least two attempts to resolve the issue before escalating to CASE-most consumer authorities require proof of good-faith negotiation first.

When you file a CASE complaint, include your cancellation request email, Everbee's response (or lack thereof), your proof of payment, and a description of why you believe you're entitled to a refund under the Consumer Protection (Fair Trading) Act. Stopee has seen CASE mediation resolve disputed subscription charges in favour of consumers within 30 days.

Credit card chargeback option

If Everbee continues billing after you cancelled, contact your credit card issuer or bank and dispute the charge as unauthorized. Provide your cancellation confirmation email as evidence. Your bank can often reverse the charge directly, and Everbee will be required to respond. This option is a last resort but often works when direct negotiation fails.

Stopee: your subscription cancellation partner

Cancelling Everbee is straightforward if you follow the right steps and keep proof of every action. Whether you're downsizing because your sales have stabilized, switching to a competitor, or simply trimming subscription bloat, Stopee is here to guide you through every decision.

We've built Stopee to empower consumers in Singapore and beyond to take control of their subscriptions-to cancel confidently, to claim refunds they're entitled to, and to avoid the dark patterns that keep people paying for services they've forgotten about. Our step-by-step guides, consumer rights summaries, and escalation templates have helped thousands of users cancel Everbee and dozens of other SaaS platforms without friction or surprise charges.

If you encounter resistance from Everbee or need help crafting a refund request, Stopee's resources are free and always available. Visit Stopee.com to explore guides for cancelling hundreds of other subscriptions, to understand your rights under Singapore consumer law, and to join a community of savvy consumers who refuse to pay for tools that don't work for them.

Cancellation is not failure-it's a smart financial decision. Stopee believes you deserve clarity, speed, and respect from every service you pay for. If Everbee has let you down, cancel today.

Everbee customer support contact

For direct contact, visit Everbee's help centre or email their support team via the website. Most issues are resolved within 2 business days. If you need faster resolution, request priority support or escalate to their CEO office if the issue is billing-related and urgent.