Manage Freemake

How to cancel freemake: a step-by-step guide for singapore users

What is freemake and why you might want to cancel

Freemake is a software suite that helps you convert, edit and download videos in multiple formats. Whether you use it to prepare files for different devices, remove watermarks, speed up conversions or access Full HD output, the service offers trial access, monthly subscriptions and lifetime purchase options to suit different needs.

If you subscribed to Freemake and now want to stop paying, you are not alone. At Stopee, we help thousands of consumers navigate cancellation across software services, and Freemake is one where clarity matters because subscriptions auto-renew and cancellation depends on which platform you used to purchase.

Common reasons to cancel freemake

You might cancel because you no longer need video conversion features, prefer a competitor's tools, hit technical issues that support could not fix, or simply want to reduce monthly subscriptions. Whatever your reason, you have consumer rights in Singapore that protect you when you act.

The cancellation challenge with freemake

Freemake subscriptions often run through third-party platforms like Google Play, Apple App Store or PayPal. This means you cannot cancel directly through Freemake's website alone. Instead, you must cancel through the platform where your payment method is linked. Stopee guides you through each path so you do not waste time searching.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you strong protections when you subscribe to digital services. Understanding these rights empowers you to act confidently if Freemake refuses a refund or creates cancellation obstacles.

What the law protects you against

The Consumer Protection (Fair Trading) Act shields you from misleading advertising, unfair contract terms and hidden auto-renewal traps. If Freemake advertised a "free trial" but charged you without clear consent, or if the trial-to-paid conversion was not transparent, you have grounds to dispute the charge.

Additionally, if Freemake's terms make it deliberately hard to cancel (for example, no visible cancellation button or requiring you to call a number), Singapore's consumer authorities consider this an unfair practice. You can escalate complaints to the Consumer Association of Singapore (CASE) for mediation if the company refuses to cooperate.

How to use your rights if freemake refuses

First, request a refund directly from Freemake via their support channels, citing the relevant breach (misleading trial, unfair cancellation terms). Keep all emails and receipts. If they refuse and you believe the practice was unfair, contact your payment provider (Apple, Google, PayPal or your credit card issuer) to dispute the charge. This often works because payment processors take consumer protection seriously. Only after both routes fail should you file a complaint with CASE for formal mediation.

How to cancel freemake step by step

Cancellation method depends on where you purchased your subscription. Follow the path that matches your purchase platform, and Stopee breaks down each one so you cannot miss a step.

If you subscribed via google play

1. Open the Google Play Store app on your Android device or visit the Google Play website in your browser.
   • If using the app: tap the profile icon in the top right corner.
   • If using a browser: sign in with your Google account and navigate to your account settings.
2. Find the Subscriptions section (usually under "Payments and subscriptions" or "Manage subscriptions").
   • Tap or click on "Manage subscriptions" to see all active subscriptions.
3. Locate Freemake in your list of active subscriptions and tap it.
   • You will see details of your plan, next billing date and renewal amount.
4. Tap the "Cancel subscription" button at the bottom of the Freemake details page.
   • Google Play will ask you to confirm the cancellation and may offer you a discount to stay.
   • Do not be swayed by discount offers unless you genuinely want to continue.
5. Confirm the cancellation by tapping "Yes, cancel" or the equivalent button shown.
   • You will receive a confirmation email from Google Play within a few minutes.
6. Save the confirmation email as proof of cancellation. Warning: Uninstalling the Freemake app does not cancel your subscription. You must cancel through Google Play itself, or automatic billing will continue.

If you subscribed via apple app store or iOS

1. Open the Settings app on your iPhone, iPad or Mac.
   • On Mac, open System Preferences instead.
2. Tap your Apple ID banner at the top of the Settings menu.
   • You will see "Apple ID, iCloud, Media and Purchases" or similar.
3. Select "Subscriptions" from the menu.
   • You will see all active and expired subscriptions linked to your Apple ID.
4. Tap on the Freemake subscription from the list.
   • You will see the subscription plan name, renewal date and auto-renewal toggle.
5. Tap "Cancel subscription" or "Edit subscription" and then select "Cancel".
   • Apple will ask you to confirm. Some accounts show a "Manage" button instead; tap that and then "Cancel Subscription".
6. Confirm the cancellation by following the prompts.
   • You will receive an email confirmation from Apple within minutes.
   • Pro tip: Cancel at least 24 hours before your next renewal date to avoid an automatic charge. If you miss the deadline by a few hours, contact Apple Support to request a refund.
7. Save the confirmation email as proof.

If you subscribed via PayPal or direct payment

1. Log into your PayPal account at paypal.com.
   • Use the same email and password you registered with.
2. Navigate to Settings (gear icon in the top right).
   • You may see "Account Settings" or "Preferences" depending on your account type.
3. Select "Payments" or "Billing agreements" from the left menu.
   • You will see a list of all merchants that have permission to charge you automatically.
4. Find Freemake (or the merchant name linked to your Freemake subscription) in the list.
   • The merchant may appear as "Mixbyte Inc." or the payment processor's name, depending on how Freemake processes payments.
5. Click on the Freemake merchant and select "Cancel" or "Remove".
   • PayPal will ask you to confirm the action. Confirm it.
6. Freemake will no longer be able to charge your PayPal account after the current billing period ends.
   • You will receive a confirmation email from PayPal.
7. Important: If you paid by credit or debit card through Freemake's website (not PayPal), you must cancel directly with Freemake by contacting their support team at the address listed at the end of this guide.

Freemake pricing: understand what you are paying for

Knowing your plan and billing amount helps you confirm cancellation is working and identify any unexpected charges. Here is what Freemake charges in Singapore dollars.

How pricing works and what to expect after cancellation

Freemake bases these prices on USD-to-SGD conversion and does not publish an official Singapore price list. Your actual charge may vary slightly depending on your payment processor and exchange rates on the date you were billed. Check your receipt or payment statement for the exact amount charged in your currency.

After you cancel, you retain access to Freemake features until the end of your current billing period. For example, if you subscribed on the 1st of the month and cancel on the 15th, you can use Freemake until the 1st of the next month, when access expires and auto-renewal stops. You do not receive a partial refund for the remaining days unless you qualify under Freemake's 14-day refund window.

Will you get a refund from freemake?

Freemake's refund policy is strict and time-bound. Understanding the limits before you cancel helps you decide whether to pursue a refund claim.

Refund eligibility and the 14-day rule

Freemake permits refunds only within 14 days of key activation under specific conditions: persistent technical errors that support could not resolve, or duplicate purchases within one year. Outside the 14-day window, Freemake does not issue refunds for standard cancellations, trial conversions or unused portions of your billing period.

If you activated a key 16 days ago and want a refund, Freemake will likely refuse unless you can prove a duplicate charge on the same account or payment method within the past year. This is why Stopee advises acting quickly: if you discover you do not need Freemake or encounter bugs, request a refund within 14 days of your first charge.

How to request a refund and what you need

Contact Freemake support directly via their official website and submit a refund request. You must include detailed information to increase your chances:

• Your account email address and activation key (check your product receipt or confirmation email).
• Proof of payment (credit card receipt, PayPal receipt, Apple or Google confirmation).
• The specific error or reason you want a refund (e.g., "Freemake crashes when I try to convert AVI files" rather than "It does not work").
• Screenshots, error logs or screen recordings showing the problem, if applicable.
• Proof you followed Freemake's support guidance and the issue persists (copy of support tickets or emails).

Freemake may refuse your refund if details are vague, error logs are missing or you have not engaged with their support team. This is why documenting your attempts to resolve issues with support is critical before escalating to a refund request.

What happens if freemake refuses your refund

Warning: Do not accept a refusal without exploring your consumer rights. If Freemake denies a refund claim you believe is valid, escalate through your payment provider (Apple, Google, PayPal or your credit card company). Payment processors review refund disputes independently and often side with consumers if the merchant's policy appears unreasonable or the marketing was misleading. Additionally, if the trial-to-paid conversion was not transparent or auto-renewal was not clearly disclosed at purchase, file a complaint with CASE (Consumer Association of Singapore) for formal mediation. Stopee has helped consumers recover funds this way when the original merchant refused.

What happens after you cancel freemake

Cancelling is emotional relief, but knowing what to expect next prevents confusion and helps you verify the cancellation worked.

Access during the notice period

After you cancel, Freemake continues to grant you full access to all paid features until the end of your current billing period. If you subscribed on the 1st and cancel on the 20th, you retain access until the next billing date (usually the 1st of the following month). On that date, automatic renewal stops and your access expires. Freemake will not send you a reminder email, so mark your calendar to avoid confusion.

Licensing keys and future activations

After cancellation or key revocation, your activation key may be blocked for new device activations. If you previously activated Freemake on three devices under one key, you retain access on those three devices until the subscription expires. However, you cannot activate the same key on a fourth device after cancellation. Each subscription key is tied to the payment status, so once billing stops, Freemake treats it as inactive for new registrations.

Do you need to uninstall the app

You do not need to uninstall Freemake immediately after cancellation. The app will continue to function on your device until the current billing period ends. After that date, you will lose access to premium features (like watermark removal and speed boost) and revert to the free version with basic functionality. If you want to remove it before access expires, uninstalling is optional; it will not affect your cancellation status or refund eligibility.

Common mistakes people make when cancelling freemake

Cancelling software subscriptions is frustrating, and small oversights can leave you paying for months after you thought you cancelled. Here are the traps Stopee helps consumers avoid.

Mistake 1: uninstalling the app instead of cancelling the subscription

This is the most common error. Removing the Freemake app from your phone or computer does not stop the subscription or auto-renewal. Your payment method will still be charged on the renewal date, and the company has no obligation to refund you because technically your subscription remained active. You must cancel through the platform where you purchased (Google Play, Apple or PayPal) not just delete the software. Stopee cannot stress this enough: delete the app only after you have confirmed cancellation through your payment platform.

Mistake 2: missing the deadline to cancel before renewal

If your next billing date is in 3 days and you delay cancellation until the 4th, you will be charged for another month. Apple charges 24 hours before the renewal date; Google Play charges on the renewal date itself. Check your confirmation email or subscription details to see your exact renewal date. Mark it in your phone calendar and cancel at least 2 days early to give the cancellation time to process. Pro tip: If you miss the deadline by a few hours, contact Apple or Google Support immediately and request a refund for the unexpected charge. They often grant these as a goodwill gesture.

Mistake 3: confusing payment processors and merchant names

If you subscribed via Freemake's website and paid with a credit card, the charge may appear under "Mixbyte Inc." (Freemake's parent company) or a payment processor's name like "Stripe" or "2Checkout", not "Freemake" directly. When you search for Freemake in Google Pay or PayPal's billing agreements, you might not find it under that name. Search instead for "Mixbyte" or the exact merchant name on your credit card statement. If you still cannot find it, contact Freemake's support team directly and ask for the exact merchant name linked to your payment method.

Mistake 4: not keeping cancellation proof

If a charge appears on your account after you cancel, you need proof that you cancelled on a specific date. Save the confirmation email from Google Play, Apple or PayPal. Take a screenshot of your subscription status page showing "Cancelled" or "No active subscription". This proof is essential if you dispute the charge later or file a complaint with your payment provider or CASE. Without documentation, the company can claim you never cancelled, and the burden of proof falls on you.

Mistake 5: ignoring the trial-to-paid conversion trap

Many users activate Freemake's 1-week trial (S$1.28) expecting to cancel before the first renewal. However, some payment platforms have automatic opt-in enabled, meaning you must manually turn off auto-renewal during the trial, not after it converts to a paid subscription. If you assumed the trial would simply expire, you may wake up charged S$54 for the monthly plan. Always check your subscription settings during the trial period and disable auto-renewal immediately if you do not want the paid plan. Stopee advises treating the trial start date as your first cancellation deadline, not your grace period.

Checklist for successfully cancelling freemake

Use this checklist to confirm you have taken every necessary step before your billing date arrives.

• Identify where you purchased Freemake (Google Play, Apple, PayPal, direct card payment or website).
• Log into the correct platform (Google Play Store app or website, Apple Settings, PayPal.com, or your bank account for direct charges).
• Navigate to your active subscriptions section.
• Find Freemake or the linked merchant name (Mixbyte Inc.).
• Tap or click "Cancel subscription" and confirm the action.
• Save the confirmation email and screenshot your subscription status showing "Cancelled" or "Inactive".
• Mark your calendar with the renewal date to verify no charge appears.
• Check your bank or payment app 1-2 days after the renewal date to confirm no auto-renewal occurred.
• If an unexpected charge appears, contact your payment provider within 10 days and request a refund.
• If the charge disputes fails and Freemake refuses mediation, file a complaint with CASE.

When you should keep your freemake subscription

Cancellation is not always the right choice. If you rely on Freemake regularly, a lifetime license (S$81) may be cheaper than monthly subscriptions over time. Evaluate whether you genuinely use the features before you decide to quit.

Contact information and corporate address

If you need to contact Freemake directly to discuss cancellation disputes, refund appeals or unresolved issues, use the official address and support channels below. Stopee recommends starting with email support because it creates a paper trail for your complaint.

Freemake support and corporate office

For general support inquiries and refund requests, contact Freemake's support team through their official website at freemake.com. Response times vary, but expect 48-72 business hours.

The corporate office address associated with Freemake is:

Mixbyte Inc.
(Freemake's parent company)
Registered office: British Virgin Islands
(Alternative contact: London office listed on official website)

Pro tip: When writing to Freemake support, include your account email, activation key, original purchase date and exact charge amount. Be specific about the issue (e.g., "14-day refund window applies; I paid on [date] and am within the period" or "Trial converted without transparent consent"). Attach supporting documents. Formal, factual emails receive faster responses than angry or vague ones.

Escalation options in singapore

If Freemake refuses your refund or cancellation request and you believe the practice was unfair:

1. Dispute the charge with your payment provider (Apple, Google, PayPal or credit card issuer). Most process disputes within 10-30 days.
2. If the dispute fails or you did not use a payment provider (direct bank transfer), file a complaint with CASE (Consumer Association of Singapore) for mediation.
   • Visit case.org.sg or call +65 6100 0315.
   • Provide Freemake's address, your contract terms, proof of payment and details of the dispute.
   • CASE mediates for free and often helps resolve disputes without court.

Singapore's Consumer Protection (Fair Trading) Act backs up CASE complaints, so merchants take them seriously. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by following this escalation path when necessary.

Final thoughts: take control of your subscriptions today

Cancelling Freemake is a straightforward process once you know which platform to access and which steps to follow. The key is acting before your renewal date, keeping cancellation proof and understanding your rights under Singapore consumer law. You are not locked in, and Freemake cannot charge you forever without your active consent.

At Stopee, we believe you deserve clarity and control over your subscriptions. Whether you cancel today or decide to keep Freemake, do so with confidence, backed by knowledge of your rights and the exact process. If Freemake charges you unfairly or refuses to cancel, escalate through your payment provider or CASE without hesitation. Stopee has helped thousands of consumers cancel subscriptions and recover unwanted charges by empowering them with facts and practical next steps. Your financial freedom starts with one cancellation. Take action today.