Manage Freepik

How to cancel your freepik subscription and reclaim your money in singapore

Understanding freepik and why you might want to cancel

Freepik is a subscription-based design platform that gives you access to millions of graphic resources including vectors, stock photos, icons and editable PSD files. The service also includes AI-powered tools and monthly credits for image generation and editing, depending on your plan tier.

Designers, marketers and content creators in Singapore use Freepik to speed up their workflows. You can subscribe directly through Freepik's website, or through the Apple App Store and Google Play if you prefer managing subscriptions on your mobile device.

If your creative needs have changed, your budget feels stretched or you've found a better alternative, cancelling your Freepik subscription is straightforward. At Stopee, we understand that subscription costs add up quickly, and you deserve clarity on how to exit without hidden fees or complications.

When you might consider cancellation

You may want to cancel Freepik if you've discovered that the free tier meets your needs, or if you're using competitor services like Adobe Stock or Canva Pro. Some creators also pause paid subscriptions during slower business periods and return later when demand picks up. Whatever your reason, Stopee is here to guide you through the process step by step.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing subscription services. You have the right to receive accurate information about charges before payment, and to cancel without facing unreasonable obstacles or penalty clauses.

If Freepik has misled you about pricing, renewal terms or cancellation procedures, you can file a complaint with the Consumers Association of Singapore (CASE). Stopee recommends documenting all communications with Freepik, especially email confirmations of your subscription plan and cancellation requests.

Refund rights and the cooling-off period

While Singapore's Consumer Protection Act does not mandate a statutory cooling-off period for digital services, Freepik voluntarily offers a 30-day money-back guarantee. This applies only if you request a refund within 30 days of your initial purchase and have not downloaded or used any resources or credits.

If Freepik refuses a legitimate refund claim, you can escalate to CASE, which can mediate disputes at no cost to you. Stopee empowers you to know your rights so you never accept an unfair denial.

Freepik subscription plans and current pricing

Below is a breakdown of Freepik's most common plans as reported for Singapore subscribers in SGD currency. Prices may vary slightly depending on your app store or promotional offers active at the time.

If you're on a higher plan but only need occasional assets, the free tier or Essential plan may justify the cancellation of your current subscription. Compare your actual monthly usage against your plan cost to decide whether staying makes financial sense.

How to cancel freepik across different platforms

Your cancellation process depends entirely on where you bought your subscription. Stopee breaks down each method so you know exactly what to do and what to expect.

Cancel your freepik subscription via apple app store

If you subscribed through your iPhone or iPad using the Apple App Store, Apple handles all billing and renewal management. You cannot cancel directly with Freepik; you must use Apple's system.

1. On your iPhone or iPad, open the Settings app and tap your name at the top of the screen.
   • If you do not see your name, you are not logged in to your Apple ID. Log in first.
2. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find and tap Freepik in the list.
   • If Freepik does not appear, you may not have an active subscription, or it may be under a different Apple ID.
4. Tap Cancel Subscription and confirm your choice.
   • Apple will stop charging you after your current billing period ends.
5. Save the confirmation email from Apple as proof of cancellation.
   • Check your inbox or the Apple ID Settings section for this confirmation.

Pro tip: Your access to Freepik's paid features continues until your current billing cycle ends. You do not lose access immediately after cancellation.

Warning: Apple does not always send an obvious confirmation email. Visit Settings > Subscriptions again in 2-3 days to verify that Freepik no longer appears in your active list.

Cancel your freepik subscription via google play

If you subscribed through Google Play on an Android phone or tablet, Google manages all renewals and refunds. You cancel directly in your Google account, not through Freepik.

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select Manage subscriptions or Payments and subscriptions (depending on your Android version).
   • You will see all subscriptions linked to this Google account.
3. Find and tap Freepik.
   • Tap the subscription tier you are currently paying for (Essential, Premium, etc.).
4. Tap Cancel subscription and follow the on-screen prompts.
   • Google will ask if you want to provide feedback on why you are cancelling. This is optional but helpful.
5. Confirm the cancellation by tapping Yes, cancel in the final popup.
   • Google will stop billing you immediately, but you retain access until your paid term ends.
6. Check your Gmail inbox for a cancellation confirmation email from Google.
   • This email serves as your proof of cancellation.

Pro tip: Google Play allows you to cancel subscriptions on the web as well. Visit play.google.com, sign in, and navigate to Manage your Google Play account to cancel from any device.

Warning: If you purchased Freepik through a family member's Google account, you must cancel using that same account or ask the account owner to cancel on your behalf.

Cancel your freepik subscription on the web

If you purchased your subscription directly on Freepik's website (not through an app store), you cancel from your Freepik account dashboard. This method gives you the most control and fastest confirmation.

1. Go to freepik.com and log in to your account using your email and password.
   • If you cannot remember your password, click Forgot Password and reset it via email.
2. Click your profile icon or avatar in the top right corner and select Account Settings or Billing.
   • The exact menu label depends on Freepik's current interface design.
3. Locate the Subscription or Plans section.
   • You will see your current plan, renewal date and payment method.
4. Click Cancel Subscription or Downgrade Plan (depending on whether you want to cancel entirely or switch to the free tier).
   • Freepik may offer a discount to keep you subscribed. Ignore this if you have decided to cancel.
5. Confirm the cancellation by clicking Yes, cancel my subscription.
   • Freepik will display a final confirmation message on screen.
6. Screenshot or print this confirmation page as proof.
   • Check your email for a cancellation confirmation from Freepik (from hello@freepik.com or similar).

Pro tip: Freepik often sends follow-up emails offering a discount if you change your mind. These are not cancellation confirmations; they are retention offers. Do not assume you are still subscribed based on these emails alone.

Warning: If your cancellation is not confirmed within 24 hours, contact Freepik support directly to verify. Stopee recommends keeping your screenshot because email confirmations sometimes get caught in spam filters.

What happens after you cancel your freepik subscription

Cancellation is not the end of your story with Freepik. Understanding what occurs after you hit that cancel button removes confusion and helps you plan your next steps.

Access and feature availability after cancellation

When you cancel, Freepik stops charging you for future billing cycles but does not strip your access immediately. You retain full premium access (including AI credits, downloads and editing tools) until the end of your current paid billing period.

On the first day after your paid term expires, your account automatically downgrades to the free tier. You can still log in, but your download limits reset, AI credits disappear and commercial licenses for AI-generated images are no longer valid.

Pro tip: Plan your cancellation strategically. If you cancel on day 1 of a monthly cycle, you have nearly 30 days of premium access remaining. If you cancel on day 29, you have only 1 day left. Cancel early in your billing cycle to maximize value.

Your account, data and downloaded resources

Cancelling your subscription does not delete your Freepik account. You remain a registered user and can log in anytime. Any resources you downloaded while subscribed stay in your downloads folder and remain yours to use.

Commercial licenses attached to resources you downloaded while on a paid plan remain valid permanently. If you downloaded a vector file with a commercial license and then cancelled, you can still use that file in client work or commercial projects.

Your account history, saved collections and design projects remain stored in Freepik's system. If you resubscribe in the future, you will find everything exactly where you left it.

Warning: Do not assume that cancelling deletes your personal data. It does not. Your email, payment method and account activity remain stored by Freepik per their privacy policy. If you want full data deletion, you must submit a separate request to Freepik's support team.

Freepik's refund policy and how to claim your money back

Freepik's refund terms are generous compared to many software subscriptions, but they have clear conditions. Stopee walks you through the exact process and flags when you may be denied.

The 30-day money-back guarantee

Freepik offers a 30-day money-back guarantee on all paid subscriptions. If you purchase a plan and realize it is not for you, you can request a full refund as long as you apply within 30 days of your initial purchase date and have not consumed any resources.

To claim your refund:

1. Contact Freepik support at help@freepik.com or through their in-app chat support.
   • Include your account email address and the date you purchased the subscription.
2. Clearly state that you want a refund under the 30-day money-back guarantee.
   • Be specific: "I purchased Essential plan on 15 January 2025 and request a refund under your 30-day guarantee."
3. Freepik support will verify your purchase and refund status within 5-7 business days.
   • The refund will be credited back to your original payment method.
4. Check your bank or credit card statement 7-14 days later to confirm the refund has cleared.
   • Some banks take longer to process refunds from international merchants.

Pro tip: Screenshot your Freepik account dashboard showing the subscription purchase date and amount before you contact support. This speeds up the refund process and reduces back-and-forth emails.

When freepik will deny your refund request

Your refund claim will likely be rejected if you have downloaded resources, used AI credits or edited any files using Freepik's tools. Freepik considers this "consumption" and voids the money-back guarantee.

Refunds are also not available beyond 30 days, regardless of your reason for cancelling. After this window closes, Freepik treats all fees as non-refundable per their Terms of Use.

If Freepik denies your refund unfairly, you can escalate to the Consumers Association of Singapore (CASE). They can investigate whether Freepik's terms comply with Singapore consumer law and may pressure them to refund you.

Refunds for subscriptions purchased through app stores

If you bought Freepik through Apple App Store or Google Play, the app store handles your refund, not Freepik directly. Your refund request window is often much shorter (7-14 days instead of 30) and the app store's terms apply instead.

To request an App Store refund: Contact Apple Support directly through your iTunes account. For Google Play: Contact Google Play support through your Google account. Each platform has its own refund policy that overrides Freepik's promise.

Common mistakes that delay or prevent cancellation

Cancelling should be simple, but preventable errors can drag out the process. We understand how frustrating it is when a straightforward action becomes complicated, so let Stopee help you sidestep the pitfalls.

Mistake 1: confusing cancellation with account deletion

You cancel a subscription to stop being charged. You delete an account to erase all your personal data and history. Freepik's interface sometimes blurs this line, leaving you uncertain which button to press.

If you click Delete Account by accident, Freepik may wipe your entire history, downloaded resources and saved projects. You cannot always recover these. Always click Cancel Subscription first. Only delete your account later if you truly want to vanish from the platform entirely.

Mistake 2: forgetting to cancel on all platforms simultaneously

If you subscribed to Freepik via both the Apple App Store and the Freepik website, you now have two active subscriptions being charged to different payment methods. Cancelling one does not cancel the other.

Before you declare success, log into Freepik.com and check your billing dashboard. Then verify your Apple Account and Google Play Account. If Freepik appears in any of these places as active, you still have charges pending.

Pro tip: Create a single checklist with each platform and check them off one by one. Stopee recommends writing down the exact date and time you cancelled on each platform so you have proof if disputes arise.

Mistake 3: not saving cancellation confirmation before closing the browser

Cancellation confirmation messages disappear once you navigate away or refresh your browser. If you do not screenshot or save the confirmation page, you lose your proof instantly.

Always take a screenshot of the on-screen confirmation message, the confirmation URL and any confirmation email within 24 hours. Store these in a folder on your computer or in a document. Stopee has helped thousands of consumers cancel without dispute by keeping simple records like these.

Mistake 4: trusting verbal cancellation from live chat

A live chat agent may tell you your subscription is cancelled, but if you do not receive a written confirmation email, the cancellation may not have been processed in Freepik's backend system.

After chatting with support, always ask the agent to send you a confirmation email. If they refuse or the email never arrives, follow up with a formal email to help@freepik.com repeating your cancellation request. This creates a paper trail that protects you.

A checklist to ensure your cancellation is complete

Use this checklist within 48 hours of cancelling to verify that your subscription is truly stopped and you will not be charged again.

1. Log into Freepik.com and navigate to Account Settings > Billing. Confirm that your subscription shows as Cancelled or Inactive, not Active.
   • If it still shows Active, repeat the cancellation steps above.
2. Check your Apple ID Settings (if you used App Store) and confirm Freepik does not appear in your active subscriptions list.
   • If it still appears, repeat the Apple cancellation process.
3. Check your Google Play account (if you used Google Play) and confirm Freepik is marked as Cancelled, not Active.
   • If it still shows as Active, repeat the Google Play cancellation process.
4. Search your email inbox for cancellation confirmations from Freepik, Apple and Google. If you have three separate confirmations, you are completely done.
   • If you only have one or two, contact the missing provider to request confirmation.
5. Mark your calendar with the date your current billing period ends. Log in again on that date to verify your account has downgraded to the free tier.
   • If you are still seeing premium features or being charged, contact support immediately with your cancellation evidence.
6. Save all screenshots and emails in a folder labeled "Freepik Cancellation" on your computer. Stopee recommends keeping these for 6-12 months in case a billing dispute arises.
   • Having proof is the fastest way to resolve chargebacks with your bank or credit card company.

Why stopee exists and how we protect you

Subscription cancellation should never require a consumer guide. The fact that you are reading this signals that companies like Freepik have made cancellation harder than it needs to be, buried inside settings menus or requiring email support tickets with unpredictable response times.

Stopee was created to level the playing field. We document exact cancellation steps, flag consumer rights you can leverage, and help you anticipate the mistakes that waste your time. Stopee empowers you to cancel on your terms, not the company's.

If Freepik ever refuses to honour your cancellation or wrongly charges you after you've cancelled, you have legal remedies. Singapore's Consumer Protection (Fair Trading) Act gives you the right to file complaints with CASE, and your bank will reverse fraudulent charges if you report them promptly.

Freepik's registered office for formal complaints and escalation

If Freepik does not respond to your support requests or refuses to cancel your subscription, you can send formal written correspondence to their registered office. This creates an official record and often prompts faster action than emails.

Freepik Company, S.L. is registered in Singapore. You can send cancellation notices, refund demands and formal complaints to their Singapore office address. Include your account email, subscription details and a clear statement of what you want (cancellation, refund, proof of cancellation).

Keep copies of all letters you send, and send them via registered mail or email with read receipt enabled. Stopee advises always copying CASE (Consumers Association of Singapore) on formal complaints so they see that you tried to resolve the matter directly first.

Your path to cancellation starts here

Cancelling Freepik takes only minutes once you know where to look. Whether you subscribed through the web, Apple App Store or Google Play, the steps above guide you to completion without confusion or hidden charges.

You now understand your consumer rights under Singapore law, you know what happens to your account and access after cancellation, and you have proof-saving strategies that protect you against disputes. Stopee has helped thousands of consumers cancel subscriptions with confidence, and you can join them by following this guide.

If Freepik charges you again after you cancel, or if your refund request is wrongly denied, use the escalation paths outlined above. Document everything, keep your confirmations safe and never accept an unfair outcome.

Your decision to cancel is final. Freepik's job now is to honour it. Stopee stands with you to make sure they do.