Manage Incogni

How to cancel incogni and protect your data privacy in singapore

Understanding incogni and why you might want to cancel

Incogni is a privacy-management service that automates data-removal requests on your behalf. The platform submits removal requests to organisations that hold your personal information across marketing lists, brokers, and online databases. You receive progress updates through your account dashboard, and the service operates as an ongoing subscription.

Whether you've completed your privacy cleanup, found the service doesn't meet your needs, or want to switch providers, Stopee understands that cancelling should be straightforward. This guide walks you through every step to cancel Incogni in Singapore and protects your rights throughout the process.

Common reasons to cancel incogni

You might cancel because the removal process takes longer than expected, you've achieved your privacy goals, the cost no longer justifies the benefit, or you prefer a different data-removal service. Some customers discover they can submit removal requests themselves at no cost, while others find the subscription model doesn't suit their needs. Whatever your reason, Stopee is here to help you navigate the cancellation cleanly.

What you should know before cancelling

Incogni operates on a subscription model with automatic renewal. Cancelling stops future charges but does not immediately delete your account or erase records of requests already submitted. Your service remains active until the end of your current paid period, even after you cancel. Understanding these details upfront prevents frustration and helps you plan your transition.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services like Incogni.

Cooling-off rights and subscription rules

Singapore law does not automatically grant a 14-day cooling-off period for digital subscription services purchased online. However, you retain the right to cancel at any time if the contract permits it, and Incogni does allow cancellation. The company advertises a 30-day money-back guarantee from your purchase date, which provides some consumer protection beyond statutory law.

Important: If Incogni makes misleading claims about data removal or service capabilities, you can lodge a complaint with the Consumers Association of Singapore (CASE). The Consumer Protection (Fair Trading) Act covers unfair contract terms and misrepresentation. Stopee recommends documenting any issues before you cancel, as this strengthens any dispute resolution if needed.

Your rights if the company refuses to cancel

If Incogni ignores your cancellation request or continues charging after you cancel, escalate to CASE or Singapore's Ministry of Trade and Industry. You have the right to demand refunds for unauthorised charges. Keep all cancellation confirmations and billing statements as evidence.

How to cancel incogni: step-by-step methods

Incogni offers multiple cancellation routes depending on how you purchased the subscription. Stopee breaks down each method so you cancel through the correct channel.

Cancelling through the incogni website (account-based purchases)

If you created an Incogni account directly on their website and pay them each month, this is your cancellation route.

1. Open your web browser and visit the official Incogni website (incogni.com).
2. Log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the recovery email.
3. Navigate to your account settings or profile menu (usually found in the top right corner or under a menu icon).
4. Select "Subscription and billing" or similar wording in the navigation.
   • You should see your active plan displayed here.
5. Locate the "Manage" button or link next to your current plan.
6. Click "Cancel subscription" from the options presented.
7. Follow any on-screen prompts, which may ask for feedback or offer retention discounts.
   • You are not obligated to accept these offers; proceed with cancellation.
8. Confirm your cancellation when prompted. You should receive a confirmation email within minutes.

Pro tip: Screenshot your cancellation confirmation email and save your confirmation reference number. This protects you if Incogni disputes the cancellation later.

What happens next: Automatic renewal stops, and you are not charged again. Your account access continues until the end of your current billing period, which gives you time to download any reports or data you wish to keep.

Cancelling app store or google play subscriptions

If you subscribed through Apple App Store, Google Play, or Samsung Galaxy Store, you must cancel through that platform, not through the Incogni website.

1. Open the app store where you originally purchased Incogni.
   • Apple App Store (iOS): Open the App Store app, tap your profile icon (top right), select "Subscriptions", find Incogni, and tap "Manage Subscription".
   • Google Play (Android): Open Google Play, tap your profile icon, go to "Payments and subscriptions" > "Subscriptions", select Incogni, and tap "Cancel subscription".
   • Samsung Galaxy Store: Open Galaxy Store, tap the menu, go to "My Apps" > "Subscriptions", find Incogni, and tap "Cancel".
2. Follow the platform's cancellation flow and confirm.
3. The app store sends a confirmation. Save this for your records.

Warning: Deleting the Incogni app does not cancel your subscription. You must actively cancel through the app store itself, otherwise you will continue to be charged.

Pro tip: Check your billing address in your app store settings to confirm you're logged into the correct account before cancelling.

Cancelling through resellers and third-party providers

Some customers purchase Incogni through VPN providers, password managers, or other reseller platforms. In these cases, you cancel through the reseller, not through Incogni directly.

1. Identify which reseller you used to purchase the subscription (check your email receipts if unsure).
2. Log into that reseller's website or app.
3. Navigate to your account, subscriptions, or billing section.
4. Find Incogni in your active subscriptions and select the cancellation option.
5. Follow the reseller's cancellation process and confirm.
6. Contact the reseller's support team if you encounter any issues, as Incogni cannot process refunds for reseller purchases.

Stopee recommends checking your email for the original purchase receipt to confirm which reseller you used. This saves time and prevents cancelling the wrong subscription.

What happens after you cancel incogni

Cancellation does not immediately end everything; understanding the timeline and what remains active helps you prepare.

Your service after cancellation

When you cancel, Incogni stops billing you after the current paid period ends. Your account remains accessible, and you can still use the dashboard to view progress on data-removal requests already submitted. You will not be able to submit new removal requests, but existing requests continue processing in the background.

After your paid period expires, your account access may be limited or removed, depending on Incogni's retention policies. Stopee advises exporting or screenshotting any important reports or data before that date.

What happens to your data-removal requests

Cancelling does not reverse requests already submitted on your behalf. Organisations will continue processing (or ignoring) those removal requests regardless of your subscription status. This is actually beneficial because your data-removal work continues even after you stop paying.

However, Incogni will not submit any new removal requests once you cancel. If you want to continue removing your data from additional sources, you will need to submit those requests yourself directly to the organisations holding your information, or switch to another data-removal service.

Incogni's data retention after cancellation

Incogni retains records of requests submitted and your account activity per their privacy policy. Cancelling does not trigger automatic deletion of these records. If you want your account data deleted, contact Incogni support directly and request account deletion under Singapore's Personal Data Protection Act (PDPA). Stopee recommends making this request in writing (email) to create a record.

Will you receive a refund from incogni?

Refund eligibility depends on when you cancel and which purchase method you used.

The 30-day money-back guarantee

Incogni advertises a 30-day money-back guarantee from the date of initial purchase. This means if you cancel within 30 days of first subscribing, you are eligible for a full refund. This typically applies only once per customer and only to the initial service period.

Important: Renewed subscriptions after the initial 30-day period are generally not eligible for this guarantee unless you can demonstrate exceptional circumstances (service failure, misrepresentation) or local law provides otherwise. Singapore's Consumer Protection (Fair Trading) Act may override Incogni's policy in cases of unfair contract terms or misleading conduct.

How to request a refund within the 30-day window

1. Contact Incogni support via their website or email (exact contact details are on their support page).
2. Provide your account email, purchase date, and cancellation confirmation number.
3. Clearly state that you are requesting a refund under their 30-day money-back guarantee.
4. Wait for their response, which typically arrives within 5-7 business days.
5. If they refuse or do not respond within 14 days, escalate your complaint to CASE or file a chargeback with your bank.

Refunds for app store and reseller purchases

If you purchased through Apple App Store or Google Play, those platforms manage refunds, not Incogni. Contact Apple or Google directly with your purchase receipt and cancellation confirmation. Many app stores grant refunds up to 48 hours after purchase if you request them immediately.

For reseller purchases (e.g. bundled with a VPN), only the reseller can issue refunds. Incogni explicitly states they cannot refund subscriptions sold through third parties.

Incogni pricing and subscription plans in singapore

Pricing for Incogni varies by plan and billing frequency, and prices change periodically.

Current pricing and plan options

Incogni typically offers monthly, annual, and sometimes lifetime plans. Exact prices and features are subject to change, so always verify on the official website before subscribing or renewing. Stopee recommends checking incogni.com directly for the most accurate and up-to-date information.

Do not rely on third-party reseller pricing; purchase directly from Incogni's website if you want the best transparency and customer support options.

Pro tip: If you're uncertain about Incogni, start with a monthly plan. This lets you test the service for 30 days and cancel without losing significant money if it doesn't meet your expectations. Stopee has helped thousands of consumers avoid expensive annual commitments they regretted.

Common cancellation mistakes to avoid

Cancelling should be simple, but small errors can cause headaches. Here are the traps Stopee sees customers fall into:

Mistake 1: deleting the app without cancelling the subscription

Many people delete the Incogni app from their phone and assume the subscription is gone. It isn't. App deletion and subscription cancellation are completely separate actions. You will continue to be charged until you actively cancel through your app store or Incogni's website.

Mistake 2: cancelling through the wrong channel

If you bought Incogni through Google Play but try to cancel via the Incogni website, your cancellation request may not register. Google Play subscriptions are managed by Google, not Incogni. Always cancel where you purchased.

Mistake 3: not saving your cancellation confirmation

If Incogni charges you again after you cancel, you need proof of your cancellation request. Save the confirmation email, screenshot the cancellation page, and note the date. Without this evidence, disputing the charge with your bank becomes harder.

Mistake 4: ignoring the 30-day money-back guarantee window

If you cancel on day 31, you lose refund eligibility. Many customers realise too late that they missed the window. If you have doubts about Incogni, cancel within the first month.

Mistake 5: not checking for ongoing charges after cancellation

After you cancel, monitor your next billing statement carefully. If Incogni charges you again despite cancellation, report this immediately to CASE and your bank. This is rare but does happen, and Stopee recommends setting a calendar reminder to check your statement one week after your paid period ends.

Before you cancel: a final checklist

Use this checklist to prepare for cancellation and protect yourself:

• Confirm the exact cancellation method you need (website, app store, or reseller).
• Log into your account and screenshot your current plan and pricing.
• Note the date your current paid period ends (this is when charges stop).
• If eligible for the 30-day refund, initiate the refund request immediately after cancelling.
• Export or screenshot any important data-removal reports from your dashboard before access is lost.
• Save your cancellation confirmation email and reference number.
• Set a calendar reminder to verify that no charges appear on your next statement.
• If you subscribed through a reseller, confirm their cancellation process before starting.
• Contact Incogni support proactively if you encounter any issues during cancellation.

Your next steps: cancelling with confidence

Cancelling Incogni is straightforward once you know the correct method for your purchase type. You now have the step-by-step process, refund information, and legal rights needed to cancel on your terms.

If Incogni resists your cancellation request or continues charging after you cancel, escalate to the Consumers Association of Singapore (CASE) at 1800-6100-6 or visit their website. You can also lodge a complaint with the Ministry of Trade and Industry's Consumer Protection Division.

Stopee is committed to empowering you to take control of your subscriptions. Whether you cancel immediately or within 30 days, follow this guide exactly, save your confirmations, and monitor your next billing statement. Stopee has helped thousands of consumers cancel unwanted subscriptions cleanly and recover refunds they were entitled to. Use these same tools to protect yourself with Incogni, and feel confident that you've made the right choice for your privacy and budget.

Contact details for further support

Incogni support: Contact via their official website (incogni.com) for account-related issues, refund requests, or cancellation problems.

Consumer protection in Singapore: If Incogni refuses to cancel or continues charging:

• Consumers Association of Singapore (CASE): 1800-6100-6 or www.case.org.sg
• Ministry of Trade and Industry: Contact the Consumer Protection Division for unresolved complaints.

Bank chargeback: If unauthorised charges appear after cancellation, contact your bank or credit card company and request a chargeback within 60 days of the charge.

Stopee is here to help you navigate subscription cancellations. For more guides on cancelling other services, visit stopee.com and take control of your digital life today.