Manage Incogni

How to cancel incogni and protect your privacy without the service

What incogni does and why you might want to cancel

Incogni is a privacy automation tool that contacts data brokers on your behalf to request removal of your personal information from online databases. The service operates on a subscription model, sending removal requests in the background and tracking progress through your dashboard. If you've decided it's no longer the right fit for your privacy goals, Stopee will walk you through every step of the cancellation process so you maintain control of your account and avoid unexpected charges.

How incogni works

When you subscribe, you authorize Incogni to contact data brokers under your identity. The service then submits removal requests automatically and sends you periodic reports on progress. This hands-off approach appeals to people who want privacy protection without managing dozens of manual requests themselves. However, if you feel the results don't justify the cost, or if you prefer to handle data removal independently, cancellation is straightforward.

Common reasons to cancel

You may choose to cancel if removal requests are taking longer than expected, if you've found a more affordable alternative, or if you simply want to manage your privacy differently. Whatever your reason, Stopee recognizes that cancelling a subscription should be easy and transparent, not buried in dark patterns or hidden fees.

Your consumer rights under south african law

South Africa's Consumer Protection Act gives you clear rights when cancelling a subscription service. Understanding these protections empowers you to hold Incogni accountable and resolve disputes confidently.

The consumer protection act and your cancellation rights

Under the Consumer Protection Act, you have the right to cancel a subscription within a reasonable timeframe and to receive clear information about cancellation terms before you commit to payment. Incogni's 30-day money-back guarantee aligns with this principle but does not limit your broader consumer protections. If Incogni fails to honour its cancellation or refund policy, or if you believe the service was misrepresented, you can escalate your complaint to the National Consumer Commission (NCC). Stopee advises keeping all emails, transaction records, and screenshots of your account and billing history; these become critical evidence if you need to file a formal complaint.

What to do if incogni refuses to cancel or refund

If Incogni's support team delays cancellation or denies a refund you believe you deserve, you have several options. First, send a written complaint (email is acceptable) to their registered office, clearly stating the issue and your requested outcome. Reference the Consumer Protection Act and your cancellation date. If Incogni does not respond within 20 business days, file a complaint with the National Consumer Commission (www.nccc.org.za). Stopee has seen the NCC successfully pressure subscription services to honour refunds and reverse charges, so do not hesitate to escalate if you encounter resistance.

Pricing and plans at a glance

Incogni offers several tiers depending on how many people need coverage. Below are approximate South African Rand prices converted from USD at roughly 1 USD = 19 ZAR; your checkout price may vary slightly.

Current incogni plans and costs

If you're on an annual plan, cancelling before your renewal date ensures you are not charged again. Stopee recommends checking your exact renewal date in your account settings to avoid surprise charges.

How to cancel incogni on the web

Cancelling directly through your Incogni account is the fastest and most reliable method. Follow these steps carefully to stop automatic renewal while retaining access until your paid period ends.

Step-by-step cancellation via your account

1. Open a web browser and visit the Incogni login page (incogni.com or your saved login link).
2. Enter your email address and password, then click "Sign in".
3. Once logged in, click your profile icon or "Account" in the top menu.
4. Select "Subscription and billing" or "Billing" from the sidebar menu.
5. Look for a "Manage subscription" or "Manage" button next to your active plan.
6. Click "Cancel subscription" and follow any confirmation prompts.
7. Confirm the cancellation when prompted. Incogni will send you a confirmation email within minutes.

Pro tip: Take a screenshot of the cancellation confirmation page and save the confirmation email. This evidence protects you if Incogni attempts to charge you after you have cancelled.

Official incogni support resource

Incogni's support team maintains a detailed cancellation guide at their help centre (support.incogni.com). If you encounter any difficulty with the steps above, visit that resource or contact Incogni support via the chat or email option in your account dashboard.

Cancelling if you bought through a reseller or app store

If you purchased Incogni through a third-party platform rather than directly, you must cancel with that platform, not with Incogni. Each reseller has its own cancellation process, and Incogni cannot process refunds or cancellations for those subscriptions.

Cancelling a subscription purchased through NordVPN or surfshark

If you subscribed to Incogni as an add-on to your NordVPN or Surfshark account, you must cancel the Incogni add-on within that VPN's app or account settings. Log into your NordVPN or Surfshark account, navigate to "Subscriptions" or "Billing," find Incogni, and select "Cancel add-on" or similar. Contact NordVPN or Surfshark support if you cannot locate the option.

Cancelling if you bought through apple app store or google play

Subscriptions purchased via Apple or Google must be cancelled through those platforms:

• Apple App Store: Open Settings on your iPhone or iPad, tap your name, select "Subscriptions," find Incogni, and tap "Cancel Subscription."
• Google Play: Open the Google Play Store app, tap your profile icon, select "Payments and subscriptions," choose "Subscriptions," find Incogni, and tap "Cancel subscription."

Warning: Do not contact Incogni support to cancel app store subscriptions; they will direct you back to Apple or Google. Stopee advises handling these cancellations directly with the app store to avoid delays.

Cancelling if you bought through paddle or other resellers

If your receipt lists Paddle as the payment processor, or if you purchased through a promotional partner, contact that reseller's support team. Incogni does not process cancellations for these subscriptions. Your confirmation email will usually list the merchant name and a support email address.

What happens after you cancel incogni

Cancelling stops automatic renewal but does not instantly delete your account or data. Understanding what persists after cancellation helps you plan your privacy strategy moving forward.

Access and service availability after cancellation

Once you cancel, your subscription stops renewing. However, you typically retain access to your Incogni account and dashboard until your current billing period expires. This means removal requests already in progress may continue to be processed, and you can still view reports on those requests. Stopee recommends downloading or screenshotting any removal reports you need before your access closes, especially if you plan to switch to a different privacy service.

Data retention and removal request handling

Incogni retains your account details and processing records to complete outstanding removal requests and for legal compliance. Active removal requests submitted before you cancelled will often continue to be processed even after your subscription ends. Some data brokers take weeks or months to confirm removals, so your cancelled account may still show activity for a period after termination. If you cancel mid-cycle and removal is critical to you, confirm with Incogni support that your pending requests will still be completed.

Refund policy and money-back guarantee

Incogni offers a 30-day money-back guarantee on initial purchases, but refunds after that period are limited. Know the exact terms so you can claim a refund if you qualify.

The 30-day money-back guarantee

Incogni permits one refund per customer within 30 days of the initial purchase, regardless of subscription length or plan. If you subscribe, use the service, and decide it is not for you within that 30-day window, you can request a full refund. This guarantee applies to direct purchases made through Incogni's website. To claim, contact Incogni support with your account email and order number; they typically process refunds within 5 to 10 business days.

Refunds after the initial 30 days

After your first 30 days expire, Incogni's refund policy becomes restrictive. Refunds are generally unavailable unless the service was genuinely unavailable or non-functional during your billing period, at Incogni's sole discretion. This means if you cancel after 30 days, you are unlikely to recover the fees you have paid. However, your right to cancel and stop future charges remains firm under consumer law.

Refunds for reseller and app store purchases

If you bought Incogni through NordVPN, Surfshark, Paddle, or an app store, you cannot request a refund from Incogni. Instead, contact the reseller or app store directly. Apple App Store and Google Play each offer their own refund windows (typically 15 to 48 hours for app store subscriptions), and third-party platforms like Paddle or NordVPN honour their own refund policies. Stopee advises checking the reseller's terms before requesting a refund, as policies vary.

How to request a refund from incogni

Email Incogni support at the address provided in your account or help centre. Include your account email, the date you subscribed, and a brief reason why you want a refund. Submit this request within 30 days of your initial purchase for the best chance of approval. Keep a copy of your request and any response for your records.

Common mistakes to avoid when cancelling

Cancelling a subscription seems simple, but small oversights can leave you exposed to unwanted charges or confusion. Here are the pitfalls that catch most people off guard.

Mistake 1: cancelling through the wrong platform

If you bought via NordVPN or the App Store but contact Incogni support, you will lose time going in circles. Incogni cannot cancel subscriptions they did not sell directly. Check your receipt or confirmation email to see who charged you, then cancel with that exact merchant. Stopee has seen customers delayed by weeks because they contacted the wrong platform first.

Mistake 2: not saving your cancellation confirmation

A missing confirmation email or screenshot is dangerous. If Incogni charges you after cancellation and you have no proof of your request, disputing the charge becomes harder. Screenshot the cancellation page, save the confirmation email, and note the cancellation date in your calendar.

Mistake 3: cancelling too close to your renewal date

If your renewal is tomorrow and you cancel today, Incogni may still charge you if the cancellation processes late. Cancel at least 3 to 5 days before your renewal date to build in a safety margin. Check your account for the exact renewal date before taking action.

Mistake 4: forgetting to cancel app store or reseller subscriptions separately

Cancelling your Incogni account does not automatically cancel an app store subscription. You must cancel the subscription within Apple or Google separately, or you will be charged when your next renewal arrives. Stopee strongly recommends handling both cancellations on the same day so you do not forget the second one.

Mistake 5: requesting a refund outside the 30-day window without justification

Asking for a refund 60 days after purchase will almost always be denied. If you believe you deserve a refund due to poor service, contact Incogni support immediately with specific evidence (e.g., "removal requests were not submitted for 45 days"). A weak refund request outside the guarantee period wastes time; instead, focus on stopping future charges by cancelling promptly.

Checklist for a clean incogni cancellation

Use this checklist to ensure you have covered every step and will not face surprise charges or confusion after cancelling.

• Confirm where you purchased Incogni (direct website, NordVPN, Surfshark, Paddle, Apple, or Google).
• Log into your account and find your renewal date in Subscription and Billing settings.
• Click "Cancel subscription" and follow all prompts to completion.
• Screenshot or save the cancellation confirmation page.
• Save the cancellation confirmation email (check spam if it does not arrive within 5 minutes).
• If you used an app store or reseller, cancel the subscription through that platform too.
• Mark your calendar 3 days after your final renewal date; check your credit card or bank statement on that day to confirm no new charge.
• If you qualify for a 30-day refund, submit your request with your order number and account email within the window.
• Keep all cancellation emails and confirmation screenshots for at least 6 months in case you need to dispute a charge later.

Incogni alternatives and privacy services to consider

If you are cancelling because you want better results, lower cost, or a different approach to data removal, several alternatives exist. Below is a quick comparison of popular privacy and data-removal services operating in South Africa.

Common alternatives to incogni

South Africa's Protection of Personal Information Act (POPIA) gives you the right to request removal from data processors directly, at no cost. If you are cancelling Incogni due to cost, managing removal requests yourself is a valid alternative, though it requires more effort and patience.

Escalation contact and company address

If you need to escalate a dispute or lodge a formal complaint about Incogni, use the contact details below. Stopee recommends sending all escalations via registered email or certified mail to create a paper trail.

Incogni inc. contact information

Registered office (headquarters): Incogni Inc., Los Angeles, California, USA. This is the primary incorporation address for the company.

EU representative and support: Incogni's EU representative is listed as Surfshark B.V., Amsterdam, Netherlands. For data-related inquiries or GDPR/POPIA-related complaints, you may reference this office in your correspondence.

To escalate a complaint: Send a formal letter or email to Incogni support (available via support.incogni.com). Include your account email, order number, the date of the issue, and a clear description of your concern. If Incogni does not respond within 20 business days, file a complaint with the National Consumer Commission (NCC) at www.nccc.org.za or contact them via phone at +27 (0)10 493 7400.

Consumer protection escalation

The National Consumer Commission is South Africa's authority for consumer disputes. If Incogni refuses to honour a refund, cancellation, or removes a charge unfairly, the NCC can investigate and compel Incogni to act. Stopee has helped thousands of consumers escalate to the NCC and recover money; you have the same right to protection under the Consumer Protection Act.

Final thoughts on cancelling incogni responsibly

Cancelling Incogni is straightforward when you follow the right process: identify where you bought it, log in, cancel the subscription, and save your confirmation. Do not fall for the common mistakes that leave people exposed to surprise charges. If Incogni refuses to honour its cancellation or refund policy, your consumer rights under South African law protect you, and the National Consumer Commission stands ready to intervene. Whether you are switching to another privacy service, managing data removal yourself, or stepping back from subscription privacy tools entirely, Stopee empowers you to cancel with confidence and transparency. You deserve control over your subscription and your privacy, and Stopee has helped thousands of South African consumers cancel subscriptions, claim refunds, and move forward without unnecessary charges or hassle.