Manage Jobscan

How to cancel jobscan and claim your refund in singapore

What jobscan is and why you might want to cancel

Jobscan is a software tool designed to help job seekers align their resumes, cover letters and LinkedIn profiles with applicant tracking systems (ATS). The platform scans your documents against job descriptions, suggests keyword optimizations and rates how well your resume matches each role. If you've signed up for a paid plan but no longer need this service, or if you want to explore alternatives, Stopee can guide you through every step of cancelling your subscription.

Main features jobscan offers

Jobscan's core function is resume optimization. You upload your resume and paste a job description; the tool compares them and flags missing keywords, formatting issues and structural problems. Paid plans unlock unlimited scans, a cover letter generator, a LinkedIn profile optimizer and a built-in job tracker. The Free tier gives you 5 initial scans plus 5 monthly scans, which suits casual job hunters. If you've stopped job hunting or prefer manual resume tweaking, paying for these features no longer makes sense for your situation.

When cancellation makes sense

You might cancel Jobscan if your job search has concluded, if you prefer working with a recruiter, or if you've found another ATS-checking tool that suits your needs better. Some users discover they rarely use the scans after the first month, making the subscription feel like a drain on their budget. Whatever your reason, Stopee empowers you to understand your options before you commit to cancelling.

Your consumer rights in singapore

Cooling-off rules and digital services

Singapore's Consumer Protection (Fair Trading) Act grants a 5 business day cooling-off period, but only for certain direct-sales or unsolicited contracts-primarily those conducted offline or by telephone. Digital subscription services like Jobscan typically fall outside this protection because they are concluded online through your voluntary acceptance of the terms. This means you cannot rely on the cooling-off clause to reverse a Jobscan purchase automatically.

Your right to cancel and refund eligibility

You have the right to cancel your Jobscan subscription at any time via the platform's account settings. However, receiving a refund is subject to Jobscan's stated refund policy: refunds are available only if you request them within 2 calendar days from the start of your billing cycle and you have not used the service during that period. If Jobscan refuses an eligible refund request, you can escalate to the Consumers Association of Singapore (CASE) at www.cas.org.sg, which acts as Singapore's independent consumer watchdog. Stopee recommends documenting all communication with Jobscan before escalating, including screenshots of your account and email records of your refund request.

Pricing plans and what you're paying for

Jobscan's plan breakdown in singapore dollars

Jobscan displays prices in USD on its website; the approximate SGD conversions below are estimates based on current rates and are provided as a guide only. Actual charges in your account may vary depending on exchange rates at the time of billing. Before you commit to cancelling, review which plan you are currently on so you can understand your billing cycle and cancellation eligibility.

Understanding your billing cycle

If you enrolled in the Monthly Plan, your subscription renews every calendar month on the same date you signed up. The Quarterly Plan renews every three months. Knowing your renewal date matters because Jobscan's refund window-2 calendar days from the start of your billing period-is tied to this date. If you cancel after that 2-day window closes, you forfeit any refund rights for that cycle. Stopee advises logging into your account right now and noting down your next renewal date in your phone calendar or diary.

How to cancel jobscan step by step

Cancelling via the jobscan website

Cancelling through Jobscan's website is the most direct route and takes fewer than 5 minutes. Follow these steps carefully to ensure your cancellation goes through without error.

1. Visit www.jobscan.co and log in with your email and password.
   • If you have forgotten your password, click "Forgot password?" on the login page and follow the email recovery instructions.
2. Click on your account menu in the top right corner (usually a profile icon or your name).
   • Look for options labeled "Account settings," "Billing," or "Subscription"-the exact label varies slightly depending on when your account was created.
3. Navigate to the Billing or Subscription section.
   • You will see your current plan name, next renewal date and payment method listed here.
4. Look for the "Cancel Plan," "Cancel subscription" or "Downgrade to Free" button.
   • Warning: Do not click "Delete account" unless you want to permanently remove your account and all saved resumes. Cancelling your subscription preserves your account and data on the Free tier.
5. Click the cancellation button and confirm your choice when prompted.
   • Jobscan may display a brief survey asking why you are cancelling. You can skip this or provide feedback; your answer does not affect your cancellation.
6. Refresh your account page or check your email for a cancellation confirmation.
   • Pro tip: Forward this confirmation email to yourself or save a screenshot as proof of your cancellation date. This becomes important if you later dispute a charge or need to verify when your paid access ends.

Cancelling jobscan purchased via apple app store

If you subscribed to Jobscan through the Apple App Store on an iPhone, iPad or Mac, Apple handles the billing and renewal, not Jobscan directly. You must cancel through Apple's system.

1. On your iPhone or iPad, open the Settings app.
   • On a Mac, open System Preferences or System Settings.
2. Tap or click your name at the very top of the settings menu.
   • This opens your Apple ID account page.
3. Select "Subscriptions" (or "Media & Purchases" on older iOS versions, then "Subscriptions").
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find Jobscan in the list and tap it.
   • If Jobscan does not appear, it may already be cancelled.
5. Tap "Cancel subscription" and confirm your choice.
   • Apple will ask if you want to cancel immediately or at the end of your billing cycle. Choose based on your preference and whether you want to retain access until the current period ends.
6. Check your email for Apple's cancellation confirmation.
   • Pro tip: Apple typically charges on the same date each month, so note that date so you know when your paid access ends.

Cancelling jobscan purchased via google play store

If you subscribed via the Google Play Store on an Android device, Google manages your billing and you must cancel through Google's subscription portal.

1. Open Google Play Store on your Android device or visit play.google.com on a web browser.
   • A web browser approach is often clearer because the menu layout is more stable.
2. Tap or click the profile icon in the top right corner and select "Payments and subscriptions."
   • You may need to sign in with your Google account if you are not already logged in.
3. Tap or click "Subscriptions."
   • This shows all active subscriptions linked to your Google account.
4. Find Jobscan in the list and tap or click it.
   • If you do not see Jobscan, your subscription may already be cancelled.
5. Select "Cancel subscription" and confirm when prompted.
   • Google will confirm the cancellation date and your continued access until that date.
6. Check your Gmail inbox for Google's cancellation confirmation.
   • Warning: Google Play subscriptions can take up to 24 hours to fully process a cancellation in the system, so do not panic if your account still shows as active for a few hours after you cancel.

What happens after you cancel jobscan

Your access and account status

When you cancel your paid subscription, your Jobscan account does not disappear immediately. Instead, your subscription simply stops renewing. You retain access to your paid plan features until the end of your current billing cycle. On the renewal date, your account automatically downgrades to the Free tier. This means your unlimited scanning reverts to 5 scans per calendar month, and premium features like the cover letter generator and LinkedIn optimizer become locked. Your account data-all your saved resumes, scan history and job notes-remains in your Free account unless you manually delete it.

Billing and automatic renewal

Cancelling stops all future automatic charges. Once your cancellation is processed, Jobscan will not charge your payment method on your next renewal date. However, if you cancel on day 20 of a 30-day cycle, you still have access until day 30. Importantly, cancellation does not trigger an automatic refund for the current cycle; it only stops future charges. If you qualify for a refund (see refund section below), you must request it separately within the required window.

Exporting and saving your data

Before your paid access ends, export any resumes, cover letters or notes you created in Jobscan and save them to your computer or cloud storage. Jobscan does not automatically provide an export tool, so you will need to manually copy and paste your content. Once you downgrade to the Free tier, you can still access this data, but it is wise to secure local copies now in case you decide to delete your account later or if Jobscan changes its data retention policies.

Refund eligibility and how to request one

Jobscan's official refund policy

Jobscan offers refunds only under strict conditions: you must request your refund within 2 calendar days from the start of your billing cycle and you must not have used the service during that period. "Using" the service means scanning a resume, accessing the cover letter generator or using any other paid feature. If Jobscan approves your refund, a processing fee may be deducted from the amount returned, as per their terms of service. This policy is much stricter than many consumer expectations, and it means if you sign up, scan one resume and then request a refund on day 3, you will not qualify.

How to request a refund from jobscan

1. Prepare your refund request details: your Jobscan account email address, the date you signed up and the reason you believe you are eligible (e.g., "I have not used the service and it is within 2 days of my billing cycle start").
   • Be concise but clear; vague requests are more likely to be rejected or delayed.
2. Locate Jobscan's support contact method.
   • Visit the Jobscan website and look for a "Contact us," "Help" or "Support" link, usually in the footer. Many support portals require you to create a ticket rather than email directly.
3. Send your refund request with the subject line "Refund Request" or "Billing Dispute."
   • Include your account email, the order date and order ID if you have it (usually found in your email confirmation).
4. Wait for Jobscan's response, typically within 5 to 10 business days.
   • Pro tip: Save all emails and reference numbers. If Jobscan denies your refund, you may need this documentation if you escalate to CASE.
5. If Jobscan denies your request and you believe it was unfair, consider escalating to the Consumers Association of Singapore (CASE).
   • Stopee recommends filing a CASE complaint only if you have strong evidence (e.g., you signed up and never logged in again, all within the 2-day window). CASE can review the dispute but cannot force Jobscan to refund you; they can mediate and recommend action.

Refunds for app store and google play purchases

If you purchased Jobscan via Apple or Google Play, refund requests are handled by those platforms, not by Jobscan. Apple typically allows refunds within 14 days of purchase if the app did not meet your expectations. Google Play offers similar flexibility. Contact the App Store or Google Play support team directly with your receipt and reason for the refund. These platforms often approve refunds more readily than Jobscan's direct policy allows, so this is worth exploring if you subscribed through a mobile app.

Common mistakes people make when cancelling jobscan

Avoiding pitfalls and regret

Cancelling a subscription can feel stressful, especially if you are unsure whether you made the right call. Many job seekers have found themselves struggling with Jobscan cancellation simply because they missed a crucial step or misunderstood the timing.

One frequent mistake is cancelling immediately after signing up, only to realize later that you misread the refund policy and actually needed to wait until day 2 of your billing cycle to qualify for a refund. Another error is assuming your account will be deleted when you cancel; instead, your account downgrades to Free, which some users find confusing. A third trap is subscribing via your mobile app and then looking for a cancellation button in the web dashboard-the two systems are often separate, and you must cancel where you subscribed.

Many people also overlook the importance of taking a screenshot or saving a confirmation email after they cancel. Without proof of your cancellation date, you might struggle to dispute a charge that appears on your bank statement weeks later. Finally, some users forget that their Free tier account can still scan resumes (at a reduced rate), so they mistakenly think their account has been deleted when, in fact, it is still active on the free plan.

How to avoid these pitfalls

Before you cancel, log into your Jobscan account and write down your current plan name, next renewal date and how much you are being charged. Screenshot your billing page as proof. If you qualify for a refund (within 2 days of your billing cycle start and with zero service usage), submit your refund request immediately-do not wait. If you subscribed via a mobile app, cancel through that same app or through the App Store / Google Play, not through the web dashboard. After you cancel, save a copy of the confirmation email to your computer or cloud storage. If a charge appears on your statement after your cancellation date, you will have clear evidence that your subscription was already cancelled and you can dispute the charge with your bank.

Before you cancel: questions to ask yourself

Is cancellation the right move for you?

Before you hit the cancel button, pause and consider whether Jobscan still serves your job search. If you are actively job hunting and submitting resumes weekly, the unlimited scans on a paid plan can save you significant time optimizing each application. If your job search has stalled or you have landed a role, cancelling makes sense. If you are unsure, consider downgrading to the Free tier first (by cancelling your paid plan) and using your 5 monthly scans strategically. This gives you a grace period to test whether you actually miss the paid features before you commit to cancelling fully.

Alternatively, if you are midway through your billing cycle and worried about wasting money, remember that Jobscan does not offer pro-rata refunds for cancellations after the 2-day window closes. So if you are already 20 days into a 30-day cycle, cancelling now saves you only 10 days' worth of charges-often not worth the hassle if you think you might return to active job hunting.

Your cancellation checklist

Use this checklist to ensure your Jobscan cancellation is complete and conflict-free. Work through each item before you consider yourself fully cancelled.

Contact jobscan for support or disputes

Jobscan's primary mailing address

If you need to lodge a formal complaint or dispute a charge, Jobscan's registered corporate address is 1518 1st Ave S, Suite 201, Seattle, WA 98134-1456, USA. This address is used in official company filings, including work visa and immigration-related documents. Additional known locations include 4616 25th Ave NE, number 388 and 89 Yesler Way, both in Seattle. When you contact Jobscan or file a formal complaint, reference these details in case you are directed to multiple offices.

How to escalate if jobscan refuses to help

If Jobscan denies your refund request and you believe the decision is unfair, escalate your dispute to the Consumers Association of Singapore (CASE). You can file a complaint at www.cas.org.sg or contact them at +65 6100-0315. Provide CASE with screenshots of your account, emails from Jobscan, proof of payment and a detailed explanation of your dispute. While CASE cannot force Jobscan to refund you, they can mediate the dispute and recommend action. Stopee recognizes that escalation takes time, but it is your right as a consumer to have an independent party review an unfair billing decision.

Conclusion: take control of your subscription

Cancelling Jobscan is straightforward once you know where to click and what to expect. The key steps are simple: log in, find your account settings, click cancel and confirm. What complicates the process for many people is not understanding the refund window, forgetting to save a confirmation, or not knowing which platform handles their subscription if they signed up via an app. Stopee has helped thousands of consumers cancel subscriptions they no longer need, reclaim refunds they thought were lost and avoid future billing surprises.

Whether you are stepping away from your job search temporarily or switching to a different tool, you now have the knowledge to cancel Jobscan without error. Remember to export your data, save your confirmation and, if you qualify, submit your refund request promptly. If Jobscan resists or refuses without good reason, escalate to CASE and protect your consumer rights. Stopee is here to empower you to manage your own subscriptions confidently and recover money that rightfully belongs to you. Visit Stopee at stopee.com for guides on cancelling other services and protecting yourself from unwanted charges.