Manage Camscanner

How to cancel CamScanner in singapore and reclaim control of your subscription

What CamScanner is and why you might want to cancel

CamScanner is a mobile document scanning application that transforms photos of physical papers into digital PDFs or images. The app sits on your phone and lets you capture documents, clean them up with automatic edge detection, and organise them in the cloud. Many people find it genuinely useful for quick scanning tasks, but subscription costs can creep up over time, especially if you signed up for a trial and forgot about auto-renewal.

At Stopee, we help thousands of consumers cancel unwanted subscriptions each month, and CamScanner frequently appears on the list. The app offers a free tier with basic scanning, but the premium tiers lock away features like advanced OCR (optical character recognition), higher export quality, and extra cloud storage behind a paywall. If you've decided those paid features aren't worth the monthly charge, you're in the right place.

Core features locked behind premium plans

CamScanner's free version lets you scan documents and store them locally, but premium unlocks collaboration tools, batch processing, and unlimited cloud synchronisation across devices. The paid plans range from weekly subscriptions to annual packages, with pricing that varies by region and platform. If you're using CamScanner only occasionally, the premium cost often outweighs the benefit, which is why cancellation becomes the smart choice.

Why subscription costs add up quickly

CamScanner uses a tiered pricing model with weekly, monthly, and yearly options. The weekly plan might seem like a low commitment, but it renews automatically, and many users don't notice the repeated charges until they review their bank statements. Stopee exists to help you stop these sneaky renewals and take back control of your money.

CamScanner pricing in singapore and subscription plans

Here's what you'll pay for CamScanner on the Singapore App Store and Google Play Store as of early 2025. Prices are shown in SGD and include all available subscription tiers.

The weekly plan costs the most per day but locks you in for the shortest period. If you signed up for a trial and forgot to cancel within the trial window, you're now paying every week until you act. Stopee recommends checking your current active subscription type first, as the steps to cancel differ depending on whether you subscribed via Apple, Google, or CamScanner's web platform.

Your consumer rights when cancelling CamScanner

Singapore's Consumer Protection (Fair Trading) Act gives you strong rights when dealing with subscription services. You have the right to cancel a subscription before auto-renewal charges hit your account, and merchants must make cancellation as easy as signup.

What the law guarantees you

Under Singapore's Consumer Protection legislation, CamScanner must provide a straightforward cancellation mechanism. You have the right to terminate a subscription contract without undue barriers, and the company cannot bury the cancellation process or make it intentionally difficult. If CamScanner refuses to process your cancellation or delays unreasonably, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

When you're entitled to a refund

If you cancel within the trial period (usually the first 3 to 7 days, depending on your platform), you're entitled to a full refund from Apple, Google, or CamScanner directly. After the trial period ends, refund eligibility depends on your payment method. Stopee advises that App Store and Google Play Store subscriptions fall under Apple and Google's refund policies, not CamScanner's, so you'll need to request refunds directly from those platforms.

How to cancel CamScanner on iPhone via the app store

Cancelling on iPhone stops future charges while keeping your access until your current billing period ends. Follow these steps in order and you'll be done within two minutes.

1. Open the Settings app on your iPhone.
   • Tap your name at the top of the screen.
   • Select Subscriptions from the menu.
2. Find CamScanner in your active subscriptions list.
   • Tap on CamScanner to open the subscription details.
   • Look for the Cancel Subscription button.
3. Tap Cancel Subscription.
   • Apple may ask you why you're cancelling; you can skip this step or provide feedback.
   • Confirm the cancellation when prompted.
4. Wait for the confirmation screen.
   • You should see "Subscription Cancelled" and the date your access ends.
   • Screenshot this confirmation for your records.

Pro tip: Apple often offers a discount or free extension to keep you subscribed. Ignore these offers if you're certain you want to cancel. Once you confirm cancellation, your subscription will not renew after the current billing cycle, but you keep full access until that date passes.

What happens after you cancel on the app store

Your account doesn't close, and CamScanner doesn't delete your scanned documents. You simply lose access to premium features when the current period ends. You can resubscribe anytime if you change your mind, but no charges will occur unless you manually restart the subscription.

How to cancel CamScanner on android via google play store

Android cancellation works similarly to iPhone but through Google's interface. The process takes about two minutes and stops all future charges immediately.

1. Open the Google Play Store app on your Android phone.
   • Tap your profile icon in the top-right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions from the menu.
   • Scroll through your active subscriptions until you find CamScanner.
   • Tap on the CamScanner entry.
3. Select Cancel subscription.
   • Google may display a cancellation survey or offer.
   • Proceed with the cancellation confirmation.
4. Confirm the cancellation when the final prompt appears.
   • You'll see your access end date displayed.
   • Save a screenshot of this confirmation page.

Warning: Google Play sometimes shows a retention offer at the final step, offering a discount month or trial extension. Ignore this if your goal is to cancel completely. Your decision stands the moment you tap the final confirm button, and no charges occur after your current period expires.

Keeping premium access until your billing date

When you cancel on Google Play, your premium features remain active through the end of your current billing cycle. You can continue using advanced scanning, OCR, and cloud sync at no extra cost until that date arrives. This is one of the consumer-friendly protections built into app store subscriptions.

How to cancel CamScanner via web or direct subscription

If you subscribed directly on CamScanner's website rather than through an app store, the cancellation process is more manual and requires you to contact the company's support team.

1. Gather your account details.
   • Locate the email address associated with your CamScanner account.
   • Note your subscription plan type (weekly, monthly, or yearly).
   • Find your order or invoice number if you have one.
2. Email CamScanner support at their official support address.
   • Request cancellation of your subscription explicitly.
   • Include your email address and the date you want cancellation to take effect.
   • Ask for written confirmation of the cancellation.
3. Wait for CamScanner's response.
   • Support typically replies within 24 to 48 hours.
   • They will confirm the cancellation and provide an end date.
4. Save all email correspondence.
   • Keep copies of your cancellation request and their confirmation.
   • These serve as proof if billing issues arise.

Warning: CamScanner's web subscriptions do not have a self-service cancellation option in your account dashboard. Many users search their account settings looking for a cancel button and never find one, leading to continued charges. This is why emailing support is your only path for web subscriptions. Stopee recommends sending your cancellation request from the email address linked to your subscription for faster processing.

Why web subscriptions require manual contact

Direct subscriptions billed through CamScanner's website, rather than app stores, sit outside Apple and Google's infrastructure. This means the company controls the cancellation process entirely, and they've chosen not to build a self-service cancellation portal. This isn't uncommon, but it does slow things down and create friction. Document everything in writing so you have proof of your cancellation request.

What happens after you cancel CamScanner

Cancellation is not deletion. Your documents, account, and settings remain unless you actively remove them. Here's exactly what changes and what stays the same once your subscription ends.

Your access after cancellation

Once your paid period expires, you drop back to CamScanner's free tier. This means you lose access to premium scanning features, advanced export options, and priority cloud storage. Your previously scanned documents remain in your account, but you cannot export them at premium quality or use collaborative features anymore. If you need those documents in high quality, export them before your subscription ends.

Your data and account remain intact

Cancelling does not trigger automatic deletion of your account or scanned documents. All your PDFs, images, and metadata stay stored in CamScanner's servers until you manually delete them or your account is inactive for an extended period (typically 1 to 2 years, depending on CamScanner's retention policy). You can log back in anytime to retrieve your files.

Billing stops immediately for app store subscriptions

If you cancelled via Apple or Google, no further charges occur after your current period ends. Monitor your bank statements for 30 days after cancellation just to be sure no stray charges appear. If you see unexpected CamScanner charges after cancellation, report it immediately to your bank and contact CamScanner support with your cancellation confirmation screenshot.

Will you get a refund for CamScanner?

Refund eligibility depends entirely on when you cancel and which payment method you used. Stopee explains the different scenarios below so you know what to expect before you ask.

Refunds for app store subscriptions (iPhone)

Apple handles all refunds for App Store purchases, not CamScanner. If you cancel within 14 days of your first charge (the standard trial window), you may qualify for a full refund. After 14 days, refunds become harder to obtain but are possible in cases of accidental charges or service failure.

• Go to the App Store on your iPhone and tap your profile icon.
• Select Purchased, then My Purchases.
• Find the CamScanner charge and swipe left (or long-press).
• Tap Report a Problem and explain why you want a refund.
• Apple reviews your request and responds within 3 to 5 days.

Be honest in your reason. "I didn't know it was a paid subscription" or "I thought the trial extended longer" are common and often approved. Apple is generally sympathetic to accidental charges within the first trial period.

Refunds for google play subscriptions (Android)

Google Play's refund window is tighter than Apple's, typically 48 hours from your first charge. If you request a refund within this window, approval is likely. After 48 hours, refunds are rare except in cases of technical issues or fraud.

• Open the Google Play Store and tap your profile icon.
• Select Payments and subscriptions, then Subscriptions.
• Tap CamScanner, then Report a problem.
• Choose your reason and submit the request.
• Google typically responds within 2 to 7 business days.

Pro tip: If you miss Google's 48-hour window, escalate to Google Support directly rather than giving up. Explain that the charge was accidental or that you were unaware of auto-renewal. Google sometimes grants refunds as a goodwill gesture even outside the standard window.

Refunds for direct web subscriptions

CamScanner's direct subscription refund policy is strict. The company generally does not issue refunds for used subscription periods, even within the trial window, unless the service was unavailable or you request it before your first charge is finalised. Partial refunds are exceptionally rare.

• Request a refund in writing via email to CamScanner support within 3 days of your charge.
• Explain that you want to cancel and request a refund of the first payment.
• Include your order number and the reason for the request.
• CamScanner may approve a one-time refund as a courtesy, but this is not guaranteed.

If CamScanner refuses your refund request for a direct subscription, you can escalate to your bank or credit card issuer and dispute the charge. You have the right to request a chargeback if the merchant refuses a reasonable refund request within the trial period.

Common mistakes people make when cancelling CamScanner

Cancellation feels simple until you hit a real roadblock. We see the same mistakes over and over, and a few minutes of care can save you weeks of frustration and wasted money.

Deleting the app instead of cancelling the subscription

This is the number one mistake. Removing CamScanner from your phone does not cancel your subscription. The renewal still happens automatically, and you keep paying even though the app is gone. The only way to stop charges is to cancel the subscription itself through Settings (iPhone), Google Play (Android), or via email support (web).

Assuming the trial period is longer than it actually is

CamScanner often offers 3, 7, or 14-day trials depending on promotions. The trial end date is not always clearly displayed during signup, and many users assume they have more time than they do. Check your App Store or Google Play account within 24 hours of signing up to confirm your trial length and set a phone reminder to cancel before it ends.

Not saving your cancellation confirmation

If you cancel via App Store or Google Play, take a screenshot of the confirmation screen showing your access end date. If billing errors occur later, this screenshot is your proof of cancellation. For web subscriptions, save the email response from CamScanner support confirming the cancellation. Stopee sees cases where users cancel successfully but lack evidence when disputing unexpected charges months later.

Ignoring retention offers at the final step

Apple, Google, and sometimes CamScanner itself will offer discounts or free months before you confirm cancellation. If you're sure you want to cancel, ignore these offers completely. Once you've decided, proceeding with cancellation is faster than negotiating a discount you probably won't use.

How to check if your CamScanner subscription is actually cancelled

After you cancel, verify the action was successful. Do this immediately while you still remember the steps you took.

1. Return to your subscription settings 2 to 5 minutes after cancelling.
   • On iPhone: Settings > Your Name > Subscriptions > CamScanner.
   • On Android: Google Play Store > Profile > Payments and subscriptions > Subscriptions > CamScanner.
   • On web: Log into your CamScanner account and check your subscription status.
2. Confirm that CamScanner is no longer listed as an active subscription.
   • You should instead see a label like "Cancelled" or "Expires on [date]".
   • If it still shows "Active" or "Renews on [date]", the cancellation did not go through.
3. Review your bank statement 2 to 3 days later.
   • Confirm that no new charge appears for CamScanner on the renewal date.
   • If a charge does appear after cancellation, report it to your bank immediately.

Pro tip: Set a calendar reminder for 3 days before your current subscription period ends. Check your bank statement on that day to make sure no renewal charge posts. This catches billing issues before you've lost too much money.

Comparison: should you keep CamScanner or cancel

Here's a quick reference to help you decide whether paying for CamScanner makes sense for your situation.

The free version of CamScanner is genuinely useful for scanning the occasional receipt, contract, or document. If that's your use case, cancel the premium subscription. Premium makes sense only if you're a heavy user who depends on cloud collaboration, batch processing, or professional-grade exports multiple times per week.

Summary: your next steps to cancel CamScanner

You now have everything you need to cancel CamScanner confidently. Here's your action plan:

1. Decide which payment method you used: App Store, Google Play, or CamScanner's website.
2. Follow the exact steps outlined in the section matching your method (iPhone, Android, or web).
3. Take a screenshot of your cancellation confirmation immediately.
4. Verify the cancellation took effect 2 to 5 minutes later.
5. Monitor your bank statement for 30 days to confirm no charges occur.

If you run into resistance, don't accept delays or excuses. Under Singapore's Consumer Protection (Fair Trading) Act, CamScanner must process your cancellation promptly, and the Consumers Association of Singapore (CASE) will back you up if the company stalls. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money, and the same consumer protections apply to your CamScanner subscription.

Taking action today stops the bleeding on your account and reclaims control of your spending. Once your current period ends, you'll keep full access to your scanned documents at no cost using the free tier. Cancel now, and you'll be relieved you did.