Manage Iscanner

How to cancel iScanner in singapore: your complete guide to stopping charges

What is iScanner and why you might cancel

iScanner is a document scanning and management app available on iOS, Android and web platforms. It lets you digitise documents, extract text through OCR technology, edit PDFs and store files in the cloud. The service offers both free and premium tiers, with recurring subscriptions and one-time purchases available across different platforms.

You may decide to cancel if you no longer need document scanning, prefer alternative apps, or want to stop recurring charges eating into your budget. Whatever your reason, Stopee is here to walk you through the cancellation process step by step, ensuring you avoid common traps and keep your data safe.

Understanding your subscription type matters

iScanner offers multiple subscription models: one-time in-app purchases on iOS and Android, weekly or annual cloud storage plans, and web-based subscriptions. Your cancellation method depends entirely on where and how you subscribed. Cancelling through the wrong channel won't stop your charges, so identifying your subscription type first is essential.

IScanner pricing and subscription plans in singapore

Here's what iScanner costs in Singapore across all available plans.

Complete pricing table

Key pricing notes for singapore users

Weekly and annual storage subscriptions renew automatically unless you cancel. One-time purchases do not recur, so you only pay once and keep access permanently. Prices shown reflect current Singapore App Store listings and may vary if promotional pricing applies. If you're on a recurring plan (weekly or annual storage), you must actively cancel to prevent the next charge.

How to cancel iScanner on iOS (App store)

If you subscribed to iScanner through Apple's App Store on your iPhone or iPad, follow these exact steps to cancel your subscription.

Step-by-step iOS cancellation process

1. Open the Settings app on your iPhone or iPad.
   • Tap your Apple ID name at the top of the Settings menu.
   • Select Subscriptions from the list that appears.
2. Find iScanner in your active subscriptions list.
   • Scroll through and locate "iScanner" by name.
   • Tap on it to open the subscription details page.
3. Tap Cancel Subscription at the bottom of the screen.
   • Apple will show you the renewal date and confirm you wish to cancel.
   • Select Confirm to finalize the cancellation.
4. Verify the cancellation appears in your subscription list.
   • Return to Subscriptions to confirm iScanner no longer shows as active.
   • You may see a "Manage" option if the subscription is paused or pending expiry.

Critical iOS warnings and timing

Warning: Deleting the iScanner app from your iPhone does NOT cancel your App Store subscription. The subscription continues to renew on your billing date even after you remove the app. Similarly, deleting your iScanner account does not stop App Store charges. You must cancel through Settings directly.

Pro tip: Cancel at least 24 hours before your next renewal date to avoid being charged for another billing period. If you cancel 2 hours before renewal, the charge will typically still process because Apple's billing system has already initiated it.

How to cancel iScanner on android (Google play)

Android users who subscribed through Google Play Store need to follow a different path to stop recurring charges.

Step-by-step android cancellation process

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions from the menu.
2. Tap Subscriptions from the options that appear.
   • You will see all active subscriptions linked to your Google account.
3. Find and select iScanner from the subscription list.
   • Tap the subscription name to view details and renewal information.
4. Tap Cancel subscription at the bottom of the details screen.
   • Google will ask you to confirm and may offer reasons to stay or discounts to continue.
   • Proceed with the cancellation by confirming your choice.
5. Confirm the cancellation has been processed.
   • Return to your subscriptions list to verify iScanner no longer appears as active.

Critical android warnings and timing

Warning: Uninstalling the iScanner app will not stop Google Play billing. Your subscription will continue to charge your payment method on the renewal date regardless of whether the app remains on your device. Deleting your iScanner account also does not cancel the Google Play subscription. You must cancel through Google Play directly.

Pro tip: Cancel at least 24 hours before renewal to avoid the next charge. Google Play processes billing automatically at midnight on your renewal date in your local timezone, so timing matters.

How to cancel iScanner web subscriptions

If you subscribed directly on iScanner's website rather than through the App Store or Google Play, you must cancel through their account portal.

Step-by-step web cancellation process

1. Visit iScanner's official website and log in to your account.
   • Use the email and password you registered with.
   • If you cannot remember your password, use the "Forgot password" option to reset it.
2. Navigate to your Account Settings or subscription management page.
   • Look for links labelled "Account", "Settings", "Billing", or "Subscription" in the user menu.
   • The exact location varies, so check the account dropdown or profile menu.
3. Find your active subscription in the subscription controls section.
   • You should see your current plan, renewal date and a "Cancel" or "Manage" button.
4. Click Cancel Subscription and confirm the action.
   • iScanner may show a confirmation message asking you to verify.
   • Confirm again to finalize the cancellation.
5. Verify cancellation by checking your email for a confirmation message.
   • iScanner typically sends an email receipt confirming the cancellation.
   • Save this email as proof of cancellation if you need to dispute charges later.

Web subscription cancellation notes

Web subscriptions cannot be cancelled through the App Store or Google Play, even if you also have app-based subscriptions. You must cancel each subscription on the platform where you created it. If you subscribed on iScanner's website, you have no way to stop charges through Apple or Google. Always remember which platform you used when you signed up.

What happens after you cancel iScanner

Cancellation doesn't mean instant loss of access. Understanding what comes next helps you plan your transition to another app.

Access and service duration after cancellation

After you cancel a recurring subscription, you retain full access to iScanner until the current billing period ends. If you cancelled on 15 March and your renewal date was 20 March, you keep the paid features until 20 March. After that date, you lose access to premium features (including cloud storage and advanced editing) unless you resubscribe. Your free-tier features remain available regardless of cancellation.

Auto-renewal stops immediately upon cancellation, so you will not be charged again after the current period expires. No additional charges will appear on your payment method.

Your account and documents after cancellation

Cancelling your subscription does not delete your iScanner account or any documents you have stored. Your scanned files, PDFs and account history remain unless you manually delete them. However, if you had cloud storage as part of your subscription, you lose access to files stored in the cloud once your subscription ends. Files saved locally on your device are unaffected.

Pro tip: Back up any important documents before your subscription period ends. Download them to your phone, tablet or computer so you do not lose them when cloud access expires. Stopee recommends exporting critical scans in PDF format to ensure portability across devices.

Refunds for iScanner purchases in singapore

Your refund eligibility depends on the platform where you subscribed and how long ago you made the purchase.

App store and google play refunds

Refunds for purchases made through Apple's App Store or Google Play Store follow Apple's and Google's refund policies respectively, not iScanner's. Apple typically allows refund requests within 14 days of purchase, and Google has a similar 48-hour window for most purchases. iScanner itself does not process these refunds; you must request them directly through the platform where you paid.

To request an App Store refund, open the Settings app, go to your Apple ID, tap Purchase History, find iScanner, and select "Report a Problem". For Google Play, open the Play Store app, navigate to your Purchases, find iScanner, and select "Report a problem". Follow the prompts to request a refund through each platform's system.

Web purchase refunds and local consumer law

iScanner's website subscriptions are generally non-refundable once purchased. However, Singapore's Consumer Protection (Fair Trading) Act gives you certain protections. If iScanner fails to deliver the service or misrepresents features, you have grounds to dispute the charge. Additionally, if you cancel within 14 days of purchase and can demonstrate the service did not meet your reasonable expectations, you may qualify for a refund under local consumer law.

To request a refund for web purchases, contact iScanner's support team through the "Contact Us" form on their website or by email. Submit a clear explanation of why you believe a refund is warranted. If iScanner refuses and you believe they have breached the Consumer Protection (Fair Trading) Act, you can escalate to the Consumers Association of Singapore (CASE) or the Enterprise Singapore (ESG) for formal mediation and dispute resolution.

Approved refunds typically apply only to the current billing period and are processed back to your original payment method within 5-10 business days.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with iScanner and other digital service providers.

Key protections that apply to your subscription

The Consumer Protection (Fair Trading) Act requires service providers to supply services with due care and within a reasonable time frame. If iScanner fails to deliver promised features, charges you for services not provided, or makes false claims about functionality, you have legal grounds to seek a refund or dispute the charge. The Act also prohibits unfair contract terms and misleading advertising.

You have the right to transparent billing information, accurate cancellation procedures and fair access to customer support. If iScanner makes cancellation deliberately difficult or hides the cancellation option, this violates the Act. You also have the right to receive a clear confirmation of cancellation and to dispute charges if you can prove you cancelled before the billing date.

When to escalate and where to go

If iScanner refuses to honour a cancellation, fails to issue a promised refund or behaves unfairly, escalate your complaint formally. Contact the Consumers Association of Singapore (CASE) at case.org.sg or call them at 6100 0315. CASE offers free mediation and dispute resolution services for consumer complaints. They can pressure iScanner to comply with your request and investigate violations of consumer law on your behalf.

Alternatively, submit a complaint to Enterprise Singapore (ESG) if the issue involves unfair trading practices or false advertising. Keep records of all transactions, cancellation confirmations and correspondence with iScanner to support your case.

Common mistakes that trap singapore users

Thousands of people accidentally keep paying for iScanner because they take one wrong step during cancellation. Here are the traps Stopee sees most often.

Mistake 1: deleting the app instead of cancelling the subscription

Many users assume removing iScanner from their phone stops the charges. It doesn't. Deleting the app from your iPhone or Android device leaves your subscription completely intact. You will continue to receive charges every week or year depending on your plan. The only way to stop charges is to cancel through Settings (iOS) or Google Play (Android) before the renewal date.

Mistake 2: cancelling on the wrong platform

If you subscribed on the App Store, cancelling through Google Play won't work. If you subscribed on iScanner's website, neither the App Store nor Google Play can cancel it. You must cancel on the exact platform where you set up the subscription. Many users waste time trying to cancel in the wrong place and miss their cancellation deadline.

Mistake 3: cancelling too close to the renewal date

App Store and Google Play process billing automatically at midnight on your renewal date. If you cancel 2 hours before that time, the charge often still processes because the payment has already been initiated. Always cancel at least 24 hours in advance. If you miss the deadline and are charged, contact your payment provider immediately to dispute the charge as unauthorized.

Mistake 4: not checking the status after cancelling

After you cancel, return to your subscription list to verify iScanner no longer appears as active. If it still shows as "subscribed" after 5 minutes, something went wrong. Repeat the cancellation process. Don't assume it worked just because you clicked confirm.

Your cancellation checklist before the deadline

Use this checklist to ensure you cancel correctly and avoid unwanted charges.

• Identify which platform you subscribed through (App Store, Google Play or iScanner website).
• Locate your next renewal date by checking your subscription details or email receipts.
• Mark your calendar 2 days before the renewal date as a cancellation reminder.
• Follow the step-by-step cancellation process for your specific platform.
• Verify that iScanner no longer appears as active in your subscription list.
• Take a screenshot or note the cancellation confirmation as proof.
• Check your email for a cancellation confirmation message from Apple, Google or iScanner.
• Monitor your next billing cycle to confirm no charge appears.

When to keep iScanner and when to cancel

Cancellation makes sense in certain situations but not others. Think through whether you actually need to cancel or if a pause or downgrade might work better.

Reasons to cancel iScanner

You should cancel if you no longer scan documents regularly, have found a better alternative app, or cannot justify the subscription cost. Cancelling also makes sense if you're dissatisfied with OCR accuracy, cloud storage reliability or PDF editing features. If your documents are backed up elsewhere and you rarely open iScanner, the subscription is dead weight on your budget.

Reasons to keep iScanner

Keep the subscription if you scan documents weekly or more often, rely on cloud backup for important files, or use the OCR feature for tax records and legal documents. If you're on the annual plan at S$29.98, the per-month cost is only S$2.50, which is competitive compared to most document management apps. Consider keeping it if you use iScanner's exports for professional or business purposes.

Many users also keep subscriptions because the hassle of cancelling feels larger than the cost of continuing. Stopee recommends doing a quick cost-benefit analysis: if the monthly fee is less than the value of one hour of your time saved by using iScanner, keeping the subscription makes financial sense.

Summary and next steps

Cancelling iScanner requires you to act on the right platform, well before your renewal date, and to verify the cancellation worked. Whether you subscribed through the App Store, Google Play or iScanner's website, each method has clear steps and specific timing requirements. Stopee has helped thousands of consumers cancel subscriptions they no longer need, and we know the exact pitfalls to avoid.

If you've cancelled and iScanner continues to charge you, or if you believe the company has acted unfairly, escalate the issue to CASE (Consumers Association of Singapore) or Enterprise Singapore. You have legal protections under the Consumer Protection (Fair Trading) Act, and regulators will support your claim if cancellation procedures were made deliberately difficult or if refunds were wrongfully denied.

Take action today: check your subscription status, set a cancellation reminder 2 days before renewal, and follow the exact steps for your platform. Stopee is here to guide you through every step, and thousands of Singapore consumers have already used our guides to take control of their subscriptions and stop unwanted charges. Visit Stopee at stopee.com for help cancelling any subscription, from streaming services to cloud storage to mobile apps.

IScanner company contact information

If you need to reach iScanner's support team directly, use these contact methods:

• Website: iScanner.com
• Contact form: Available on the iScanner website under "Contact Us" or "Support"
• Email support: Check your account page or the website footer for support email address
• Refund policy: iScanner.com/refund-policy/en/

Keep records of all correspondence with iScanner, including order numbers, cancellation dates and confirmation emails. These documents are essential if you need to file a complaint with CASE or dispute a charge through your bank.