Manage Planner 5D

How to cancel planner 5D and protect your design project access

What is planner 5D and why you might want to cancel

Planner 5D is a design platform that lets you create 2D floor plans and render 3D interior visualisations from your browser or mobile device. If you're renting out space, redecorating your flat, or exploring design ideas without commitment, the app serves homeowners and interior professionals well. However, if you've moved beyond the planning phase or found yourself paying for features you no longer use, cancelling is straightforward when you know the right steps.

How planner 5D works and what you're paying for

The service operates on a subscription model with several payment tiers. You unlock premium catalogue access, advanced rendering options, and design packs when you subscribe. Some features are also available as one-time add-ons rather than recurring charges. Your projects remain stored in your account, but certain premium features deactivate once your paid period expires.

Common reasons singapore users cancel

You might cancel because you've finished your renovation project, prefer free alternatives, or want to avoid automatic renewals during financial changes. Whatever your reason, Stopee's cancellation guides exist to make the process transparent and stress-free.

Pricing breakdown before you decide to cancel

Understanding what you're currently paying helps you weigh whether to cancel or switch to a lower-cost plan.

Planner 5D subscription and add-on costs in SGD

Is your subscription worth keeping

If you log in less than once a month or only use the free tier features, cancelling saves you between S$30 and S$600 annually depending on your plan. If you're a PRO subscriber but haven't used advanced rendering in three months, downgrading to the monthly plan (S$29.98) costs S$359.76 per year instead. Review your last three projects: if none required paid features, you're spending money on features you don't need.

How to cancel planner 5D on web and mobile platforms

Your cancellation method depends on where you purchased the subscription. Stopee guides you through each platform to ensure your subscription stops renewing on the date you want.

Cancel your web subscription directly through planner 5D

1. Open your web browser and go to planner5d.com.
2. Sign in with your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email.
3. Click your profile icon or account name in the top right corner.
4. Select "Billing" or "Subscription" from the dropdown menu.
   • This section shows your active plan, next renewal date, and payment method.
5. Look for the "Cancel subscription" or "Cancel" button next to your current plan.
   • Planner 5D may ask you to confirm your cancellation or offer a discount to stay.
6. Click "Confirm cancellation" or the equivalent button to finalise.
   • You'll receive an email confirmation with your cancellation date.
   • Pro tip: Save this email as proof of cancellation in case you're charged again by mistake.

Warning: Cancelling your web subscription does not affect app store subscriptions purchased separately. If you subscribed through the Apple App Store, Google Play, or Microsoft Store, you must cancel through that platform as well.

Cancel your apple app store subscription

1. On your iPhone, iPad, or Mac, open the Settings app.
   • On Mac, click "System Preferences" instead of Settings.
2. Tap your Apple ID banner at the top of Settings.
   • If you use an older iOS version, scroll down and tap "iTunes & App Stores" instead.
3. Select "Subscriptions" from the menu.
   • You'll see all active and expired subscriptions linked to your Apple ID.
4. Find "Planner 5D" in the list and tap it.
   • If you don't see it, scroll down-it may be under "Expired" if already cancelled.
5. Tap "Cancel subscription" or the red "Cancel" button.
   • Apple will ask you to confirm and may offer a discount to retain you.
6. Confirm the cancellation by tapping "Confirm" or "Stop subscription".
   • Your access continues until the end of the current billing cycle.
   • Warning: Planner 5D support cannot cancel App Store subscriptions for you-you must do this directly through Apple.

Cancel your google play store subscription

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
   • It's usually a circular avatar or your initials.
3. Select "Subscriptions" from the menu.
   • You'll see all active subscriptions on your Google account.
4. Tap "Planner 5D" from the list.
5. Tap "Cancel subscription" at the bottom of the plan details.
   • Google will ask if you want to continue and may show you a discount offer.
6. Confirm cancellation by selecting "Yes, cancel subscription".
   • Your billing stops, but you keep paid access until the current billing period ends.
   • Warning: Deleting the Planner 5D app from your device does not cancel your subscription. You must use the steps above.

Cancel your microsoft store subscription

1. Open the Microsoft Store app on your Windows device.
2. Click your profile icon or account name in the top right corner.
3. Select "App subscriptions" or "Manage subscriptions".
   • Exact wording depends on your Windows version.
4. Find "Planner 5D" in your active subscriptions list.
5. Click "Manage" or "Cancel" next to Planner 5D.
   • You'll see your renewal date and payment method.
6. Click "Cancel subscription" and confirm your choice.
   • Your access ends on your next renewal date.
   • Warning: As with Apple and Google, Planner 5D cannot cancel Microsoft Store subscriptions on your behalf.

What happens to your account and projects after cancellation

Cancelling a Planner 5D subscription doesn't delete your work or lock you out immediately. Understanding what you retain and what you lose helps you plan your final project exports.

Access and feature availability after your billing period ends

Once your paid subscription expires, you move to the free tier. Premium features disappear, but your projects stay in your account. You can still view, edit, and download your floor plans and 3D models, though you cannot use advanced rendering options or access the full design catalogue. Your account remains active indefinitely on the free plan.

Saving and exporting your projects before cancellation

Before your access ends, export any projects you want to keep in another format. Planner 5D allows you to download floor plans as images or PDFs and export 3D models for use in other design tools. Download these files while you still have active access to ensure you don't lose any work if the platform changes in future.

Free-tier features you keep

After cancellation, you retain unlimited access to basic design tools, a limited catalogue, and the ability to create and store up to a certain number of projects (exact limit depends on Planner 5D's current free plan structure). You simply lose premium renders, the extended design catalogue, and professional features.

Refund eligibility and how to request one in singapore

Stopee helps you understand your refund rights because Planner 5D's policies vary by purchase channel.

Refunds for web purchases through planner 5D directly

Planner 5D accepts refund requests for web purchases within 14 calendar days from the date of purchase, but only in limited cases. Digital content is generally non-refundable once delivered, unless the service was defective, misrepresented, or failed to meet the description you were given at purchase. If you paid for a subscription and the app crashed immediately or features didn't work as advertised, you have grounds to request a refund.

To request a refund, contact Planner 5D support at their Lithuanian office with your receipt, proof of purchase, and a clear explanation of the issue. Include your transaction ID and the date you purchased. Stopee recommends keeping all emails and transaction confirmations to support your claim.

Refunds for apple app store purchases

Planner 5D cannot process App Store refunds directly. You must request refunds through Apple using the App Store app or website. Apple typically grants refunds within 14 days if you didn't use the subscription or if the content didn't work. Go to your Apple ID account, find the transaction under "Purchase History", and select "Report a Problem". Describe why you want a refund and Apple will review your claim within 3-5 business days.

Refunds for google play store purchases

Similarly, Google Play manages all refund requests for Android subscriptions. You have up to 48 hours to request a refund from the moment of purchase. Open Google Play Store, go to "Account", find your subscriptions, select Planner 5D, and tap "Cancel subscription". If refund is available, you'll see that option. After 48 hours, refunds are at Google's discretion only.

Refunds for microsoft store purchases

Microsoft handles refunds independently of Planner 5D. You can request a refund within 60 days of purchase through your Microsoft account under "Order history". Click the subscription and select "Request a refund". Microsoft reviews claims based on usage and the reason provided. Planner 5D support cannot override Microsoft's decision.

Your consumer rights and legal protection in singapore

Singapore's Consumer Protection (Fair Trading) Act provides important safeguards that apply to Planner 5D subscriptions.

Digital content protections under singapore law

Under the Consumer Protection (Fair Trading) Act, digital content supplied to you must match the description given at sale and be of acceptable quality. This means Planner 5D cannot misrepresent features, hide limitations, or supply defective software. If you can prove the service failed to meet these standards, you have a legal right to claim a refund or compensation, regardless of the company's stated policy.

Important note: There is no automatic 14-day cooling-off period once digital content has been supplied. However, once a subscription begins, you can still claim refunds if the service is defective or misrepresented. The 14-day window only applies if you haven't downloaded or accessed the content.

How this protects you when dealing with planner 5D

If Planner 5D refuses a refund claim and you believe the service was defective or misrepresented, you can escalate to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and traders and can compel companies to provide refunds if your claim is valid. Document everything: screenshots of missing features, emails to support, transaction confirmations, and dates. Stopee strongly recommends keeping records because they strengthen your position if you need to file a formal complaint.

Escalation to consumers association of singapore

If Planner 5D doesn't respond to refund requests within 14 days or denies your claim unfairly, contact CASE at their website or call their hotline. CASE handles complaints about unfair trading practices and helps consumers recover money wrongfully charged. You'll need to provide your purchase evidence and explanation of why you believe your rights were violated.

Common mistakes when cancelling planner 5D

Cancelling a subscription feels simple, but small errors lead to unwanted charges and frustration. We see these mistakes repeatedly, and they're all avoidable.

Mistake 1: assuming the app uninstall cancels your subscription

Deleting the Planner 5D app from your phone does not cancel your subscription. The app store will continue billing you on your renewal date even though you can no longer see or use the app. Always cancel through the store itself-Apple Settings, Google Play, or Microsoft Store-before deleting the app. Stopee's cancellation guides exist precisely to prevent this costly oversight.

Mistake 2: cancelling only one subscription platform when you've subscribed in multiple places

If you subscribed via the web and also downloaded the app and paid through Google Play, you now have two separate subscriptions. Cancelling one does not affect the other. Check all payment methods and stores where you might have signed up. Open your email and search for "Planner 5D", "receipt", and "subscription" to find every billing source. Cancel each one individually to avoid surprise charges.

Mistake 3: not requesting a refund within the refund window

Once you cancel, you move to the paid-access-until-end-of-cycle status, but you don't automatically get refunded for unused time. Planner 5D refunds web purchases within 14 days only if you request them. If you subscribed 20 days ago and now want a refund, you're outside the window and cannot claim one. Act quickly: if you're unhappy, request a refund the same day you cancel.

Mistake 4: not saving a confirmation email

After you cancel, save the confirmation email Planner 5D or the app store sends you. If you're charged after cancellation, you'll need this proof to challenge the charge with your bank or payment provider. Without it, disputing an unexpected debit becomes harder. Stopee recommends forwarding the confirmation to yourself with the subject line "Planner 5D Cancellation Proof" so you can find it easily.

Mistake 5: cancelling the wrong subscription tier

If you have multiple active subscriptions (e.g., monthly plan and a render pack), double-check you're cancelling the right one. Look at the plan name and the renewal amount before confirming. Cancelling a one-time render purchase is different from cancelling a recurring subscription. Take a screenshot of your billing page before cancelling so you can verify you cancelled what you intended.

Checklist for a clean planner 5D cancellation

Use this checklist to ensure you've completed every step and avoided common traps.

• Identify which platform(s) you subscribed through: web, App Store, Google Play, or Microsoft Store.
• Log into your account and navigate to the billing or subscription section.
• Take a screenshot of your current plan, renewal date, and amount charged.
• Export and download any projects you want to keep as files.
• Click "Cancel subscription" and confirm the cancellation.
• Save the confirmation email from Planner 5D or the app store.
• Check your email for a final confirmation within 24 hours.
• If you have app store subscriptions, repeat steps for Apple, Google, and Microsoft separately.
• Wait 3-5 business days and verify no new charge appears on your bank statement.
• If you want a refund, submit a request within 14 days with your receipt and explanation.
• If refused, escalate to CASE with all documentation if the refusal seems unfair.

When you should cancel versus when you should keep planner 5D

Cancellation isn't always the right choice. Compare your usage and budget against the value you receive.

Cancel planner 5D if

• You've completed your renovation or design project and no longer plan new layouts.
• You use the free tier features exclusively and never accessed premium tools.
• You've found a free alternative (Autodesk, Canva, or SketchUp Free) that meets your needs better.
• Your financial situation has changed and the subscription no longer fits your budget.
• You haven't logged in for more than three months.
• You subscribed to the wrong tier and realised the PRO plan is overkill for casual planning.

Keep planner 5D if

• You're mid-project and rely on premium renders or the full catalogue.
• You use the app weekly and professional features justify the S$30-600 annual cost.
• You're a designer and Planner 5D helps you pitch ideas to clients quickly.
• You plan multiple properties or have a pipeline of renovations ahead.
• The yearly plan saves you money compared to monthly billing, and you know you'll use it.

How stopee can help you stay in control

Cancelling subscriptions shouldn't feel like navigating a maze of dark patterns and confusing jargon. Stopee exists to guide you through every platform, help you understand your rights, and ensure companies honour your cancellation requests. From Planner 5D to hundreds of other services, Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their spending.

Visit Stopee.com to explore guides for every subscription service you use. Our team of cancellation specialists documents exactly where the cancel button is, what happens after you click it, and what to do if a company refuses your refund request. You deserve transparency, simplicity, and empowerment-and Stopee delivers all three.

Contact information and address

Planner 5D is legally incorporated in Lithuania. If you need to escalate a dispute or contact the company directly, use their registered address:

Planner 5D
A. Goštauto St. 12A
Vilnius 01108
Lithuania

For billing and subscription issues, use the web cancellation or app store support channels first. If the company fails to respond or honour your consumer rights, file a complaint with CASE in Singapore or consider a chargeback through your payment provider. Stopee's guides ensure you have all the information and confidence to protect yourself.