Manage Iscanner

How to cancel iScanner in south africa and protect your documents

Understanding iScanner and why you might want to cancel

iScanner is a mobile document scanning application that turns physical papers into digital PDFs, complete with optical character recognition (OCR) and cloud storage features. The service is operated by BP Mobile LLC and runs on iOS, Android, and through a web subscription portal.

You use iScanner to scan receipts, contracts, notes, and multi-page documents for easy storage and sharing across your devices. The app synchronises your scans when you maintain an active paid subscription, allowing seamless access from your phone, tablet, or computer.

However, subscription fatigue is real. You may find yourself paying for premium features you no longer use, or you might discover a competing app that better suits your workflow. Whatever your reason, Stopee is here to walk you through cancelling iScanner cleanly and understanding your rights as a South African consumer.

Common reasons to cancel iScanner

You might cancel because you rarely scan documents anymore, prefer a different scanning app, or simply want to reduce your monthly expenses. Others cancel after discovering free alternatives like Google Drive or Microsoft OneDrive offer similar functionality without the subscription cost.

Some users cancel because they cannot find clear cancellation instructions, feel trapped by auto-renewal, or believe their data privacy concerns outweigh the service benefits. Whatever your motivation, Stopee empowers you with transparent, step-by-step guidance.

What iScanner costs and what you get

Your consumer rights when cancelling iScanner

South Africa's Consumer Protection Act (CPA) gives you explicit rights when dealing with subscription services like iScanner. Understanding these rights protects you from unfair practices and hidden charges.

Consumer protection act protections in south africa

Under the CPA, you have the right to cancel a subscription service without penalty, provided you act within a reasonable timeframe and follow the service provider's published cancellation process. iScanner must disclose its cancellation method clearly and must not make cancellation deliberately difficult or obscure.

If iScanner charges you after you request cancellation, or if the company fails to honour your cancellation request, you may lodge a complaint with the National Consumer Commission (NCC). The NCC investigates unfair business practices and can compel refunds or compensation.

Additionally, if you paid through Apple App Store or Google Play, those platforms operate under their own refund policies. Both Apple and Google allow refunds within a limited window (typically 14-15 days from purchase) if you request them directly. Stopee recommends you act quickly if you believe you are entitled to a refund.

What "unfair practice" means for you

Stopee defines an unfair practice as anything that exploits your lack of bargaining power or withholds vital information. Examples include:

• Hiding the cancellation button in obscure account settings.
• Charging you after you submit a cancellation request.
• Requiring you to call a number or send a letter when the app itself offers cancellation.
• Auto-renewing without explicit prior consent.

If iScanner engages in any of these practices, you have grounds to escalate your complaint to the NCC.

How to cancel iScanner step-by-step

Your cancellation method depends entirely on where you bought your subscription: Apple App Store, Google Play, or directly from iScanner's website. Stopee breaks down each method so you cancel on your first attempt.

Cancel iScanner on iOS (Apple app store)

If you subscribed to iScanner through your Apple device, you must cancel through the App Store, not through the iScanner app itself.

1. Open the Settings app on your iPhone or iPad.
   • Do not open iScanner-go directly to Settings.
2. Tap your Apple ID name or photo at the top of the screen.
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Select "Subscriptions" from the menu.
   • This displays all active subscriptions tied to your Apple ID.
4. Find and tap "iScanner" in the list.
   • If you see multiple iScanner entries (e.g., different plan durations), select the active one.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple may offer you a discounted renewal or ask why you are cancelling. This is optional feedback-tap "Cancel Subscription" again to confirm.
6. Confirm cancellation when prompted.
   • You will receive an email confirmation from Apple within minutes.

Warning: Deleting the iScanner app from your home screen does not cancel your subscription. You must follow the steps above or Apple will charge you on your next renewal date.

Pro tip: Cancel at least 24 hours before your renewal date. If you cancel on your renewal date itself, you may be charged for one final period. Check your next renewal date before you cancel so you time it correctly.

Cancel iScanner on android (Google play)

Android users manage subscriptions through Google Play, which operates similarly to the Apple App Store but with slightly different navigation.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
2. Tap "Payments and subscriptions" from the dropdown menu.
   • This opens your subscription management hub.
3. Select "Subscriptions" to view all active services.
   • Inactive or cancelled subscriptions do not appear here.
4. Find and tap "iScanner" from the list.
   • You see your current plan, renewal date, and payment method.
5. Tap "Cancel subscription" at the bottom.
   • Google displays cancellation reasons-these are optional.
6. Confirm your cancellation when prompted.
   • Google emails you a confirmation receipt.

Warning: Uninstalling the iScanner app will not stop Google from charging you. You must complete the steps above to truly cancel.

Pro tip: If you lose access to your Android device, you can cancel through your Google Account online at myaccount.google.com. Log in, navigate to "Payments and subscriptions," and manage iScanner from any web browser.

Cancel iScanner purchased on the iScanner website

If you bought your iScanner subscription directly from iScanner's website (not through Apple or Google), you must manage cancellation within your iScanner account. This method differs from app-based cancellation.

1. Visit the iScanner website and log in with your email and password.
   • Go to the official iScanner portal. Check your confirmation email if you forget the URL.
2. Navigate to your account settings.
   • Look for tabs or menu items labelled "Subscription," "Billing," "Manage account," or "Account settings."
   • Different versions of the iScanner website may label these sections differently.
3. Locate your active subscription or billing information.
   • You should see your plan name, renewal date, and payment method.
4. Look for a "Cancel subscription" or "Pause subscription" button.
   • Click it and follow the on-screen prompts.
5. If you cannot find the cancellation option, contact iScanner support immediately.
   • Use their support form or email support address (typically found under "Help" or "Contact us").
   • Include your account email, subscription start date, and a clear request to cancel.
   • Keep copies of all correspondence.
6. Confirm cancellation via email.
   • iScanner should send you a confirmation. If you do not receive one within 24 hours, follow up with support.

Pro tip: Web-purchased subscriptions cannot be cancelled through Apple or Google. If you try to cancel through the wrong platform, it will not work. Always cancel where you bought.

What happens immediately after you cancel iScanner

Cancelling iScanner triggers several changes to your account and access. Understanding what to expect helps you prepare and avoid losing important documents.

Your access and premium features after cancellation

When you cancel, your premium features continue working until the end of your current billing period. After that date passes, iScanner reverts your account to the free tier (if one exists) or removes premium functionality entirely.

You retain all your scanned documents, but free-tier storage limits may kick in. For example, if your free tier allows 100 MB of storage and your scans exceed that, older documents may become inaccessible until you delete some files or re-upgrade.

Stopee recommends you export or back up critical documents before your cancellation takes effect. Use the app's export function to download scans as PDFs to your phone or cloud storage.

Auto-renewal and billing after cancellation

Once you cancel, iScanner stops auto-renewal. No further charges appear on your statement after your current billing period ends. If you cancelled late (after the renewal date already processed), you were charged for one more period-see the "Refunds" section below.

Check your next billing statement (usually 3-5 days after your renewal date would have occurred) to confirm no charge appeared. If iScanner charged you after your cancellation, this is a violation of the Consumer Protection Act. Contact iScanner support immediately and, if unresolved, escalate to the National Consumer Commission.

Pro tip: Set a calendar reminder for your renewal date each month. This ensures you catch any unexpected charges before they compound.

Your data, documents, and what you should do now

Your scanned documents remain in your iScanner account indefinitely, but their accessibility depends on your free-tier limits. Before downgrading, export any contracts, receipts, or critical documents you need long-term.

To export your documents, open iScanner, select each document, and use the "Export" or "Share" option to save as PDF. Send these files to yourself via email, upload them to Google Drive or Dropbox, or store them on your computer. This step takes 10-15 minutes but protects you from accidental loss.

Refunds: understanding your options in south africa

Whether you receive a refund depends on where you purchased iScanner and how quickly you request one. Stopee breaks down each scenario so you know exactly where to escalate if the company refuses.

Refunds for purchases via apple app store

Apple handles all refunds for App Store subscriptions independently of iScanner. You request a refund from Apple, not from iScanner directly.

Apple's refund window is typically 14 days from the date of purchase. If you request a refund within this window, Apple usually approves it without questions. After 14 days, refunds become discretionary.

To request an Apple refund:

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Locate the iScanner charge and select "Report a Problem."
3. Choose your reason (e.g., "I did not authorise this charge" or "The app did not work as described").
4. Submit your request.
5. Apple responds within 48 hours via email.

Pro tip: If Apple denies your initial request, you can appeal. Respond to Apple's rejection email with additional details (e.g., "I discovered the app did not support the features advertised"). Apple's appeals team sometimes approves second requests.

Refunds for purchases via google play

Google Play also manages refunds independently. You have 48 hours from purchase to request a refund, after which you must contact Google Play support directly.

To request a Google Play refund:

1. Open Google Play Store and tap your profile icon.
2. Select "Payments and subscriptions," then "Subscriptions."
3. Tap iScanner, then "Report a problem."
4. Describe your issue and submit.
5. Google responds within 24-48 hours.

After 48 hours, email Google Play support directly (find the address by clicking "Contact us" in your refund confirmation).

Refunds for web purchases (iScanner website)

Subscriptions purchased directly from iScanner's website have no guaranteed refund policy. iScanner only issues refunds where required by law-for example, if you can prove a technical fault prevented you from using the service, or if the company's terms were breached.

To request a refund for a web purchase, contact iScanner support with:

• Your account email address.
• Your purchase date and subscription plan.
• A clear explanation of why you believe a refund is warranted.
• Evidence (e.g., screenshots, timestamps, error messages if applicable).

If iScanner refuses, you have a consumer right under South African law to escalate. Send a formal complaint to the National Consumer Commission with copies of all correspondence. The NCC investigates whether iScanner's refusal breaches the Consumer Protection Act.

Special cases: accidental charges and technical faults

If you were charged for a subscription you did not intentionally renew, or if iScanner charged you multiple times in error, you have grounds for a refund regardless of the platform.

Contact iScanner or the relevant platform (Apple, Google) immediately with proof of the duplicate or unwanted charge. Include screenshots of your statement and a calm, factual explanation. Most companies refund accidental charges within 5-10 business days.

Pro tip: Save screenshots of every charge confirmation email. These become essential evidence if a dispute arises later.

Common mistakes people make when cancelling iScanner

Cancelling a subscription should be straightforward, but many users fall into traps that delay or prevent their cancellations from taking effect. Stopee has compiled the most common mistakes so you avoid them.

Deleting the app without cancelling the subscription

This is the single most common mistake. You delete iScanner from your phone and assume the subscription ends. Days or weeks later, your next billing statement arrives with an iScanner charge. The company legally billed you because your subscription was never cancelled-you simply hid the app.

Always cancel through Settings (iOS) or Google Play (Android) or your web account before deleting the app. Deletion is the last step, not the first.

Cancelling through the wrong platform

If you bought iScanner on the App Store but try to cancel through your web account, nothing happens. Your subscription remains active. You must cancel where you purchased.

Check your original confirmation email to determine where you subscribed. If the email is from Apple or Google, cancel through those platforms. If it is from iScanner directly, cancel on the website.

Cancelling too late in the billing cycle

You intended to cancel before your renewal date but procrastinated until the day of renewal. iScanner (or Apple, or Google) processes the renewal charge at midnight, and your cancellation request arrives too late.

Set a calendar reminder for the 28th of each month (or 3 days before your actual renewal date). This gives you a buffer to cancel before the charge posts.

Ignoring confirmation emails

You submit a cancellation request but do not receive a confirmation email within 24 hours. You assume it worked. It did not. iScanner's confirmation system failed, or your email went to spam.

Always log back into your account 24 hours after cancelling to verify the subscription is no longer listed as active. If it is still there, contact support immediately.

Not exporting documents before downgrading

You cancel iScanner and lose access to scans you needed because they exceeded your free-tier storage limit. You cannot recover them.

Export and back up all critical documents before your premium access expires. This takes 15 minutes and prevents data loss.

Checklist: cancelling iScanner safely

Use this checklist to ensure your cancellation is complete and your account is protected.

When to escalate: your consumer rights if iScanner refuses to cancel

You have followed every step correctly, but iScanner claims they cannot cancel your subscription or keeps charging you after you cancelled. You are not alone, and South African law protects you. Stopee explains your escalation options.

Step one: demand cancellation in writing

Send iScanner a formal email with the subject line "Formal Demand to Cancel Subscription." Include:

• Your account email address and account ID (if available).
• Your subscription start date.
• The date and method you attempted cancellation.
• A screenshot of your current active subscription (if still charged).
• A clear statement: "I demand cancellation of my iScanner subscription effective immediately. Please confirm cancellation within 48 hours."

Keep a copy. If iScanner does not respond within 48 hours, proceed to step two.

Step two: report to the national consumer commission (NCC)

The NCC is South Africa's consumer regulator. If iScanner ignores your cancellation request or refuses to stop charging, you lodge a complaint with the NCC at www.ncc.org.za or by calling 012 428 8200.

The NCC investigates for free and can compel iScanner to refund you and stop the illegal charges. Include all written correspondence with iScanner in your complaint.

Step three: pursue a chargeback or dispute

If you paid via credit card or debit card, contact your bank and dispute the charge. Explain that you cancelled your subscription and iScanner continued to bill you unauthorised. Most banks reverse the charge within 10 business days.

Provide your bank with:

• Proof you cancelled (confirmation email, screenshots of cancellation in the app).
• Proof of unauthorised charges after cancellation (bank statements).
• Your formal demand email to iScanner (from step one).

Should you keep or cancel iScanner: a fair comparison

Before you cancel, consider whether iScanner truly no longer serves you. Stopee helps you decide.

Contact iScanner directly for support

If you need to reach iScanner before cancelling, or if cancellation has gone wrong, contact them directly.

iScanner support address and methods:

• Website: iScanner's official support portal (access through the app or website under "Help" or "Support").
• Email: Use the support form on iScanner's website to submit your request (typically forwarded to support@iscanner.com or similar).
• Response time: 24-48 hours (often faster for urgent account issues).
• Note: iScanner does not publish a public phone number; always use their web form or email for official support.

When contacting support, be specific. Write: "I wish to cancel my iScanner subscription effective immediately" rather than "Why is my subscription so expensive?" Clarity increases the likelihood of a fast response.

Summary: you are in control now

Cancelling iScanner is simple when you know where to click and what to expect. You have cancelled through the right platform, exported your documents, and verified that no further charges will arrive. Your South African consumer rights protect you if the company refuses to cooperate, and the National Consumer Commission stands behind you.

Stopee has helped thousands of consumers cancel subscriptions safely and reclaim their money. Whether you are cancelling because iScanner no longer fits your workflow, or because you want to reduce your monthly expenses, you now have the clarity and confidence to act. Your subscription, your choice. Cancel today, and check back in five days to confirm the refund or the absence of the next charge. You deserve a service that adds value-if iScanner is not it, move on.

Stopee is here whenever you need to cancel, whether it is iScanner, a gym membership, or a streaming service. Visit stopee.com for guides on cancelling any subscription in South Africa.