Manage Tapscanner

How to cancel tapscanner on iOS, android and web without losing your scans

What is tapscanner and why you might cancel

Tapscanner is a mobile document-scanning app that turns your smartphone camera into a portable scanner. It uses optical character recognition (OCR), automatic edge detection, and cloud export to help you digitise paper documents into PDFs or images.

You access Tapscanner through the iOS App Store, Google Play Store, or the web platform. Billing depends on which platform you use to subscribe, which is crucial to understand before you cancel.

Common reasons to cancel include switching to a free alternative, using your device's native scanning tools, or realising you don't need premium features. Whatever your reason, Stopee is here to walk you through the exact steps so you don't get stuck with unexpected charges.

Why cancelling tapscanner matters

Subscriptions renew automatically unless you stop them. A forgotten Tapscanner subscription can charge you repeatedly, draining your account over months. Stopping automatic renewal is the fastest way to prevent unwanted charges.

Unlike some services, Tapscanner doesn't handle your billing directly-Apple, Google, or Paddle (the payment processor) do. This means you must cancel through the platform where you bought your subscription, not through Tapscanner itself.

What this guide covers

Stopee has compiled every cancellation method for Tapscanner across all platforms. You'll find step-by-step instructions, refund policies, your consumer rights in Singapore, and what happens to your data after you cancel.

How to cancel tapscanner on iOS through the app store

Apple manages all billing for App Store subscriptions, so you cancel directly through Apple's Settings or the App Store app. This process stops renewal and prevents future charges.

Steps to cancel on iPhone or iPad

1. Open Settings on your iPhone or iPad.
   • Tap your Apple ID name at the top of the screen.
   • Select Subscription from the menu.
2. Find Tapscanner in your active subscriptions list.
   • If you don't see it, scroll down or swipe to find it.
3. Tap Tapscanner to open its subscription details.
   • Review the next renewal date and price.
4. Tap Cancel subscription or Turn off auto-renewal.
   • Apple will ask you to confirm your cancellation.
5. Confirm your choice by tapping Confirm or Cancel subscription again.
   • You will receive an email confirmation from Apple within minutes.

Pro tip: You keep access to Tapscanner until the current billing period ends, even after cancelling. Your next renewal charge will not go through.

Alternative method: cancel via the app store app

1. Open the App Store on your device.
2. Tap the profile icon in the top right corner.
3. Select Subscriptions.
4. Find and tap Tapscanner.
5. Tap Cancel subscription and confirm.

Warning: If you delete the Tapscanner app from your device, your subscription will continue to renew unless you cancel it separately in Settings or the App Store. Deleting the app does not stop billing.

How to cancel tapscanner on android through google play

Google Play manages subscriptions on Android devices. You cancel through the Google Play Store app or the Google Play website. This method stops all future charges and access to premium features after your current billing cycle.

Steps to cancel on android

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap Payments and subscriptions.
   • Select Subscriptions from the dropdown menu.
3. Find Tapscanner in your active subscriptions.
   • Scroll if needed to locate it.
4. Tap Tapscanner to view your subscription details.
   • Check the next billing date and amount.
5. Tap Cancel subscription.
   • Google Play will show you a cancellation reason form.
6. Select your cancellation reason (optional) and tap Continue.
   • Then tap Yes, cancel subscription to confirm.

Pro tip: Google Play may offer you a discount or loyalty credit before confirming cancellation. Decline unless you actually want to keep the subscription.

Cancel via the google play website

1. Visit play.google.com in your web browser.
2. Click your profile icon in the top right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find Tapscanner and click it.
5. Click Cancel subscription and follow the prompts.

Warning: Uninstalling Tapscanner from your Android device will not cancel your subscription. You must use Google Play to stop renewal.

How to cancel tapscanner web subscriptions through paddle

Tapscanner web subscriptions are processed by Paddle, a third-party payment platform. If you purchased your subscription directly from Tapscanner's website, you cancel through Paddle's billing portal.

Steps to cancel a web subscription

1. Locate your Tapscanner purchase receipt or confirmation email from Paddle.
   • Look for an email from noreply@paddle.com or billing@paddle.com.
2. Find the Manage subscription link or button in that email.
   • Click it to open your Paddle billing portal.
3. Log in with the email address linked to your Tapscanner account.
4. Find your Tapscanner subscription and click Cancel subscription.
   • Paddle will ask you to confirm the cancellation.
5. Click Yes, cancel my subscription to finalise.
   • You will receive a final confirmation email from Paddle.

Pro tip: If you cannot find your Paddle billing link, contact Tapscanner support directly and ask for a link to your Paddle subscription manager. Include your account email and purchase date.

Contact paddle support if needed

If you lose your purchase receipt or cannot access Paddle's portal, contact Paddle support at support@paddle.com. Provide your email address and Tapscanner subscription details. Paddle handles all web billing disputes and refund requests for Tapscanner.

What happens to your access and data after you cancel

Cancelling Tapscanner is unsettling because you don't know if you'll lose your documents. Here's what actually happens to your account and scans.

Your access to tapscanner after cancellation

After you cancel, you retain full access to Tapscanner until the end of your current paid billing period. If your billing cycle ends on 15 January, you can use the app normally until 15 January.

Once that date passes, premium features become locked. You can still access the free version of Tapscanner and view existing scans, but you cannot use OCR, advanced filters, or cloud export unless you resubscribe.

Your scans and documents remain safe

Your existing scans and documents stay on your device and your cloud storage. Cancelling Tapscanner does not delete your files.

However, if you use Tapscanner's cloud storage feature exclusively, export your most important documents to your device or another service (Google Drive, OneDrive, iCloud) before your subscription ends. Once premium features lock, you may lose convenient access to cloud syncing.

No more automatic renewals

After you cancel, Tapscanner will not charge you again. Your payment method will not be charged on the next renewal date. You can safely delete the app or leave it on your device without fear of future charges.

Refund eligibility and how to request one

Refunds depend entirely on which platform you used and local consumer rights. Stopee urges you to understand your refund options before assuming you've lost your money.

Refund policy for each platform

How to request a refund on iOS

1. Visit reportaproblem.apple.com in your web browser.
2. Sign in with your Apple ID.
3. Find the Tapscanner charge you want to refund.
4. Click Report a Problem.
5. Select a reason (e.g., "I don't think I authorised this charge" or "I didn't intend to purchase this").
6. Describe your issue and submit.

Apple reviews your request within 48 hours. If approved, the refund is credited to your Apple ID within 5 to 10 business days.

How to request a refund on google play

1. Open the Google Play Store app on your Android device.
2. Go to Payments and subscriptions > Subscriptions.
3. Tap Tapscanner.
4. Tap Report a problem or Request a refund.
5. Choose your reason and submit.

Google Play processes refunds within 1 to 5 business days if approved. The credit appears as Google Play balance or your original payment method.

How to request a refund for web (Paddle) subscriptions

1. Log in to your Paddle billing portal using your receipt link.
2. Click Request refund or contact Paddle at support@paddle.com.
3. Explain why you want a refund (e.g., accidental purchase, service did not meet expectations).
4. Provide your subscription details and request date.
5. Paddle will respond within 5 business days.

Warning: Paddle refunds are discretionary unless you live in an EU/UK jurisdiction or another region with mandatory consumer protection. Even then, Paddle may refuse if you've used the service extensively.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Tapscanner subscriptions. Stopee wants you to know exactly what rights you have.

Key rights under singapore law

The Consumer Protection (Fair Trading) Act requires sellers (including Tapscanner and its payment processors) to act honestly and in good faith. You have the right to:

• Receive accurate information about pricing, billing cycles, and cancellation terms before you buy.
• Cancel a subscription if the service description or terms were misleading or unclear.
• Request a refund if you discover the service does not match what was advertised.
• Escalate disputes to the Consumers Association of Singapore (CASE) if the company refuses to cooperate.

Right of withdrawal for online purchases

Although Singapore does not mandate a universal 14-day cooling-off period for all digital services, some digital products qualify for a withdrawal right under fair trading principles. If Tapscanner was advertised with ambiguous cancellation terms or if you were not clearly informed of the auto-renewal, you may have grounds for a refund.

Escalation through CASE

If Tapscanner, Apple, Google, or Paddle refuses to refund you and you believe your consumer rights were breached, you can escalate to the Consumers Association of Singapore (CASE). CASE handles complaints and disputes at no cost to you.

Contact CASE:

• Website: case.org.sg
• Phone: 6100 0315
• Email: enquiry@case.org.sg

File a complaint if the company refuses to respond or denies your refund request unfairly. CASE will investigate and mediate on your behalf.

Tapscanner pricing by platform

Tapscanner offers different plans across iOS, Android, and web. Pricing varies by region and platform, and plans change periodically. Always check official sources before committing to a purchase.

Where to find current pricing

Do not rely on this guide for exact prices. Visit:

• iOS: Open the App Store, search for Tapscanner, and view pricing under "Get" or the subscription section.
• Android: Open Google Play Store, search for Tapscanner, and check the pricing details.
• Web: Visit Tapscanner's official website for web subscription rates.

Pro tip: Pricing in Singapore is typically displayed in SGD (Singapore Dollars). Compare the monthly and annual plans-annual subscriptions often offer significant discounts compared to monthly billing.

Common mistakes when cancelling tapscanner

Cancelling a subscription sounds simple, but one wrong move and you'll still get charged. Here are the mistakes Stopee sees most often.

Mistake 1: deleting the app instead of cancelling the subscription

Many people assume deleting Tapscanner from their phone stops the subscription. It does not. Uninstalling the app is completely separate from cancelling your subscription through Apple, Google, or Paddle. After you delete the app, your renewal charge still goes through silently.

Fix: Always cancel through Settings (iOS), Google Play (Android), or Paddle (web) before deleting the app. Verify cancellation by checking your subscription list 24 hours later to confirm the subscription is gone.

Mistake 2: cancelling but not confirming the second prompt

Apple, Google, and Paddle all ask you to confirm your cancellation twice. Many people tap "Cancel subscription" but miss the second confirmation prompt. The subscription remains active.

Fix: After tapping "Cancel subscription," wait for the confirmation screen. Read it carefully and tap "Yes, cancel" or "Confirm cancellation" explicitly. Do not assume the first tap completed the action.

Mistake 3: not checking your confirmation email

After you cancel, check your email (from Apple, Google, or Paddle) to verify the cancellation was successful. If you don't receive a confirmation within 1 hour, your cancellation may have failed.

Fix: Log back into Settings, Google Play, or Paddle and confirm the subscription is no longer listed. If it's still there, repeat the cancellation steps.

Mistake 4: forgetting the renewal date before requesting a refund

Apple and Google have strict refund windows (45 days and 48 hours respectively). If you cancel after these windows close, refunds become much harder to obtain.

Fix: Request a refund immediately after cancelling if you think you're eligible. Do not wait weeks hoping the company will offer a courtesy refund. Move fast.

Cancellation checklist for tapscanner

Use this checklist to ensure you've cancelled correctly and won't face surprise charges.

Why stopee recommends acting fast

Tapscanner subscriptions auto-renew unless you stop them. Every day you delay is another day closer to your next billing cycle. Stopee has helped thousands of consumers cancel unnecessary subscriptions and recover refunds by taking action immediately.

If you've decided to cancel, follow the steps above for your platform, confirm cancellation, and verify it's gone from your subscription list within 24 hours. Request a refund within the refund window if you believe you're eligible. Check your bank statement or payment method after your original renewal date passes to confirm no charge went through.

Your consumer rights in Singapore protect you, but only if you understand them and act on them. Stopee is here to guide you through every step-from cancelling to claiming a refund to escalating to CASE if needed.

Contact and escalation details

If you encounter problems cancelling Tapscanner or believe the company has breached your consumer rights, use these contacts:

Tapscanner (parent company: addr)

Address: 500 Yale Ave N, Seattle, Washington 98109, United States

For support, visit Tapscanner's official website or email their support team directly. Reference your subscription ID and the date you cancelled when contacting them.

Platform-specific support

• Apple Support: support.apple.com or 1 800 MY APPLE
• Google Play Support: support.google.com/googleplay
• Paddle Support: support@paddle.com

Consumers association of singapore (CASE)

Website: case.org.sg

Phone: 6100 0315

Email: enquiry@case.org.sg

File a complaint if the company or payment processor refuses to resolve your issue. Stopee recommends keeping records of all cancellation attempts, confirmation emails, and refund requests before contacting CASE. Your documentation strengthens your case and helps CASE advocate for you quickly.