Manage Justdone

How to cancel justdone: step-by-step guide for singapore users

What is justdone and why you might want to cancel

Justdone is a subscription-based AI writing platform that helps you summarise text, paraphrase documents, generate citations and automate routine writing tasks. Many Singapore users subscribe for academic work, professional drafting or content creation, but circumstances change-budget tightens, your workflow shifts, or the tool no longer fits your needs.

If you have decided to step away from Justdone, you are not locked in. This guide from Stopee walks you through every cancellation method, what happens to your access, refund prospects and your consumer rights in Singapore. By the end, you will know exactly how to cancel without triggering unwanted charges.

When cancellation makes sense

You should consider cancelling Justdone if you are not using the AI tools regularly, if a free alternative meets your needs better or if monthly costs no longer fit your budget. The key is acting before your renewal date-most subscriptions auto-renew unless you cancel within a specific window, often 24 hours before the next billing cycle.

The cost of staying subscribed

Justdone charges between S$27 and S$40.50 per month depending on your plan, or S$405 annually if you opt for the yearly tier. If you sign up for a 7-day trial at S$2.70 and forget to cancel, you will be charged approximately S$54 for the first full month. That forgotten trial can cost you dearly-which is why Stopee emphasises acting immediately once you decide to leave.

Pricing plans: what you are paying for

Understanding Justdone's pricing structure helps you decide whether the subscription is worth your money and shows what you will retain (or lose) after cancellation.

Pro tip: Justdone displays prices in USD on its website; your bank converts to SGD at the time of payment, so actual SGD amounts may fluctuate slightly. Always check your latest invoice for the exact amount charged.

Why the trial is a trap

The 7-day trial at S$2.70 is intentionally designed to convert into a full subscription. If you do not cancel within the trial period, Justdone will charge you approximately S$54 in your second month. Many users forget this deadline or assume they can cancel anytime-they cannot. Stopee recommends setting a phone reminder for day 5 of your trial if you are testing the service.

How to cancel justdone on the web

Cancelling via the Justdone website is the fastest and most direct method. Follow these steps carefully to ensure your subscription ends before the next billing date.

1. Open your web browser and go to justdone.com.
2. Log in using your email address and password.
   • If you have forgotten your password, click "Forgot password?" and reset it before proceeding.
3. Once logged in, locate your account settings or profile menu (usually a gear icon or your name in the top-right corner).
4. Navigate to Subscriptions or Billing.
   • The exact menu name varies, but look for any option containing "Subscription," "Billing," "Plan" or "Payment."
5. Find your active subscription and select Cancel or Downgrade.
   • You may see a confirmation prompt asking you to confirm the cancellation.
   • Justdone may offer you a discount to stay-you can ignore this and proceed with cancellation.
6. Confirm your cancellation by clicking the final "Cancel subscription" button.
7. Check your email within 5 minutes for a cancellation confirmation from Justdone.
   • Warning: If you do not receive a confirmation email, your cancellation may not have gone through. Repeat the steps immediately.

Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged for the next cycle. You can check your renewal date in the Billing section of your account.

What to do if the web cancellation does not work

Some users report that the web interface is slow or unresponsive. If you encounter this, try the following:

• Clear your browser cache and cookies, then log in again and retry the cancellation process.
• Try a different web browser (Chrome, Firefox, Safari) to rule out browser-specific issues.
• Contact Justdone support directly via the website's help section and request manual cancellation.

How to cancel justdone on iOS

If you subscribed to Justdone through Apple's App Store, you must cancel through iOS settings, not through the Justdone app itself. App Store subscriptions bypass the Justdone website entirely.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • This takes you to your Apple ID account page.
3. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find Justdone (or Just Done) in the list and tap it.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm the cancellation and may offer you options to pause or modify the subscription instead.
6. Confirm by tapping the final Cancel Subscription button.
   • You will see a message confirming the cancellation is effective on your next billing date.

Warning: Cancelling Justdone within the app does not cancel your App Store subscription. You must use iOS Settings as shown above. Many users mistakenly delete the Justdone app and assume they have cancelled-they have not, and charges will continue.

Stopee has heard from numerous Singapore subscribers who were surprised by App Store charges weeks after deleting the app. Always confirm cancellation via iOS Settings.

Checking your iOS cancellation status

After you complete the cancellation, return to Settings > Your Name > Subscriptions and verify that Justdone no longer appears in the Active Subscriptions list. It should move to a "Cancelled" or "Expires" section showing your access ends on your renewal date.

How to cancel justdone on android (Google play)

Android users who subscribed via Google Play must cancel through the Google Play Store app or website, not through Justdone itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions or Payments & Subscriptions (the exact wording varies by Android version).
   • This opens your subscription management portal.
4. Find Justdone in your active subscriptions list and tap it.
5. Select Cancel subscription.
   • Google Play will confirm the date your access ends.
6. Tap Cancel subscription again to finalise the request.

Pro tip: You can also manage Google Play subscriptions on any computer by visiting play.google.com, signing in to your Google account, navigating to Manage subscriptions and cancelling from there. This method is often faster than using the mobile app.

How to cancel justdone by postal notice

If web cancellation fails repeatedly or you want a formal record of your cancellation request, you can send a recorded postal notice to Justdone's registered company address. This method protects you because you have proof of delivery.

The official company listed in Justdone's subscription terms is GM Appdev Limited, registered in Cyprus. However, for postal purposes, some third-party resources reference Just Done Ltd in the United Kingdom. Stopee recommends attempting web or app cancellation first-postal notice is your backup if all else fails.

1. Write a brief letter stating your name, email address, subscription account number (if known) and your request to cancel immediately, effective immediately.
   • Example: "I, [Your Name], request immediate cancellation of my Justdone subscription linked to [your email]. Please confirm this cancellation in writing."
2. Include a clear statement that you are sending the letter via recorded mail and expect written confirmation.
   • This signals to the company that you have proof of your cancellation request.
3. Send the letter via recorded delivery to Justdone's company address (contact Justdone support to request the correct address, as it may change).
   • Keep your proof of posting and the recorded delivery receipt.
4. Wait 10-15 business days for a written response confirming your cancellation.
5. If you do not receive confirmation, follow up with a second letter or escalate to Justdone's support team with proof of your original posted notice.

Postal cancellation is slow but leaves an undeniable paper trail. Stopee recommends this only if you have already tried web and app cancellation multiple times without success.

What happens after you cancel justdone

Understanding what access you retain and what you lose helps you plan your transition away from the platform.

Your access after cancellation

After you cancel, Justdone typically allows you to continue using the service until the end of your current paid billing period. If you cancel mid-month, you keep access for the remainder of that month. When your billing period ends, your account is locked and you lose all AI tool access.

If you signed up for an annual plan and cancel before the year is up, you generally keep access until the annual renewal date, not immediately. Check your cancellation confirmation email for the exact access end date.

Your data and account after cancellation

Cancelling your subscription does not automatically delete your account data. Your email, saved documents and account history remain associated with your Justdone account. If you want your data permanently deleted, contact Justdone support separately and request account deletion-this is separate from subscription cancellation.

Will you get a refund after cancelling justdone

The refund question is where many users face disappointment. Justdone does not publish a clear, guaranteed refund policy in its public subscription terms.

Official refund policy

Justdone's standard policy does not automatically grant refunds for cancellations. If you have already paid for a month or year and then cancel, you generally forfeit the remaining balance.

However, Stopee has documented cases where users contacted support and received partial refunds or account credits, particularly if they cancelled within a few days of signup or reported service issues. Outcomes vary case-by-case and appear to depend on how you frame your request and the support agent who responds.

When you might secure a refund

• If you cancel within 7 days of signup and the service did not meet your expectations, contact support and politely request a refund. Frame it as "I tried the service but it does not fit my workflow" rather than demanding language.
• If you were charged due to a technical error (duplicate charges, accidental renewal) provide evidence and request a refund.
• If the service experienced an extended outage during your paid period, you have grounds to request a prorated refund.

Pro tip: Email Justdone support within 5 days of cancellation with a polite refund request. Many support teams have discretion to process one-time refunds to maintain goodwill. A friendly message takes 2 minutes and costs nothing if it results in even partial recovery of your money.

If justdone refuses to refund

If Justdone declines your refund request, you have consumer protection options in Singapore. Under the Consumer Protection (Fair Trading) Act, you have the right to pursue a dispute if the service was not provided as promised or if you are charged without clear consent.

Contact the Competition and Consumer Commission of Singapore (CCCS) if you believe Justdone engaged in unfair trading practices, such as obscuring cancellation methods or charging without consent. Stopee recommends keeping all email correspondence, cancellation confirmations and billing statements as evidence if you escalate to CCCS.

Your consumer rights and protections in singapore

As a Singapore consumer, you have legal protections that apply to Justdone even though the company is registered overseas.

Consumer protection (Fair trading) act

Under Singapore law, the Consumer Protection (Fair Trading) Act protects you against unfair trading practices. This includes:

• Charging you without your clear, informed consent.
• Making it unreasonably difficult to cancel a subscription.
• Misrepresenting the terms of the subscription (for example, hiding auto-renewal clauses).
• Failing to honour a cancellation request within a reasonable timeframe.

If you believe Justdone violated these rights-for example, by making cancellation deliberately hidden or by continuing to charge after you cancelled-you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).

How to escalate a dispute with CCCS

If Justdone refuses to resolve your complaint, contact CCCS:

• Visit cccs.gov.sg and use the online complaint form.
• Provide your name, contact details, subscription dates, amounts charged and copies of all correspondence with Justdone.
• Explain why you believe the company engaged in unfair trading (for example, hidden auto-renewal or inability to cancel).
• CCCS will review your case and may contact Justdone on your behalf.

Stopee has seen CCCS successfully pressure overseas subscription companies into refunding Singapore consumers when cancellation processes were unfair or unclear. This is your final escalation lever if direct negotiation fails.

Common mistakes that cost you money

Cancelling a subscription seems simple, but small errors can leave you vulnerable to unwanted charges and frustration. Many users repeat the same costly mistakes-let us help you avoid them.

Mistake 1: cancelling on one platform and not another

This is the single most common mistake. If you subscribed via iOS, you must cancel via iOS Settings-cancelling on the Justdone website will not stop App Store charges. The same applies to Google Play. Stopee has documented dozens of cases where users deleted the Justdone app thinking they had cancelled, then were shocked to see App Store charges months later.

Fix: After cancelling, log into the original platform where you subscribed (App Store, Google Play or justdone.com) and verify the subscription no longer appears in your active list.

Mistake 2: cancelling too late in the billing cycle

Most subscriptions require cancellation at least 24 hours before your renewal date. If you cancel on the day of renewal, you may be charged anyway, then locked into a dispute with support.

Fix: Cancel at least 48 hours before your renewal date. Check your Billing section to see the exact renewal date, then set a phone reminder for two days before.

Mistake 3: not confirming cancellation

You cancel, assume it is done and move on. Weeks later, you are charged again. Why? Your cancellation did not process. The web interface froze, your session timed out or a technical glitch occurred. You never received the confirmation email, so you never noticed.

Fix: Immediately after cancelling, check your email for a confirmation message. Log back into your account and verify the subscription no longer appears in your active list. Do this the same day you cancel.

Mistake 4: ignoring trial auto-renewal

The 7-day trial at S$2.70 auto-renews to a full monthly subscription. Many users forget this is not a real free trial-it is a paid trial that converts automatically. By the time they realise, they have been charged S$54 for a month they did not use.

Fix: Set a phone reminder for day 5 of your trial. Cancel before day 7 ends, even if you want to use the service longer-you can always resubscribe later if needed.

Mistake 5: not keeping proof of cancellation

You cancel and receive a confirmation email, then delete it. Months later, the company claims they have no record of your cancellation and you get charged. Your word against theirs.

Fix: Screenshot or forward your cancellation confirmation email to a separate folder or saved notes. If you cancelled via postal notice, keep the recorded delivery receipt. This proof protects you if a dispute arises.

Checklist: cancelling justdone safely

Use this checklist to ensure you cancel correctly and leave no loose ends.

• Identify where you subscribed (justdone.com website, iOS App Store, or Google Play).
• Log into the account and verify your subscription is active and the renewal date.
• Cancel at least 48 hours before the renewal date.
• Confirm you received a cancellation confirmation email within 5 minutes of cancelling.
• Log back in 24 hours later and verify the subscription no longer appears in your active list.
• If you subscribed via iOS or Google Play, separately verify cancellation in iOS Settings or Google Play (do not rely on web cancellation alone).
• Save a screenshot of the cancellation confirmation and proof that the subscription is no longer active.
• Check your next billing statement (usually 3-5 days after the renewal date) to confirm you were not charged.
• If you were charged despite cancellation, contact Justdone support immediately with your proof and request a refund.
• If support refuses to refund, escalate to CCCS with your documentation.

Why stopee helps you cancel subscriptions

Cancelling subscriptions is not supposed to be this complicated. Yet thousands of consumers globally struggle with confusing interfaces, hidden auto-renewal clauses and unresponsive support teams. Stopee exists to change that.

Our platform walks you through cancellation step-by-step, flags common traps and connects you with the information you need to protect yourself. Whether you are cancelling Justdone, a streaming service, a gym membership or any other recurring charge, Stopee empowers you to take control of your money and your time.

You do not have to accept dark patterns, hidden fees or companies that make cancellation deliberately hard. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and understand their rights. We are here to help you do the same.

Next step: Cancel your Justdone subscription today using the method that matches your subscription type. Then verify cancellation within 24 hours. If you encounter problems, come back to this guide or reach out to Stopee for support navigating your dispute with the company.