Manage Kaiber

How to cancel kaiber and reclaim your creative budget

Understanding kaiber and why you might want to leave

Kaiber is a generative AI video platform that transforms text prompts and images into studio-quality videos. It appeals to content creators, marketers, and social media professionals across Singapore who need fast video production. The platform operates on a flexible credit system, tiered monthly plans, and a premium Superstudio subscription for power users.

You access Kaiber through three channels: the web platform, Apple's App Store on iOS, or Google Play on Android. This matters because your cancellation route, refund eligibility, and timeline depend entirely on where you subscribed. At Stopee, we've guided thousands of users through this decision, and we know the friction points.

Common reasons users cancel kaiber

You might cancel because the monthly credit allowance no longer matches your output needs. Video quality improvements elsewhere, budget constraints, or simply outgrowing the platform are equally valid reasons. Some users discover they prefer other tools' editing flexibility or AI rendering speed. Others realise they're paying for features they never use. Whatever your reason, cancelling should be straightforward, and Stopee is here to ensure you navigate it cleanly.

Your consumer rights in singapore

When you cancel a subscription service in Singapore, the Consumer Protection (Fair Trading) Act (CPFTA) protects you from unfair contract terms and misleading practices. This means Kaiber cannot hide cancellation behind deliberately obscure buttons or bury refund eligibility in unreadable terms.

What the CPFTA means for your kaiber subscription

You have the right to clear, upfront information about billing cycles, auto-renewal terms, and cancellation methods before you subscribe. If Kaiber charges you after you cancel, or if cancellation fails silently, the service breaches this act. If you purchased via the App Store or Google Play, Apple and Google are also bound by these protections.

Should Kaiber refuse a legitimate refund or block your cancellation, you can escalate to the Consumers Association of Singapore (CASE) for mediation. Stopee recommends documenting your cancellation request, any error messages, and your billing history before escalating. Most disputes resolve in 2-4 weeks through CASE.

Cancellation methods by purchase channel

Your cancellation path depends entirely on where you bought your Kaiber subscription. Each channel has different rules, refund policies, and timelines. We'll walk you through each one step by step.

How to cancel kaiber on the app store (iOS)

If you subscribed through your iPhone or iPad, Apple manages your subscription, not Kaiber. This means Kaiber cannot cancel on your behalf, even if you email them directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you see "Sign In" instead, you're not logged into your Apple account. Log in first.
3. Tap Subscriptions.
4. Find and tap Kaiber in the list.
   • If you see multiple entries, tap the one labelled "active" or with a renewal date.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm. You typically see options to downgrade or cancel outright.
   • Select Cancel (not downgrade unless you want a cheaper tier).
6. Apple confirms the cancellation. You retain access until the current billing cycle ends.
   • Pro tip: Screenshot the confirmation screen. Apple's interface updates frequently, and a screenshot proves you cancelled.

Warning: Apple refunds are discretionary. You can request a refund within 45 days of the charge, but Apple only guarantees refunds for accidental purchases or unauthorized charges. If you cancelled within the first 24-48 hours, you have better refund odds.

How to cancel kaiber on google play (Android)

Like the App Store, Google Play controls your subscription end-to-end. Kaiber has no role in cancelling or refunding Play Store purchases.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
   • If you don't see a profile icon, tap the three horizontal lines (menu) instead.
3. Tap Payments and Subscriptions.
   • On some devices, this is listed as "Subscriptions" directly.
4. Tap Subscriptions.
   • You see a list of all active subscriptions tied to your Google account.
5. Find Kaiber and tap it.
6. Tap Cancel Subscription.
   • Google asks for a reason. This is optional but helpful if you later request a refund.
7. Confirm the cancellation. Access ends at the next billing date.
   • Pro tip: If Google shows a "View Plan Details" button, tap it first to confirm the exact next billing date. This prevents surprise charges.

Warning: Google Play refunds are available within 48 hours of the charge. After 48 hours, the refund request is almost always denied unless you claim unauthorized access or fraud.

How to cancel kaiber on the web platform

Web cancellations are processed by Kaiber directly. You have more control here, but also more responsibility to verify the cancellation goes through.

1. Go to kaiber.ai and log in to your account.
   • If you've forgotten your password, use the "Forgot password" link on the login screen.
2. Click your profile icon in the bottom left of the screen.
   • On mobile browsers, this may appear as a menu icon (three horizontal lines) instead.
3. Select Account from the dropdown menu.
4. Click My Plan.
   • You see your current subscription tier, next billing date, and payment method.
5. Click Cancel Plan.
   • Kaiber may offer you a discount to stay. You can ignore this and proceed to cancel.
6. Confirm the cancellation when prompted.
   • Kaiber sends a confirmation email within minutes. This email is your proof.
7. Access continues until the end of your current billing cycle.
   • Pro tip: Forward the confirmation email to yourself and save it locally. If a charge appears after the billing cycle, you have evidence the cancellation was processed.

If the Cancel Plan button doesn't appear or the page loads incorrectly, clear your browser cookies and try again. If the issue persists, contact Kaiber support at their help centre (helpcenter.kaiber.ai) with a screenshot of your account.

What happens to your access and data after cancellation

Cancelling your plan doesn't immediately delete your account or creative projects. Understanding the post-cancellation timeline helps you plan your exit.

Access and feature availability

After you cancel, your access to paid features continues until the end of your current billing cycle. If you're on a monthly plan and cancel on the 10th of a 31-day month, you retain full access until the 10th of the next month. You cannot use new credits or access premium rendering during this grace period if your plan has ended, but this depends on your plan tier.

Free tier accounts (those never upgraded) remain accessible indefinitely after cancellation, but you lose any stored credits or subscription bonuses.

Your projects and exported content

Cancelling does not automatically delete your video projects or generated content. However, Kaiber reserves the right to delete inactive accounts after 12 months. If you have projects you want to keep, export them as video files or project backups before your access expires. Use the download or export function in the Kaiber editor to save locally.

Auto-renewal and future charges

After cancellation, auto-renewal stops on the channel you cancelled. If you cancelled on the web, the web subscription won't renew. Your App Store or Google Play subscriptions are independent and won't auto-renew separately unless you subscribed through both channels. Check all three channels to be certain.

Refund eligibility and timelines

Refunds for Kaiber depend heavily on where you subscribed and how quickly you act. Stopee has helped users navigate this maze, and timing is everything.

App store (iOS) refunds

Apple decides refunds for in-app purchases, not Kaiber. You must request a refund directly from Apple within 45 days of the charge. Refunds granted within 14 days of purchase are nearly guaranteed if the purchase was accidental or unauthorized. After 14 days, approval rates drop sharply unless you can show a defect or fraud.

To request an App Store refund, visit reportaproblem.apple.com, select the Kaiber charge, and explain why you want the refund. Apple responds within 1-2 business days, usually via email.

Google play (Android) refunds

Google Play offers a 48-hour refund window from the moment of charge. After 48 hours, refunds are almost never granted. Request refunds immediately in the Google Play app by tapping your profile, Payments and Subscriptions, then Subscriptions, then Kaiber, then Report a Problem. Google processes refunds within 3-5 business days.

Web payment refunds

Kaiber handles web refunds directly. Their standard policy does not guarantee refunds for plan cancellations, but you can request one within 14 days of the charge by emailing support or using your account dashboard. Kaiber typically responds in 2-5 business days. Refunds for web payments are discretionary, meaning the company can approve or deny at their discretion unless you claim fraud or technical error.

If Kaiber refuses a refund you believe is legitimate, you can escalate through your payment processor (Stripe, Mercado Pago, or your bank). This is called a chargeback. File it within 120 days of the charge. Stopee recommends trying Kaiber support first, as chargebacks can flag your account for fraud review.

Kaiber pricing and plan overview

Understanding Kaiber's pricing structure helps you decide if cancellation makes sense or if a downgrade is smarter. Pricing in Singapore is displayed in SGD.

If you're on the Superstudio plan at S$39.99 per month, a downgrade to the Standard plan (S$29.99) saves S$10 monthly. This is often a better move than full cancellation if you still create occasionally. Contact Kaiber support to downgrade, or use the My Plan interface on the web.

Common mistakes when cancelling kaiber

Cancellation can feel straightforward, but small errors lead to surprise charges weeks later. We've seen users make the same mistakes repeatedly, and we want you to avoid them.

Mistaking account deactivation for cancellation

Some users disable notifications or hide the app, thinking this cancels the subscription. It doesn't. Your billing cycle continues, and the charge appears on the next due date. Cancellation is an explicit action across all three channels. If you haven't clicked "Cancel Subscription" (App Store or Google Play) or "Cancel Plan" (web), your subscription is still active.

Forgetting to cancel on all platforms if you subscribed multiple times

If you have an iOS subscription, an Android subscription, and a web subscription, you must cancel all three separately. Cancelling one does not cancel the others. Log into each platform and verify the subscription is gone from your active list. Stopee recommends checking all three channels 48 hours after cancelling to confirm none are still charging.

Not capturing proof of cancellation

Kaiber and the app stores sometimes process cancellations silently, leaving no trace. Always screenshot or email-forward the cancellation confirmation. If a charge appears after you cancel, you'll need this proof to dispute it. Refunds are much easier to secure with documentation.

Waiting too long to request a refund

App Store refunds expire after 45 days. Google Play refunds expire after 48 hours. Web refunds at Kaiber's discretion are easier to win within 14 days. If you miss these windows, your only option is a chargeback through your bank, which takes weeks and may result in account suspension. Act immediately.

Verification checklist before you leave

Use this checklist to confirm your cancellation is complete and you won't face surprise charges.

• Logged into your Kaiber account and confirmed the plan shows as "Cancelled" or expired.
  • If the plan still shows as active, the web cancellation failed. Try again or contact support.
• Checked your Apple ID subscriptions and confirmed Kaiber is no longer listed (if you subscribed on iOS).
  • Refresh the Subscriptions page after 5 minutes; sometimes the change takes time to sync.
• Checked your Google Play subscriptions and confirmed Kaiber is no longer listed (if you subscribed on Android).
• Forwarded all cancellation confirmation emails to a personal email address and saved locally.
• Noted your next billing date from the cancellation confirmation. Mark your calendar 1 day before to verify no charge appears.
• If you requested a refund, noted the reference number or support ticket ID from Kaiber or the app store.

Contact and escalation information

If Kaiber fails to cancel or processes a charge after you cancel, use these channels to escalate.

Kaiber support

Visit helpcenter.kaiber.ai for account, billing, and technical issues. Email support typically responds in 2-5 business days. If your issue is urgent (unauthorised charge, account locked), mark the email "URGENT" in the subject line.

Escalation in singapore

If Kaiber doesn't resolve your issue, contact the Consumers Association of Singapore (CASE) for mediation. CASE handles disputes under the Consumer Protection (Fair Trading) Act at no cost. File a complaint at case.org.sg with your cancellation proof, any support correspondence, and evidence of the disputed charge.

Payment method disputes

If Kaiber refuses to refund a web charge you believe is fraudulent or unauthorised, contact your bank or card issuer. Request a chargeback within 120 days of the transaction. Provide the chargeback team with your cancellation confirmation as evidence.

Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unauthorised charges. Whether your issue is a forgotten renewal, a refused refund, or outright fraud, we empower you with the facts and next steps. Your money is yours to control, and cancellation should never feel like a dark maze. Use this guide, document everything, and don't hesitate to escalate to CASE or your payment provider if Kaiber blocks your way.