Manage Kajabi

How to cancel kajabi in singapore and protect your refund rights

What kajabi is and why you might want to cancel

Kajabi is a subscription-based software platform that helps creators build and sell online courses, memberships, and digital products all in one place. It combines website hosting, email marketing, payment processing, and course delivery tools-designed for knowledge entrepreneurs who want to streamline their business operations.

You might use Kajabi to manage student access, automate marketing workflows, accept payments globally, or run membership communities. However, if you're scaling down, switching platforms, or simply no longer need the service, cancelling your subscription is straightforward-and Stopee is here to walk you through every step without hidden surprises.

Common reasons to cancel kajabi

Many creators cancel Kajabi after switching to competitors, consolidating tools, or discovering they don't need all the features bundled into their plan. Some pause operations seasonally, while others find the pricing doesn't match their revenue yet. Whatever your reason, your decision to cancel is valid, and you deserve clarity on what happens next.

What makes cancellation tricky

Kajabi operates on multiple billing channels-web subscriptions, Apple App Store purchases, Google Play subscriptions, and add-ons like Branded Mobile Apps. Each cancels differently, and missing one means you'll still be charged. This guide from Stopee ensures you find and cancel every active subscription before your next billing cycle.

Your consumer rights in singapore and what they protect

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) safeguards you against unfair contract terms, misleading representations, and unconscionable conduct. Digital services like Kajabi are covered, though statutory cooling-off periods do not automatically apply unless the seller explicitly offers one.

What the CPFTA means for kajabi subscriptions

Under the CPFTA, Kajabi cannot use unfair contract terms against you-such as unreasonable cancellation penalties, hidden auto-renewal terms, or conditions that heavily favour the seller. If Kajabi's "no refunds after 30 days" policy is presented transparently at purchase and applies equally, it is likely enforceable. However, if you were misled about auto-renewal, billing frequency, or access conditions, the CPFTA gives you grounds to challenge the charge.

Pro tip: Screenshot Kajabi's terms and your purchase confirmation before you cancel. If you later need to dispute a charge, this evidence strengthens your case with the Consumers Association of Singapore (CASE).

Escalation path if kajabi refuses to help

If Kajabi declines your refund request or doesn't respond within 14 days, file a complaint with CASE (the independent consumer watchdog in Singapore). CASE cannot force refunds but will mediate on your behalf, especially if you can show misleading marketing, defective service, or unfair terms. For cross-border disputes, CASE has experience handling claims against overseas companies and can pressure Kajabi through reputational leverage and regulatory channels.

Contact CASE at 6100 0315 or visit www.case.org.sg to lodge a complaint.

How to cancel kajabi on the web

Web subscriptions are the easiest to cancel directly within your Kajabi account. You'll have continuous access until your current billing cycle ends, and automatic renewal stops immediately.

Step-by-step web cancellation

1. Log into your Kajabi account at your dashboard.
2. Navigate to Account Settings (usually in the top-right menu or profile icon).
3. Select Subscription & Billing or Plans.
4. Click Change Plan or Manage Subscription.
5. Choose Cancel subscription and follow the confirmation prompts.
   • Kajabi may offer a discount or pause option-decline unless you plan to resume.
   • Confirm the cancellation message; you'll receive an email receipt immediately.
6. Verify cancellation by returning to Account Settings and confirming your status shows "Cancelled" or "Access ends on [date]".

Warning: Your courses, content, and site remain on Kajabi's servers while your subscription is active. Once it expires, you lose the ability to edit or manage content. Export all courses, memberships, and downloads before your access ends.

What to do if you can't find the cancellation button

If the web dashboard doesn't show a cancel option, you may be on a custom contract or enterprise plan. Contact Kajabi support directly and request cancellation in writing. Include your account email, current plan name, and desired cancellation date. Keep this email for your records-Stopee recommends treating it as your formal notice, which strengthens any later refund claim.

Cancelling app subscriptions and add-ons

If you subscribed to Kajabi through the Apple App Store or Google Play, or purchased the Branded Mobile App add-on, you must cancel in the specific store or platform. Kajabi cannot revoke these directly, even if you cancel your web subscription.

Cancel apple app store subscriptions

1. Open the App Store on your iPhone or iPad.
2. Tap your Profile icon (top-right corner).
3. Select Subscriptions.
4. Find Kajabi in the active subscriptions list.
5. Tap Kajabi and select Cancel Subscription.
6. Confirm your choice; Apple will email you a cancellation confirmation.

Pro tip: Apple refunds up to 14 days of charges if you cancel within this window of a renewal date. If you're past 14 days, ask Apple support directly-they sometimes grant refunds as a courtesy.

Cancel google play subscriptions

1. Open Google Play on your Android device or visit play.google.com in a browser.
2. Navigate to Account (or Menu > Payments and subscriptions).
3. Select Subscriptions.
4. Tap Kajabi.
5. Choose Cancel subscription and confirm.
6. Google will send you a confirmation email.

Warning: Google Play refunds are rare after 48 hours. Escalate through Google Play support if you believe you were charged in error or misled about auto-renewal.

Cancel the branded mobile app add-on

If you added Kajabi's Branded Mobile App feature to your plan, it renews automatically each billing cycle. To cancel it, follow the web cancellation steps above but select Modify Plan instead of Cancel Subscription. Remove the Branded App add-on and keep your main plan active (if desired). Your access to the app will end at the next renewal date.

Understanding kajabi's refund policy and your options

Kajabi's refund terms vary by purchase type and purchase channel. Knowing these rules upfront helps you decide whether to request a refund or simply cancel going forward. Stopee has helped thousands of consumers navigate these policies to recover unexpected charges.

Web subscription refunds

Kajabi's standard policy permits refunds within 30 days of payment, but only at Kajabi's discretion. Most first-month charges and initial setup fees may qualify if you request within this window. However, once 30 days pass, refunds are unlikely unless you can prove a billing error or misleading marketing.

To request a refund, email Kajabi support with your account email, invoice number, and reason for the refund request. Mention the 30-day window and reference your purchase date explicitly.

In-app purchase and template refunds

Templates and add-ons purchased through Kajabi's store are final-no refunds, exchanges, or cancellations once downloaded. If you purchased a template by mistake, contact Kajabi support immediately (before using it) and request a one-time exception. After you download or view the template, Kajabi treats it as consumed.

Refunds for in-app purchases (Apple or Google Play) must come from Apple or Google, not Kajabi. If Apple or Google issues a refund, your access to the Kajabi app feature automatically revokes.

Billing disputes and credit card chargebacks

If Kajabi refuses a refund and you believe the charge was unfair or unauthorised, you can dispute it with your credit card issuer or bank. Most cards offer chargeback protection within 120 days of a transaction. This should be your last resort-try Kajabi support and CASE first-but know the option exists if you're stuck.

Kajabi pricing and plan comparison

Kajabi's pricing structure is crucial to cancellation planning. Understanding your current plan helps you estimate refund eligibility and decide when to cancel relative to your next billing date.

Current kajabi plans (verify on kajabi's website)

Pro tip: Kajabi frequently runs annual discounts (often 40% off) during promotional periods. If you're on a monthly plan, waiting for a sale before renewing saves money-but only if you plan to keep the subscription. If you're cancelling, this doesn't apply.

Always verify current pricing and available plans on Kajabi's official website (kajabi.com) before making any cancellation decision. Prices, plan names, and features change regularly.

What happens after you cancel kajabi

Cancellation is immediate in your account, but access continues until your billing cycle ends. During this time, your courses, memberships, and site remain fully functional. Here's what to expect in the days and weeks after you cancel.

Access and data during the notice period

After you cancel, you retain full control of your account until your current billing period concludes. You can still edit courses, manage students, send emails, and collect payments. Kajabi does not restrict functionality on cancelled accounts-only active subscriptions renew.

Use this window to export everything you'll need later: course content, student lists, email templates, and any downloads. Kajabi provides export tools for most data, but these may be limited once your access ends.

What you lose when access expires

On your subscription end date, Kajabi locks your site and removes it from the public internet. Your domain (if hosted by Kajabi) reverts unless you've transferred it elsewhere. You cannot log in, manage content, or view student records. Course content, memberships, and sales funnels all disappear from your audience's view.

If you hosted your site on Kajabi's domain, students will see a "site not found" message. This is why exporting your courses, contact lists, and files before the end date is non-negotiable.

Stopping automatic charges

Once you cancel, Kajabi stops billing automatically. Your final invoice reflects charges through the end of your current billing cycle. You will not be charged again unless you manually re-subscribe.

Check your bank or credit card statement 5-7 days after your subscription end date to confirm no further charges appear. If you see a charge after cancellation, contact Kajabi support immediately-it may be a processing delay or a system error.

Common mistakes when cancelling kajabi

Cancelling a subscription platform feels stressful because your business data is at stake. Taking a breath and following these steps prevents costly errors that many creators regret later.

Mistake 1: cancelling the web subscription and forgetting about app add-ons

You cancel your Kajabi web plan but overlook the Branded Mobile App subscription, which continues renewing separately. You're billed for an app you can no longer use. Stopee recommends auditing all active subscriptions-web, Apple, Google Play, and add-ons-before you cancel anything.

Mistake 2: not exporting your courses before access ends

Once your subscription expires, you lose the ability to download or migrate your course content, student lists, and email history. Many creators assume they can retrieve this data later-they cannot. Export everything within 48 hours of cancelling, not at the last minute.

Mistake 3: cancelling mid-cycle and losing a refund opportunity

If you cancel on day 2 of a new billing cycle, you forfeit a month of paid access. The better move: cancel near the end of your current cycle so you use the full month you've already paid for. Kajabi honors cancellations requested anytime, but the refund window (30 days) applies only from your original purchase date, not from cancellation.

Mistake 4: ignoring the auto-renewal confirmation

After you submit your cancellation, Kajabi sends a confirmation email. Some creators delete it without reading. Keep this email-it proves your cancellation date and is your receipt if you need to dispute a later charge. File it in a "Kajabi" folder for future reference.

Checklist before and after cancelling kajabi

Use this list to ensure you've covered all bases and won't lose data or face surprise charges after cancellation.

Before you cancel

• Log into all your Kajabi accounts (if you have more than one).
• Export all courses, lesson content, and resources as files.
• Download your student or member list (name, email, enrollment status).
• Save email templates, sequences, and marketing copy.
• Note your custom domain (if hosted by Kajabi) and plan to transfer it.
• Take screenshots of your refund policy and current plan details.
• Check your billing statement for the exact renewal date.

During cancellation

• Cancel your web subscription in Account Settings.
• Cancel Apple App Store subscription (if applicable).
• Cancel Google Play subscription (if applicable).
• Remove any add-ons (Branded Mobile App, etc.).
• Request a refund in writing if you're within 30 days of purchase.
• Save the cancellation confirmation email from Kajabi.

After cancellation

• Monitor your bank statement for 7-10 days to ensure no charges appear.
• Verify your account status shows "Cancelled" or "Access ends on [date]".
• If a refund was promised, expect it within 5-10 business days.
• If refund doesn't arrive, follow up with Kajabi support within 30 days.
• File a CASE complaint if Kajabi ignores your refund request.

Should you cancel, pause, or switch plans instead

Before you cancel permanently, consider whether pausing, downgrading, or switching plans might suit your situation better. Each option has different financial and operational implications.

Comparison of your options

Pro tip: If you're unsure, pause or downgrade first. You can always cancel later without losing data during the pause. Kajabi's support team can explain pause options-not all plans offer them, but it's worth asking.

Customer reviews and real experiences with cancellation

Real creators share their honest feedback on cancelling Kajabi. These insights help you prepare for what's ahead.

What users say went well

Many praise the web cancellation process as simple and quick-most describe it taking under 5 minutes. Users also note that Kajabi's support team responds fairly to refund requests within the 30-day window, especially if asked politely and with reasoning. A recurring positive: the company grants access through the entire paid cycle, so no one feels "cut off" mid-month.

Common complaints about cancellation

The most frequent complaint is discovering additional subscriptions (app, add-ons) still active after cancelling the main plan. Others report difficulty reaching support to cancel app subscriptions that don't appear in Kajabi's dashboard. A few mention losing access to content export tools after cancellation, though Kajabi states these remain available. Some international customers report confusion about refund eligibility across different countries' consumer laws.

Refund disputes

A minority of users report Kajabi denying refunds after the 30-day window, citing the stated policy. Those who escalated to CASE or their credit card issuer were occasionally successful, especially if they could demonstrate misleading auto-renewal terms at signup. Stopee advises documenting every interaction to strengthen any future dispute.

Contact information for cancellation and support

If you can't cancel online or need to escalate a refund dispute, use the contact details below. Kajabi's headquarters address is used for formal cancellation correspondence and complaints.

Kajabi contact and mailing address

For web and account support, contact Kajabi through your account dashboard or email support@kajabi.com with your account email and specific request.

For formal cancellation notices or refund disputes, mail a registered letter to Kajabi's registered office. Kajabi does not publicly list a Singapore office; correspondence should be sent to the company's primary headquarters in the United States or you can escalate through CASE for Singapore-specific consumer protection support.

If Kajabi does not respond to a refund request within 14 days, file a complaint with the Consumers Association of Singapore (CASE):

CASE contact details:
Phone: 6100 0315
Email: enquiry@case.org.sg
Website: www.case.org.sg
Address: 170 Ghim Moh Road, Singapore 279622

What to include in your cancellation letter

If you email or mail your cancellation notice, include the following to ensure it's processed correctly:

• Your full name and account email address
• Your Kajabi account user ID (if available)
• The current plan name and billing frequency (monthly or annual)
• Your desired cancellation date
• The billing start date and most recent invoice date
• A brief reason for cancellation (optional, but helpful for feedback)
• Any refund request with justification if within 30 days of purchase

Final thoughts: take control of your subscription today

Cancelling Kajabi doesn't have to feel overwhelming. Whether you're scaling down, switching platforms, or simply moving on, this guide equips you with the process, timelines, and consumer protections that apply to you in Singapore. Stopee has helped thousands of consumers cancel subscriptions confidently and recover unexpected charges by knowing their rights and documenting every step.

Start by exporting your data, then follow the cancellation steps appropriate to your situation-web, app, or both. If Kajabi refuses a fair refund within 30 days, escalate to CASE and your bank. You're in control, and your decision to cancel is valid.

For more detailed guidance on cancelling other subscriptions and services, visit Stopee (stopee.com) and explore our consumer advocacy resources. Stopee is here to empower you every step of the way.