Manage Kajabi

How to cancel kajabi and understand your options in south africa

What kajabi is and why you might want to cancel

Kajabi is an all-in-one platform that bundles website hosting, online course delivery, membership management, and payment processing into a single subscription service. Creators, coaches, educators, and small business owners across South Africa use Kajabi to build and run digital learning businesses without juggling multiple tools.

The service is hosted and operated by Kajabi, LLC in the United States, which means your subscription is governed by their terms and subject to international billing practices. If you've signed up and now find the platform isn't delivering value, costs are straining your budget, or you've found a better alternative, cancelling is straightforward once you know the process.

At Stopee, we help South African consumers understand exactly how to walk away from subscriptions cleanly and recover money where the law protects you. This guide walks you through every cancellation method, refund rules, and your consumer rights.

Who uses kajabi and typical pain points

Kajabi users range from individual course creators to established coaching businesses. Common reasons for cancellation include unexpected renewal charges, difficulty navigating the interface, better pricing from competitors, or discovering that the platform's features don't match your workflow. Whatever your reason, you deserve a cancellation process that respects your time and money.

Your consumer rights when cancelling in south africa

Your rights as a South African consumer are protected by law, even when dealing with a US-based service. Understanding these rights gives you leverage if Kajabi refuses a reasonable refund or creates friction during cancellation.

Consumer protection act provisions

South Africa's Consumer Protection Act (CPA) extends protection to you as a consumer, regardless of where the business operates, provided they target South African consumers or conduct business here. Under the CPA, you have the right to cancel distance contracts (including online subscriptions) within 5 business days of conclusion, provided you notify the supplier in writing or through the agreed method.

Key protections include:

• The right to cancel within 5 business days of signing up, with a full refund if you're still within that window.
• The right to clear, transparent billing information before you commit.
• The right to escalate complaints to the National Consumer Commission (NCC) if the supplier ignores legitimate refund requests.
• Protection against unfair contract terms that lock you into automatic renewal without explicit yearly consent.

If Kajabi refuses a refund you're legally entitled to, Stopee recommends documenting everything and filing a complaint with the NCC as your escalation point. The NCC investigates unfair practices and has authority to order refunds.

Distance contracting and automatic renewal rules

Because Kajabi operates online and you never meet in person, your subscription falls under distance contracting rules. This means Kajabi must give you the right to cancel and must make the cancellation process as easy as the sign-up process. If they make cancellation harder than signup, they're breaching consumer protection standards that Stopee tracks across the subscription industry.

How to cancel kajabi: step-by-step methods

Kajabi offers multiple cancellation routes depending on how you subscribed. Choose the method that matches your account setup and follow the sequence that applies to you.

Cancelling a web-based kajabi subscription (direct payment)

If you subscribed directly through Kajabi's website and paid by credit card or bank transfer, you cancel through your Kajabi account dashboard. This is the most common method and takes five minutes.

1. Sign in to your Kajabi account using your email and password. If you've forgotten your password, use the "Forgot password?" link on the login page to reset it via email.
2. Once logged in, locate your account settings or billing section. This is typically found in a menu labelled "Settings," "Account," or "Billing" in the top right or left sidebar.
3. Find the section showing your active subscription plan. You'll see your current plan name, renewal date, and monthly or annual billing amount.
4. Select the option to "Cancel," "Downgrade," or "Pause" your subscription. Kajabi may present all three options; choose "Cancel" if you want to stop all charges immediately.
5. Review the cancellation summary. Kajabi will confirm your current billing date and when access ends (usually at the end of the current paid period).
6. Follow the on-screen prompts to confirm cancellation. You may be asked why you're leaving; this feedback helps Kajabi improve, but it's optional.
7. After confirmation, Kajabi will send a cancellation email to your registered address. Save this email as proof of cancellation for your records.
8. Sign back into your account 24 hours later to verify that your subscription status now shows "Cancelled" or "Inactive."

Pro tip: If the cancellation button doesn't appear or is buried in menus, contact Kajabi's support team immediately. At Stopee, we've seen platforms deliberately hide cancellation options; if you encounter this, screenshot the issue and mention the CPA's requirement that cancellation be as easy as signup when you escalate.

Cancelling an in-app subscription (Apple app store)

If you subscribed to Kajabi through the Apple App Store on your iPhone or iPad, Apple controls your subscription and billing, not Kajabi. You must cancel through Apple's systems.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap the profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Kajabi" in the list of active subscriptions and tap it.
5. Tap "Cancel Subscription" (not "Pause Subscription" unless you want to pause instead of cancel).
6. Choose the reason for cancellation if prompted, then confirm by tapping "Confirm Cancellation."
7. Apple will send a cancellation confirmation email to your Apple ID account.
8. After cancellation, your Kajabi access through the app will end at the end of your current billing cycle, but you'll retain access via the web dashboard until that date.

Warning: Cancelling through the App Store does NOT cancel your web-based Kajabi subscription if you have both. If you signed up for both an app subscription and a web subscription, you must cancel each separately.

Cancelling an in-app subscription (Google play)

If you subscribed via Google Play on an Android device, Google handles billing and renewal, not Kajabi. Kajabi cannot cancel app-based subscriptions for you.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find "Kajabi" in your active subscriptions list and tap it.
5. Tap "Cancel subscription."
6. Choose your cancellation reason (optional) and confirm.
7. Google will email you a cancellation confirmation.
8. Your access ends at the end of the current billing period unless you've requested an immediate refund.

Pro tip: If you subscribed through multiple channels (web, Apple App, and Google Play), you'll see separate charges. Cancel all of them individually to stop all future payments.

Timeline and what happens after you cancel

Cancellation doesn't mean instant access loss. Knowing the timeline helps you plan your exit without disruption to your content or students.

Access during the notice period

After you cancel, your access to Kajabi typically continues until the end of your current paid billing period. If you paid for a monthly plan and cancelled on day 10 of 30, you retain full access until day 30. If you're on an annual plan, the same principle applies; you keep access for the remainder of that year.

This grace period gives you time to download your course content, student data, or other files before your account is locked. Stopee recommends exporting everything you need within the first week of cancellation so you don't lose work if Kajabi's export tools fail.

Content retention and data export

Kajabi stores your content (courses, pages, files, membership materials) according to their data retention policy. Once access ends, you cannot edit or upload new content, but your files remain in Kajabi's systems for a period. Contact Kajabi's support team within 30 days of access ending if you need to export large volumes of student data or course files; after that window, Kajabi may delete your account permanently.

Export your data before the access end date if possible. Use Kajabi's export tools or contact support@kajabi.com to request a full account backup.

Payment and automatic renewal

Cancelled subscriptions stop automatic renewal at the end of your paid period. No charges should appear on your bank statement or credit card after that date. If a charge appears after your access has ended, treat it as an unwanted charge and contact your card issuer to dispute it. Stopee recommends flagging any post-cancellation charge within 5 business days so your bank has time to investigate.

Kajabi refund policy and your eligibility

Kajabi's refund stance is strict but not immovable. Understanding the policy and your leverage helps you recover money if you qualify.

Kajabi's stated refund terms

Kajabi states that refunds are "at the Company's sole discretion" and that no refunds are available after 30 days from your original payment date. This means:

• Refunds within 30 days: possible but not guaranteed. Kajabi may approve them based on circumstances.
• Refunds after 30 days: Kajabi's policy says no, but consumer law may override this if certain conditions are met.
• Template purchases from Kajabi's template store: final sale with no refunds or exchanges once the file is downloaded.

The 30-day window is Kajabi's internal rule, not a legal requirement in South Africa. The CPA gives you a 5-business-day cancellation right from the date of purchase, with a full refund. If you're within that window, you're entitled to a refund regardless of Kajabi's policy.

How to request a refund

1. Contact Kajabi's support team at support@kajabi.com within 30 days of your original charge.
2. Provide your invoice number, original payment date, and a brief reason for the refund request (e.g., "Service does not meet my needs," or "I did not use the platform").
3. If you're within 5 business days of signup, explicitly state that you're exercising your statutory cancellation right under South Africa's Consumer Protection Act.
4. If Kajabi denies the refund, reply to their email with a formal refund demand, again citing the CPA's 5-business-day cancellation right if applicable.
5. If Kajabi continues to refuse, file a complaint with the National Consumer Commission (NCC) at complaints@thencc.org.za with copies of all correspondence and proof of payment.

Pro tip: Kajabi sometimes approves refunds as "exceptions" to their policy if you phrase the request professionally and cite specific reasons. Always try support first; escalation to the NCC is your backstop, not your first move.

In-app purchase refunds through apple and google

If you purchased through Apple App Store or Google Play, those platforms handle refunds, not Kajabi. You can request a refund directly:

• Apple: Visit reportaproblem.apple.com, select your Kajabi charge, and request a refund. Apple typically approves refunds within 48 hours if the request is within 14-30 days of purchase.
• Google Play: Go to play.google.com/store, view your order history, select the Kajabi charge, and request a refund. Google allows refunds within 48 hours of purchase as a standard policy.

After you receive a refund through Apple or Google, your app-based subscription is cancelled automatically, but your web-based subscription continues. Cancel the web version separately if you're not using it.

Kajabi pricing and currency considerations for south africa

Kajabi's pricing is advertised in US dollars (USD) on their website, with no official South African Rand (ZAR) conversion. This creates transparency and budgeting challenges for South African users.

Current pricing structure

Note: Prices shown are approximate and change frequently. The ZAR equivalent assumes an exchange rate of approximately R17-R18 per USD; your actual charge depends on your bank's exchange rate on the transaction date. Annual plans typically cost 2-3 months less than 12 months of monthly billing.

Hidden costs and payment method considerations

When you pay from South Africa using a credit card or bank transfer, you'll incur currency conversion fees. Most South African banks charge 1-2% on international transactions, which means a USD 199 charge actually costs you closer to R3,500 instead of R3,400 due to these hidden fees.

If you're using a South African payment method, ask Kajabi's support team about payment options. Some international platforms allow bank transfers or cryptocurrency, which may carry lower conversion fees than credit cards. Stopee recommends comparing your card issuer's foreign exchange rate with other payment methods before committing to annual plans.

Common mistakes when cancelling kajabi

Cancelling subscriptions is emotionally tricky: you're acknowledging a purchase didn't work, and platforms exploit that hesitation by hiding cancel buttons or creating confusion. Avoid these pitfalls so you cancel cleanly without losing money or access to your data.

Mistake 1: cancelling only the app subscription

The biggest error is cancelling through Apple App Store or Google Play and assuming your entire Kajabi subscription is cancelled. If you also subscribed through Kajabi's website, those are two separate subscriptions with two separate renewal dates and charges. You must cancel both independently, or you'll receive duplicate charges.

Check your bank or credit card statement right now. If you see two charges from Kajabi (one labelled "Kajabi" and another from "Apple" or "Google"), cancel the Kajabi web subscription immediately.

Mistake 2: not saving your cancellation confirmation

Kajabi sends a cancellation confirmation email, but these often land in spam folders or are deleted accidentally. If a charge reappears after you cancel and you have no proof of the cancellation, your bank will assume it's a legitimate renewal. Forward your cancellation email to a separate folder or save it as a PDF the moment you receive it. At Stopee, we've helped hundreds of South African consumers reverse unwanted charges simply because they had written proof of cancellation.

Mistake 3: cancelling without exporting your content first

Once your billing period ends, you lose the ability to edit and download your course materials, student lists, and membership data. Always export everything within the first week of cancellation. Kajabi's export tools are in Settings > Data Export. If the export button is missing or broken, email support@kajabi.com immediately and ask for a manual export before your access ends.

Mistake 4: ignoring a charge that appears after cancellation

Sometimes a charge appears on your statement weeks after cancellation. This is often a system error or a final payment for a service Kajabi thinks you still owe. Never ignore it. Contact your bank immediately and dispute the charge, citing your cancellation confirmation email as evidence. Stopee recommends contacting Kajabi's support team first to clarify, but if they don't respond within 5 business days, ask your bank to investigate.

Mistake 5: not checking for tied integrations

If you've linked Kajabi to other tools (email marketing platforms, payment processors, or automation software), cancelling Kajabi doesn't automatically disconnect those links. Review any integrations in your account settings and manually disconnect them to prevent unexpected charges or data leaks.

Cancellation checklist: ensure nothing falls through the cracks

Use this checklist to verify you've completed every step of the cancellation process.

• Cancellation initiated: I've signed into my Kajabi account and confirmed the cancellation through the dashboard, or I've cancelled through Apple/Google if applicable.
• Confirmation saved: I've received and saved a cancellation confirmation email from Kajabi (or Apple/Google) to a permanent folder or PDF.
• Dual subscriptions checked: I've verified that I don't have both a web subscription and an app subscription active simultaneously.
• Data exported: I've downloaded all my courses, student data, and files through Kajabi's export tools before access ends.
• Integrations disconnected: I've reviewed and manually disconnected any third-party tools linked to my Kajabi account.
• Final billing date noted: I know the exact date my access ends and my final charge processes.
• Post-cancellation verification: I've logged back in after 24 hours to confirm my account shows "Cancelled" or "Inactive" status.
• Bank monitoring: I've set a calendar reminder to check my bank statement on the expected access end date to confirm no new charges appear.
• Dispute evidence ready: If an unexpected charge appears after the end date, I have my cancellation confirmation and invoice ready to dispute it with my bank.

Stopee's final word: take control of your subscriptions

Cancelling Kajabi is straightforward once you know the three core steps: choose your cancellation method (web, Apple, or Google), follow the platform-specific sequence, and save your confirmation. What makes it tricky is that Kajabi, like many subscription platforms, relies on inertia and buried buttons to keep you enrolled. You've now learned exactly how to navigate those obstacles.

Your consumer rights under South Africa's Consumer Protection Act are your final safety net. If Kajabi refuses a legitimate refund, the National Consumer Commission has authority to intervene. Stopee has helped thousands of South African consumers cancel unwanted subscriptions and recover money through understanding their rights and taking decisive action.

Contact Kajabi's support team at support@kajabi.com if you encounter any delays during cancellation. Keep all correspondence. If you need escalation assistance or believe Kajabi has breached consumer protection law, file a complaint with the NCC at complaints@thencc.org.za. Stopee recommends being professional but firm in all communication; platforms respond faster when they see you know your rights.

Kajabi's cancellation contact details

If you need to cancel by post or require a formal cancellation address, Kajabi's primary mailing address in the United States is listed below. Note that there is no South African office; international correspondence may take 2-3 weeks to process.

Kajabi, LLC
2955 Campus Drive
Irvine, California 92614
United States

An alternate address sometimes cited is:

Kajabi
Atlanta, Georgia
United States

For fastest cancellation, always use the in-account dashboard or contact support@kajabi.com. Mailed cancellation notices should include your full name, email address, account email, and invoice number. Send via registered post if sending from South Africa to ensure proof of delivery.

Stopee recommends using email cancellation over postal mail. Email is faster, creates an immediate digital record, and is far easier to dispute if Kajabi later claims they never received your notice. Your cancellation email serves as evidence in any dispute or complaint to the National Consumer Commission, making it your strongest documentation.