Manage Lasso

How to cancel lasso and protect your subscription rights in singapore

What is lasso

Lasso is a fintech and design-focused SaaS platform that helps teams streamline workflows. The service offers multiple product variations, from project management tools to mobile photo editing apps, each serving different user needs across web, mobile and plugin-based platforms.

Core features and use cases

Lasso serves two primary audiences. Teams managing design workflows use Lasso to centralise reviews and feedback, eliminating lengthy email chains. Photo Lasso AI users access AI-powered image editing on mobile devices, with features like automated cropping, background swapping and watermark removal. Both versions operate on subscription or one-time purchase models, so understanding which version you use is critical before you cancel.

Why users choose to cancel

Cancellation reasons vary widely. Some users find the interface doesn't match their workflow; others outgrow the tool as team needs evolve. Many subscribers cancel after free trials expire or realise they prefer competing platforms. Whatever your reason, Stopee is here to guide you through the cancellation process cleanly and without penalties.

Your consumer rights in singapore

What the law protects

Singapore's Consumer Protection (Fair Trading) Act shields you from unfair contract terms, misleading descriptions and unsafe goods. When you subscribe to Lasso, the company must deliver the service as described. If you cancel a subscription purchased through App Store or Google Play within 14 days of purchase, you have statutory grounds to request a refund directly from Apple or Google, not from Lasso itself. This distinction matters for your leverage.

When to escalate a dispute

If Lasso refuses to process a cancellation or denies a legitimate refund, you can escalate to the Consumers Association of Singapore (CASE) or the Media Development Authority (MDA) for digital services. Stopee recommends documenting all communications with Lasso-screenshots of your subscription terms, cancellation requests and their responses-before escalating. These records strengthen your position and accelerate resolution. Most disputes resolve faster when companies know you understand your rights.

Cancellation methods by platform

Web and direct lasso subscriptions

If you subscribed directly through Lasso's website, email is your primary cancellation channel. The process is straightforward, but timing matters to avoid unexpected charges.

1. Open your email client and compose a new message to accounting@lasso.com
   • Use the subject line: "Cancellation Request - [Your Email Address]"
   • Include your full name, registered email address and subscription plan name
   • State your cancellation effective date clearly: "Please cancel my subscription effective [date]"
2. Send the email and wait for a confirmation response within 2-3 business days
   • Pro tip: Forward your confirmation email to yourself or save it to a folder labelled "Cancellations" for your records
   • Lasso typically confirms cancellation via email with your final access date
3. Verify that your cancellation takes effect at the end of the current calendar month
   • You retain access to your account and all data until that final date
   • After the end-of-month cutoff, your access is disabled automatically
4. Download or export any critical project files or data before your access ends
   • Warning: Lasso does not retain your data indefinitely after cancellation; treat the final day of access as your deadline

Mobile app and in-app purchase cancellations

Photo Lasso AI and other mobile apps operate differently. Subscriptions purchased through Apple App Store or Google Play are managed by those platforms, not by Lasso directly. Your cancellation process depends on where you made the purchase.

1. Check if your subscription can be cancelled in-app
   • Open Photo Lasso AI or your Lasso mobile app
   • Navigate to Settings or Account sections within the app
   • Look for "Subscriptions," "Billing" or "Manage Subscription" tabs
   • If you see a "Cancel Subscription" or "End Trial" button, use it to cancel immediately
2. If in-app cancellation is unavailable, cancel through your platform
   • For Apple App Store users: Go to Settings > [Your Name] > Subscriptions > Select Lasso > Tap "Cancel Subscription"
   • For Google Play users: Open Google Play Store > Account > Subscriptions > Select Lasso > Tap "Cancel Subscription"
   • Warning: Platform-based cancellations process immediately; your subscription ends at your next billing date, not at the end of the calendar month
3. Receive a confirmation notification from Apple or Google
   • Save this confirmation as proof of cancellation for your records
   • Stopee recommends screenshotting the confirmation page to avoid disputes later
4. If you need additional support or want to escalate, email support@lassotech.com
   • Attach your cancellation confirmation from the platform
   • Explain that you have cancelled through the official channel and are confirming with Lasso

Direct support escalation

In rare cases, you may need to contact Lasso support directly if in-app or email methods fail. This is your backstop option.

1. Email support@lassotech.com with the subject: "Cancellation Assistance Required"
2. Include your account email, subscription plan and the date you requested cancellation
3. Explain that you have already attempted cancellation via email or in-app but have not received confirmation
4. Request a cancellation confirmation and your final billing date in writing
5. Keep all support emails for escalation if needed

Lasso pricing and plan details

Current subscription and purchase options

Lasso offers multiple pricing models. Understanding your plan type is essential before you cancel, because refund eligibility and cancellation timing depend on whether you hold a recurring subscription or a one-time purchase.

Understanding your billing and renewal dates

Monthly subscriptions renew on the same date each month (for example, if you subscribe on March 15, you are charged again on April 15). Yearly subscriptions renew annually. One-time purchases never renew. Pro tip: Note your renewal date now by checking your App Store, Google Play or email receipt. Cancel at least 2 days before this date to avoid the next charge. Stopee customers who track their renewal dates experience zero surprise charges after cancellation.

What happens after you cancel

Access, data and account retention

Cancellation does not mean instant deletion. Understanding what persists and what vanishes helps you prepare.

For web subscriptions, your access continues until the end of the current calendar month. Your account and all stored data (project files, feedback history, design assets) remain accessible during this grace period. After the final date, access is disabled, but Lasso typically retains your data for 30 to 90 days in case you wish to reactivate. Warning: Do not rely on this retention window; download or export all critical files before your access ends. Lasso's data retention policy can change, and some data may be deleted sooner if legally required.

For mobile app cancellations, access is removed at your next scheduled billing date. Any downloaded or cached content within the app remains on your device, but you lose access to cloud features and premium functions.

Reactivation and account recovery

If you cancel and then change your mind, you can reactivate your subscription by logging back in or purchasing a new plan. However, you may lose your previous settings, customised workflows or notification preferences. Stopee advises ensuring you truly want to cancel before submitting your request, especially for annual subscriptions with limited refund windows.

Refund eligibility and how to claim one

Direct web subscription refunds

Refund policies vary by purchase channel. For direct web subscriptions purchased from Lasso, refund eligibility is limited and non-standard. Contact accounting@lasso.com to enquire about refunds, providing your subscription plan name, purchase date and cancellation request date. Be specific: "I am requesting a refund for charges incurred between [date] and [date]." Lasso may offer a pro-rata refund (a partial refund for unused time) in some cases, but this is discretionary, not guaranteed.

App store and google play refunds

Subscriptions and in-app purchases made through Apple App Store or Google Play are governed by their refund policies, not Lasso's. Most important: You have 14 days from purchase to request a refund directly through Apple or Google, regardless of Lasso's terms.

1. For App Store refunds (iOS):
   • Visit reportaproblem.apple.com or open the App Store app, go to Account > Purchased, find Lasso, tap the three dots and select "Report a Problem"
   • Select "I would like a refund for this purchase"
   • Provide a reason (for example, "Subscription was charged in error" or "I did not authorise this charge")
   • Apple processes refunds within 5 to 10 business days
2. For Google Play refunds (Android):
   • Open the Google Play Store app, go to Account > Payments and Subscriptions > Subscriptions, find Lasso, tap it and select "Cancel subscription"
   • If cancellation alone is insufficient, visit support.google.com/googleplay/answer to file a formal refund request
   • Google typically processes refunds within 24 to 48 hours
3. Save all confirmation emails and screenshots for your records
   • If the refund is denied, you can escalate to CASE or MDA with these documents as evidence

Non-refundable purchases

One-time in-app purchases (ad removal, watermark removal, background uploads, shadow effects) are typically non-refundable once completed. However, if you purchased these by mistake or were charged without authorisation, you retain the right to dispute the charge with Apple, Google or your card issuer. Stopee recommends contacting your payment provider (Visa, Mastercard, bank) if a legitimate refund from Lasso or the platform is denied.

Common cancellation mistakes to avoid

Missed deadlines and surprise charges

It is frustrating to cancel your subscription, only to be charged days or weeks later. Most of these surprises are preventable.

The most common error is cancelling after your renewal date. If your subscription renews on the 15th and you cancel on the 16th, you have already been charged for the next billing cycle. Most platforms do not refund charges that have already processed. Pro tip: Set a phone reminder 5 days before your renewal date. Stopee users who set reminders report zero accidental charges.

Another frequent mistake is cancelling in one place but forgetting another. For example, you unsubscribe from the Photo Lasso AI app via Google Play, but you also have an older web subscription to Lasso project management. Both must be cancelled separately. Review all your email accounts and app stores to confirm you have no active Lasso subscriptions remaining.

Do not assume silence means cancellation. A lack of confirmation email does not mean you are cancelled. Always request written confirmation and save it. Lasso may claim you never cancelled if you cannot prove otherwise.

Checklist before you submit your cancellation

Use this checklist to ensure you cancel cleanly and protect yourself from errors or disputes.

• Identify your Lasso subscription type: web subscription, Photo Lasso AI, or another variant
• Find your renewal or next billing date (check your email receipt or account settings)
• Confirm the email address registered to your Lasso account
• Download or export all critical files, designs or data before cancellation
• List all Lasso subscriptions across all platforms (App Store, Google Play, web) and confirm you plan to cancel all of them
• Draft your cancellation email with the subject line, your account details and cancellation effective date
• Send the email at least 2 days before your renewal date to avoid the next charge
• Save your email, the timestamp and any confirmation response in a dedicated folder
• Check your card or bank statement 3 to 5 days after your stated cancellation date to confirm no further charges appear
• If a surprise charge occurs, dispute it with your card issuer or platform within 30 days

Escalation: next steps if lasso does not respond

Timeline for resolution

Lasso should acknowledge your cancellation email within 2 to 3 business days. If you do not receive a response or confirmation, follow this escalation path.

1. Wait 3 business days for the initial response
2. Send a follow-up email to accounting@lasso.com with your original cancellation request in the thread
3. Copy support@lassotech.com on the follow-up
4. If no response within another 3 days, attempt to cancel through in-app settings or your payment platform (App Store/Google Play)
5. If you are charged after a confirmed cancellation request, dispute the charge with your bank or card issuer
6. If disputes are not resolved, contact CASE (Consumers Association of Singapore) or the MDA with all documentation

Documentation you will need

Agencies like CASE and MDA expect clear evidence. Gather:

• Screenshots of your Lasso subscription screen and renewal date
• Your cancellation email (sent to Lasso) and any response
• Your bank or payment platform statement showing charges and dates
• Confirmation emails from App Store, Google Play or Lasso support
• A written summary of the issue: what you requested, when, and what went wrong

Why stopee exists and how we help

Subscription cancellations should be simple, but companies often make them deliberately difficult to protect recurring revenue. Hidden contact email addresses, vague refund policies and slow support responses are industry-standard dark patterns. Stopee cuts through this confusion.

We provide step-by-step cancellation guides for hundreds of services, including Lasso, so you know exactly what to expect before you begin. We flag warnings, explain your legal rights and show you how to escalate if a company refuses to cooperate. Stopee has helped thousands of consumers cancel subscriptions, recover refunds and avoid surprise charges. Your time and money matter, and we are committed to making the process faster and fairer.

Whether you are cancelling Lasso because you found a better tool, your team restructured or you simply want to pause your subscription, Stopee provides the clarity and confidence you need to act.

Contact information for lasso cancellations

Official cancellation addresses

Send all cancellation requests and escalations to:

• Billing and web subscriptions: accounting@lasso.com
• General support and disputes: support@lassotech.com
• App Store (iOS) refunds: reportaproblem.apple.com
• Google Play (Android) refunds: support.google.com/googleplay
• Singapore consumer complaints: Consumers Association of Singapore (CASE), case.org.sg
• Digital services disputes: Media Development Authority (MDA), mda.gov.sg

Stopee recommends keeping copies of all cancellation correspondence, including timestamps and confirmation numbers, for at least 90 days after cancellation. If you encounter resistance or unexpected charges, Stopee resources and consumer authorities are here to help you reclaim your rights and your money. You deserve a simple, honest cancellation experience, and Stopee is here to make sure you get it.