Manage Launchpass

How to cancel launchpass and reclaim control of your membership

Understanding what launchpass is and why you might cancel

Launchpass is a creator platform that powers membership communities by automating subscriptions, access invites and payment processing through Stripe integration. If you subscribe to a community built on Launchpass, you are paying the creator a recurring fee to access their gated content, Discord server, or exclusive community benefits.

You might cancel because your interests have shifted, the community no longer delivers value, budget constraints demand cuts, or you simply want to reduce subscription clutter. Whatever your reason, Stopee is here to guide you through the exact steps to cancel cleanly and understand your refund options in Singapore.

How launchpass memberships work

When you subscribe through Launchpass, you are paying a creator directly via Stripe. The creator controls the membership tier, pricing, and refund policy. Launchpass itself is the infrastructure, not the merchant. This distinction matters because it shapes how cancellation and refunds flow.

Communities can charge one-time or recurring fees, offer multi-tier plans, and gate access to Discord, Slack, or a private website. Your payment method is processed securely through Stripe, but the creator owns the relationship with you and controls whether refunds are issued.

Common reasons to cancel launchpass

You might find that the community has grown too large and lost its intimacy, the creator has gone inactive, or you are not engaging with the promised content. Budget pressure is another real factor; many people subscribe to multiple communities and need to consolidate spending. Stopee understands these decisions are personal and practical, not a reflection of your commitment to growth or learning.

Your consumer rights and protection in singapore

What the consumer protection (Fair trading) act covers

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods or services, including digital subscriptions via Launchpass. If the creator misrepresents the community, fails to deliver promised benefits, or the service is fundamentally defective, you have grounds to dispute the charge or request a refund.

The Act also protects you against unfair contract terms and misleading marketing. If the creator charged you but never granted access, or if the community has been abandoned, these are potential breaches you can escalate to the Competition and Consumer Commission of Singapore (CCCS).

Documenting your case and escalation paths

Before you cancel, take screenshots of the community page, your subscription confirmation, and any promises made about content or access. Save email confirmations and note the date your subscription was activated.

If the creator refuses a refund despite a legitimate service failure, you can lodge a complaint with the CCCS at www.cccs.gov.sg or call 1800-6222-628. Stopee recommends keeping detailed records so you have evidence if escalation becomes necessary.

The most direct way to cancel your launchpass subscription

Cancelling via the launchpass customer portal

The customer portal is your primary and most reliable cancellation method. This is where you manage all active subscriptions, view billing history, and formally cancel membership.

1. Open your web browser and navigate to the Launchpass customer portal at https://www.launchpass.com/membership/
2. Sign in using the email address and password you used when you subscribed to the community
   • If you cannot remember your password, click "Forgot password?" and reset it via email
   • Check your spam folder if the reset email does not arrive within 2 minutes
3. Look for the section labeled "Active Subscriptions" or "My Memberships"
4. Find the community or membership tier you want to cancel
5. Click the "Cancel" or "Cancel Subscription" button next to the active membership
   • Some portals may ask you to confirm your cancellation or select a reason (optional)
   • Read any prompt carefully; do not skip warnings about access loss
6. Submit the cancellation request. You will receive a confirmation message on screen and via email
7. Take a screenshot of the confirmation page for your records

Pro tip: Launchpass does not process cancellations by email or phone. The portal is the only official channel. If you email the creator or Launchpass support asking to cancel, they will direct you back to the portal.

Cancelling via discord bot (if the community uses one)

Some Launchpass communities integrate a Discord bot that lets you manage your subscription directly from Discord. If the community uses this feature, you can initiate cancellation from within the Discord server.

1. Open the Discord server where you hold the Launchpass membership
2. Find the Launchpass bot (typically named "LaunchPass" or similar) in the members list
3. Send the bot a direct message with the command: cancel
4. The bot will reply with a link to your Launchpass customer portal
5. Click the link and complete the cancellation steps in the portal (as outlined above)

Warning: The Discord bot only generates a link to the portal; it does not cancel your subscription on its own. You must follow through and finalize the cancellation in the customer portal for it to take effect.

What happens to your access and billing after you cancel

Timeline for access loss

When you cancel a Launchpass subscription, your access does not terminate immediately. Instead, you retain full access to the community until the end of your current billing cycle.

For example, if you subscribe on the 1st of the month and cancel on the 15th, you keep access through the 30th (or 31st). On the next day, your access is revoked. Your membership status changes to "Cancelled," and your billing stops.

This grace period is built into Launchpass and applies regardless of when you cancel. You are not charged again after cancellation, and the creator cannot override this timing.

What happens to your account and data

Your account in the Launchpass customer portal remains visible to you after cancellation. You can still log in, view your subscription history, and see past charges. This is useful for your records and for disputing charges if needed.

The creator controls the community membership list and may remove you from access systems (Discord roles, private channels, etc.) once the billing period ends. Stopee advises downloading or saving any content you created or wish to keep before your access expires.

Understanding refunds and your money back

How launchpass and creator refund policies work

Launchpass itself does not issue refunds. The creator of the community owns the refund decision entirely. Launchpass is purely the payment and access infrastructure.

When you cancel, you are not automatically refunded for the current billing period. Whether you receive your money back depends entirely on the creator's refund policy, which may be stated on the community landing page, in the Terms of Service, or not stated at all.

If a refund is offered, the creator initiates it through Stripe (the payment processor). Stripe then returns the funds to your original payment method (debit card, credit card, or digital wallet).

Refund timing and troubleshooting

Refunds processed through Stripe typically appear in your account within 5 to 10 business days if you are in Singapore. International transactions or cross-border card networks may take up to 14 business days. Public holidays can extend this window.

If you do not see the refund after 14 days, contact your bank or card issuer directly. Provide them with the Stripe transaction ID (visible on your Launchpass confirmation email) so they can trace the refund on their end.

Pro tip: Request a refund in writing (email) to the creator if their policy permits. State your reason clearly and reference the cancellation date. If they refuse, you have documentation for a CCCS complaint or chargeback claim with your bank.

Launchpass pricing and plan tiers to help you decide

Overview of available plans

Launchpass pricing varies by community because creators set their own membership tiers and fees. Below is a snapshot of common pricing structures you may encounter in Singapore communities.

Important note: Launchpass uses USD-based pricing by default. Creators often convert this to SGD manually, so prices vary. If a membership shows a USD price, your bank or Stripe will handle the currency conversion at the current exchange rate.

Common mistakes people make when cancelling launchpass

Cancelling at the wrong place

Many people try to cancel by emailing the creator or Launchpass support, unsubscribing from emails, or removing Discord roles themselves. None of these actions cancel your subscription or stop billing.

Stopee has seen countless members discover surprise charges weeks after they thought they had cancelled, simply because they used the wrong method. The Launchpass customer portal is the only official cancellation channel. Period.

Confusing community removal with subscription cancellation

If the creator removes you from the Discord server or bans you, your subscription is still active and you will be charged again. Removal from the community does not equal cancellation. You must formally cancel in the portal to stop billing.

Conversely, if you cancel your subscription, the creator may take time to remove you from access systems. You might retain Discord access for a few days after cancellation; this is not an error, just a timing lag.

Not tracking your cancellation confirmation

Cancellation confirmations can be hard to find if you do not know where to look. Take a screenshot of the portal confirmation page and save the confirmation email. These are your proof if a dispute arises.

If you cancel but never receive an email confirmation, log back into the portal immediately and verify the subscription status. If it still shows as active, the cancellation may have failed.

Your action checklist before and after cancellation

Before you cancel

• Check the community's refund policy on the landing page or ask the creator directly
• Download or save any content, resources, or files you created or want to keep
• Note the cancellation deadline if you want a refund (some creators have windows)
• Screenshot the current community page as evidence of what was promised
• Ensure you have your Launchpass login credentials (email and password)

After you cancel

• Save the cancellation confirmation email and take a screenshot of the portal
• Note your access expiry date (end of the current billing cycle)
• Mark your calendar to check if you are refunded within 10-14 business days
• If no refund arrives, contact your bank with the Stripe transaction ID
• Monitor your card statements for any further charges after the cancellation date
• If repeat charges occur, file a dispute with your card issuer immediately

Why cancelling with clarity protects you

Taking control of your subscriptions

Launchpass subscriptions are easy to set up and easy to forget about. Many people sign up for a community in a moment of enthusiasm and lose track of recurring charges. Cancelling deliberately, with documentation, puts you back in control of your spending and your data.

Stopee empowers you to make informed cancellation decisions by understanding the process, your rights, and the timelines involved. You do not have to accept surprise charges or unclear refund policies.

Escalating if the creator refuses to cooperate

If the creator ignores refund requests or blocks your cancellation attempts, Singapore law is on your side. The CCCS takes complaints about unfair subscription practices seriously.

File a complaint at www.cccs.gov.sg if the creator has misrepresented the community, failed to deliver promised content, or refuses to cancel your membership despite your formal request. Provide copies of your cancellation confirmation and all correspondence.

Summary and next steps

Cancelling a Launchpass subscription requires just a few clicks in the customer portal, but understanding what happens next protects you from billing surprises and refund disputes. You retain access through the current billing cycle, your account stays visible for records, and refunds depend on the creator's policy.

Use this guide to navigate the cancellation process with confidence. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds by following clear steps and documenting every decision. Whether you are exiting one community or consolidating multiple memberships, you now know exactly what to do.

Take action today: log into your Launchpass customer portal, locate your active subscription, and cancel with proof. Keep your confirmation email, monitor your refund timeline, and escalate to the CCCS if the creator refuses to cooperate. You deserve transparency, and Stopee is with you every step of the way.

Contact information for launchpass support and escalation

Launchpass does not publish a direct cancellation mailing address, as the platform handles all subscriptions through the online customer portal. For general inquiries, you may reach out through their website contact form or email support listed on launchpass.com.

For refund disputes or service complaints, contact the creator directly (they are the merchant) or escalate to the CCCS:

• Competition and Consumer Commission of Singapore (CCCS)
  www.cccs.gov.sg
  Phone: 1800-6222-628
  Address: 55 Newton Road, Singapore 307987

Stopee recommends keeping all documentation of your subscription, cancellation, and any creator communication. These records are invaluable if you need to file a formal complaint or dispute a charge with your bank or card issuer.