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Cancel Logmein: The Right Way
How to cancel LogMeIn and stop unwanted charges today
What LogMeIn is and why you might want to leave
LogMeIn (branded as GoTo for several products) is a subscription-based software suite that lets you access computers remotely, provide IT support, monitor endpoints, and collaborate across teams. Whether you use it for help-desk support, remote administration, or device monitoring, LogMeIn bills on monthly or annual cycles depending on your plan and product choice.
You may have signed up for LogMeIn Pro, Central, Rescue, or Resolve, each with different features and pricing tiers. If you no longer need remote access capabilities or have switched to a competing service, cancelling quickly prevents unnecessary charges from continuing beyond your current billing period.
Common reasons to cancel LogMeIn
You might cancel because you no longer require remote support tools, you have found a cheaper alternative, your business needs have changed, or you want to consolidate software subscriptions. Whatever your reason, cancelling before your next renewal date stops LogMeIn from auto-charging your account.
Why timing matters
LogMeIn does not offer refunds for early cancellation, so you need to act at least 30 days before your next renewal date to prevent an unwanted charge. The service will remain active until the end of your paid term, but turning off auto-renewal immediately stops future billing cycles.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services like LogMeIn. You have the right to receive clear information about billing cycles, cancellation terms, and auto-renewal settings before you agree to a subscription.
What the law protects
Under the Consumer Protection (Fair Trading) Act, traders must not engage in unfair practices such as unclear billing terms, hidden renewal clauses, or making cancellation deliberately difficult. If LogMeIn has charged you without clear consent or failed to honour a cancellation request, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Competition and Consumer Commission of Singapore (CCCS).
Your right to cancel and escalate
You have the right to cancel your subscription. If LogMeIn refuses to cancel after your request or continues billing after cancellation, document your attempts and contact CASE or CCCS. Stopee recommends keeping all cancellation emails and support correspondence as evidence.
How to cancel LogMeIn step by step
Your cancellation method depends on where you purchased LogMeIn: directly from LogMeIn, through your app store, or via a payment processor like PayPal. Follow the correct pathway for your situation to ensure your subscription stops at the next renewal date.
Cancel a direct LogMeIn or GoTo account purchase
If you bought LogMeIn directly from their website or through the GoTo admin portal, you cannot cancel online. You must contact LogMeIn support to request cancellation and confirm auto-renewal is switched off.
- Go to the LogMeIn support website or your GoTo account dashboard.
- Search for "cancel subscription" or "modify subscription" in the help centre.
- Follow the link to submit a support ticket or initiate a live chat with support.
- Request that support turns off auto-renewal on your account. State your LogMeIn email address and the plan name (Pro, Central, Rescue, Resolve).
- Ask support to confirm the cancellation date and when your service access will end.
- Request written confirmation via email so you have proof of your cancellation request.
- Pro tip: mention you want to cancel at least 30 days before renewal to avoid an unwanted charge. This ensures support prioritises your request.
- Check your email for confirmation. Note the cancellation date provided by support.
Warning: LogMeIn support does not always automatically turn off auto-renewal when you cancel. Explicitly ask them to confirm auto-renewal is disabled on your account.
Cancel a LogMeIn subscription billed through apple app store
If you subscribed to LogMeIn via Apple App Store on an iPhone, iPad, or Mac, you must cancel through the App Store settings, not through LogMeIn itself.
- Open the Settings app on your Apple device.
- Tap your Apple ID at the top of the screen.
- Tap Subscriptions.
- Find and tap LogMeIn from the list of active subscriptions.
- Tap Cancel Subscription.
- Follow the prompts to confirm cancellation. Apple will show you the final access date.
- Pro tip: Apple allows you to request a refund for the current billing period if you cancel within 14 days of purchase. Tap "Request Refund" if eligible.
- Take a screenshot of the cancellation confirmation screen for your records.
Warning: Deleting the LogMeIn app does not cancel your subscription. You must follow the steps above to stop charges.
Cancel a LogMeIn subscription billed through google play
If you subscribed on Android via Google Play Store, cancel through Google Play, not the LogMeIn app.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Tap Payments and subscriptions.
- Tap Subscriptions.
- Select LogMeIn.
- Tap Cancel subscription.
- Choose a reason (optional) and confirm cancellation.
- Pro tip: Google Play may offer a discounted plan or pause option before you cancel. If you think you might return to LogMeIn, pause your subscription instead.
- Check your email for Google Play's cancellation confirmation.
Warning: Do not uninstall the app before cancelling. You must cancel the subscription through Google Play to stop billing.
Cancel a LogMeIn subscription billed through PayPal
If LogMeIn was billed to your PayPal account, you must cancel the automatic payment from within PayPal to prevent future charges.
- Log in to your PayPal account.
- Scroll down and click Settings (or tap the gear icon on mobile).
- Click Payments in the left menu.
- Click Manage automatic payments.
- Find LogMeIn in the list of active subscriptions.
- Click Cancel next to the LogMeIn subscription.
- Confirm cancellation and note the final charge date.
- Pro tip: If LogMeIn continues charging after cancellation, file a dispute in PayPal's Resolution Centre within 180 days of the unwanted charge.
- Save a screenshot of PayPal's cancellation confirmation page.
Stopee strongly recommends taking screenshots of every cancellation step as evidence in case a dispute arises.
Pricing and plans for LogMeIn in singapore
LogMeIn offers several plans aimed at individuals, small businesses, and enterprises. Pricing is typically displayed in USD on the main website, and SGD equivalents may apply when you checkout from Singapore. Below is a summary of standard plans and pricing.
| Plan name | Price (USD) | Billing cycle | Key features |
|---|---|---|---|
| LogMeIn Pro (Individuals) | USD 30 per month | Billed annually | Remote access, multi-monitor support, file transfer |
| LogMeIn Central | Varies by user count | Monthly or annual | Endpoint management, IT support, monitoring |
| GoTo Rescue | Varies by tier | Monthly or annual | Remote support, session recording, unattended access |
| GoTo Resolve | Varies by tier | Monthly or annual | Ticket management, remote support, automation |
| GoTo Assist (Legacy) | Discontinued or bundled | N/A | Check your account or contact support |
| Enterprise solutions | Custom pricing | Annual contract | Dedicated support, custom integrations, SLA |
LogMeIn does not publish SGD pricing on their main Singapore site. Use their pricing page to check current rates in USD, then convert to SGD or contact their sales team for a Singapore-specific quote. Stopee recommends always requesting a written quote before committing to an annual plan.
What happens to your access and data after you cancel
Understanding what occurs after cancellation helps you prepare and prevents data loss. LogMeIn allows you to retain access until the end of your paid billing period, but you must export any critical data or settings before that date.
Your access timeline after cancellation
Once you cancel or turn off auto-renewal, your LogMeIn account remains active for the remainder of the current billing cycle. You can continue using remote access, support features, and monitoring tools until your paid term expires. After the final day of your billing period, your account is deactivated and you lose all service access.
Data retention and export
Before your cancellation date arrives, export any session logs, settings, contact lists, or other data you need to preserve. LogMeIn's data retention policy typically allows you to download account information during your active subscription. Contact LogMeIn support to request a data export if you cannot find an export option in your account dashboard. Do not wait until your last day of access to do this.
Reactivating your account
If you change your mind and want to reactivate LogMeIn before your service ends, contact support to request reactivation of auto-renewal. Reactivation is usually straightforward if your cancellation is recent. After your service expires completely, you must purchase a new subscription to regain access.
Refund policy and your options
LogMeIn's official refund policy is clear: the company does not issue refunds for early cancellations or unused service time. However, exceptions exist depending on how you purchased and your payment method.
LogMeIn's no-refund stance
LogMeIn (GoTo) explicitly states that cancellations do not qualify for refunds. This means if you cancel mid-month, you do not receive a prorated refund for the remaining days. The service continues until your billing period ends, but no money is returned. This is why cancelling at least 30 days before renewal matters-it prevents the next charge without refund complications.
Refund exceptions and dispute routes
Although LogMeIn does not refund, you have options if you believe a charge is incorrect or unauthorised:
- Apple App Store refunds: If you subscribed via Apple, you can request a refund within 14 days of purchase through Apple's refund system. Log into your Apple account and visit the purchase history to request a refund directly from Apple. Apple reviews your request and typically responds within 48 hours.
- Google Play refunds: Google Play offers a 48-hour automatic refund window. If you cancel within 48 hours of purchase, you receive a full refund. After 48 hours, Google's policy is stricter, but you can still submit a refund request for review.
- PayPal disputes: If LogMeIn was billed through PayPal and you believe a charge is unauthorised, file a dispute in PayPal's Resolution Centre. PayPal investigates and can reverse charges if it finds the transaction was not authorised or was duplicate billing.
- Credit card chargeback: If you paid by credit card and LogMeIn continues charging after you cancelled, contact your card issuer to dispute the charge. Card networks like Visa and Mastercard protect consumers against unauthorised recurring charges. Stopee advises this as a last resort after other dispute methods fail.
Pro tip: Keep all cancellation confirmation emails, screenshots, and payment records. These are essential evidence if you need to file a refund request or dispute with your payment provider.
Common mistakes when cancelling LogMeIn
Cancelling a subscription should be straightforward, but many people make critical errors that leave them subscribed and paying. Avoid these traps to ensure your cancellation sticks.
Deleting the app without cancelling the subscription
The most common mistake is deleting the LogMeIn app from your phone or computer and assuming the subscription is cancelled. It is not. App Store and Google Play subscriptions remain active and will bill you at the next renewal date unless you cancel through the store itself. Deleting the app only removes the software from your device-the subscription contract remains.
Contacting LogMeIn support instead of the app store
If you subscribed through Apple App Store or Google Play, contacting LogMeIn support to cancel will not work. LogMeIn cannot cancel app store subscriptions on your behalf. You must cancel directly through Apple or Google Play using the steps above. Support may not clarify this, leaving you thinking your cancellation is complete when it is not.
Cancelling but forgetting to turn off auto-renewal
When you contact LogMeIn support, always explicitly ask them to turn off auto-renewal. Some customers assume cancellation automatically stops auto-renewal. In reality, you must request both the cancellation and confirmation that auto-renewal is disabled. Get written confirmation via email before considering your cancellation done.
Not acting early enough before renewal
LogMeIn's support team recommends requesting cancellation at least 30 days before your renewal date. If you cancel a few days before renewal, there is a risk that the system has already processed your next charge before your cancellation request is actioned. Always plan ahead.
Missing confirmation emails
After you cancel, check your spam and promotions folders for LogMeIn's confirmation email. A confirmation email is your proof of cancellation. If you do not see it within 48 hours, follow up with support and ask for written confirmation of the cancellation and final access date.
Cancellation checklist for LogMeIn
Use this checklist to ensure every step of your cancellation is complete and documented.
| Task | Status | Notes |
|---|---|---|
| Identify where you bought LogMeIn | ☐ | Direct, Apple App Store, Google Play, or PayPal |
| Note your next renewal date | ☐ | Find this in your account or recent invoice |
| Export account data and settings | ☐ | Download logs, contacts, and configurations |
| Submit cancellation request | ☐ | Via support, App Store, Google Play, or PayPal |
| Request written confirmation of cancellation | ☐ | Save the email with cancellation date |
| Verify auto-renewal is off | ☐ | Check app store or payment settings |
Should you cancel LogMeIn or look for alternatives
Before you cancel, ask yourself whether LogMeIn no longer serves your needs or whether you simply need to find a better fit. Sometimes switching plans within LogMeIn is cheaper than cancelling and moving to a competitor.
Reasons to stay and adjust your plan
If you use LogMeIn regularly but find the cost high, contact support to discuss downgrading to a lower tier. LogMeIn offers Pro, Central, Rescue, and Resolve at different price points. You may also qualify for an annual discount if you move from monthly to annual billing. Stopee recommends asking support directly whether a discount or plan adjustment is available before you cancel.
Reasons to cancel and switch
If you have found a cheaper competitor, if your support experience has been poor, or if you no longer need remote access tools, cancellation is the right move. Popular alternatives include TeamViewer, AnyDesk, Chrome Remote Desktop, and Microsoft Remote Desktop. Compare features and pricing before you commit to a competitor's plan to avoid repeating the same cancellation cycle.
Contact details and where to escalate if cancellation fails
If LogMeIn refuses to honour your cancellation request or continues billing after you have cancelled, escalate your complaint through Singapore's consumer protection bodies.
LogMeIn support contact information
LogMeIn's support website is available at support.logmein.com. You can submit tickets, initiate live chat, or call their support team. Always request written confirmation of your cancellation request via email. Note the support ticket number and date for your records.
Escalation to singapore consumer authorities
If LogMeIn does not cancel your subscription or continues charging despite your cancellation request, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or the Competition and Consumer Commission of Singapore (CCCS). Provide evidence including your cancellation emails, payment records, and correspondence with LogMeIn support. Both CASE and CCCS investigate complaints and can compel businesses to refund consumers or honour their obligations under the Consumer Protection (Fair Trading) Act.
Payment provider dispute escalation
If your payment method is Apple, Google Play, PayPal, or a credit card issuer, escalate the dispute through that provider if LogMeIn continues billing. Apple, Google, and PayPal all have formal dispute and refund processes. Your credit card issuer has a chargeback process for unauthorised or recurring charges. Stopee has helped thousands of consumers cancel unwanted subscriptions by using these escalation routes when direct cancellation fails.
Final thoughts on cancelling LogMeIn securely
Cancelling LogMeIn is straightforward once you know the correct method for your purchase channel and take action at least 30 days before renewal. Document every step, request written confirmation, and do not assume auto-renewal is off until you have verified it yourself. If LogMeIn refuses to cancel or continues billing, Singapore's consumer protection framework supports you-escalate to CASE or CCCS with your evidence.
Stopee exists to empower you to cancel subscriptions without stress, hidden charges, or delays. Whether you are cancelling LogMeIn, switching to a competitor, or simply cutting unnecessary expenses, you have the right to exit a subscription cleanly. Follow the steps above, save your confirmations, and take control of your billing today.