Manage Looka

How to cancel looka: your complete singapore guide to stopping AI logo design charges

What is looka and who should use it

Looka is an AI-powered design platform that creates logos and branding assets automatically, designed for small business owners and entrepreneurs who need fast, affordable branding without hiring a professional designer.

The service operates as a web application and mobile app, offering both subscription plans and one-time purchases. You pay monthly, annually, or once for lifetime access, depending on your design needs and budget.

Who uses looka effectively

Looka works best for you if you're starting a business, launching a side project, or need quick branding assets without complex customization. Freelancers, startups, and small teams use it to generate logo variations in minutes rather than waiting weeks for a designer's proposal.

If you need bespoke, agency-level branding with multiple design revisions and strategic consultation, Looka is not the right fit. The platform excels at speed and simplicity, not advanced customization.

How looka charges you

Looka operates on three payment models: monthly subscriptions (S$9.98), annual subscriptions (S$39.98), and one-time purchases ranging from S$9.98 for credit packs to S$69.98 for lifetime access. You'll find these prices on both the web platform and Apple/Google app stores, though pricing may vary slightly depending on where you purchase.

Your consumer rights in singapore when cancelling looka

Legal protection under singapore consumer law

As a consumer in Singapore, you're protected by the Consumer Protection (Fair Trading) Act, which gives you specific rights around digital services and subscription cancellations. This law requires businesses to provide clear cancellation methods and honor refund requests within reasonable timeframes under certain conditions.

Looka's terms acknowledge that refund eligibility may adjust to meet local jurisdictional requirements. If Looka refuses a legitimate cancellation or refund request, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission (CCCS) for enforcement.

The 7-day refund window and your rights

Looka allows refunds within 7 days of purchase if you haven't downloaded or used design files. This aligns with Singapore consumer protection standards for digital goods. After 7 days, refund eligibility becomes limited, though exceptional circumstances may apply if you can prove the service failed to perform as described.

Warning: Downloading a design file immediately starts the 7-day countdown, so act quickly if you want a refund. Keep your transaction receipts and screenshots of the download confirmation.

How to cancel looka on your web account

Cancelling your subscription from the website (recommended method)

Stopping your Looka subscription through your web account is the fastest and most reliable way to prevent future charges. You'll retain access until your current paid period ends, and Looka won't charge you again once the cycle completes.

1. Visit the Looka website and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to Account Settings or My Account (usually found in the top-right menu under your profile icon).
   • Look for a "Subscriptions" or "Billing" tab within Account Settings.
3. Find your active Brand Kit subscription or monthly plan in the subscriptions list.
   • You may see multiple subscriptions if you've purchased add-ons or credit packs.
4. Click the "Cancel" or "Manage Subscription" button next to your plan.
   • Looka will typically ask you why you're cancelling; this feedback helps them, but your answer doesn't affect your cancellation.
5. Confirm your cancellation by clicking the final "Confirm Cancellation" button.
   • You'll receive an email confirmation within minutes confirming the cancellation date and your final billing date.
6. Verify that the subscription no longer appears as "Active" in your subscriptions list.
   • It should now show as "Cancelled" with an end date matching your current billing cycle.

Pro tip: Screenshot your cancellation confirmation email immediately. This proof is essential if Looka charges you again or if you need to request a refund later. Stopee recommends keeping all cancellation records for at least 30 days after your final billing date.

How to cancel looka on mobile apps

Cancelling iOS subscriptions through apple app store

If you subscribed to Looka through the Apple App Store, you must cancel directly in Apple's system-Looka doesn't handle app store cancellations for you. This protects you because Apple manages your payment method and billing directly.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open Looka itself; you need to access App Store settings.
2. Tap your profile icon in the top-right corner of the App Store.
   • It typically looks like a silhouette or your account photo.
3. Select "Subscriptions" from the menu.
   • You'll see all active subscriptions across all apps you've downloaded.
4. Find and tap "Looka" in your subscriptions list.
   • If you don't see Looka, check that you're viewing Active subscriptions, not Expired ones.
5. Tap "Cancel Subscription" at the bottom of the Looka subscription details page.
   • Apple will ask you to confirm and may offer a discount to keep you subscribed; ignore this and proceed with cancellation.
6. Confirm your choice by tapping "Confirm" when Apple asks "Do you want to cancel your subscription?"
   • You'll see a confirmation message; your subscription ends at the current renewal date.

Warning: Cancelling an App Store subscription does not delete the Looka app itself. Your app will remain on your device but features requiring an active subscription will lock once your billing cycle ends.

Cancelling android subscriptions through google play

Google Play subscriptions work similarly to Apple's system-you manage and cancel them directly in Google Play, not in Looka. Google handles billing on your account, so cancellation takes effect on your next renewal date.

1. Open the Google Play Store app on your Android device.
   • Make sure you're logged into the Google account that purchased the subscription.
2. Tap your profile icon in the top-right corner (usually your initials or photo).
   • Select "Manage your Google Account" or "Payments and subscriptions."
3. Tap "Subscriptions" (the exact wording may vary depending on your Android version).
   • You'll see all active subscriptions linked to your Google account.
4. Find "Looka" in your subscriptions list and tap it.
   • If you don't see it, check that you're viewing Active subscriptions.
5. Tap "Cancel subscription" at the bottom of the Looka details page.
   • Google may show you a confirmation or discount offer; select "Cancel subscription" again to confirm.
6. Verify that Looka no longer appears in your Active Subscriptions list.
   • It may take a few seconds to update; refresh the page if needed.

Pro tip: If you subscribed through both the web and a mobile app, you have two separate subscriptions. Cancel both to stop all charges. Stopee has helped thousands of users realize they had duplicate subscriptions draining their account unknowingly.

What happens to your looka account after you cancel

Access and service continuation during your final billing period

When you cancel Looka, your subscription remains active and fully functional until the end of your current paid cycle. You can continue creating, editing, and downloading designs without interruption or reduced features during this period.

No recurring charges will occur after your final billing date passes, provided your cancellation was processed successfully. Your next statement will not include a Looka charge.

Your designs and downloaded files after cancellation

Your Looka account and all designs you've created typically remain stored in your account according to Looka's data retention policy. You can usually log back in after cancellation to view, download, or export your designs (though some features may require an active subscription).

Any files you've already downloaded to your computer or phone belong to you permanently. Looka cannot "undo" downloaded files or revoke access to designs you've saved locally. This is your responsibility-back up any logos or assets you want to keep.

Account deletion and data removal

Cancelling your subscription does not automatically delete your account. If you want Looka to remove your account and associated data entirely, you'll need to request account deletion separately by contacting Looka support. Stopee recommends doing this in writing (email) to create a record of your request.

Will you get a refund from looka

Refunds for one-time purchases and credits

Looka does not refund one-time purchases (such as credit packs or lifetime access licenses) if you've already downloaded or received the design files. Once files are in your hands, the transaction is considered complete and non-reversible.

However, if you purchased credits or a design package within 7 days and have not downloaded or used the files, Looka support may cancel the order and process a full refund to your original payment method. Act within this window-the 7-day clock starts on your purchase date, not your download date.

Refunds for monthly and annual subscriptions

Subscription refunds are possible if you request them within 7 days of payment, provided you haven't downloaded design files or used the platform's advanced features. This aligns with Looka's standard refund policy and Singapore consumer protection standards.

Outside the 7-day window, Looka generally does not issue refunds because the service has been delivered and consumed. If Looka fails to deliver the service as described (for example, the platform is non-functional or features don't work), you may have grounds for a refund even after 7 days under Singapore's Consumer Protection (Fair Trading) Act.

Pro tip: Request refunds by email rather than live chat. Email creates an audit trail that protects you if Looka denies your refund later. Reference your transaction ID, purchase date, and reason clearly. Stopee recommends keeping copies of all refund correspondence.

Looka pricing and plan comparison in singapore

Current pricing on iOS and web platforms

Pricing displayed on the Looka website (in USD) may differ slightly from App Store prices due to exchange rates and regional adjustments. Always verify the price before confirming your purchase in your local currency (SGD).

Common mistakes when cancelling looka

Pitfalls that delay or complicate your cancellation

Cancelling a subscription can feel straightforward until something goes wrong-and it often does when you're stressed or in a hurry. The mistakes we see most frequently are preventable, and we'll show you how to avoid them.

Mistake 1: Confusing web and app subscriptions. Many users have separate subscriptions through the Looka website and Apple/Google Play simultaneously. Cancelling one does not cancel the other. Check both accounts and cancel each subscription independently. Stopee has seen users cancel their web subscription only to be billed monthly via the App Store for months afterward.

Mistake 2: Cancelling but not confirming receipt of the confirmation email. If you cancel and don't receive a confirmation email within 5 minutes, your cancellation may not have processed. Log back into your account and check whether the subscription still shows as Active. If it does, repeat the cancellation process.

Mistake 3: Downloading a design file, then requesting a refund beyond 7 days. The moment you download a design, the 7-day refund window begins. Waiting 10 or 14 days to request a refund will be denied. If you want a refund, request it before downloading anything.

Mistake 4: Assuming access ends immediately after cancellation. Your subscription remains active until your current billing cycle ends. If you cancel on day 15 of a 30-day monthly subscription, you still have access for 15 more days. You won't be charged again, but the service doesn't cut off immediately.

Mistake 5: Not keeping your transaction records. If you need to dispute a charge or request a refund later, Looka will ask for your transaction ID or order confirmation. Save these emails immediately after purchase. Stopee recommends forwarding confirmation emails to a dedicated folder or note app so you can find them quickly.

Stopping charges and preventing future subscriptions

Cancellation checklist for complete peace of mind

Use this checklist to ensure your Looka cancellation is complete and your account is secure against accidental recharges.

1. Cancel your web subscription: Log into Looka.com, navigate to Account > Subscriptions, click Cancel, and confirm.
   • Check your email for a cancellation confirmation within 5 minutes.
2. Cancel your iOS subscription (if applicable): Open Apple App Store > Profile > Subscriptions > Looka > Cancel Subscription.
   • Verify that Looka no longer appears in your Active Subscriptions list.
3. Cancel your Android/Google Play subscription (if applicable): Open Google Play > Profile > Manage Your Google Account > Subscriptions > Looka > Cancel.
   • Refresh the page to confirm cancellation has processed.
4. Save all cancellation confirmation emails and screenshots to a safe location.
   • Create a folder named "Looka Cancellation" and file all receipts, confirmations, and correspondence there.
5. Mark your calendar with your final billing date so you can verify that no charge occurs after that date.
   • Check your credit card or payment method statement 2-3 days after that date to confirm no charge appeared.
6. If a charge appears after your cancellation date, contact your bank or payment provider immediately to dispute it as unauthorized.
   • Provide your cancellation confirmation as evidence.

Pro tip: Set a phone reminder for 5 days after your final billing date. Check your statement to confirm Looka didn't charge you. If it did, you'll catch the error quickly and have leverage to request a chargeback or refund.

When to contact looka support or escalate to authorities

Situations that require direct support intervention

Most cancellations happen smoothly, but sometimes you'll need to contact Looka directly or escalate to consumer authorities if the company doesn't cooperate.

Contact Looka support if: you cannot locate the Cancel button in your account, your cancellation confirmation was never sent, you're being charged after cancellation, or you believe you qualify for a refund but Looka denied your request without explanation.

Escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission (CCCS) if: Looka refuses to refund a charge within the 7-day window, charges your payment method after you cancelled, ignores your support emails for more than 10 days, or misrepresents the service's features in a way that prevented you from cancelling earlier. These agencies can investigate on your behalf and compel Looka to comply with Singapore consumer law.

Warning: Always contact Looka support first and document their response (or lack thereof). Regulators are more likely to act if you've made a genuine effort to resolve the issue directly.

Should you cancel looka or keep your subscription

Reasons to cancel your subscription

Cancel Looka if you're no longer creating logos or branding assets, if you've found a cheaper or better-featured design tool, or if the service isn't delivering the quality or speed you expected. Some users also cancel after completing their initial branding project-they needed the tool temporarily, not long-term.

If you're holding a subscription "just in case," cancel it. Looka charges monthly whether you use it or not. If you need the tool again later, you can resubscribe in seconds.

Reasons to keep your subscription

Keep your subscription if you're actively building or evolving a brand, regularly need logo variations for marketing campaigns, or run a design-heavy business where Looka saves significant time and money compared to hiring a designer. The monthly cost (S$9.98) is minimal for regular users.

Consider keeping an annual plan (S$39.98) if you know you'll use the service consistently. You'll save money compared to paying monthly, and Stopee recommends this approach for entrepreneurs and small business owners who create branding assets multiple times per year.

Your next steps: cancel with confidence

Cancelling Looka takes fewer than 5 minutes if you follow the step-by-step instructions in this guide. Start with your web account (the most reliable method), then cancel any mobile app subscriptions separately. Save your confirmation email, mark your calendar for your final billing date, and verify no unauthorized charge occurs after that date.

If Looka refuses to honor your cancellation or denies a refund you qualify for, remember that Singapore's Consumer Protection (Fair Trading) Act is on your side. You can escalate to CASE or the CCCS if the company doesn't cooperate.

Stopee is here to guide you through every step of cancelling subscriptions-not just Looka, but any service charging you unexpectedly. Stopee has helped thousands of consumers take back control of their subscriptions and reclaim money through disputed charges and refunds. Visit stopee.com today to explore your options, and don't hesitate to reach out if you need support navigating Looka's cancellation process or any other subscription service.