Manage Mage

How to cancel mage in singapore and reclaim control of your subscription

What mage is and why you might want to cancel

Mage is a subscription-based platform designed to help fitness professionals, personal trainers and gym owners manage their client relationships, automate workflows and run their business more efficiently. You access Mage as a digital service that integrates with your existing tools and keeps your client data organised in one place.

If you've signed up for Mage but find it doesn't match your needs, costs more than expected, or you've simply moved to a competitor, cancelling is straightforward - but you need to act carefully to avoid surprise charges. At Stopee, we've guided thousands of users through subscription cancellations just like this one, and we're here to help you understand the process and your rights in Singapore.

Common reasons to cancel mage

• You found a lower-cost alternative that better suits your business model
• You're not using all the features and the monthly cost feels unjustified
• Your business workflow changed and you no longer need the service
• You received unexpected charges or billing errors on your account
• Customer support didn't meet your expectations during onboarding or troubleshooting

Whatever your reason, Stopee empowers you to cancel with clarity and confidence. Let's walk through exactly how to do it.

Mage pricing plans and what you're paying for

Understanding what you're currently subscribed to is the first step toward making an informed cancellation decision.

Current pricing overview

Mage offers a tiered subscription model. The pricing shown below reflects the most commonly advertised plan, though custom or enterprise pricing may apply depending on your contract.

Where to find your exact plan and charges

Log into your Mage account and navigate to the Billing or Account Settings section. You'll see your current plan, next billing date and the exact amount you're being charged. Write down your next billing date - this is critical for timing your cancellation to avoid unwanted charges.

If you signed up via a payment platform (like Stripe, PayPal or a third-party app store), your bill may appear under that platform's name rather than "Mage" directly. Check your bank statements if you're unsure.

Your consumer rights in singapore when cancelling subscriptions

Singapore's consumer protection framework gives you important rights when dealing with subscription services, and Stopee wants you to know where you stand legally.

What singapore law says about subscription cancellations

Under the Consumer Protection (Fair Trading) Act (CPFTA), Singapore consumers are protected against unfair contract terms, misleading billing practices and deceptive cancellation procedures. Key protections include:

• The right to clear, upfront information about cancellation terms before you subscribe
• Protection against hidden or unreasonable cancellation fees
• The right to cancel without penalty if the business engaged in misleading conduct about the service
• Access to fair dispute resolution if charges continue after cancellation

Mage's stated cancellation and refund policy

Mage's terms state that no refunds are issued for partial months or early cancellation - this is an explicit no-refund policy. However, cancellation itself stops future charges immediately once processed.

If Mage charged you after you cancelled, or if you were misled about charges when signing up, you have grounds to dispute the charge under consumer law. Keep all emails, screenshots and receipts as evidence.

Your escalation rights if mage refuses to help

If you believe Mage has violated the CPFTA - for example, by continuing to charge you after cancellation or refusing a legitimate dispute - you can escalate to the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends documenting every communication with Mage support before escalating, as this strengthens your case.

How to cancel your mage subscription step by step

The cancellation process varies slightly depending on how you set up your account, but we'll cover all the main pathways here.

Cancelling directly through your mage account

This is the fastest and most straightforward method if you signed up directly with Mage (not via a third-party platform).

1. Log into your Mage account using your registered email and password
2. Navigate to Account Settings or Billing Settings (usually found in the top-right menu or profile icon)
   • If you can't locate it, look for a "Plan" or "Subscription" tab
3. Find and click on your active subscription or "Manage Plan"
4. Look for the "Cancel subscription" or "Cancel plan" button
   • Warning: Don't click anything about upgrading or changing plans - you want to cancel, not change
5. Select your cancellation reason from the dropdown menu (Mage asks this for feedback)
   • Be honest but brief - this is optional, but helps Stopee and others understand service gaps
6. Review the cancellation summary: check the effective cancellation date and confirm when your access ends
7. Click "Confirm cancellation" or "Yes, cancel my subscription"
8. You'll receive a confirmation email within minutes - save this as proof
   • Pro tip: Take a screenshot of your account showing "Subscription cancelled" or "No active plan"

Cancelling if you subscribed via a third-party platform

If you signed up through Google Play, the Apple App Store, Shopify, or another third-party processor, you must cancel through that platform, not Mage directly.

1. Identify which platform you used by checking your bank statement or the confirmation email from signup
2. Log into that platform's account (Google Play, Apple App Store, Shopify, etc.)
3. Navigate to your Subscriptions or Billing section
   • On Google Play: Settings > Payments and subscriptions > Subscriptions
   • On Apple App Store: Settings > [Your name] > Subscriptions
   • On other platforms: usually found under Account or Billing
4. Find Mage in your active subscriptions list
5. Select Mage and choose "Cancel subscription"
6. Confirm the cancellation and note the effective date
7. The platform will send you a confirmation - keep it and verify your account within 24 hours to confirm access has stopped
   • Warning: Sometimes third-party platforms delay the cancellation notification to Mage by up to 48 hours, so check directly in your Mage account too

Cancelling if you pay by invoice or bank transfer

If your business was set up on a custom invoice or annual payment plan, contact Mage support directly rather than trying to cancel online.

1. Email the support email listed in your latest invoice or account statement
2. Write a clear cancellation request: "I request cancellation of my Mage subscription effective [date]. My account email is [your email] and subscription ID is [if known]."
3. Ask for written confirmation of the cancellation date in reply
4. Wait for a response within 2 business days
   • If you don't hear back, follow up and copy in the general support address
5. Save the email confirmation in a separate folder marked "Mage Cancellation" for your records

What happens immediately after you cancel

Once you hit that final "confirm" button, several things happen in quick succession, and it's important to understand the timeline so you're not caught off guard.

Billing and access timeline

Mage stops charging you immediately once the cancellation is processed - you won't see any new charges after the effective cancellation date. However, your access to the platform depends on your billing cycle at the time of cancellation.

• If you cancel mid-cycle, you keep access until the end of that paid month (you don't get a refund for the unused portion)
• If you cancel at the start of a billing cycle, access ends right away
• Check your Mage account dashboard - it will show "Subscription cancelled" and display your final access date

Your data and backups

Before you lose access, export any client data, training plans, or records you want to keep. Stopee strongly recommends doing this immediately after cancelling - don't wait until the last day.

• Log into Mage and look for Export, Download or Backup options in your settings
• Common export formats include CSV (for spreadsheets) or PDF (for documents)
• Save files to your computer and a cloud backup (Google Drive, OneDrive, Dropbox)
• Contact Mage support if you can't find the export function - they can sometimes export your data for you
• Pro tip: Mage typically retains your data for 30-90 days after cancellation, but this varies. Don't rely on this; export now.

Will you get a refund from mage?

This is the question most people ask first, and Stopee believes in being direct: Mage's no-refund policy is strict, but there are limited exceptions.

Mage's standard no-refund position

Mage explicitly states that no refunds are issued for subscription fees, whether you cancel after one week or one day before your renewal date. This is legally permissible in Singapore as long as the policy was clearly disclosed when you signed up - and it usually is, buried in the Terms of Service.

You do not receive a pro-rata refund for unused days in your final month. This is non-negotiable under their standard terms.

Exceptions: when mage might refund or credit you

Refunds are discretionary, not automatic, but you have grounds to request one in these situations:

• You were charged twice in a single billing cycle (duplicate charge) - immediately contact support with proof
• You were charged after cancellation was confirmed - this is a billing error and you should dispute it
• You were misled at signup about pricing or what features were included - escalate this to CCCS if Mage refuses
• Mage's service was down for extended periods and you documented it - some businesses grant service credits as goodwill
• You discover the charge was fraudulent or unauthorised - contact your bank immediately

How to dispute a charge and request a refund

1. Contact Mage support immediately with your invoice number and description of the billing issue
2. Provide clear evidence: screenshots of duplicate charges, cancellation confirmation emails, or records of service outages
3. Keep your tone professional and factual - emotional language weakens your case
4. Give Mage 5-7 business days to respond with a decision
   • If they deny your request without valid reason, this may violate the CPFTA
5. If Mage refuses, escalate to your bank or credit card provider to initiate a chargeback
   • Your bank can reverse unauthorised or fraudulent charges within 3-6 months
6. Document everything in a folder and report the issue to CCCS if the amount is significant or Mage's conduct was deceptive

Common mistakes that delay or complicate your cancellation

We know how frustrating it is when a simple cancellation turns into weeks of back-and-forth emails. Here are the pitfalls we see most often, and how to avoid them.

Mistake 1: cancelling in the wrong place

Many users click "pause subscription" instead of "cancel subscription" and assume they've cancelled. Pause only temporarily stops charges - your subscription and access remain active. If you genuinely want to cancel, click the cancel button, not pause.

Mistake 2: forgetting you subscribed via a third party

You sign up via the Apple App Store, but then try to cancel in your Mage account. The cancellation never goes through because the subscription is managed by Apple, not Mage. Always check where the charge appears on your bank statement to confirm the source.

Mistake 3: not saving your cancellation confirmation

You cancel online, see a confirmation screen, then clear your browser history. Three weeks later, Mage charges you again and claims they never received the cancellation request. Save every confirmation email, screenshot and receipt. Stopee recommends forwarding the confirmation email to yourself with "MAGE CANCELLATION PROOF" in the subject line.

Mistake 4: cancelling too late in your billing cycle

Your next charge is in 2 days, but you only cancel today. You'll still be charged because the payment was already processed. If you're trying to avoid a charge, cancel at least 5-7 days before your renewal date to be safe.

Mistake 5: not checking your account after cancellation

You cancel and assume it's done. A week later, you don't bother checking whether it actually went through. Log back into your Mage account within 24 hours of cancelling to confirm your subscription now shows as "Cancelled" and no new charges are pending.

Checklist to ensure your mage cancellation is complete

Use this final checklist to make sure you've tied up every loose end and won't face surprise charges or access issues down the line.

What to do if mage continues charging you after cancellation

It happens, and when it does, you need to act fast. Here's exactly what to do.

Step 1: confirm the charge is real

• Check your bank statement and email for the charge date
• Log into your Mage account to see if you're still listed as an active subscriber (you shouldn't be)
• If your account shows "Cancelled" but you were charged, this is a billing error

Step 2: contact mage support immediately

Email Mage's support team with:

• Your account email and any subscription ID
• The cancellation confirmation you saved earlier
• A screenshot of the unexpected charge on your bank statement
• A clear request: "I cancelled my subscription on [date] and received confirmation. I was unexpectedly charged on [date]. Please refund this charge and confirm why it was processed after cancellation."

Step 3: if mage doesn't respond within 5 business days, escalate

• Contact your bank and initiate a dispute for the erroneous charge
• Report Mage to CCCS with your evidence (cancellation proof, continued charges, Mage's non-response)
• CCCS investigates complaints about unfair contract terms and misleading billing practices

Contacting mage for cancellation support

If you need help cancelling or have questions about your subscription, Stopee recommends reaching out to Mage through these channels:

Official contact information

• Support email: Usually listed in your Mage account settings or latest invoice
• Website: Check mage.app or your registration confirmation for the support portal link
• Live chat: Many Mage accounts include in-app chat support during business hours
• Phone: Some plans include phone support - check your account or latest bill

Expect a response within 24-48 business hours for general inquiries, and within 2-3 hours for urgent billing issues.

Should you stay or cancel? a final decision framework

Before you cancel, ask yourself these questions. Sometimes a simple feature adjustment or plan downgrade solves the problem without losing all your data and access.

• Are you unhappy with the cost, or are you unhappy with the service itself?
• If it's cost, can you downgrade to a cheaper plan instead of cancelling entirely?
• If it's features or support, have you contacted Mage to raise your concern directly?
• Have you invested significant time setting up Mage with client data that would be tedious to move?
• Is there a genuine competitor that will save you money and time, or are you just trying something new?

If you've answered honestly and cancellation is still the right choice, Stopee has equipped you with everything you need to do it cleanly and protect yourself in the process.

The takeaway: cancel with confidence using stopee

Cancelling Mage doesn't have to be stressful or confusing. You now have a clear, step-by-step process, understand your consumer rights under Singapore law, and know what to do if something goes wrong. Whether you're moving to a competitor, cutting costs or simply changing direction, you're in control.

Stopee has helped thousands of consumers cancel subscriptions in Singapore with clarity and confidence. Our mission is to make sure you understand every step, anticipate every pitfall, and know your rights. If you encounter resistance from Mage or unexpected charges, reference the dispute process outlined above - Singapore's consumer protection laws are on your side.

Take action today: log into your account, gather your cancellation proof, and follow the steps above. Your financial peace of mind is worth the 10 minutes it takes to cancel properly.