Manage Myheritage

How to cancel MyHeritage in singapore and protect your family data

Understanding MyHeritage and what you're subscribed to

MyHeritage is an online genealogy platform that lets you build family trees, access historical records, and discover your ancestry through DNA testing and AI-powered storytelling tools. If you've signed up for one of their subscription plans and now want to cancel, you're in the right place. At Stopee, we guide thousands of Singapore users through subscription cancellations every month, and MyHeritage cancellations are straightforward once you know the steps.

The main subscription plans you might hold

MyHeritage offers several subscription tiers, each with different price points and feature sets. Your cancellation method depends on where you subscribed: through the Apple App Store (iOS), Google Play Store (Android), or directly on their website. Understanding which platform you used is the first step toward a smooth cancellation, and Stopee recommends checking your billing statements to confirm.

Why people cancel MyHeritage

Common reasons include unused family tree projects, the cost of the annual renewal, dissatisfaction with the AI Time Machine feature, or simply completing your genealogy research. Whatever your reason, you have consumer rights in Singapore that protect you during the cancellation process.

Your consumer rights in singapore

Singapore's consumer protection framework gives you specific rights when cancelling digital subscriptions, and understanding these rights empowers you to take action confidently.

Consumer protection (Fair trading) act and digital subscriptions

Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), you are protected against unfair or misleading conduct by MyHeritage. However, the Act does not automatically grant a cooling-off period for digital subscriptions the way it does for goods purchased at your door. This means MyHeritage's voluntary 30-day money-back guarantee is your primary refund lever, not a statutory right. Keep this distinction in mind: Stopee advises you to act within that 30-day window if you want a refund, as this is company policy, not law.

What this means for your cancellation

You can cancel at any time, and your access will continue until the end of your billing period. However, if you want a refund of charges already paid, you must request it within 30 days of the charge date. The Consumers Association of Singapore (CASE) is your escalation point if MyHeritage refuses to honour this policy or disputes a charge. Stopee recommends saving all billing emails and cancellation confirmations as evidence.

Cancellation methods by platform

Your next step depends on where you subscribed. Each platform handles billing differently, so follow the instructions for your specific subscription source.

Cancel via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, Apple controls the billing relationship and cancellation process, not MyHeritage. This is actually to your advantage because Apple handles refunds centrally.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple ID profile.
3. Select Subscriptions from the menu.
4. Find MyHeritage in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the MyHeritage details screen.
   • You may be offered a discount to keep the subscription; decline unless you wish to continue.
   • Confirm cancellation when prompted.
6. You will receive an Apple receipt confirming the cancellation.

Pro tip: Apple typically processes cancellations within 24 hours. Your MyHeritage access continues until the current billing period ends. Screenshot your confirmation for Stopee's recommended cancellation checklist (see below).

Cancel via google play store (Android)

Google Play handles subscriptions on Android devices similarly to Apple. Google is responsible for billing and refunds, and the cancellation flow is quick.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Manage your Google Account, then navigate to the Payments and subscriptions tab.
4. Tap Subscriptions from the menu.
5. Select MyHeritage from your list of active subscriptions.
6. Tap Cancel subscription at the bottom.
   • Google may offer a retention discount; choose based on your preference.
   • Confirm the cancellation when prompted.
7. Check your email for a cancellation confirmation from Google.

Warning: Do not uninstall the MyHeritage app before cancelling the subscription through Google Play. Uninstalling does not cancel the subscription, and you will continue to be charged. Stopee has heard this mistake from many users, so prioritise the cancellation step.

Cancel a direct web subscription

If you subscribed directly on MyHeritage's website (not through an app store), you must contact MyHeritage customer support to cancel and request a refund if eligible.

1. Visit the MyHeritage Help Centre or support portal.
2. Look for a Contact Us or Support option and select it.
3. Choose Billing or Subscription as your issue category.
4. Write a clear message: "I would like to cancel my MyHeritage subscription effective immediately. My account is [your email]. Please confirm cancellation and advise on refund eligibility."
   • Include your full name, email address, and account creation date.
   • Request written confirmation of the cancellation.
5. Send the message and wait for MyHeritage to respond.
   • Response times vary; Stopee recommends allowing 3-5 business days.
   • If you do not hear back, follow up within 5 days.
6. Once you receive confirmation, verify that no new charges appear on your next billing date.

Pro tip: Direct subscriptions sometimes require you to log into your MyHeritage account and cancel from your subscription settings page before contacting support. Check your account settings first under Subscriptions or My Plan. This saves time and gives you a clear audit trail for Stopee's cancellation verification process.

MyHeritage pricing in singapore (as of 2026)

Knowing the cost of your subscription helps you calculate potential refunds and understand what you're cancelling. Below is the current pricing from the Apple App Store in Singapore.

If you subscribed to the Premium or Complete plan and cancel within 30 days of your charge date, you are eligible for MyHeritage's 30-day money-back guarantee. The one-off AI Time Machine purchase is typically non-refundable unless it was charged in error.

Refunds and what to expect after cancellation

Cancellation and refunds are separate steps, and understanding the timeline helps you plan your follow-up actions.

MyHeritage's 30-day money-back guarantee

MyHeritage offers a voluntary 30-day refund window on subscription plans (Premium, PremiumPlus, Complete, and trial offers). This is your main refund protection, and you must act within 30 days of the date you were charged to qualify.

• If you cancel within 30 days of your subscription charge, you can request a full refund.
• If you cancel after 30 days, you are not entitled to a refund, but your access continues until the end of the billing period.
• Shipped products (DNA kits) are excluded from the 30-day guarantee.
• Digital add-ons like the AI Time Machine are typically non-refundable once purchased.

Pro tip: Request your refund at the same time you request cancellation. Write: "I am cancelling my subscription and requesting a refund under your 30-day money-back guarantee. My charge date was [date]." This creates a clear record for Stopee's tracking and avoids back-and-forth clarifications.

What happens to your family tree and data

Cancellation does not delete your data automatically. Your family tree, uploaded documents, and photos remain on your MyHeritage account after cancellation. However, some features may become unavailable once your subscription ends.

• You retain view-only access to your family tree with a free MyHeritage account.
• Paid features (advanced search, record access) become locked unless you resubscribe.
• If you want to delete your data permanently, you must request this separately through MyHeritage support or your account settings.

Stopee recommends exporting or saving your family tree data before cancelling if you plan to switch to another genealogy service.

Timeline after cancellation

After you cancel, expect the following timeline:

• Immediately: You receive a cancellation confirmation via email.
• Within 24-48 hours: Subscription status updates to "Cancelled" in your account.
• By the end of current billing period: Your access downgrade to free account features.
• If refund requested: MyHeritage processes the refund within 5-10 business days to your original payment method.
• For app store subscriptions: Apple or Google may take an additional 3-5 days to process the refund to your bank account.

If you do not see a refund within 10 days, contact MyHeritage support and ask for a reference number. Stopee advises keeping all confirmation emails until the refund is complete.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when money is involved. Here are the pitfalls Stopee sees most often, and how to sidestep them.

Mistake 1: uninstalling the app without cancelling the subscription

Deleting the MyHeritage app from your phone does not cancel your subscription. You will continue to be charged monthly or annually until you officially cancel through the app store or MyHeritage's website. Always cancel first, then uninstall.

Mistake 2: missing the 30-day refund window

Once 30 days pass from your charge date, MyHeritage will not refund your payment. If your renewal date is approaching and you want a refund, cancel and request a refund immediately. Stopee recommends setting a phone reminder for day 25 if you are unsure.

Mistake 3: not saving cancellation confirmation

If you dispute a charge later or MyHeritage claims it never received your cancellation, you need proof. Screenshot your cancellation confirmation email and any app store receipts. Save these to a folder on your phone or computer for at least 90 days.

Mistake 4: contacting MyHeritage but not following up

If you cancel through MyHeritage's website or support form, response times vary. If you do not hear back within 5 business days, send a follow-up email. Stopee has helped users recover refunds by simply resending their cancellation request with a polite follow-up message.

Mistake 5: assuming app store refunds are automatic

When you cancel through Apple App Store or Google Play, you may still need to request a refund separately. Cancellation stops future charges, but does not automatically reverse past charges. Contact the app store directly if your refund does not appear within 7 days.

Your cancellation checklist

Use this checklist to stay organised and ensure nothing falls through the cracks during your cancellation process.

1. Identify where you subscribed (Apple App Store, Google Play, or MyHeritage website).
2. Find your original charge date and billing statement.
3. Check if you are within 30 days of the charge (refund eligibility window).
4. Complete the cancellation using the method for your platform (app store or website).
5. Screenshot or save your cancellation confirmation email.
6. Request a refund in writing if eligible (within 30 days).
7. Verify that no new charge appears on your next expected billing date (within 2 days).
8. Confirm refund arrival in your bank account (within 10 days for website cancellations; 7-10 for app stores).
9. Export your family tree data if needed before losing access to paid features.
10. If refund is missing, contact MyHeritage or the app store with your confirmation number and escalate to CASE if unresolved.

When to escalate your cancellation

Most cancellations and refunds complete smoothly, but sometimes you need backup. Stopee recommends escalating in these situations.

Reasons to contact CASE (Consumers association of singapore)

• MyHeritage refuses to cancel your subscription after you have requested it.
• You were charged after cancellation confirmation.
• MyHeritage denies your refund request despite the 30-day guarantee being available.
• MyHeritage does not respond to your support emails within 7 business days.
• A refund was promised but does not arrive within the stated timeframe.

Contact CASE at 1800-6100-500 (toll-free in Singapore) or visit their website. Provide your cancellation confirmations, charge dates, and all support correspondence. Stopee has found that a simple CASE complaint often prompts swift resolution from companies.

Staying protected after cancellation

Once you have successfully cancelled, take a few final steps to protect yourself from surprise charges and verify the cancellation is complete.

Monitor your next billing date

Your cancellation should prevent any charge on the renewal date. However, errors happen. Mark your calendar 2 days before your next expected billing date and check your bank account. If you see an unexpected charge, contact MyHeritage immediately with your cancellation confirmation and ask for an immediate reversal.

Check your account status

Log into your MyHeritage account 1-2 days after cancellation to confirm your subscription status shows as "Cancelled" or "Inactive". If it still shows "Active", contact support again and reference your cancellation confirmation number.

Verify your free account access

After your paid period ends, you should be able to log into MyHeritage with a free account. You can view your family tree but cannot access paid features. If you are locked out of your account, contact support to confirm your free account was activated.

MyHeritage contact information and corporate address

For direct inquiries, escalations, or formal complaints, here is MyHeritage's official contact information.

Support and customer service

• Email: support@myheritage.com (primary contact for cancellation and billing inquiries)
• Help Centre: Visit the MyHeritage Help Centre on their website for FAQs and self-service options
• In-app support: Open the MyHeritage app and select Help or Contact Support

Corporate address

MyHeritage is headquartered in Israel and has no office in Singapore. For formal complaints or legal correspondence, you may address letters to:

MyHeritage Ltd.
Or Yehuda,
Tel Aviv,
Israel

Stopee recommends resolving disputes through email and CASE (Consumers Association of Singapore) before pursuing formal legal action, as the geographic distance makes international dispute resolution costly and time-consuming.

Final thoughts on cancelling MyHeritage

Cancelling MyHeritage is straightforward once you follow the correct steps for your subscription platform. Whether you subscribed through the Apple App Store, Google Play, or MyHeritage's website, you now have a clear roadmap to cancel, request a refund if eligible, and protect your family data.

Remember: your 30-day refund window is your leverage, so act promptly if you want your money back. Save all confirmations, follow up if needed, and escalate to CASE if MyHeritage does not honour its refund policy. Stopee has helped thousands of Singapore consumers cancel subscriptions and secure refunds by staying organised and persistent. You have consumer rights, and using them confidently is the key to a smooth cancellation experience. Take action today, and reclaim control of your subscriptions.