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Cancel Myperfectcv: Step-by-Step Guide
How to cancel my perfect CV in singapore and claim your refund
What my perfect CV is and how it works
My Perfect CV is an online subscription service that helps you build professional resumes and CVs using ready-made templates and guided builders. You create your document through a web account or mobile app, and your subscription gives you access to premium templates, design tools, and step-by-step guidance until you cancel.
How the service is delivered to you
You access My Perfect CV through a web-based account or through iOS and Android mobile apps. This matters for cancellation because the way you purchased the subscription determines how you cancel it. If you bought directly from My Perfect CV's website, you cancel through your web account. If you subscribed via Apple App Store or Google Play, you cancel through those platforms instead, not through My Perfect CV itself.
Where billing happens
My Perfect CV handles some billing directly, but other purchases run through third-party platforms. When you subscribe through Apple or Google, those companies process your payments and control your billing cycle. This is important because you cannot cancel an App Store or Google Play subscription by contacting My Perfect CV alone.
Your consumer rights when cancelling in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel online services. Understanding these rights strengthens your position if My Perfect CV refuses to process your cancellation or disputes a refund claim.
Distance selling and cancellation rights
When you buy My Perfect CV online (a "distance sale"), you have the right to cancel within 14 days without giving a reason, provided you are within the trial or promotional period. This is your statutory cooling-off period. My Perfect CV's 14-day money-back guarantee aligns with this protection.
What happens if my perfect CV refuses to cancel
If the company delays your cancellation, ignores your cancellation request, or continues billing after you cancel, you can escalate to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses and can compel refunds or account closure if My Perfect CV is in breach. Keep all emails and cancellation confirmations as evidence.
How to cancel my perfect CV via your web account
Cancelling through your web account is the fastest and most transparent method if you subscribed directly on the My Perfect CV website. You receive immediate digital proof of cancellation.
Step-by-step cancellation process
- Log into your My Perfect CV account using your registered email and password.
- Go to the official website and click the login button in the top right corner.
- If you have forgotten your password, use the "Forgot Password" link to reset it.
- Navigate to your account settings.
- Look for "My Account" or "Settings" in the account menu (usually a gear icon or user profile icon).
- Click "My Settings" from the dropdown menu.
- Find the subscription or billing section.
- Look for tabs labelled "Subscription", "Billing", or "Plans".
- Locate your current active subscription status.
- Select the option to cancel your subscription.
- Click the "Cancel Subscription" or "End Membership" button.
- The system will display your cancellation details, including your current billing period end date.
- Confirm your cancellation request.
- Review the information shown and click the final confirmation button.
- Do not close the page until the cancellation is confirmed.
- Save and download your cancellation proof.
- My Perfect CV will email you a cancellation reference number or confirmation receipt.
- Download or screenshot this email immediately and store it safely - you will need this if you later request a refund or escalate to CASE.
Pro tip: Your subscription remains active until the end of your current billing period even after you click cancel. You can still access all premium features until that date arrives. Take this time to download and export all your CV and resume files.
How to cancel if you subscribed via apple app store
If you subscribed to My Perfect CV through your Apple device or iTunes account, Apple controls your subscription billing, not My Perfect CV. You must cancel directly through Apple's systems.
Step-by-step app store cancellation
- Open the App Store app on your iPhone, iPad, or Mac.
- On iPhone or iPad, tap the App Store icon in your dock.
- On Mac, open the App Store from Applications or Spotlight search.
- Go to your account page.
- Tap your profile icon (top right corner) or click "Account" in the menu.
- Select "Subscriptions" from the dropdown menu.
- Find the My Perfect CV subscription in your active subscriptions list.
- Scroll through your active subscriptions until you find "My Perfect CV" or similar label.
- Do not confuse it with other subscription apps.
- Tap on the My Perfect CV subscription entry.
- A details screen appears showing your renewal date and price.
- Tap "Cancel Subscription" or "Cancel Free Trial".
- Confirm when prompted by tapping "Confirm" or "Yes".
- Save confirmation of the cancellation.
- Apple will display a confirmation message on screen.
- Screenshot this confirmation and save it to your device.
Warning: My Perfect CV cannot cancel your App Store subscription for you. Even if you contact their customer service, they will direct you back to Apple. You must complete the cancellation yourself through the App Store system.
How to cancel if you subscribed via google play
If you bought My Perfect CV through Google Play on an Android device, Google controls your subscription. You cancel the same way - directly through Google, not through My Perfect CV.
Step-by-step google play cancellation
- Open the Google Play Store app on your Android device.
- Tap the Google Play icon in your apps list or home screen.
- Access your account menu.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- View your active subscriptions.
- Tap "Subscriptions" to see all your current active subscriptions.
- Find and select the My Perfect CV subscription.
- Locate "My Perfect CV" in your list of subscriptions.
- Tap on it to open the subscription details.
- Cancel the subscription.
- Tap "Cancel subscription" on the details screen.
- Follow any prompts or confirmations that appear.
- Save your cancellation confirmation.
- Google Play will confirm the cancellation on screen and via email.
- Keep this email for your records.
Pro tip: Like Apple, Google's system will continue your access until your current billing cycle ends, even after you cancel. You will not lose access mid-month.
What happens to your account after you cancel
Cancellation does not instantly lock you out. Understanding the timeline and what to do with your files protects you from losing your work.
Your access timeline after cancellation
When you cancel through the web account, your subscription remains active until the end of your current billing period. If your next renewal date is 15 March and you cancel on 1 March, you keep full access until 15 March. After that date, your premium features lock and you move to a free or limited account.
App Store and Google Play subscriptions follow the same rule - access continues until the current period ends, then stops.
Protecting your CVs and documents before access ends
You need to export and save all your created documents while your subscription is still active. Once your access ends, you may lose the ability to edit or download your files.
- Log into your My Perfect CV account before your access date expires.
- Do this while your subscription is still valid.
- Find each CV or resume you have created.
- Go to your "My Documents" or "My CVs" section.
- Download each file to your computer.
- Look for a "Download" or "Export" button on each document.
- Save the files to a folder on your device in PDF or Word format.
- Store your files in multiple places.
- Keep one copy on your computer and one on cloud storage (Google Drive, OneDrive, or Dropbox).
- This protects you if your device is lost or damaged.
Warning: My Perfect CV's retention policy for cancelled accounts is not publicly detailed. To be safe, assume your account data may be deleted after a period of inactivity. Download everything before your access ends.
Will you receive a refund after cancelling
Refund eligibility depends on when you cancel and which purchase method you used. Stopee helps consumers understand these policies and claim refunds they are entitled to.
The 14-day trial refund guarantee
My Perfect CV offers a 14-day money-back guarantee on web purchases of Premium Access plans. If you request cancellation within 14 days of your initial purchase, you qualify for a full refund of that purchase price. This refund is not automatic - you must request it proactively.
To claim your trial refund, email customerservice@myperfectcv.co.uk with your account details, order date, and a clear statement that you are requesting a refund under the 14-day guarantee. Request written confirmation and a reference number. Save this correspondence.
Refunds after the 14-day window
Once your 14-day trial ends, My Perfect CV does not guarantee refunds for subsequent billing periods. The company considers refunds on a case-by-case basis only. If you have exceptional circumstances - for example, a billing error, a duplicate charge, or a technical fault that prevented you from using the service - contact customer service and explain your situation in detail. Ask for a written decision on your refund request and keep the entire email thread.
Refunds for app store and google play purchases
My Perfect CV cannot issue refunds for subscriptions billed through Apple or Google. You must request refunds directly from those platforms. Apple and Google have their own refund windows and policies - typically 14 to 90 days depending on circumstances. Contact Apple Support or Google Play Support with your order details and explain why you want a refund.
Common cancellation mistakes to avoid
Cancelling a subscription sounds simple, but small errors can cost you money or leave you without proof of your cancellation request. Stopee regularly helps consumers recover lost refunds by avoiding these pitfalls.
Mistake 1: cancelling the app without cancelling the subscription
Uninstalling the My Perfect CV app from your phone does not cancel your subscription. Deleting the app is different from cancelling through App Store or Google Play settings. You will still be charged on your renewal date. Always cancel the subscription first through your device's app store settings before deleting the app.
Mistake 2: forgetting to download your documents
If you cancel and your access ends without exporting your CVs, you may not be able to recover them. My Perfect CV does not guarantee to restore deleted account data. Before your access period ends, download everything in PDF or Word format and store it locally.
Mistake 3: not keeping cancellation proof
If My Perfect CV continues billing after you cancel, or if you need to escalate to CASE, you must prove that you requested cancellation. Screenshot or download every confirmation email and cancellation reference number. Stopee recommends saving these to a dedicated folder on your computer and cloud storage.
Mistake 4: contacting my perfect CV for app store or google play refunds
My Perfect CV's customer service cannot issue refunds for platform-billed subscriptions because the platforms handle payment and refunds. If you email them asking for an App Store refund, they will tell you to contact Apple. Go directly to Apple Support or Google Play Support from the start instead.
Cancellation checklist for my perfect CV
| Action | Status | Deadline |
|---|---|---|
| Note your purchase date and method | Tick when done | Immediately |
| Download and export all your CVs and resumes | Tick when done | Before your access ends |
| Cancel through your chosen method (web, App Store, or Google Play) | Tick when done | Within 14 days for refund eligibility |
| Save your cancellation reference number or confirmation email | Tick when done | Immediately after cancellation |
| Request a refund if within 14 days | Tick when done | Within 14 days of purchase |
| Follow up if you do not receive refund confirmation within 7 days | Tick when done | 7 days after requesting refund |
My perfect CV pricing and plan details
Pricing for My Perfect CV varies by region and changes over time. Singapore-specific pricing in SGD is not consistently published online, so verify current costs on the official website before you purchase.
Where to check pricing
Always visit the official My Perfect CV website directly to see current prices and promotions. The company frequently updates offers and may run regional discounts. Stopee recommends comparing what you are actually charged against what is advertised - if there is a discrepancy, contact customer service immediately.
Common My Perfect CV plans include basic CV builders, premium templates, and annual subscriptions. Most include the 14-day money-back guarantee, but terms can change. Review the terms of service on the checkout page before you complete your purchase.
Why you might want to cancel my perfect CV
Understanding your reasons for cancelling helps you decide whether to request a refund or simply let your subscription expire.
Reasons to cancel
You may want to cancel if you have already finished your CV or resume and no longer need the templates. Others cancel because they find the interface confusing, prefer free alternatives, or discover cheaper options elsewhere. If you signed up for a trial and decided the service was not for you, cancelling within 14 days qualifies you for a refund.
Some users cancel because they are charged unexpectedly or because they thought the trial would be free indefinitely. If this is your situation, you have strong grounds to request a refund even outside the 14-day window - contact customer service and reference Singapore's Consumer Protection (Fair Trading) Act.
How to contact my perfect CV customer service
If you need to request a refund, dispute a charge, or escalate a cancellation issue, contact My Perfect CV directly through the email address they publish.
Official contact details
Email: customerservice@myperfectcv.co.uk
When you email, include your account email address, the date you purchased or when your subscription started, and a clear description of your issue. For refund requests, state whether you are within the 14-day window or explain your exceptional circumstances. Request a response within 7 business days and ask for a reference number.
Important note: My Perfect CV is operated by a parent company based in Puerto Rico. No Singapore-based physical office address is publicly available. All cancellations and refund requests must be handled through the email address above or your online account. If the company does not respond within 14 days or refuses your refund unreasonably, escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg.
Escalating to CASE if my perfect CV refuses to help
If My Perfect CV ignores your cancellation request, continues billing after you cancel, or unfairly refuses a refund you are entitled to, the Consumers Association of Singapore provides free mediation.
When to contact CASE
Escalate to CASE if any of the following apply:
- My Perfect CV does not respond to your cancellation email within 14 days.
- The company continues charging you after you cancelled.
- You are within the 14-day window and My Perfect CV refuses your refund without valid reason.
- You believe you have exceptional circumstances for a refund and My Perfect CV gives no written explanation for refusing it.
Visit CASE's website at case.org.sg to file a complaint. Provide all your evidence - cancellation emails, order confirmations, screenshots, and payment records. CASE will contact My Perfect CV on your behalf and mediate a resolution. Most complaints are resolved within 3 to 4 weeks.
How stopee helps you cancel confidently
Cancelling online subscriptions can feel overwhelming, especially when companies make it hard to find the right button or refuse to explain their policies. Stopee exists to simplify this process. Our guides walk you through every platform - web accounts, app stores, and customer service channels - so you know exactly what to do and what to expect.
Stopee also explains your consumer rights in plain language and shows you how to escalate if a company refuses to cancel or refund you. We have helped thousands of consumers cancel subscriptions they did not want, recover wrongful charges, and assert their rights under consumer protection law.
If you are cancelling My Perfect CV in Singapore, Stopee has you covered. Use this guide step-by-step, download your documents, save your cancellation proof, and request your refund if you are within the 14-day window. If My Perfect CV gives you any trouble, escalate to CASE with confidence - you know your rights.