Manage Myperfectcv

How to cancel your myperfectcv subscription and protect your money in south africa

What myperfectcv is and why you might want to leave

Myperfectcv is an online platform that helps you build professional CVs and cover letters using templates, formatting guidance, and AI-assisted writing suggestions. The service runs on both web and mobile app versions, making it convenient for jobseekers and students who need polished documents quickly.

You access Myperfectcv through its website or via the Apple App Store and Google Play. Subscriptions range from basic trial access to full-feature plans, with pricing in South African Rand (ZAR).

When you should cancel myperfectcv

You might decide to cancel if you've completed your CV, found a job, or discovered the platform doesn't match your needs. Perhaps the cost no longer justifies the value, or you prefer another CV builder. Whatever your reason, cancelling promptly protects you from unwanted recurring charges.

At Stopee, we understand that subscription fatigue is real. You deserve clarity on your options and full control over your finances. Let's walk you through the cancellation process step by step.

Your consumer rights under south african law

South African consumer protection law, particularly the Consumer Protection Act 68 of 2008, grants you significant rights when dealing with digital subscriptions like Myperfectcv.

The 14-day cooling-off period

You have the right to cancel any distance contract (including online subscriptions) within 14 calendar days of purchase, without penalty or reason. This applies to both web and app store purchases. You must exercise this right by submitting a clear cancellation notice to Myperfectcv before the 14 days expire.

The 14-day period begins on the day you subscribe, not on the day you receive confirmation. Count carefully to protect your refund eligibility.

Unfair contract terms and hidden charges

The Consumer Protection Act prohibits suppliers from using unfair or misleading contract terms. If Myperfectcv charges you without clear consent, auto-renews without explicit permission, or makes cancellation deliberately difficult, these practices breach South African law.

Keep records of all charges and cancellation attempts. These documents become your evidence if you need to escalate a complaint to the National Consumer Commission (NCC) or pursue a chargeback through your bank.

How to cancel myperfectcv via the website

Cancelling directly through Myperfectcv's online dashboard is the fastest method and produces an immediate confirmation email.

1. Log in to your Myperfectcv account using your email address and password.
   • Go to your account dashboard or settings page.
   • Look for a "Subscriptions", "Billing", or "Account Management" section.
2. Navigate to the subscription or cancellation page.
   • Some platforms call this "Manage Subscriptions" or "Active Plans".
   • If you cannot find it in settings, try searching the help centre for "cancel subscription".
3. Select your active subscription and click the cancellation or "Cancel Plan" button.
   • Myperfectcv may ask you to confirm your decision or explain why you're leaving - this is optional feedback.
   • Do not click "Pause" or "Suspend" if you want to fully cancel.
4. Follow the on-screen prompts to finalize your cancellation request.
   • Review the cancellation summary carefully.
   • Confirm that auto-renewal will stop immediately or on your next billing date.
5. Save or screenshot your confirmation number and the confirmation email that arrives in your inbox.
   • Pro tip: Forward this confirmation to yourself in a separate email thread labelled "Myperfectcv Cancellation" for easy reference.
   • If no email arrives within 5 minutes, check your spam folder.

Warning: If the cancellation button is missing or the process fails, do not assume your subscription is still active. Proceed to the email cancellation method (step 6) to protect yourself.

Email cancellation as a backup

If the website dashboard does not allow cancellation, or if you want written proof of your request, email Myperfectcv directly.

1. Send an email to support@bold.com with the subject line exactly as shown: "Cancellation of contract".
   • Use the exact wording so your email is routed correctly to the cancellation team.
2. In the email body, include:
   • Your full name as it appears on your account.
   • Your account email address.
   • Your subscription plan name (e.g. "Full Access" or "Trial").
   • Your current billing date or last charge date.
   • A single clear sentence: "I request immediate cancellation of my subscription effective today."
3. Send the email and retain a copy for your records.
   • Allow 3-5 business days for a response.
   • Pro tip: Use registered email or request a delivery receipt so you have proof of sending.
4. You should receive a cancellation confirmation email within this timeframe.
   • This email is your legal proof of cancellation under South African law.
   • Forward it to your personal email account immediately.

Cancelling myperfectcv subscriptions via app stores

If you subscribed through the Apple App Store or Google Play, you must cancel through those platforms, not through Myperfectcv itself. The app store handles your billing and renewal, so that's where your cancellation takes effect.

Cancel through apple app store (iPhone, iPad, mac)

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On a Mac, open System Preferences instead.
2. Tap or click your name and profile at the top of Settings.
   • Select "Subscriptions" or "Media & Purchases".
3. Tap "Subscriptions" from the menu.
   • A list of all your active app store subscriptions appears.
4. Find "Myperfectcv" or "My Perfect CV" in the list and tap it.
   • If you see multiple Myperfectcv entries, select the one with an active status and the plan you recognize.
5. Tap "Cancel Subscription" or "Edit Subscription".
   • A confirmation message appears asking you to confirm cancellation.
   • Tap "Confirm" to proceed.
6. Take a screenshot of the cancellation confirmation screen showing "Subscription Cancelled" and the cancellation date.
   • Warning: Apple does not always send a cancellation email, so the screenshot is your proof.

Cancel through google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Ensure you are using the same Google account linked to your Myperfectcv subscription.
2. Tap the profile icon in the top right corner, then select "Payments and subscriptions".
   • On older Android versions, this menu appears as "Account".
3. Tap "Subscriptions".
   • All active subscriptions on this Google account display here.
4. Find and tap "Myperfectcv" or "My Perfect CV".
   • Verify the plan name and price match your current subscription.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask for feedback on why you're cancelling - this step is optional.
6. Confirm the cancellation by tapping "Cancel subscription" again on the confirmation screen.
   • A confirmation message with your cancellation date appears immediately.
7. Screenshot this confirmation and note the date shown.
   • Pro tip: Google Play typically sends a cancellation email, but screenshot the app screen as backup proof.

After cancelling via the app store, your subscription ends on the date shown in the confirmation. You retain access until that date, then the app restricts premium features automatically.

What happens after you cancel myperfectcv

Understanding what changes when you cancel helps you plan your next steps and avoid surprises.

Your access and billing

Once you confirm cancellation, Myperfectcv stops charging you immediately or on your next billing date, depending on how you cancelled. Your access continues through the end of the period you paid for - you do not lose your account the moment you cancel.

For example, if you subscribed on 1 March with a monthly billing cycle and you cancel on 10 March, you retain full access through 31 March. On 1 April, the subscription expires and premium features lock.

Auto-renewal stops completely. No unexpected charges appear after cancellation if you followed the steps above correctly.

Your data and CVs

Your uploaded CVs, cover letters, and account data remain in Myperfectcv's system after cancellation, but access depends on the provider's retention policy. Download all your documents immediately after you confirm cancellation.

To save your work:

• Log in to your account before access expires.
• Download each CV and cover letter as a PDF or Word document.
• Save these files to your computer or cloud storage (Google Drive, OneDrive, Dropbox).
• Take screenshots of any templates or feedback you wish to keep.

After your subscription ends and you lose premium access, you may no longer be able to edit documents or export them in all formats. Acting fast protects your work.

Refunds and money-back guarantees for myperfectcv

Myperfectcv offers a 14-day money-back guarantee on web purchases, which aligns with South African consumer law. Understanding the rules around refunds ensures you claim what you are legally entitled to.

The 14-day refund window

If you purchased a premium subscription directly through Myperfectcv's website (not via app store), you can request a full refund within 14 days of subscribing. This refund right exists independently of whether you used the service.

To claim your refund:

1. Count the calendar days from your purchase date to today. If fewer than 14 days have passed, you qualify.
2. Email support@bold.com with the subject "Refund request" and include:
   • Your account email address.
   • Your subscription purchase date.
   • Your subscription plan and the amount charged (in ZAR).
   • Your payment method (credit card, debit card, PayPal).
3. State clearly: "I request a full refund of my subscription under the 14-day money-back guarantee and the Consumer Protection Act."
4. Submit this request within the 14-day window to secure your refund.

Pro tip: Do not wait until day 13 or 14. Submit your refund request as soon as you decide to cancel, ideally within the first 7 days.

Refunds after 14 days and app store purchases

Refunds requested after the 14-day window are not guaranteed. Myperfectcv may offer a partial or prorated refund if you can show a technical fault, wrongful billing, or another exceptional circumstance, but these are decided case-by-case.

If you subscribed through Apple App Store or Google Play, contact the app store directly, not Myperfectcv. Apple and Google handle refund decisions for in-app purchases:

• Apple: Visit reportaproblem.apple.com, select your Myperfectcv purchase, and request a refund. Apple reviews requests within 48 hours.
• Google: Open Google Play, find your Myperfectcv purchase in "My apps & games", tap the three-dot menu, and select "Request a refund". Google approves most refunds within 48 hours if you request within 48 hours of purchase.

Stopee recommends prioritizing refund requests within the first 48 hours of purchase to maximize approval odds.

Myperfectcv pricing in south africa

Myperfectcv offers multiple plans at different price points in South African Rand. Review the table below to identify your current plan and understand the investment you're cancelling.

Warning: Some plans show Portuguese labels and billing periods are not always clearly defined in the app store. Before you cancel, check your most recent charge to confirm which plan you subscribed to.

Common mistakes when cancelling myperfectcv

We know cancellations can be stressful, especially when you're worried about unexpected charges. Here are the pitfalls to avoid so your cancellation sticks.

Mistake 1: confusing "pause" with "cancel"

Many platforms, including Myperfectcv, offer a "pause" or "suspend" option. Pausing temporarily stops charges but does not end the subscription. When the pause period expires, charges resume automatically. Only click "Cancel" to permanently end your subscription.

Mistake 2: cancelling the app instead of the subscription

Deleting the Myperfectcv app from your phone does not cancel your subscription. The subscription lives in your app store account, not on your device. You must follow the app store cancellation steps (Apple Settings or Google Play) to actually stop the charges.

Mistake 3: forgetting to download your CVs

If you do not download your documents before cancellation takes effect, you may lose access to your work permanently. Once premium access expires, Myperfectcv may restrict exports or delete inactive account data.

Mistake 4: not requesting a refund within 14 days

Many users cancel their subscription but forget to request a refund separately. Cancellation stops future charges, but it does not automatically refund your most recent payment. Submit a refund request within 14 days of purchase if you want your money back.

Mistake 5: ignoring confirmation emails

Cancellation confirmations are your legal proof of cancellation in South Africa. If you lose these emails, you have no evidence to dispute an unexpected charge or escalate a complaint. Save all confirmations immediately.

Checklist: before and after you cancel

Use this checklist to ensure you cancel smoothly and protect your rights.

Before you cancel

• Check how many days have passed since you subscribed (if fewer than 14, you qualify for a refund).
• Log in to your Myperfectcv account and review your plan name and last charge date.
• Note your account email address and subscription details.
• Screenshot or write down your current plan price and billing date.
• Check your email for recent invoices or receipt emails from Myperfectcv or the app store.

During cancellation

• Follow the exact cancellation steps for your platform (web, Apple, or Google Play).
• Do not click "Pause" or "Suspend" unless you intend a temporary stop.
• Take screenshots of all confirmation screens.
• Note the cancellation date, confirmation number, and any reference ID provided.

After cancellation

• Download all CVs, cover letters, and documents to your device within 24 hours.
• Save all cancellation confirmation emails to a dedicated folder.
• If you qualify for a refund, submit your refund request within 14 days of purchase.
• Monitor your bank or card account for the next 5-7 days to confirm no further charges appear.
• If a charge appears after cancellation, escalate to your bank or Stopee for guidance on chargebacks.

What to do if myperfectcv refuses to cancel

If Myperfectcv's support team ignores your cancellation request, charges you after you cancel, or blocks your access to your account, South African consumer law protects you.

Escalation steps

Step 1: Send a formal demand letter. Email support@bold.com with the subject "Formal demand for cancellation" and include all previous cancellation requests, dates, and confirmation numbers. State that you expect cancellation within 5 business days or you will escalate to the National Consumer Commission (NCC).

Step 2: Report to the National Consumer Commission. If Myperfectcv does not respond within 5 days, file a complaint with the NCC at www.ncc.org.za. The NCC is South Africa's official consumer protection body and investigates violations of the Consumer Protection Act. You can submit a complaint for free.

Step 3: Dispute the charge with your bank. Contact your bank or card issuer and request a chargeback for the Myperfectcv subscription. Explain that you cancelled and were charged in violation of your request. Provide all cancellation emails and NCC reference numbers. Banks typically reverse fraudulent or unauthorized charges within 30 days.

Stopee has helped thousands of consumers cancel stubborn subscriptions and recover their money through these escalation channels. You are not alone, and South African law is on your side.

The full myperfectcv cancellation address

If you need to send postal correspondence to Myperfectcv regarding cancellation or disputes, use the address below (as referenced in clause 28 of their Terms of Use):

BOLD LLC
[Registered office address for cancellation correspondence]
Email: support@bold.com
Subject line for cancellation: "Cancellation of contract"

Pro tip: Always email first. Postal mail is slower and harder to prove receipt. Use email as your primary cancellation method and reserve postal notice for formal escalations only.

Your next step: take control today

Cancelling Myperfectcv is straightforward if you follow the steps outlined above. Whether you cancel via the website, Apple App Store, or Google Play, you now know exactly what to do, what protections you have, and how to recover your money if needed.

South African consumer law is strong. The 14-day cooling-off period, the prohibition on unfair contract terms, and your right to escalate to the NCC all work in your favour. Do not hesitate to use these tools if Myperfectcv makes cancellation difficult.

Start today: log in to your account, download your CVs, and submit your cancellation request using the method that suits you best. Stopee is here to empower you to take back control of your subscriptions and your wallet. If you run into trouble, remember that Stopee has helped thousands of consumers cancel subscriptions and recover refunds - you can find additional resources and support at stopee.com anytime you need it.