Manage Ngrok

How to cancel ngrok and understand your developer service rights in singapore

What ngrok is and why developers use it

Ngrok is a secure tunneling service that lets you expose local development servers to the internet without public IP addresses or complex firewall configuration. Whether you are testing webhooks, sharing live demos with clients, or building integrations, Ngrok bridges the gap between your local machine and the wider web.

Core features and typical use cases

You can route external traffic to localhost, create stable endpoints for testing, and manage authentication without deploying to production. Developers commonly use Ngrok for webhook testing during payment gateway integration, sharing early-stage prototypes with stakeholders, and debugging real-time features in development.

Ngrok offers a tiered pricing model from free tier through to pay-as-you-go enterprise plans, so you can start small and scale your usage with your project needs.

When to consider cancellation

You might cancel Ngrok if your project has moved to production hosting, your team no longer requires remote tunneling, or you have found an alternative service that better suits your workflow. Whatever your reason, Stopee is here to guide you through the cancellation process clearly and without confusion.

Ngrok pricing and plan options in singapore

Understanding your current plan and its renewal terms is essential before you cancel, so you know exactly what happens to your access and billing.

Current pricing table

Prices shown are converted from USD at approximately 1 USD = 1.277 SGD (2026 rate). If you pay in USD directly, your actual SGD amount may vary slightly depending on the exchange rate your payment provider applies on the transaction date.

What to check before you cancel

Review your billing page in the Ngrok dashboard to confirm your current plan, next billing date, and any unused credits. Note whether you signed up via the Ngrok website, Apple App Store, or Google Play, because each channel has different cancellation paths. Stopee recommends taking a screenshot of your current settings before you proceed, so you have a record if you need to escalate a billing dispute.

Consumer protection rights in singapore and ngrok cancellation

Singapore's Consumer Protection (Fair Trading) Act provides you with important safeguards, even when dealing with overseas digital services like Ngrok.

Your statutory rights as a consumer in singapore

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a service contract within 14 days of purchase without penalty, provided certain conditions are met. This cooling-off period applies to distance contracts (contracts formed online or by phone) where you are not a business acting in a commercial capacity.

However, Ngrok's Terms of Service state that fees paid are non-refundable unless required by applicable law. If you believe Ngrok's non-refund policy contradicts your statutory rights under Singapore law, you can escalate a complaint to the Consumers Association of Singapore (CASE) for mediation and guidance.

When ngrok's policy conflicts with your rights

If you cancel within 14 days of your first charge and have not significantly used the service, Singapore consumer law may override Ngrok's stated non-refund position. Conversely, if you have actively used the service throughout the billing period, Ngrok can typically retain your payment as compensation for service rendered.

Stopee advises that you document your usage (or lack thereof) and any communication with Ngrok support if you plan to claim a refund on consumer protection grounds. The Consumers Association of Singapore (CASE) can be reached at 6100 0315 or via their website, and they will mediate disputes at no cost to you.

How to cancel ngrok via web dashboard

The simplest and most direct cancellation path is through your Ngrok account dashboard, where you manage billing and subscription settings.

Step-by-step cancellation via ngrok dashboard

1. Visit https://dashboard.ngrok.com and sign in with your email address and password.
   • If you have not used your account recently, you may be prompted to verify your identity via email or two-factor authentication.
2. Navigate to your Account or Billing section.
   • Look for a gear icon, settings menu, or "Account" link in the top navigation or sidebar.
   • Select the tab or option labeled "Billing", "Subscription", or "Plan".
3. Locate your active subscription and select the option to cancel or downgrade.
   • You may see a "Cancel Subscription" button, "Manage Plan", or similar wording.
   • Some plans allow you to downgrade to the free tier instead of cancelling entirely; choose whichever suits your needs.
4. Review any cancellation summary or confirmation message.
   • Ngrok typically confirms the date your access will end (usually the end of your current billing cycle).
   • Take a screenshot or note the cancellation confirmation number if one is provided.
5. Confirm your cancellation by clicking the final confirmation button.
   • Warning: Once you confirm, the cancellation request is processed immediately, though your access continues until the end of the paid period.
6. Check your email for a cancellation confirmation from Ngrok support.
   • If you do not receive an email within 24 hours, log back into your dashboard to verify the cancellation went through.

Pro tip: Before you cancel, download or export any tunnel configurations, API keys, or settings you may need in the future. Once your subscription ends, you lose access to paid features, and retrieving archived data may not be possible.

What happens to your account after dashboard cancellation

Your account remains open, but paid features are locked at the end of the current billing period. You retain access to the free tier (3 endpoints, 1 GB bandwidth) if you do not delete the account entirely. Any existing tunnels, domains, or API keys tied to paid features will stop functioning on the renewal date.

Cancelling ngrok through app stores

If you subscribed to Ngrok via Apple App Store or Google Play, you must cancel through the respective app store's subscription management system, not the Ngrok dashboard.

Cancelling on iOS (Apple app store)

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Ngrok app itself; you must use the iOS Settings app.
2. Tap Subscriptions (or iTunes & App Store on older iOS versions, then tap your Apple ID at the top, then select Subscriptions).
   • You may need to scroll down to find this option depending on your iOS version.
3. Find Ngrok in the active subscriptions list.
   • If you see multiple subscriptions, scroll to locate Ngrok.
4. Tap Manage or select the Ngrok subscription.
   • A detail screen appears showing your renewal date and billing history.
5. Select Cancel Subscription or a similar red/destructive button.
   • Apple may prompt you to confirm or offer a discount to keep the subscription; select "Cancel" to proceed.
6. Confirm that you see "Subscription cancelled" or a message indicating the subscription is set to expire on a specific date.
   • Apple sends a confirmation email to your registered Apple ID address.

Warning: Deleting the Ngrok app from your iPhone does not cancel the subscription. You must use the iOS Settings app to prevent future charges.

Cancelling on android (Google play)

1. Open the Google Play Store app on your Android device.
   • Do not open the Ngrok app; use the Google Play Store app itself.
2. Tap your profile icon in the top right corner.
   • Select Manage subscriptions or Payments and subscriptions.
3. Tap Subscriptions to view your active subscriptions.
   • You may see a list of all your active Google Play subscriptions here.
4. Select Ngrok from the list.
   • Tap on the Ngrok entry to open the subscription details.
5. Tap Cancel subscription.
   • Google Play may ask you to confirm or provide a reason for cancellation.
6. Confirm your cancellation by following any final prompts.
   • Google Play sends a confirmation email to your registered Gmail address.

Both Apple and Google handle refunds through their own processes. Stopee recommends checking Apple's and Google's refund policies directly, as they sometimes grant refunds for subscriptions cancelled within a short window of purchase, even if the merchant (Ngrok) does not.

What happens after you cancel ngrok

Cancellation is not immediate; understanding the timeline helps you plan your transition and avoid service disruptions.

Access and billing timeline

Your paid features remain active until the end of your current billing cycle. If your next renewal date is 25 January 2026 and you cancel on 10 January, you retain full access to your paid plan until 25 January. After that date, your account reverts to the free tier or becomes inaccessible, depending on whether you chose to downgrade or fully cancel.

Charges already billed to your payment method are not refunded unless you qualify for a statutory refund under Singapore consumer law. If Ngrok has charged your card and you did not authorise the charge, you can dispute it with your bank within 90 days of the transaction.

Account data and configurations

Your Ngrok account, including tunnels, API keys, and saved configurations, remains visible in your dashboard even after cancellation. You cannot create new resources or start new tunnels on a cancelled account, but you can view historical data and export logs for your records.

Pro tip: Before your cancellation date arrives, download any tunnel logs, API credentials, or configuration files you may need for reference or audit purposes. Once access fully expires, retrieving archived data may become more difficult or impossible.

Refund policy and when you might qualify for a refund

Ngrok's official stance is that all fees are non-refundable, but Singapore law provides exceptions that may apply to you.

Ngrok's stated non-refund policy

Ngrok's Terms of Service explicitly state that fees paid are final and non-refundable except where required by applicable law. There is no automatic 14-day money-back guarantee advertised by Ngrok itself. However, this does not mean you have zero options if you believe you deserve a refund.

Refund scenarios where you have stronger grounds

You have a stronger case for a refund if you cancelled within 14 days of your initial charge and did not meaningfully use the service. Singapore's Consumer Protection (Fair Trading) Act entitles you to a cooling-off period for distance contracts, which overrides a merchant's non-refund clause if certain conditions are met.

If you paid via Apple App Store or Google Play, you can request a refund directly through those platforms. Apple grants refunds for app subscriptions cancelled within 48 hours of purchase; Google Play offers refunds within 48 hours if the subscription is in its first week. These platform refund windows are separate from Ngrok's policy.

Additionally, if Ngrok failed to provide the service you paid for (such as persistent outages or non-functional endpoints), you have grounds to claim breach of contract and demand a refund or credit.

How to escalate a refund request

Email Ngrok support at support@ngrok.com with your request, referencing your invoice number, the date of charge, and the reason you believe you qualify for a refund under Singapore consumer law. Keep copies of all correspondence.

If Ngrok refuses and you believe your statutory rights have been violated, contact the Consumers Association of Singapore (CASE) on 6100 0315 or visit www.case.org.sg. CASE mediates disputes between consumers and merchants at no cost and has helped resolve thousands of subscription disputes. Stopee recommends documenting your entire communication trail with Ngrok before you escalate to CASE.

Common cancellation mistakes and how to avoid them

Cancelling a service feels straightforward, but small oversights can leave you with unexpected charges or locked-out accounts.

Mistake 1: confusing app deletion with subscription cancellation

Removing the Ngrok app from your phone does nothing to stop charges. You must cancel the subscription through your phone's settings or the app store itself. Check your app store subscription list monthly to confirm the cancellation took effect.

Mistake 2: cancelling via the dashboard and forgetting about app store subscriptions

If you originally subscribed via iOS or Android, cancelling only in the Ngrok dashboard will not stop app store billing. You must cancel through both channels if you signed up via an app store. Stopee recommends cancelling app store subscriptions first, then verifying the dashboard to ensure no duplicate charges occur.

Mistake 3: not documenting your cancellation

Take a screenshot of your cancellation confirmation and save any confirmation emails. If a charge appears after your cancellation date, you will need this evidence to dispute it with your bank or escalate to CASE.

Mistake 4: failing to download critical configurations before access expires

Once your cancellation date passes, you may lose access to exported logs, API keys, and tunnel settings. Download or back up anything you might need weeks or months before the cancellation date arrives.

Mistake 5: missing the refund window for app store purchases

Apple and Google have strict timeframes (typically 48 hours or one week from purchase) for requesting refunds. If you are beyond that window and believe you deserve a refund on consumer protection grounds, escalate to CASE rather than trying to negotiate directly with Apple or Google.

Checklist for cancelling ngrok smoothly

Use this checklist to confirm you have covered all the essential steps before and after cancellation.

• Check your current Ngrok plan and renewal date in the dashboard.
• Confirm whether you subscribed via Ngrok.com, iOS App Store, or Google Play.
• Download or export any tunnel configurations, logs, or API keys you need to retain.
• If subscribed via app store, cancel through iOS Settings or Google Play first.
• If subscribed via Ngrok.com, cancel through your account dashboard.
• Take a screenshot of the cancellation confirmation page.
• Save any confirmation emails from Ngrok, Apple, or Google.
• Verify 24 hours later that the cancellation shows as active in your account.
• Review your bank or payment method statement on your next billing date to confirm no unexpected charges.
• If you are owed a refund, contact Ngrok support or CASE within 90 days of the charge.

Comparison: keeping versus cancelling ngrok

Before you commit to cancellation, consider whether downgrading to the free tier might serve your needs better than a full exit.

If you are simply not using Ngrok at the moment but might need it again in a few months, downgrading to the free tier costs nothing and keeps your account intact. Full cancellation is best if you are certain you will not return to the service.

Stopee's advice on ngrok cancellation and your consumer power

Cancelling a digital subscription feels daunting only because companies design the process to be harder than signing up. Armed with the steps above and awareness of your Singapore consumer rights, you now have clear control over your Ngrok account.

Remember that Ngrok's non-refund policy is not absolute; the Consumer Protection (Fair Trading) Act gives you a 14-day cooling-off period and the right to claim a refund if the service failed or you were misled. If Ngrok resists a legitimate refund request, the Consumers Association of Singapore (CASE) has your back.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. Whether you are cancelling because your project is live, your team has moved to a different tool, or you simply no longer need remote tunneling, you have the knowledge and the rights to do it cleanly and confidently. Take action today, document your cancellation, and check your bank statement in two weeks. You are in control.

Contact information for ngrok cancellation escalation

Use these contact details if you need to escalate a refund dispute or have additional questions about your cancellation.

Ngrok support and escalation

Email Ngrok support at support@ngrok.com with your account email, invoice number, and reason for the refund request. Specify that you are a consumer in Singapore and believe you qualify for a refund under the Consumer Protection (Fair Trading) Act if applicable. Allow 5-7 business days for a response.

Singapore consumer protection authority

Contact the Consumers Association of Singapore (CASE) for free mediation if Ngrok refuses your refund request or fails to respond within 14 days. Phone: 6100 0315. Website: www.case.org.sg. Email: case@case.org.sg. Office hours: Monday to Friday, 9 am to 5:30 pm; Saturday, 9 am to 1 pm (closed Sundays and public holidays).

Payment dispute via your bank

If Ngrok charges your card after you have cancelled, contact your bank's dispute or chargeback team within 90 days of the transaction. You will need your cancellation confirmation and screenshots as evidence. Most banks in Singapore process disputes within 30-45 days.

Stopee encourages you to act promptly and document every step. Your consumer rights are real, and you deserve a subscription service that respects your choice to cancel.