Manage Notta

How to cancel notta and reclaim your transcription budget

What notta is and why you might cancel

Notta is a subscription-based transcription platform that converts your audio and video files into written text. You use it for meeting notes, interview transcripts, study materials and quick voice-to-text workflows across mobile and web devices.

The service offers real-time transcription, file uploads, multi-language translation and export features. Plans are priced by monthly transcription minutes and billed through your chosen platform (Apple App Store, Google Play, or Notta's web interface).

If you no longer need transcription features, have hit your minute limits, or simply want to switch to a competitor, cancelling Notta stops future charges and gives you back control of your subscription spend. At Stopee, we help thousands of users understand exactly what happens to their data, billing and access when they cancel.

Common reasons to cancel notta

You might be ready to cancel if you've completed your project, prefer a different interface, don't use the 1,800 monthly minutes you're paying for, or want to try a free competitor like Otter.ai or Fireflies. Other users cancel because they upgrade to annual billing and later realize they don't need the service.

Whatever your reason, cancelling quickly prevents the next auto-renewal charge. Stopee ensures you know exactly when that charge hits and how to stop it.

Why you shouldn't delay

Notta subscriptions auto-renew by default. Deleting the app or your account does NOT cancel billing. Your credit card will be charged on your next billing date unless you explicitly cancel through the platform where you bought the plan.

This means cancelling today protects you from charges 24 hours from now, next month, or next year if you're on an annual plan.

Your cancellation options by platform

Cancelling Notta depends entirely on where you purchased your subscription. You must cancel through that same platform; Notta cannot cancel app store subscriptions on your behalf.

Cancel notta on apple app store (iOS)

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select "Subscriptions".
4. Find and tap "Notta" in the active subscriptions list.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Choose your reason for cancellation (optional).
7. Confirm cancellation when prompted.

Pro tip: Apple shows your next billing date on the Notta subscription details screen. If it reads "14 April 2025", you must cancel by 13 April at 11:59 PM Singapore time to avoid the charge.

Warning: Uninstalling the Notta app does not cancel your subscription. You will still be charged.

Cancel notta on google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions".
4. Tap "Notta" from your active subscriptions.
5. Tap "Cancel subscription" at the bottom.
6. Follow the prompts to confirm and choose a cancellation reason.

Alternatively, visit play.google.com on your web browser, sign in to your Google account, navigate to "Manage your Google Play subscriptions" and follow the same steps.

Pro tip: Google Play refunds are handled by Google, not by Notta. If you believe you qualify for a refund within Google's 48-hour window for app store purchases, request it directly from Google Play.

Cancel notta on the web platform

1. Visit the Notta web application and sign in with your account credentials.
2. Click on your profile icon or avatar (usually top right corner).
3. Select "Profile" or "Account Settings".
4. Navigate to the "Billing" or "Subscription" tab.
5. Locate your active plan and click "Cancel Subscription".
6. Confirm the cancellation.

Pro tip: Web platform cancellations usually take effect immediately, but you retain your paid features until your current billing period ends. Export any important transcripts before this date.

Warning: The Notta web platform requires you to log in. If you've forgotten your password, reset it first through the login page before attempting to cancel.

Timing your cancellation to avoid surprise charges

The single most important detail is your next billing date. Cancel at least 24 hours before this date to ensure your cancellation is processed before the automatic renewal charge.

How to find your next billing date

• Apple App Store: Open Settings, tap your Apple ID, select Subscriptions, then Notta. Your next renewal date appears clearly at the top.
• Google Play: Open Google Play Store, tap your profile, select Manage subscriptions, tap Notta, and scroll to "Next billing date".
• Notta web: Log in to Notta, visit Billing or Account Settings, and review your subscription expiry date.

Mark this date on your calendar. Stopee recommends cancelling at least two days before renewal to give the platform time to process your request and confirm the cancellation.

What happens to your notta account after cancellation

Cancelling Notta doesn't immediately delete your data or account. Understanding what you keep and what you lose helps you prepare before hitting cancel.

Your access and features after cancellation

You retain paid features until the end of your current billing period. If you cancel on 10 April and your next renewal date is 15 April, you can access all Pro features through 14 April at 11:59 PM.

Once your billing period ends, your account automatically downgrades to Notta's free tier. Free users get 600 transcription minutes per month, basic transcription without real-time features, and limited export options.

Pro tip: Use your final days to export high-priority transcripts in your preferred format (PDF, SRT, VTT or Word) to avoid losing access to advanced export options.

Your data and account after cancellation

Notta typically retains your transcripts and account data indefinitely, even after cancellation. Your account itself remains active and accessible if you log back in later. However, storage limits on the free tier may affect how much you can keep.

Paid storage features and custom vocabulary settings will no longer function once you drop to the free plan. Export and back up any custom word lists or specialized terminology before your billing period ends.

Warning: Some transcription platforms delete inactive accounts after 6-12 months of inactivity. Review Notta's data retention policy in their Terms of Service to understand your long-term data protection.

Refunds: when notta will and won't give money back

Notta's standard policy treats subscriptions as non-refundable. This means routine monthly or annual charges are not automatically refunded after cancellation, even if you cancel one day after purchasing.

Notta's default refund stance

Notta does not offer refunds for unused minutes or partial months. Once you pay, that charge is final unless you qualify for a specific exception.

This applies to both monthly and annual plans purchased directly through Notta's web platform. If you bought an annual plan for S$179.98 and cancel after one month, Notta will not refund the remaining 11 months.

Exceptions where you might get a refund

• Apple App Store purchases: Apple allows refunds for app store subscriptions within 48 hours of purchase if you haven't used the service. Request refunds through your Apple ID settings under "Purchase History" or contact Apple Support directly.
• Google Play purchases: Google offers refunds within 48 hours of purchase. Request refunds through the Google Play app or at play.google.com under "Order History".
• Service failure or billing error: If Notta fails to deliver the service as advertised, you may have grounds for a refund. Contact Notta support with evidence of the failure and request a review.
• Duplicate charges: If you were charged twice for the same billing period, contact support immediately with proof and request a reversal.

Pro tip: Refund requests to Apple and Google must be made within 48 hours of purchase. After this window, the platforms rarely grant exceptions. Act immediately if you believe you're entitled to a refund.

How to request a refund from notta

1. Document the date you paid, the amount charged (S$19.98 or S$179.98), and your reason for requesting a refund.
2. Contact Notta support through their web platform or in-app help centre.
3. Explain your situation clearly: new customer, service not as expected, duplicate charge, or billing error.
4. Provide screenshots of your billing statement and subscription details.
5. Wait for Notta's response. They typically reply within 5-7 business days.

Notta support may grant a refund at their discretion, especially if you're a new customer or if there's a genuine error. Always be polite and provide clear evidence. Stopee has seen customers successfully recover charges by explaining their situation calmly and providing proof.

Your consumer rights when notta cancels or changes terms

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services. This law gives you rights even if Notta's Terms of Service say otherwise.

What the law says about digital subscriptions

Under Singapore law, services must be provided with reasonable care and skill. If Notta repeatedly fails to transcribe accurately, misses voice-to-text deadlines, or the app crashes during use, you may have grounds to dispute charges or request a refund.

The law also requires that prices and contract terms are fair and transparent. If Notta hidden auto-renewal charges or made terms difficult to read at purchase, you could file a complaint with the Consumers Association of Singapore (CASE).

When to escalate beyond notta support

If Notta support ignores your refund request or denies it unreasonably, you can escalate to CASE. The Consumers Association of Singapore offers free mediation for disputes under SGD 30,000.

1. Contact CASE through their website at case.org.sg or call 6100 0315.
2. File a complaint describing your dispute and the dates of relevant correspondence with Notta.
3. Provide copies of your billing statements, screenshots, and Notta's support responses.
4. CASE will contact Notta on your behalf and attempt mediation.
5. If mediation fails, CASE may refer you to the Small Claims Tribunal if your claim is under SGD 20,000.

Pro tip: CASE does not charge you to file a complaint. This is a free service funded by the Singapore government to protect consumers.

At Stopee, we recommend contacting CASE if Notta refuses a reasonable refund request or ignores your cancellation attempt altogether.

Notta pricing and plan comparison

Understanding what you're paying for helps you decide whether to cancel or downgrade to a cheaper plan.

Current notta plans in singapore

Pro tip: If you're on a monthly plan at S$19.98 and rarely hit your minute limits, downgrading to the free plan (600 minutes/month) may be better than cancelling entirely. You can always upgrade later without signing a new contract.

Common mistakes to avoid when cancelling notta

Cancelling feels straightforward, but one small oversight can cost you an extra month of charges. We've seen countless users make these mistakes, and Stopee is here to help you avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Notta from your phone does absolutely nothing to stop billing. Your subscription remains active, and you'll be charged on your next renewal date. Always cancel through Settings (Apple) or Google Play Subscriptions before uninstalling.

Mistake 2: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, the charge may still go through if the platform hasn't processed your cancellation in time. Cancel at least 24 hours before (ideally 2-3 days) to give the system time to confirm.

Mistake 3: not checking which platform you used to purchase

If you bought Notta on Apple App Store but try to cancel on the Notta website, nothing happens. Your subscription remains active. Always cancel through the same platform where you originally purchased.

Mistake 4: assuming you'll get a refund for the current month

Notta does not refund unused minutes in your current billing period. If you cancel on the 1st of the month and your period runs through the 30th, you lose access to any unused minutes on day 31 onwards. Plan your cancellation accordingly.

Mistake 5: not exporting important transcripts before cancellation

Once your paid subscription ends and you drop to the free tier, you lose access to advanced export formats and larger file exports. Export everything important in your final 24 hours as a paying customer.

Your cancellation checklist

Follow this step-by-step checklist to ensure your cancellation is complete and trouble-free.

Notta alternatives and when to compare before cancelling

Before you cancel completely, you might want to compare Notta with competitors. Some users find another platform better suits their workflow, budget, or transcription accuracy.

Popular notta alternatives

Pro tip: Try a competitor's free plan for one week before cancelling Notta. You may find you prefer Notta's interface or accuracy, and you won't waste money on a switching cost. Stopee recommends testing first, cancelling second.

Notta's registered office and how to contact support

If you need to escalate beyond in-app support or send formal correspondence, Notta's registered office address in Singapore is your contact point.

Notta registered office

Notta operates under corporate registration with ACRA (Accounting and Corporate Regulatory Authority). While Notta does not publish a separate cancellation address, formal correspondence can be sent to their registered office for escalated disputes.

For cancellation requests, in-app support or the web platform support centre remains the fastest route. In-app support typically responds within 24-48 business hours.

Contacting notta support

1. Log in to your Notta account (web or app).
2. Tap the help icon (usually a question mark) in the bottom right corner.
3. Select "Contact Support" or "Chat with Us".
4. Describe your issue (e.g., "I want to cancel my Pro subscription") and provide your email address.
5. Wait for a response; support typically replies within 24-48 hours.

For unresolved disputes or formal complaints, you can file a complaint with CASE (Consumers Association of Singapore) at case.org.sg or call 6100 0315. CASE offers free mediation for consumer disputes in Singapore and may help you recover unjustified charges.

Next steps: cancel with confidence

You now have everything you need to cancel Notta safely and reclaim control of your subscription spending. Remember that cancelling 24-48 hours before your renewal date is the single most important step to avoiding surprise charges.

Export your important transcripts, identify your purchase platform, find your next billing date, and cancel through the correct channel. If you encounter any issues or believe you deserve a refund, contact Notta support first, then escalate to CASE if needed.

Stopee has helped thousands of consumers cancel their subscriptions, recover unjustified charges, and protect themselves from dark patterns like hidden auto-renewals. Whether you're cancelling Notta or any other service, Stopee is your guide to transparent cancellation and consumer rights. Visit Stopee.com to explore guides for other services and learn how to cancel anything, anytime, anywhere.