Manage Oddsmonkey

How to cancel oddsmonkey and reclaim control of your matched-betting spend

What is oddsmonkey and why you might want to cancel

Oddsmonkey is a subscription platform built for matched-betting enthusiasts in Singapore and beyond. It gives you access to odds-finding tools, training guides, calculators and a community of users hunting profitable betting opportunities. Whether you are just starting or you have been placing matched bets for years, the platform promises to streamline your research and decision-making.

But subscriptions can creep up on you. Maybe you realised matched betting is not your strategy. Perhaps the monthly charge no longer justifies your usage. Or you simply found a cheaper alternative. Whatever your reason, Stopee is here to help you exit cleanly and reclaim your money if you qualify.

Common reasons to cancel oddsmonkey

You might be cancelling because you tried matched betting and discovered it requires more time than you expected. Others cancel because they moved to a different betting strategy or switched to a competing platform. Some users cancel after their free trial ends and the real charges kick in. And some simply decide the subscription is not delivering the return on investment they hoped for. All of these reasons are valid, and Stopee understands that your financial priorities can shift.

When cancellation makes sense

Cancel Oddsmonkey if you have not logged in for several weeks, if you are paying for tools you no longer use, or if a cheaper service is available to you. Equally, if you signed up in the last 14 days and are not satisfied, you have a legal cooling-off window in Singapore to request a full refund under the Consumer Protection (Fair Trading) Act. Stopee recommends acting quickly if you fall into this window, because your right to a refund expires once that period closes.

Oddsmonkey pricing and what you are paying for

Before you cancel, understand exactly what you are paying for each month so you can make an informed decision.

Current subscription plans (SGD)

Note: Prices shown are converted to SGD. Your actual charge may vary slightly depending on your payment provider's foreign exchange markup or fees. Oddsmonkey bills in its native currency, so you will see conversion costs at checkout.

Your consumer rights in singapore and the cooling-off period

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when you buy online subscriptions, and Stopee wants you to know exactly what those rights are.

The 14-day cooling-off window

When you subscribe to Oddsmonkey for the first time, you have 14 calendar days to change your mind and request a full refund with no questions asked. This cooling-off period is your legal right under Singapore consumer law, not a favour from the company. It applies to distance purchases (online and phone orders) and gives you breathing room to test the service before committing.

Oddsmonkey honours this window with a money-back guarantee. To claim your refund within 14 days, email support@oddsmonkey.com from the email address linked to your account and state that you want to cancel and receive a refund under the cooling-off period. Keep a copy of your cancellation email and note the date you send it, because Stopee recommends documenting everything in case a dispute arises.

Refunds after 14 days

Once your 14-day window closes, Oddsmonkey can refuse refund requests at its discretion. However, the Consumer Protection (Fair Trading) Act still protects you if the company misled you about what the service does or fails to deliver on its core promises. If Oddsmonkey's tools do not work as advertised or the platform is fundamentally broken, you may still have grounds for a complaint to the Consumer Association of Singapore or the Consumers Association of Singapore (CASE).

Where Oddsmonkey does offer a refund after 14 days, it caps the refund at a maximum of two months of subscription fees under its standard terms. Refunds are returned to your original payment method, so if you paid by credit card, you will see the credit appear on your next statement.

How to cancel oddsmonkey step by step

Cancellation methods depend on where and how you subscribed, so follow the route that matches your setup. Stopee has separated these into clear pathways so you do not get lost.

Cancel via the oddsmonkey website (fastest method)

This is the recommended route if you subscribed directly through Oddsmonkey.com.

1. Sign in to your Oddsmonkey account using your email and password.
   • Go to the main dashboard and look for "My Account" in the top navigation menu.
2. Click on the "Membership" tab.
   • This tab shows your active plan, next billing date and cancellation options.
3. Locate the "Cancel subscription" button or link and click it.
   • You may be shown a survey asking why you are cancelling. This is optional but helpful feedback for Oddsmonkey.
4. Confirm your cancellation when prompted.
   • Oddsmonkey will ask you to tick a box confirming you understand your access will end at the close of your current paid period.
5. You will receive a confirmation email from Oddsmonkey with your cancellation details and final access date.
   • Save this email. It proves cancellation if billing problems occur later.

Pro tip: Cancel on the day you decide you no longer want the service, not the day before your next charge. This way you maximise the remaining value of your current subscription period.

Cancel if you subscribed via apple app store or google play

If you set up your Oddsmonkey subscription through an app store, you must cancel the subscription inside that store, not through Oddsmonkey directly. The app stores control recurring payments, and Oddsmonkey cannot stop them from within the Oddsmonkey platform.

1. For Apple App Store (iOS):
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Tap "Subscriptions".
   • Find "Oddsmonkey" in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • You will see a cancellation confirmation and your final access date.
2. For Google Play (Android):
   • Open the Google Play Store app.
   • Tap your profile icon in the top right corner.
   • Tap "Manage subscriptions".
   • Find "Oddsmonkey" and tap it.
   • Tap "Cancel subscription" and follow the prompts.
   • Confirm the cancellation when prompted.

Warning: Deleting the Oddsmonkey app does NOT cancel your subscription. You must use the app store's subscription management screen, or the automatic charges will continue.

Cancel if you pay via PayPal or skrill

If your Oddsmonkey payments come from PayPal or Skrill, you need to cancel the recurring payment agreement inside your PayPal or Skrill account directly. Oddsmonkey cannot process this cancellation on your behalf.

1. For PayPal:
   • Log in to your PayPal account at www.paypal.com.
   • Click the gear icon (Settings) in the top right.
   • Click "Payments" in the left menu, then "Manage automatic payments".
   • Find "Oddsmonkey" in the list of merchants.
   • Click "Cancel" next to Oddsmonkey and confirm the cancellation.
   • PayPal will send you a confirmation email.
2. For Skrill:
   • Log in to your Skrill account.
   • Navigate to "Settings" or "Account Settings".
   • Look for "Recurring payments" or "Authorised merchants".
   • Find Oddsmonkey in the list and select "Remove" or "Cancel".
   • Confirm your choice and save.

After you cancel the recurring payment with PayPal or Skrill, send an email to support@oddsmonkey.com to confirm the cancellation in Oddsmonkey's system. This ensures Oddsmonkey knows not to reinstate access after your current period ends.

Contact support to confirm your cancellation

If you cancelled via one of the methods above but want written confirmation, or if you run into trouble, email Oddsmonkey support directly.

1. Send an email to support@oddsmonkey.com with the subject line "Subscription cancellation confirmation".
   • Include your full name, email address and the date you cancelled.
   • Explain which cancellation method you used (website, app store, PayPal, etc.).
2. Oddsmonkey support will reply within 1 to 2 business days confirming your cancellation and final access date.
   • Keep this email for your records.

Warning: Oddsmonkey's live chat does not handle cancellations or refund requests. Always use email for these matters so you have a written record.

What happens after you cancel oddsmonkey

Cancelling your subscription does not mean you lose access immediately. Understanding the timeline after cancellation helps you plan your next steps.

Your access after cancellation

When you cancel, you retain full access to Oddsmonkey's tools, guides and community until the end of your current paid billing period. If you cancel on 15 January and your next charge date is 15 February, your access continues until 14 February at 23:59 GMT. You can download, screenshot or note any tools or guides you want to keep before that final day.

After your access expires, you will no longer be able to log in. Stopee recommends making a note of your final access date so you do not forget and get confused when login stops working.

Auto-renewal stops, but current access continues

Oddsmonkey memberships auto-renew by default on your billing date. When you cancel, you only stop future automatic charges. Your subscription remains active for the remainder of the period you have already paid for. This is important because it means cancelling does not instantly end your membership; it simply prevents the next charge.

Permanent account deletion (optional)

If you want Oddsmonkey to permanently delete your account, profile, and all your data, you can request this from support. Send an email to support@oddsmonkey.com with the subject line "Account deletion request" and state that you want your account and all personal data removed from their servers. You must send this from the email address associated with your account.

Oddsmonkey will process account deletion within 5 to 10 business days. Once deleted, your account cannot be recovered, so make sure you have downloaded or saved any important information beforehand.

Refunds and money-back guarantees

Stopee knows that getting your money back is your top priority, so let us break down exactly when and how Oddsmonkey refunds work.

The 14-day money-back guarantee

Oddsmonkey offers a 14-day money-back guarantee for first-time subscribers. This is a legal cooling-off period in Singapore, not a marketing gimmick. If you subscribe and change your mind within 14 calendar days, you can request a full refund of your subscription fee with no questions asked.

To claim this refund:

1. Email support@oddsmonkey.com within 14 days of your first charge.
   • Use the subject line "14-day money-back guarantee refund request".
   • Include your full name, account email and the date you subscribed.
2. State clearly that you want to cancel and receive a full refund under the money-back guarantee.
   • You do not need to give a detailed reason, but you can if you wish.
3. Oddsmonkey will process your refund within 5 to 10 business days.
   • The refund returns to your original payment method (credit card, PayPal, Skrill, etc.).
4. Check your bank or payment provider account to confirm the refund has arrived.
   • Credit card refunds may take 3 to 5 additional business days to appear.

Stopee recommends requesting your refund as early as possible within the 14-day window. Do not wait until day 13, because processing delays could push your request past the deadline.

Refunds after 14 days

Once your 14-day cooling-off period expires, Oddsmonkey can decline refund requests at its discretion. However, your rights under the Consumer Protection (Fair Trading) Act do not disappear after day 14. If Oddsmonkey misrepresented its service, failed to deliver features it promised, or the platform is fundamentally unusable, you may still be entitled to a remedy.

If Oddsmonkey does approve a refund after 14 days, it will cap the amount at a maximum of two months of subscription fees, regardless of how long you have been paying. For example, if you cancel after three months, you receive a refund for two months only, not three.

To escalate a refund dispute after 14 days, contact the Consumers Association of Singapore (CASE) for free mediation. CASE can help resolve disagreements between you and Oddsmonkey and may pressure the company to offer a refund if their terms were unclear or misleading.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds straightforward, but small oversights can cost you time and money. Stopee has seen customers repeat the same mistakes over and over, so let us help you sidestep the traps.

Mistake one: deleting the app instead of cancelling the subscription

You delete the Oddsmonkey app from your phone, assume the subscription is gone and then get shocked six weeks later by a charge on your credit card. Deleting an app never cancels a subscription. You must cancel inside the app store (Apple App Store or Google Play) or through the Oddsmonkey website, not by deleting the app itself.

Mistake two: cancelling through live chat and assuming it is done

Oddsmonkey live chat support is helpful for technical questions, but it cannot process cancellations or refund requests. If a chat agent tells you your subscription is cancelled, follow up with an email to support@oddsmonkey.com asking for written confirmation. Without documentation, you have no proof if the cancellation fails to go through.

Mistake three: waiting too long to request a refund

Your 14-day cooling-off window is strict. If you request a refund on day 15, Oddsmonkey will reject it. Mark your calendar or set a phone reminder for day 7 or day 10 if you think you might want out. Do not wait until the last day.

Mistake four: forgetting to cancel the payment method, not the website

If you subscribed via Apple App Store, Google Play, PayPal or Skrill, cancelling in the Oddsmonkey website alone is not enough. You must also cancel inside the app store or payment service. Stopee has seen users cancel on the Oddsmonkey website but keep the recurring payment active in PayPal, then get re-billed the next month when their account auto-renewed.

Mistake five: not keeping cancellation confirmation emails

After you cancel, Oddsmonkey sends you a confirmation email. Save this email in a folder or print it. If a charge appears on your statement after you cancelled, this email is your proof that Oddsmonkey was notified. Without it, disputing the charge with your bank or credit card company is much harder.

Cancellation checklist for oddsmonkey

Before you finalize your exit, run through this Stopee checklist to make sure nothing slips through the cracks.

Escalation: what to do if oddsmonkey refuses to cancel or refund

You have followed every step, but Oddsmonkey is still charging you or refusing your refund request. Stopee knows how frustrating this is, and you do have options to escalate.

Step one: document everything

Gather all evidence: your cancellation confirmation email, your bank or credit card statement showing the charge, any emails you sent to support, and responses from Oddsmonkey. Create a timeline of events so you can explain the situation clearly to a third party if needed.

Step two: contact oddsmonkey support formally

Send a formal email to support@oddsmonkey.com titled "Formal complaint regarding unauthorized charge and cancellation failure". Be polite but firm. State the facts: the date you cancelled, the charge that appeared, and the refund you are requesting. Give Oddsmonkey 5 business days to respond.

Step three: escalate to CASE or your payment provider

If Oddsmonkey does not respond or refuses to help, contact the Consumers Association of Singapore (CASE) for free dispute resolution. You can also file a chargeback or dispute with your credit card company or bank if you paid by card, or dispute the transaction with PayPal or your chosen payment service. These organizations have more power to pressure Oddsmonkey into action.

Stopee recommends keeping records of every step you take. This trail of evidence strengthens your case if you need to escalate to CASE or your payment provider.

Contact information for oddsmonkey and support

Use these contact details to reach Oddsmonkey when you need to cancel, request a refund or report billing issues.

Email support

Email: support@oddsmonkey.com

This is the official email for all cancellations, refund requests and billing inquiries. Response time is typically 1 to 2 business days, but allow up to 5 business days during peak periods.

Registered office address

Oddsmonkey is registered in Gibraltar:

Oddsmonkey Limited
Unit 1.1, Ground Floor
International House
Bahia de Gibraltar
GX11 1AA
Gibraltar

This is the officially registered office and may be used for postal complaints or formal legal correspondence. A London office also appears in some guidance materials, but the Gibraltar address is the registered office of record.

Online contact form

Visit the Oddsmonkey contact page at hub.oddsmonkey.com/contact to submit a message through their online form. Note that email is faster for cancellations and refunds than the web form.

Why stopee is here to help you cancel oddsmonkey

Cancelling a subscription should be as easy as signing up for one. The fact that companies like Oddsmonkey make cancellation harder than it needs to be is why Stopee exists. We have helped thousands of consumers cancel unwanted subscriptions, reclaim their money and take control of their spending. Whether you are cancelling Oddsmonkey because matched betting is not for you, because the cost no longer makes sense, or because you found a better alternative, Stopee is your partner in making that exit clean and hassle-free. Our step-by-step guides, checklists and escalation advice have saved people time, money and stress. The same resources that helped them cancel their Oddsmonkey subscription are available to you right now. Start with the method that matches how you subscribed, keep your confirmation email safe and follow our checklist to the end. If you hit any snags, Stopee has already mapped out the most common traps and how to avoid them. You are not alone in this process. Take action today and start reclaiming your money.