Manage Surveymonkey

How to cancel SurveyMonkey in singapore and protect your refund rights

What is SurveyMonkey and why you might want to cancel

SurveyMonkey is a cloud-based survey platform that helps individuals and organisations create, distribute and analyse feedback forms. The service offers pre-built templates, a drag-and-drop question builder and analytics dashboards to gather insights from customers, employees or research participants. Whether you subscribed through the web, Apple App Store or Google Play, understanding your cancellation options is the first step toward taking control of your account.

Who typically uses SurveyMonkey

Solo professionals, small businesses and enterprise teams all use SurveyMonkey to run customer satisfaction surveys, employee feedback programmes and market research projects. Pricing and features vary depending on which plan you choose and which platform you purchased from. Your cancellation experience will differ slightly depending on whether you bought your subscription directly on the web or through a mobile app store.

Common reasons to cancel

You might cancel because you've completed your research project, found a cheaper alternative, discovered the paid features don't match your needs, or simply want to move to the free plan. Whatever your reason, Stopee is here to ensure you navigate the process smoothly and protect your rights as a consumer in Singapore.

Your consumer rights and protections in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, hidden charges and misleading claims. While Singapore does not offer a statutory 14-day cooling-off period like the EU does, you still have strong legal protections if SurveyMonkey engages in deceptive billing practices or refuses to honour cancellation requests.

What the consumer protection (Fair trading) act covers

Under this Act, SurveyMonkey must not engage in misleading or deceptive conduct when charging your card or renewing your subscription. If you can demonstrate that the company continued to bill you after you requested cancellation, you have grounds to dispute the charge with your bank or escalate a complaint to the Consumers Association of Singapore (CASE). Stopee recommends keeping records of all cancellation requests and confirmation emails as evidence.

Your refund entitlements

You are entitled to a refund if SurveyMonkey breaches its contract (for example, by failing to cancel after you explicitly requested it) or if you can prove material misrepresentation. Additionally, if you are an EU resident who purchased a new paid subscription, a legal 14-calendar-day right to cancel applies, entitling you to a full refund. For purchases through Apple App Store or Google Play, Apple and Google's refund policies may be more generous than SurveyMonkey's stated policy.

Cancellation methods by platform

Your cancellation process depends entirely on where you purchased your subscription. SurveyMonkey uses different systems for web subscriptions, Apple App Store purchases and Google Play purchases, and each requires a different approach. Below are the exact steps Stopee recommends for each platform.

Cancel a web-based subscription

If you purchased your SurveyMonkey plan directly through the website, you can cancel your subscription yourself in your account dashboard within minutes.

1. Sign in to your SurveyMonkey account at surveymonkey.com using your email and password.
   • If you forget your password, click "Forgot password?" and follow the reset link sent to your email.
2. Click on your name or profile icon in the top right corner and select "Account Settings" or "Manage Account".
   • On some accounts, you may see "Billing" or "Subscription" as a direct menu option.
3. Navigate to the "Billing" or "Subscription" section.
   • Look for a button labelled "Cancel subscription", "Downgrade" or "Manage plan".
4. Click the cancellation button and review the on-screen warning about what you will lose (advanced features, response limits, exports).
   • SurveyMonkey will typically offer you a discount code to tempt you to stay - you can ignore this if you are certain you want to cancel.
5. Confirm your cancellation by clicking the final "Confirm cancellation" or "Yes, cancel my plan" button.
   • You should receive a confirmation email immediately; save this email as proof.
6. Verify that your billing dashboard now shows "Free plan" or "Plan cancelled" status.
   • Pro tip: Take a screenshot of your confirmation screen as backup evidence.

Warning: Some accounts auto-renew on a hidden schedule. If you disable auto-renew but do not click a separate "Cancel subscription" button, you may still be charged on renewal day. Always confirm that the dashboard shows your subscription as cancelled, not merely set to "do not renew".

Cancel an apple app store subscription

If you purchased SurveyMonkey through the iOS App Store, Apple - not SurveyMonkey - manages your billing and cancellation. You must cancel through Apple's own settings.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the bottom right corner of the screen.
2. Tap "Subscriptions".
   • This shows all active and recently expired subscriptions linked to your Apple ID.
3. Find "SurveyMonkey" in the list and tap it.
   • If you do not see SurveyMonkey listed, the subscription may already be cancelled or expired.
4. Tap "Cancel Subscription" or the red "Cancel" button.
   • Apple will show you the cancellation date and ask you to confirm.
5. Confirm the cancellation by tapping "Confirm" on the final prompt.
   • You will see a message confirming that your subscription is cancelled and when it expires.
6. Take a screenshot of the cancellation confirmation for your records.
   • Pro tip: Apple typically allows cancellation right up to your renewal date; there is no penalty for cancelling on the final day.

Warning: SurveyMonkey cannot cancel your Apple subscription on your behalf. If you contact SurveyMonkey support and ask them to cancel your App Store subscription, they will tell you they have no access to Apple's billing system. You must do this yourself through Apple's app.

Cancel a google play subscription

Like Apple, Google Play handles billing independently. You must cancel your SurveyMonkey subscription through Google's system, not through SurveyMonkey itself.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile picture in the top right corner.
2. Tap "Payments and subscriptions", then tap "Subscriptions".
   • This displays all active subscriptions tied to your Google account.
3. Tap "SurveyMonkey" from the list.
   • If you do not see it, your subscription is already cancelled or has expired.
4. Tap "Cancel subscription".
   • Google will show you the cancellation effective date (usually your next renewal date).
5. Follow any on-screen prompts to confirm, then tap "Yes, cancel" on the final confirmation.
   • You should receive a confirmation email from Google.
6. Save the confirmation email and take a screenshot as proof of cancellation.
   • Pro tip: Google Play subscriptions typically remain active until the end of your billing cycle, even after you tap cancel; you are not charged again.

Warning: As with Apple, Google Play is a separate billing entity. SurveyMonkey cannot access or cancel Google Play subscriptions for you. Any request to SurveyMonkey support to cancel a Google Play subscription will be redirected back to Google.

SurveyMonkey pricing in singapore (SGD)

Below is the current SurveyMonkey pricing for Singapore customers, sourced from the App Store listings and web platform. Feature details are limited in app store listings, so Stopee recommends visiting the SurveyMonkey website for a full feature comparison before you decide whether to keep or cancel your plan.

If you are currently paying more than these prices or notice recurring charges that do not match your plan tier, you may have been auto-upgraded. Contact SurveyMonkey support immediately or escalate through your bank if charges appear fraudulent.

What happens after you cancel SurveyMonkey

Cancelling does not instantly delete your account or data. Understanding the post-cancellation timeline helps you plan your next steps and avoid losing important survey responses.

Timeline and feature access after cancellation

After you cancel, your account will remain active until the end of your current billing period. If you cancel mid-cycle, you keep full access to all paid features until that billing cycle ends. On the renewal date, your account automatically downgrades to the free tier. You do not need to do anything else.

Your surveys and existing responses are usually preserved, but you will lose access to premium features such as advanced analytics, custom branding, team collaboration, response limits and the ability to export data. Stopee advises exporting any critical survey data before cancellation to avoid losing it after the downgrade.

How to export your data before the paid plan ends

Log in to your SurveyMonkey account while you still have access to paid features. Navigate to each survey, click "Analyze Results", then select "Export" and choose your preferred format (Excel, CSV or PDF). For large surveys with thousands of responses, export early to avoid timeout errors. Save these files to cloud storage (Google Drive, Dropbox, OneDrive) as a permanent backup.

Refund eligibility and how to request one

SurveyMonkey's standard refund policy is restrictive, but you have consumer rights that can override their default terms. Stopee has helped thousands of consumers recover refunds they thought were lost. Here is what you need to know.

SurveyMonkey's stated refund policy

SurveyMonkey generally does not issue refunds for unused time after cancellation. Once you cancel, you forfeit any remaining balance. Refunds are only issued if required by law (such as the EU 14-day right mentioned below) or in cases where SurveyMonkey materially breaches its contract.

Exceptions and special circumstances

If you are an EU resident or purchased your subscription from an EU billing address, you have a legal 14-calendar-day right to cancel a new paid subscription and receive a full refund, even if you have used the service. If you purchased through Apple App Store or Google Play, you must request refunds through Apple or Google, not SurveyMonkey. Both platforms have generous refund windows (typically 14 to 90 days depending on your account history).

If SurveyMonkey continued billing you after you cancelled, or if you were charged without consent, you have grounds for a refund under Singapore's Consumer Protection (Fair Trading) Act. Contact your bank or credit card issuer immediately and dispute the charge as "Unauthorised" or "Billing error".

How to request a refund from SurveyMonkey

Email SurveyMonkey's support team at their Ireland billing office (the primary address for cancellation correspondence and refund requests) with the subject line "Refund request for account [your email]". Explain your situation, mention any relevant consumer rights, and attach screenshots of your cancelled subscription and any duplicate charges. Stopee recommends sending this email registered or with a read receipt to create evidence of your request.

Common cancellation mistakes and how to avoid them

It is frustrating when you think you have cancelled but find yourself billed again the following month. The good news is that most cancellation mistakes are preventable if you know what to watch for.

Mistake 1: disabling auto-renew instead of cancelling

Many users turn off auto-renew but never actually cancel the subscription. This leaves your subscription "paused" and ready to reactivate if you log in again. Always confirm that your account shows "Cancelled" or "Free plan", not "Auto-renew disabled".

Mistake 2: cancelling the wrong subscription

If you have multiple SurveyMonkey subscriptions or have upgraded and downgraded over time, you might cancel the wrong one and continue to be billed on another. Log in, go to Billing, and confirm you see only one active subscription listed. If you see multiple, cancel all except the one you want to keep (if any).

Mistake 3: forgetting that app store subscriptions need separate cancellation

This is the most common error. You cancel your web account but forget to cancel your Apple or Google subscription, or vice versa. Check all three platforms (web, App Store, Google Play) to confirm none are active.

Mistake 4: not saving cancellation confirmation

If SurveyMonkey later claims you never cancelled, you will need proof. Always screenshot your cancellation confirmation screen and save the confirmation email. Stopee advises filing this proof in a dedicated folder on your computer or cloud drive labelled "Subscription Cancellations".

When to cancel vs. when to keep your SurveyMonkey subscription

Before you hit the cancel button, take a moment to consider whether downgrading or pausing might be a better option for your situation.

Reasons to cancel now

• You have completed your research project and do not expect to launch new surveys soon.
• The free plan meets your current needs (basic surveys, limited responses).
• You found a cheaper alternative (Typeform, Google Forms, Qualtrics) that works better for your use case.
• Budget constraints mean you cannot justify the monthly cost.
• You have experienced poor customer support or feature gaps that suggest the service is not a good fit.

Reasons to keep your SurveyMonkey subscription

• You run regular quarterly or annual surveys that need advanced analytics and custom branding.
• The annual plan price (S$548.98) offers good value for your survey frequency.
• You rely on team collaboration features and need multiple user accounts.
• You export data regularly and use SurveyMonkey's API for integration with other tools.

Billing address and escalation contact for SurveyMonkey

If you need to send a formal cancellation notice or dispute a charge, use the address below. This is SurveyMonkey's international billing office and the official contact point for written cancellation notices, especially for EU consumers asserting their 14-day right.

SurveyMonkey (Ireland) Ltd
Attn: Billing Department / Customer Support
2 Shelbourne Buildings
Shelbourne Road
Dublin 4
Ireland

Send cancellation letters via registered post or email (if an email contact is provided on your invoice) and keep a copy for your records. If SurveyMonkey refuses to refund you after a reasonable period (typically 14 to 30 days), you can escalate to the Consumers Association of Singapore (CASE) for mediation or escalate to your bank to dispute the charge.

Final steps: your cancellation checklist

Before you consider your cancellation complete, work through this checklist to ensure nothing has been missed.

• Log in to your SurveyMonkey web account and confirm subscription status shows "Cancelled" or "Free plan".
• Open Apple App Store app and verify SurveyMonkey is no longer listed in Subscriptions (or shows as Cancelled).
• Open Google Play Store app and verify SurveyMonkey is no longer listed in Subscriptions (or shows as Cancelled).
• Export and save any critical survey data, responses and reports to your computer or cloud storage.
• Take screenshots of cancellation confirmation screens from each platform.
• Save the cancellation confirmation email(s) in a dedicated folder.
• Check your bank or credit card statement 5 to 7 days after cancellation to confirm no new charge appears.
• If a charge does appear, dispute it immediately with your bank and provide your cancellation proof.

Key takeaways and next steps

Cancelling SurveyMonkey is straightforward once you know which platform you purchased from and follow the correct steps. Web cancellations take 2 minutes; app store cancellations take 3 to 5 minutes. The real challenge is avoiding common mistakes and protecting your refund rights if things go wrong.

Remember: you are not locked in. If you change your mind, you can always reactivate a cancelled subscription or start fresh with the free plan. Stopee has helped thousands of consumers cancel subscriptions with confidence and recover refunds they were owed. Whether you are cancelling because you have finished your research, found a cheaper alternative or simply want to downgrade, you now have the knowledge and tools to take action quickly and safely.

If SurveyMonkey refuses your cancellation request or continues to bill after you have cancelled, do not hesitate to escalate to your bank, the Consumers Association of Singapore (CASE), or Stopee (stopee.com) for guidance. Your consumer rights matter, and you deserve clarity and respect from the services you pay for.