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Cancel Passfab: The Right Way
How to cancel passfab and stop auto-renewal charges
What is passfab and how it works
Passfab is a subscription-based software suite designed to help you recover passwords, unlock devices, and regain access to accounts and files across multiple platforms. The company delivers Passfab as downloadable software that requires online activation and subscription licensing. You manage your purchases, subscriptions, and support through Passfab's website and third-party payment processors.
How passfab charges work in singapore
Passfab operates on an auto-renewal model, meaning your subscription automatically renews at the end of each billing period unless you cancel beforehand. When you purchase through the Passfab website or a payment processor like PayPal or Paddle, your initial charge converts to SGD at your card issuer's exchange rate. After your first term ends, the system bills you again automatically unless you stop it. At Stopee, we see this pattern across software subscriptions, and the key to avoiding unwanted charges is cancelling before your renewal date arrives.
Where passfab is based
Passfab is operated by Tenorshare (Hong Kong) Limited. The company's registered address is located in Hong Kong, not Singapore. This matters for your consumer rights, which we explain in detail below. If you need to escalate a complaint beyond Passfab's support team, knowing the company's jurisdiction helps you identify the right regulator to contact.
Your consumer rights in singapore when cancelling passfab
Singapore's Consumer Protection (Fair Trading) Act protects you when services are not delivered as promised or are defective. Understanding these protections strengthens your position if Passfab fails to honour a cancellation or continues charging after you cancel.
Key protections under singapore law
Under the Consumer Protection (Fair Trading) Act, you have the right to receive goods and services as described. If Passfab continues to charge your account after you submit a valid cancellation request, this breaches that right. You can also demand a refund if the software fails to work as advertised or if Passfab does not honour its stated refund policy. The Consumer Association of Singapore (CASE) is your escalation point if Passfab refuses to cooperate. Stopee recommends documenting every step of your cancellation process-screenshots of confirmation emails, payment records, and support tickets-so you have proof if you need to file a formal complaint.
Passfab's 30-day money-back guarantee
Passfab offers a 30-day money-back guarantee on eligible purchases. This is separate from cancellation. A refund within 30 days is your safety net if the software does not meet your needs. However, refunds are not available for change of mind alone; you must request them within the 30-day window and meet Passfab's other conditions, which we detail in the refund section below. Auto-renewal charges beyond the initial purchase are generally not refundable under Passfab's policy.
Why you should cancel passfab
Understanding when cancellation makes sense helps you decide whether now is the right time to stop your subscription.
Common reasons to cancel
You might cancel Passfab if you no longer need password recovery tools, have found a cheaper alternative, or simply do not use the software enough to justify the ongoing cost. Some users discover that free tools like built-in operating system password managers meet their needs just as well. Others cancel because auto-renewal happened unexpectedly and they want to stop future charges. If your subscription renewed but you did not realize, cancelling immediately prevents another charge at the next renewal. Stopee consistently hears from consumers who cancel because they were unaware that auto-renewal was enabled by default at purchase.
When to keep your passfab subscription
If you regularly recover forgotten passwords, manage multiple accounts, or need to unlock devices for legitimate purposes, Passfab may be worth keeping. The software works across Windows, Mac, and mobile devices, so it offers versatility for households or small businesses. If you have already used the software successfully and it solves a recurring problem, the subscription fee might represent good value. The decision rests on whether you actually use Passfab enough to justify the cost each year.
How to cancel passfab in singapore
Cancelling Passfab is straightforward once you understand your payment method and where to submit your cancellation request. The method you use depends on whether you paid Passfab directly or through a third-party payment platform.
Two main routes to cancel
You can cancel directly through the Passfab website by accessing your subscription management page or contacting Passfab support. Alternatively, if you purchased through a payment processor like PayPal, Paddle, or MyCommerce, you must cancel through that platform's account settings, because those processors control auto-renewal. Cancelling in only one place is a common mistake; if you paid through PayPal but only cancel on the Passfab website, PayPal may still authorize your next renewal. Stopee recommends checking your original purchase confirmation email to confirm which payment platform processed your transaction.
Cancel directly with passfab
- Visit the Passfab website and log in to your account with your email and password.
- If you cannot remember your password, use the "Forgot Password" link on the login page to reset it.
- Navigate to your subscription management page or account settings section.
- Look for a menu item labelled "My Subscriptions," "Billing," or "Account."
- If you cannot find it, check your account dashboard after logging in.
- Locate your active Passfab subscription and select the cancel or manage option.
- The page will display your current plan, renewal date, and billing amount.
- Follow the on-screen prompts to confirm your cancellation request.
- Passfab may ask why you are cancelling; you can skip this or provide feedback if you wish.
- Check your email for a cancellation confirmation message from Passfab within 10 minutes.
- Warning: If you do not receive a confirmation email, your cancellation may not have processed. Repeat the steps or contact Passfab support immediately.
- Keep this confirmation email for your records in case you need to dispute a future charge with your bank or credit card company.
- Pro tip: Take a screenshot of the confirmation page as well, in case the email is deleted later.
Cancel through PayPal
- Log in to your PayPal account on the PayPal website or mobile app.
- Use your email address and password.
- Go to Settings (the gear icon in the top right corner).
- On mobile, tap the menu icon and select Settings.
- Click or tap Payments, then select Manage payments.
- This section shows all merchants with pre-approved access to bill you automatically.
- Find Passfab (or Tenorshare) in the list of merchants.
- If you see multiple entries, select the one associated with your Passfab subscription.
- Click or tap the Passfab/Tenorshare entry and select Cancel.
- PayPal will ask for confirmation; confirm the cancellation.
- Check your PayPal notifications or email for a cancellation confirmation from PayPal.
- Warning: Some cancellations show as "cancelled" on PayPal but may still allow pending transactions for a few days. If Passfab charges you again within 5 business days, contact PayPal's Resolution Center to dispute it.
Cancel through other payment platforms
If you purchased Passfab through Paddle, MyCommerce, or another payment processor, log in to that platform's account page, find your subscriptions section, and cancel the Passfab subscription there. Each platform has a slightly different interface, but the principle is the same: you revoke the merchant's permission to bill you. Pro tip: After cancelling through any third-party processor, also cancel on the Passfab website as a backup. This two-step approach prevents confusion if one system fails to sync with the other.
What happens after you cancel passfab
Cancelling Passfab does not mean you lose access immediately. Understanding the timeline helps you plan and avoid surprises.
Your access during the notice period
After you cancel, Passfab continues to provide access to your software until the end of your current billing term. If your renewal date is 15 December and you cancel on 1 December, you retain full access until 15 December. This grace period means you can still use all Passfab features for the remainder of the paid period. You do not lose access the moment you click "cancel."
What stops after cancellation
Auto-renewal charges stop immediately when you cancel. Passfab will not bill you on your next renewal date. However, cancellation does not reverse charges that have already been processed. If you paid for a subscription on 1 November and cancel on 10 November, you have already paid for that month; you get that usage period but prevent a second charge in December. Warning: If you cancel after your renewal date has already passed (meaning you have already been charged), you will need to file a separate refund request or dispute the charge with your bank.
Passfab's refund policy and your options
Passfab's refund policy has specific windows and conditions. Knowing these rules helps you claim a refund when you qualify.
The 30-day money-back guarantee
Passfab offers a 30-day money-back guarantee on eligible new purchases. This means if you buy Passfab and use it for 30 days or less, you can request a full refund if you decide the software is not for you. The clock starts from your purchase date, not from when you first activate the software. You must initiate the refund request within the 30-day window; Passfab does not automatically refund you after 30 days.
When passfab will refund you
| Reason for refund | Will Passfab refund? |
| Duplicate purchase (same product bought twice) | Yes |
| Purchased wrong product by mistake | Yes, if corrected on official site |
| Overpayment (tax or service fees) | Yes |
| Did not receive registration code within 24 hours | Yes |
| Technical issues unresolved by support | Yes |
When passfab will not refund you
| Reason for refund request | Will Passfab refund? |
| Change of mind (you just do not want it) | No |
| Regional price differences | No |
| Delay of 2 hours or less for registration code | No |
| Misunderstanding product features | No |
| You failed to cancel auto-renewal before renewal date | No |
| Auto-renewal charges (after initial purchase) | No |
How to request a refund from passfab
Contact Passfab support via email or live chat on their website. Provide your order number, purchase date, and the reason for your refund request. Include proof that you fall into one of the eligible categories (for example, a screenshot showing unresolved technical issues or an email from support acknowledging the problem). Passfab typically responds within 2-5 business days. If your refund is approved, the credit returns to your original payment method within 5-10 business days. Pro tip: If Passfab denies your refund and you believe the decision is unfair, you can file a dispute through your credit card company or bank. This is especially useful if Passfab refuses to honour a technical refund that should qualify under their policy.
Passfab pricing in singapore
Understanding Passfab's pricing helps you decide if the cost justifies keeping your subscription.
Current pricing
| Plan type | Billing term | USD price (approximate SGD) | Cost per month |
| Monthly subscription | 1 month | USD 9.95 (roughly SGD 13) | SGD 13 |
| Annual subscription | 12 months | USD 29.95 (roughly SGD 40) | SGD 3.30 per month |
| Lifetime license | One-time purchase | USD 49.95 (roughly SGD 67) | No recurring charges |
| Bundle (multiple tools) | Varies | USD 34.95-99.95 (SGD 47-135) | Depends on plan |
Important pricing notes
Passfab lists prices in USD, EUR, or JPY on its website. When you check out, your payment processor converts the final amount to SGD based on the current exchange rate. This means the exact SGD amount you pay may differ slightly from the table above. Always confirm the total in SGD before completing your purchase. Passfab sometimes runs promotional discounts, so the price you pay during a sale may be lower than the standard rates listed. Keep your purchase receipt for reference, especially if you later dispute a charge.
Common mistakes when cancelling passfab
Cancelling a subscription should be simple, but small oversights can leave you vulnerable to unexpected charges. Here are the pitfalls that catch consumers off guard.
Mistake 1: cancelling only on the passfab website
If you purchased through PayPal, Paddle, or another processor, cancelling only on the Passfab website is not enough. You must also cancel the pre-approved payment on the payment platform itself. Passfab's system and PayPal's system do not always sync instantly. Cancelling in both places ensures that the payment processor stops authorizing charges, even if there is a delay on Passfab's end. Pro tip: Check both the Passfab subscription page and your payment platform's account 3 days after cancelling. If either shows the subscription as still active, contact support immediately.
Mistake 2: cancelling after the renewal date
If you cancel after your renewal date has passed, you have already been charged for another subscription term. The cancellation stops the next renewal but does not recover the charge you just incurred. Always cancel before your renewal date if you want to avoid the next charge. Check your Passfab account for your exact renewal date and set a calendar reminder 5 days beforehand. This gives you a safety margin in case you forget on the exact date.
Mistake 3: not confirming cancellation
Some users cancel and assume the process is complete without checking for a confirmation email. If the cancellation did not process fully, you will not receive a confirmation message. Then, on your renewal date, Passfab charges you again, and you do not realize until the charge appears on your bank statement. Always wait for a confirmation email within 10 minutes of cancelling. If you do not receive one, log back in and check your subscription status. If the subscription is still listed as active, try cancelling again or contact support.
Mistake 4: losing proof of cancellation
After you cancel, save the confirmation email and take screenshots of the confirmation page. If Passfab charges you again after cancellation, you need proof that you successfully cancelled. Without this documentation, disputing the charge with your bank becomes harder. Keep these records for at least 6 months. At Stopee, we see many cases where consumers could have recovered an erroneous charge faster if they had simply kept the cancellation confirmation email.
Mistake 5: not checking your bank or credit card statement
Even if you cancel, verify that no charge appears on your next billing cycle. Check your bank or credit card statement 2-3 days after your renewal date would have occurred. If you see a charge from Passfab or Tenorshare after cancelling, immediately contact your bank to dispute it. Most banks reverse unauthorized charges within 7-10 business days if you report them promptly.
Cancellation checklist for passfab
Use this step-by-step checklist to ensure you cancel Passfab correctly and avoid future charges.
- Check your purchase confirmation email to identify your payment method (Passfab direct, PayPal, Paddle, etc.).
- Find your renewal date in your Passfab account or billing statement.
- Cancel through your payment platform (PayPal, Paddle, MyCommerce, or Passfab directly).
- Wait for a cancellation confirmation email from both Passfab and your payment provider.
- Screenshot and save all confirmation messages and pages.
- Check your bank or credit card statement 2-3 days after your renewal date to confirm no charge appears.
- If you are charged after cancelling, file a dispute with your bank within 30 days.
- Consider filing a complaint with CASE (Consumer Association of Singapore) if Passfab refuses to honour your cancellation.
Contact information for passfab
If you need to cancel or have questions about your subscription, here is how to reach Passfab support and corporate office.
Passfab support channels
You can contact Passfab through their website support page, where you can submit a ticket via email or live chat. Most support requests receive a response within 24-48 hours during business hours. When you contact support about cancellation, provide your account email, order number, and confirmation that you wish to cancel all auto-renewals. Request a confirmation email in response.
Company address
Passfab is operated by Tenorshare (Hong Kong) Limited, based in Hong Kong. The company does not have a Singapore office. For formal complaints or escalations that Passfab support cannot resolve, you can file a case with the Consumer Association of Singapore (CASE), which can mediate between you and Passfab on consumer protection issues.
The bottom line: take control of your passfab subscription
Cancelling Passfab is a straightforward process when you know which payment platform to use and what confirmation to expect. The key is cancelling before your renewal date, confirming the cancellation in writing, and checking your bank statement to verify that no further charges occur. If Passfab charges you after a successful cancellation, your bank can reverse the charge, and Stopee encourages you to file a dispute immediately. Consumer protection law in Singapore backs you up; under the Consumer Protection (Fair Trading) Act, companies cannot ignore valid cancellation requests or continue billing after you cancel.
Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute erroneous charges, and reclaim control of their recurring bills. Whether you cancel Passfab today or tomorrow, use this guide as your roadmap, keep your confirmation email, and do not hesitate to escalate to your bank or CASE if Passfab does not honour your request. Your money is yours to keep, and cancellation is your right.