Manage Passion.Io

How to cancel Passion.Io and protect your subscription rights in singapore

What Passion.Io is and why you might want to cancel

Passion.Io is a subscription-based platform designed for creators who want to build branded mobile and web applications to monetise courses, memberships and communities. The service combines video hosting, payment processing and community management tools so you can sell access to your content through a single branded application.

Whether you're exploring the platform for the first time or reassessing your current plan, cancelling your Passion.Io subscription is a decision that deserves clarity and confidence. This guide walks you through your options, your rights and the practical steps to exit cleanly.

Core features and what you're paying for

Passion.Io offers app building for iOS, Android and web platforms, content drip scheduling, push notifications and flexible monetisation options including subscriptions and one-time purchases. Higher-tier plans add external checkout integration, priority support and assistance with app store submission. Understanding what features you're actually using helps you decide whether cancellation makes sense or whether a downgrade might serve you better.

Your consumer rights under singapore law

When you cancel a subscription service, your legal protections matter. Singapore's Consumer Protection (Fair Trading) Act gives you important safeguards whether you're cancelling within a money-back guarantee window or disputing unexpected charges.

Distance selling and cancellation rights

If you purchased Passion.Io online without face-to-face interaction, you have a right to cancel within 14 days without penalty under the Consumer Protection (Fair Trading) Act, provided the service hadn't begun. However, once a subscription service begins, your cancellation rights depend on Passion.Io's stated refund policy and the terms you agreed to. Stopee advises you to review your specific plan's terms before proceeding with cancellation.

Disputing charges and escalation

If Passion.Io continues charging you after you've cancelled, or if a refund is wrongfully denied, the Consumer Association of Singapore (CASE) can investigate your complaint. Keep all cancellation confirmations and email records. Stopee recommends documenting every communication so you have evidence if you need to escalate.

Methods to cancel Passion.Io across platforms

Your cancellation method depends on how you originally subscribed. Passion.Io operates through multiple payment channels, each with different cancellation procedures.

Cancel via the Passion.Io web dashboard

The web dashboard is the primary place to manage your subscription billing. This is the most direct route for cancelling your account and understanding your refund eligibility.

1. Log in to your Passion.Io account on the web at your creator dashboard.
   • Use the email address and password associated with your account.
2. Navigate to Admin in the main menu.
   • Look for the Admin section, usually in the top navigation.
3. Select More, then Account Settings.
   • These settings control your account configuration and billing preferences.
4. Click Billing Details.
   • This section displays your current plan, billing date and payment method.
5. Find and click Cancel Subscription.
   • Passion.Io will ask you to confirm cancellation and may offer alternatives like downgrading.
   • Warning: Cancellation stops future recurring charges immediately, but your access continues until the end of your current billing period.
6. Confirm your cancellation in the pop-up or follow-up screen.
   • Save or screenshot the confirmation email you receive.

Pro tip: Before you cancel, check the exact renewal date shown in Billing Details. If you're close to renewal (within 48 hours), wait until after the date passes, then cancel immediately to minimise overlap.

Cancel an iOS app store subscription

If you subscribed to Passion.Io through Apple's in-app purchase system, you must cancel directly with Apple, not through Passion.Io's web interface. Apple handles all payments and refunds for in-app purchases independently.

1. Open the Settings app on your iPhone or iPad.
   • This is the grey gear icon on your home screen.
2. Tap your name or Apple ID at the top of the screen.
   • You may need to scroll down slightly to see your Apple ID profile.
3. Select Subscriptions.
   • This shows all active and inactive subscriptions linked to your Apple ID.
4. Find Passion.Io in the list and tap it.
   • Scroll to locate Passion.Io if you have multiple subscriptions.
5. Tap Cancel Subscription.
   • Apple will confirm cancellation and show your final access date.
   • Warning: You cannot request a refund through Passion.Io for App Store purchases. Request refunds directly through the App Store, and Apple evaluates each case.
6. Confirm the cancellation in the prompt that appears.
   • Save the confirmation screen for your records.

Pro tip: Apple processes refund requests within 14 days of purchase if the refund window is still open. If you're within that window, use the "Report a Problem" option in your iTunes receipt email.

Cancel a google play subscription

Google Play subscriptions are managed separately from the Passion.Io web dashboard. You must cancel through Google Play on your Android device or on the Google Play website.

1. Open the Google Play Store app on your Android device.
   • The app is usually on your home screen or in your app drawer.
2. Tap the profile icon in the top right corner.
   • This is typically a circular avatar or initial.
3. Select Payments & Subscriptions.
   • This menu opens your payment and subscription management page.
4. Choose Subscriptions from the menu.
   • You'll see a list of all active subscriptions tied to your Google account.
5. Tap Passion.Io to open the subscription details.
   • Confirm you've selected the correct subscription.
6. Tap Cancel Subscription.
   • Google will confirm your cancellation and explain your final billing date.
   • Warning: Passion.Io cannot process refunds for Google Play purchases. If you believe you're entitled to a refund, contact Google Play support directly.

Pro tip: Google Play typically allows refunds within 48 hours of purchase if the subscription hasn't been significantly used. Request a refund through the Google Play app under "Payments & Subscriptions" > your order history.

Understanding your refund eligibility

Refunds depend on which plan you're on and how recently you subscribed. Passion.Io's refund policy creates important distinctions that affect your money.

The 30-day money-back guarantee

Passion.Io offers a 30-day money-back guarantee on eligible web-based plans. This means if you cancel within 30 days of your initial purchase, you can request a full refund, provided you meet the eligibility criteria.

First-time subscribers on standard web plans typically qualify. However, several plan types are explicitly non-refundable: the Plus plan, Done-for-you services, CMBA (Certification MBA) courses and Educational plans. Once you purchase these, you're committed financially.

Contact Passion.Io support within 30 days if you believe you qualify. Stopee recommends submitting your refund request by email to their support team with your order number and account email address. Keep evidence of your purchase date so there's no dispute about whether you're within the 30-day window.

Non-refundable plans and renewal charges

Renewals after your initial billing period are non-refundable under Passion.Io's Terms of Service unless a specific circumstance (like a legal requirement in your country) overrides this. Additionally, app store subscriptions (iOS and Android) follow Apple and Google's refund policies, not Passion.Io's. Stopee advises you to treat the 30-day window as your critical refund opportunity.

What happens after you cancel

Cancelling your subscription stops future charges, but your access doesn't end immediately. Understanding the timeline protects you from unexpected loss of access to your content.

Your access period and billing cycle

When you cancel, your account remains active and you retain full access until the end of your current billing period. If you cancel on the 15th of the month and your renewal date is the 30th, you keep access until the 30th at no additional cost. After that date, your access is removed and you cannot log in.

This grace period exists because you've already paid for that time. Passion.Io does not issue partial refunds for unused days within a billing period unless you qualify for the 30-day money-back guarantee.

Protecting your content before access ends

Once your paid period expires, you lose the ability to download content from Passion.Io. If you've created courses, uploaded videos or built community content within the platform, download or export everything you need before your access closes. Passion.Io may not restore deleted content after your subscription ends.

Create backups of all videos, transcripts, student records and community content in external storage or cloud services. This takes time, so plan ahead during your remaining access window.

Passion.Io pricing and plan comparison

Understanding what you're paying for helps you decide whether cancellation is the right choice or whether a plan downgrade might work better for your situation.

Notice that Launch, Growth and Scale plans all offer the 30-day money-back guarantee, making them lower-risk entry points. Custom and specialist plans (Plus, Done-for-you, Educational) are final sales. If you're trying Passion.Io for the first time, choosing a standard plan gives you a safety window.

Common cancellation mistakes to avoid

Cancelling a subscription sounds straightforward, but small oversights can cost you time and money. Stopee has seen these mistakes delay refunds or lock users out unexpectedly.

Mistake 1: cancelling your account instead of your subscription

Passion.Io distinguishes between cancelling your subscription (stops billing, keeps your content accessible until the current period ends) and deleting your account (permanent removal). If you delete your account, you lose access immediately and your refund claim becomes harder to process. Always choose "Cancel Subscription" from Billing Details, not "Delete Account" from account settings.

Mistake 2: missing the 30-day refund window

The 30-day guarantee is your only refund protection on most plans. If you wait 31 days, Passion.Io will deny your refund request. Count from the day you first paid, not from the day you received a confirmation email. If you're uncertain about your purchase date, check your credit card or bank statement immediately.

Mistake 3: cancelling through the app instead of the web dashboard

If you subscribed via the web, cancelling through the Passion.Io iOS or Android app doesn't always trigger the correct cancellation workflow. It may only cancel the mobile app access, not the underlying subscription. Always cancel web subscriptions through the web dashboard (Admin > Account Settings > Billing Details) for a clean exit.

Mistake 4: forgetting to check for failed payments

Some users cancel but then forget about a failed payment that triggers a retry. If your payment method was declined just before cancellation, Passion.Io's system may still attempt to charge you days later. Check your Billing Details page for any pending retries and update your payment method or contact support to clear them.

Checklist for a smooth cancellation

Use this step-by-step checklist to ensure you cancel correctly and protect yourself from complications.

• Check your current billing cycle end date in Account Settings.
• Confirm whether you fall within the 30-day refund window (check your original purchase date).
• If eligible for a refund, prepare your refund request email with your order number and account email.
• Download or export all essential content (videos, transcripts, course materials) before you cancel.
• Log in to the correct platform: web dashboard for web subscriptions, App Store for iOS, Google Play for Android.
• Navigate to the cancellation menu for your platform and confirm the cancellation.
• Save a screenshot of the cancellation confirmation message.
• Check your email for a cancellation confirmation from Passion.Io within 24 hours.
• If you expect a refund, monitor your bank account for the return within 5-10 business days.
• Verify that charges stop after your current billing period ends.

If Passion.Io refuses to cancel or process your refund

Most cancellations and refunds process without issue, but if Passion.Io becomes unresponsive or denies a refund you believe you're entitled to, escalation options exist in Singapore.

Escalation through consumer authorities

The Consumer Association of Singapore (CASE) investigates unfair trading practices. If Passion.Io wrongfully denies a refund or charges you after cancellation, lodge a complaint with CASE. Stopee recommends providing CASE with your cancellation confirmations, email records and proof of payment. CASE can intervene on your behalf and pressure the company to resolve the issue.

You can contact CASE at 6100 0315 (phone) or visit their website. Processing typically takes 4-8 weeks.

Chargeback through your bank

If Passion.Io continues charging after you cancel, contact your bank or credit card issuer and request a chargeback. Provide evidence that you cancelled the subscription and that charges appeared after the cancellation date. Your bank will investigate and may reverse the charges within 30-60 days.

Stopee recommends filing a chargeback only after you've exhausted direct communication with Passion.Io and formal complaints with CASE, as chargebacks can damage your merchant account relationship.

Contact details for Passion.Io support and escalation

Keep these contact methods handy in case you need to follow up on your cancellation or refund.

Primary support channels

Passion.Io operates help documentation at help.passion.io. For cancellation-specific questions, visit their official cancellation guide. Submit support tickets through your account dashboard or email support@passion.io with your account email and issue description.

Response times typically range from 24-48 hours on business days. If you're seeking a refund, include your purchase date and the reason for your cancellation request.

Legal address and escalation

Passion.Io's primary legal jurisdiction is Delaware, United States, as noted in their Privacy Policy. However, the company maintains operational presence in Berlin and a Singapore-based listing. Stopee advises you to include Singapore in any formal complaint if the company serves Singapore customers, as this invokes local consumer protection laws.

For formal disputes, address correspondence to Passion.Io's registered Delaware address (listed in their Terms of Service) or their most recent Singapore location if you can confirm active operations there.

Final thoughts: take control of your subscription

Cancelling Passion.Io is a straightforward process when you follow the right platform-specific steps and understand your refund eligibility. Whether you're cancelling due to budget constraints, a change in business direction or simple reassessment, you have legal protections under Singapore's Consumer Protection (Fair Trading) Act and the support of authorities like CASE if something goes wrong.

The critical windows to remember are the 30-day refund period for eligible plans and the distinction between different payment channels (web, iOS, Android). Download your content before access closes, keep all confirmation emails and don't hesitate to escalate if Passion.Io ignores your cancellation request.

Stopee has helped thousands of consumers cancel subscriptions safely and recover refunds they were entitled to. Stopee's guides arm you with knowledge, timelines and escalation paths so you never feel trapped by a subscription you want to end. If you face resistance from Passion.Io, Stopee's detailed process documentation ensures you have evidence to back up your complaint with CASE or your bank.

Cancel confidently, keep your receipts and protect your wallet. Stopee stands with you every step of the way.