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Cancel Remotepc: The Right Way
How to cancel RemotePC and understand your refund rights in singapore
What RemotePC is and why you might want to cancel
RemotePC is a subscription-based remote access service owned by IDrive Inc. that lets you connect to and control your computers from anywhere, enabling secure file transfers, team collaboration, and IT support across Windows, macOS, iOS and Android devices.
You might be cancelling because the service no longer fits your workflow, you've found an alternative that suits you better, or you simply want to reduce your monthly expenses. Whatever your reason, Stopee is here to guide you through the cancellation process step-by-step, so you can exit smoothly without hidden charges or confusion.
Core features of RemotePC
RemotePC typically includes secure remote desktop access, cross-platform file sharing, multi-device client support, and session logging for compliance. These features come at a recurring cost, so if you're no longer using them, cancelling makes financial sense.
Why cancellation timing matters
RemotePC subscriptions renew automatically. If you don't cancel before your renewal date, you'll be charged for another billing cycle. Stopee recommends checking your renewal date now, so you can plan your cancellation and avoid surprise charges.
RemotePC pricing and what you're paying for
Understanding your billing details is essential before you cancel, because it determines both your cancellation method and your refund eligibility.
Official pricing structure
RemotePC displays its pricing in US dollars (USD) on its official website. The service offers multiple tiers depending on the number of computers you need to control and the features you require. Visit the official RemotePC pricing page to see current rates and plan options.
Singapore currency and billing transparency
RemotePC does not publicly advertise Singapore Dollar (SGD) pricing on its main website. When you checkout or subscribe, your card issuer or payment processor converts USD to SGD, and you see the final charge on your bank statement or credit card bill. Do not rely on rough currency conversions; always verify the exact amount you'll be charged before you confirm payment. Keep your original purchase receipt and email confirmation for your records, as you'll need these if you dispute charges or claim a refund later.
| Billing method | Renewal cycle | Where to cancel | Refund eligibility |
|---|---|---|---|
| Direct subscription (RemotePC website) | Monthly or annual | RemotePC account dashboard | Not guaranteed; check terms |
| Apple App Store | Monthly or annual | Apple ID subscription settings | Apple's 14-day refund policy |
| Google Play Store | Monthly or annual | Google Play subscription settings | Google's 48-hour refund policy |
Your consumer rights in singapore and what they mean
Singapore's Consumer Protection (Fair Trading) Act sets out your legal protections when you buy goods and services, but digital subscriptions fall into a grey area where your statutory rights are limited.
What singapore law says about digital services
The Consumer Protection (Fair Trading) Act does not grant an automatic 14-day cooling-off right for all digital services. RemotePC's public policy does not advertise a statutory refund guarantee, and Singapore law does not impose one either. This means refunds are typically at RemotePC's discretion, not your legal right.
Important: If you purchased through Apple App Store or Google Play Store, you are not bound by RemotePC's refund policy. Instead, Apple and Google's own refund policies apply. Apple offers up to 14 days for refund requests on most purchases, while Google allows 48 hours. These are your strongest legal levers if you paid via an app store.
Escalation if RemotePC refuses to help
If RemotePC cancels your account but continues to charge you after cancellation, or if you believe you've been treated unfairly, you can escalate to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses and can investigate your complaint. Contact CASE at 6100 0315 or visit case.org.sg if RemotePC refuses to refund or stops providing service.
Stopee also recommends keeping your payment receipts, email confirmations, and screenshots of your cancellation confirmation - these documents strengthen your position if you need to dispute charges with your bank or raise a complaint.
How to cancel RemotePC by method
Your cancellation method depends on how you paid. If you subscribed directly through RemotePC's website, you cancel there. If you signed up via an app store, you must cancel through that store's subscription settings. Let's walk through each scenario.
Cancel a direct subscription on the RemotePC website
This method applies if you signed up at remotepc.com and your card is billed directly by RemotePC.
- Log in to your RemotePC account at remotepc.com with your email and password.
- Navigate to your account dashboard or settings menu (usually labelled "My Account" or "Account Settings").
- Look for the option to manage your subscription or billing. This section may be called "Plans", "Subscription", or "Billing".
- Select the option to cancel your subscription or close your account.
- RemotePC may ask you to confirm your cancellation and possibly provide a reason. Complete any required fields.
- Click the final confirmation button to submit your cancellation request.
- You will receive an email confirmation from RemotePC. Important: your account and remote access are suspended immediately, but keep this email as proof of cancellation.
Pro tip: Stopee recommends cancelling at least 3-5 days before your renewal date. Check your next billing date in your account dashboard before you cancel, so you know your deadline.
Cancel an apple app store subscription
If you subscribed to RemotePC through the Apple App Store on your iPhone, iPad, or Mac, you must cancel via your Apple ID subscription settings. RemotePC cannot cancel app store subscriptions on your behalf.
- Open the App Store app on your iPhone or iPad, or go to the App Store on your Mac.
- Tap your profile icon (usually in the top right corner).
- Select "Subscriptions".
- Find "RemotePC" in your active subscriptions list.
- Tap or click on RemotePC and select "Cancel Subscription".
- Apple will ask you to confirm. Select "Confirm Cancellation" to finish.
- You will see a confirmation message. Your app access will end at the end of your current billing period, unless you cancelled mid-cycle, in which case you may be eligible for a refund.
Warning: If you delete the RemotePC app from your device, your subscription will continue to renew unless you cancel through Apple's subscription settings. Deleting the app is not the same as cancelling the subscription.
Cancel a google play store subscription
If you subscribed via Google Play Store on an Android device, follow these steps to cancel.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right) and select "Manage your Google Account".
- Go to the "Payments and subscriptions" tab.
- Select "Subscriptions".
- Find and tap "RemotePC".
- Tap "Cancel subscription".
- Google will confirm the cancellation. Your access ends at the end of your current billing period.
Google Play offers a 48-hour refund window for most app subscriptions. If you cancel within 48 hours of your most recent charge, request a refund through the same menu, or contact Google Play Support for assistance.
What happens immediately after you cancel
Cancellation can feel anticlimactic - the good news is it's usually swift, but there are some details you should expect and check.
Your access and account status
RemotePC suspends your account and remote access immediately upon cancellation confirmation. You will no longer be able to log in or control your computers remotely. If you have colleagues or team members using the same account, they lose access too, so coordinate with them before you cancel.
Your account data (login history, stored sessions) typically remains on RemotePC's servers for a retention period, but you cannot access it unless you reactivate your subscription. If you need to export files or information, do so before you cancel.
Billing and future renewals
Once you cancel, RemotePC will not charge you again (assuming your cancellation is successful). Direct subscriptions stop renewing immediately. App store subscriptions end at the end of your current billing cycle unless you requested a refund.
Pro tip: Check your bank or card statement 1-2 weeks after cancellation to confirm no further charges have been applied. If you see a charge after your cancellation date, contact RemotePC support immediately with your cancellation confirmation email.
Refund eligibility and how to claim one
Refunds are the question on every canceller's mind, and the answer depends on how you paid and how quickly you act.
RemotePC's refund policy for direct subscriptions
RemotePC does not publicly advertise a guaranteed refund policy on its FAQ or terms. This means refunds are discretionary, not automatic. However, you can always ask. Contact RemotePC support with your cancellation request and explain your situation - they may offer a partial or full refund if you cancelled within a few days of your renewal, or if the service was not fit for purpose.
Use Stopee's approach: be clear, factual, and professional in your request. Mention the date you subscribed, the date you discovered the issue, and any evidence (screenshots, support tickets) that the service did not work as expected. Keep the conversation polite but firm.
Refunds for app store purchases
If you paid via Apple App Store or Google Play, you have stronger refund rights:
- Apple App Store: Apple allows refund requests up to 14 days after purchase for most apps and subscriptions. Request a refund through your Apple ID subscription settings or contact Apple Support directly at support.apple.com.
- Google Play: Google permits refund requests within 48 hours of purchase. Refund your RemotePC subscription through the Google Play Store app, or contact Google Play Support if the self-service option isn't available.
These refund windows are your statutory right when you pay via an app store, not RemotePC's choice. Use them if you're unhappy with the service.
Disputing charges with your bank
If RemotePC continues to charge you after you've cancelled, or if you believe you were fraudulently charged, contact your bank or credit card issuer and request a chargeback or dispute. Provide your cancellation confirmation email and your bank statement showing the unwanted charge. Most banks will investigate and reverse the charge on your behalf if the evidence is clear.
This is your final escalation lever if RemotePC refuses to help and CASE mediation doesn't resolve the issue. Banks take unauthorised charges seriously.
Common mistakes to avoid when cancelling
Cancellation seems straightforward, but small missteps can leave you trapped in a billing loop or without proof that you cancelled. Stopee has seen these traps many times, and we want you to sidestep them entirely.
Mistake 1: cancelling via the wrong method
If you signed up through Apple or Google, but you try to cancel on the RemotePC website, your cancellation might not stick because RemotePC doesn't control your app store subscription. Always cancel through the same channel you used to sign up. Check your original purchase email to confirm whether you paid RemotePC directly or via an app store.
Mistake 2: deleting the app and assuming it's cancelled
Many people uninstall RemotePC from their phone and assume they're done. They're not. App subscriptions renew invisibly even if the app is deleted. You must cancel the subscription in your device's subscription settings, not just delete the app.
Mistake 3: not waiting for the confirmation email
After you click "cancel", always wait for a confirmation email from RemotePC or your app store. Don't assume it's done until you have written proof. Screenshot the confirmation or save the email for your records.
Mistake 4: cancelling too close to your renewal date
If you cancel on the day your subscription renews, you might still be charged for the next cycle. Cancel at least 3-5 days early to give RemotePC time to process your request. Check your next billing date in your account dashboard before you click cancel.
Mistake 5: not checking your statement after cancellation
Even after a successful cancellation, errors happen. Stopee recommends reviewing your bank statement 1-2 weeks after cancelling to confirm no charges appear. If an unwanted charge shows up, dispute it immediately with your bank.
Checklist before and after cancellation
Use this checklist to ensure you cancel cleanly and reduce the risk of surprise charges.
| Step | Before cancellation | Status |
|---|---|---|
| 1 | Check your next billing date in your RemotePC account dashboard | Done? |
| 2 | Review your original purchase email to confirm how you paid (direct or app store) | Done? |
| 3 | Export or back up any files, settings, or data you need from RemotePC | Done? |
| 4 | Notify your team or colleagues that you're cancelling (if applicable) | Done? |
| 5 | Cancel through the correct channel (RemotePC dashboard or app store) | Done? |
| 6 | Save the confirmation email or screenshot as proof of cancellation | Done? |
Reviews and customer cancellation feedback
RemotePC has a 4.5 out of 5 star rating, meaning most users find value in the service. However, cancellation reviews often mention frustration around refund policies and unclear cancellation steps on the website.
Common feedback from people who cancel includes:
- Difficulty finding the cancel button on the account dashboard (hidden or poorly labelled).
- Confusion about app store subscriptions and whether cancelling on the website also cancels app store billing.
- Frustration that refunds are not guaranteed, especially for annual plans.
- Unexpected charges after cancellation, requiring a chargeback dispute with their bank.
These patterns reinforce why Stopee emphasizes clear documentation, early cancellation, and direct follow-up with your bank if charges continue.
RemotePC cancellation contact and mailing address
If you need to escalate your cancellation, dispute a charge, or request a manual cancellation, contact IDrive Inc., the company that owns RemotePC.
Corporate mailing address for cancellations and complaints:
IDrive Inc.
9850 S. Hills Business Drive
Broadview Heights, Ohio 44147
United States
This is the official headquarters address and the correct address for cancellation letters, refund disputes, and consumer complaints. Note that IDrive also operates an R&D center in India, but that address is not used for customer cancellations or billing matters.
You can also attempt to contact RemotePC support through your account dashboard or the RemotePC website support section to request manual cancellation assistance or to escalate a refund claim.
Summary and next steps
Cancelling RemotePC is straightforward once you know which method applies to you. If you subscribed directly on remotepc.com, cancel via your account dashboard and confirm within 1-2 weeks that no further charges appear. If you paid through Apple or Google, cancel through your device's subscription settings and leverage their refund policies if you cancel within their refund windows.
Keep your confirmation email, check your bank statement, and don't hesitate to escalate to your bank, CASE, or Apple/Google if charges continue or if RemotePC refuses to honour your cancellation.
Stopee has helped thousands of consumers cancel subscriptions confidently and reclaim control of their billing. Visit Stopee at stopee.com to find cancellation guides for hundreds of other services, and use Stopee's step-by-step checklists and consumer rights resources to cancel anything you no longer need - fast, legally, and without regret.